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MBA GENERAL

MEMBERSHIP OVERVIEW

HYATT LOYALTY PROGRAM

Gold Passport

Across the Globe

Gold Membership Platinum Membership Diamond Membership

Whether a person is traveling for business or pleasure, Hyatt Gold Passport is agreat program to be part of. Packed with generous rewards that can be redeemedfor just about anything that has to do with travel, the Hyatt Gold Passportprogram is a force to be reckoned with in hotel loyalty.

Program members can use their points at over 500 participating hotels around theworld, including Hyatt properties like Hyatt Regency, Andaz, Grand Hyatt, andPark Hyatt. As a Hyatt Gold Passport member, one can expect free room upgradesat minimal costs, and can use your accumulated points to earn dining credits, spatreatments, frequent flier miles, train tickets, and more.

The Hyatt Gold Passport program especially stands out due to its minimum pointaccrual for redemption. Program participants earn 5 points for every dollar spent,and can begin redeeming their points for complimentary stays at as little as 5,000accumulated points.

HYATT GOLD PASSPORT MEMBERSHIP

Key Benefits:

Five points per eligible dollar spent

Free nights with no blackout dates - you're welcome to any available standard room

Points to miles conversion with over 30 participating Travel Partners

Earn five Hyatt Gold Passport points for every eligible dollar spent at Hyatt locations worldwide

Redeem points for exciting rewards including free nights with no blackout dates, room upgrades, meals and spa treatments

Combine your points with cash for a Free Night Award

Earn credits with Travel Partners or M life Tier Credits for Hyatt stays

Earn miles for Hyatt stays with over 30 Hyatt Travel Partners. Earn Hyatt Gold Passport bonus points for car rentals with Avis®.

With Hyatt Gold Passport Membership, you can enjoy exclusive benefits and earn points towards free nights starting with your very first stay.

PLATINUM MEMBERSHIP

After 5 qualifying stays or 15 eligible nights in a calendar year, you will enjoy automatic upgrades to Platinum membership that lets you experience a premium level of benefits and rewards.

Key Benefits:

15% point bonus on eligible spend

Stay connected with complimentary premium Internet access where available

Guaranteed 72-hour room availability

Achieve rewards faster with a 15% point bonus when choosing points

Enjoy a preferred room including rooms on higher floors or larger rooms, based on availability upon arrival

Expedite check-in at a dedicated area for elite members

Ensure a room is always available with our 72-hour guarantee

Extend your stay until 2:00 p.m. with a late check out request

Book reservations through an exclusive Platinum line

DIAMOND MEMBERSHIP

After 25 eligible stays or 50 eligible nights in a calendar year, you will experience the highest level of membership and have access to our most elite benefits and awards.

Key Benefits:

30% point bonus on eligible spend

Stay connected with complimentary premium Internet access where available

Guaranteed 48-hour room av1ailability

Four suite upgrades annually

Achieve rewards even faster with a 30% point bonus when choosing points

Enjoy the best room available upon arrival, excluding suite

Receive exclusive access to the Regency Club or Grand Club lounge featuring complimentary continental breakfast and evening hors d’oeuvres. Enjoy daily complimentary full breakfast in hotels without a club lounge

Treat yourself to a suite upgrade at the time of reservation four times annually on eligible paid nights

Receive a special welcome point bonus or food and beverage amenity during each stay

Receive a nightly room refresh

COMPETITIVE STRENGTHS: HYATT GOLD PASSPORT

The Hyatt Gold Passport program is designed to be the preferred loyalty program in the industry bydelivering a superior level of service, recognition and customer experience to the most loyal andvaluable guests. Through sophisticated analytics and modelling of guest visits and preferences,Hyatt has created a valuable niche in the hospitality loyalty marketplace.

To engage loyal customers, Hyatt Gold Passport communications is driven by historical transactiondata with the goal of increasing customer value with the right messages delivered through the rightchannels

OVERALL BENEFITS OF THEHYATT GOLD PASSPORT

Application Bonuses: The customer will instantly feel the rewards and benefits of having a Hyatt GoldPassport the moment the person applies for one. Registration is free and the person is entitled to startgaining points the instant he starts using his membership in their partner hotels

Levelling Format: Unlike other loyalty schemes, the Gold Passport Membership allows the guests toupgrade their status the more he uses it. Other cards would need o apply to the next tier to upgradethe membership. A guest gets upgraded each time he accumulates the number of stays in the partnerHyatt hotels. Accumulating 15 nights- Platinum Membership, 50 nights- Diamond status within ayear’s time.

Free rooms: As guests start gathering points for stays, he/she will start to accumulate enough pointsto earn free nights with no blackout dates in many different hotels. Points needed would varydepending on which rooms you would like to stay in.

Priority Check In- Having a Gold Hyatt Membership bumps the guest to the priority list of each hotel.The guests get to choose there room before everyone else by giving rooms on higher floors or biggerrooms, a 72 hour room guarantee, late check-out request until 2Pm and an access to the exclusiveplatinum line when making reservations.

Room Discounts and Upgrades- As the guests climb up the tier he will start getting bigger discountsfor room bookings, @Platinum level – 15% , @ Diamond level- 30%

Easy Monitoring and Tracking of Points- Hyatt makes monitoring of points as hassle free as possiblewith Loyalty wallet. An online toll that allows one to keep an eye on the points they haveaccumulated.

Point Sharing- Hyatt also allows guests to share points with families and friends. Allowing to givethem as a gift or just helping them out with a booking. Hyatt has a dedicated site that makes it easierto share points with them.

Access to luxury all the time: Hyatt keeps up its standard to be world class, which is why every timea guest travel he expects to stay in the best luxury hotels in the world. Hyatt is found in almost everynation and gives the utmost in first class service.

Generous Point earning system: Members get abundant points anywhere they spend money on.For every Rs 100 he will get 5 points, which is a good deal. Points are rewarded in not just hotels butalso in bars, restaurants, and shopping centres affiliated to Hyatt.

Car rentals: Aside from airlines and hotels, Hyatt members can also get free car rentals one day byredeeming 6000 points.

WI-FI is free: Wi-fi is only accessible to paying guests in Hyatt hotels, if guests don’t have amembership. But members have complete access to free wi-fi while platinum and diamondmembers get faster wi-fi that is able to stream videos

No point expiry: There is no point expiry for members as long as he keeps his account active. Andkeeping it active is really easy with variety of ways to maintain it. One way is by continually earningand redeeming points another is to purchase points using credit card.

Great Freebies!: Hyatt is constantly coming up with new promos and freebies from spa treatmentsto access to VIP lounges, Hyatt has something for everyone who just knows what they want.