I am pleased to share with you the updates of the Humqadam-School Construction and Rehabilitation

Programme (SCRP) for the quarter that ended 30 June, 2018.

At the moment of writing this message Humqadam-SCRP is entering it’s final stretch. Having completed

1,385 classrooms and 836 toilets in Punjab along with the standardisation of 50 HSS and construction of

926 classrooms (new and rehab) and 354 toilets (new and rehab) for 178 regular schools in KP the

project now embarks on a daunting scaling up.

Since starting school construction in November 2015, Humqadam-SCRP has learned many lessons and

progressively developed a robust insight into the functioning of the construction industry in KP and

Punjab. A variety of systems and processes have been developed,

tested and fine-tuned to allow Humqadam-SCRP staff to

adequately monitor construction progress and quality and to

enable local contractors to understand the construction

innovations that the project introduced. Examples of such

innovations include cavity walls, Chinese bond and the utilisation

of lime in the mortar.

Also Humqadam-SCRP developed a two-pronged approach to

quality supervision and control. Quality supervision is routinely done by district engineering teams and

the quality assurance is realised with a dedicated team of QA/QC engineers doing their own independent

inspections. This way, shortcomings in construction quality can be timely brought to the attention of the

contractor for rectification purposes.

Together with the mobilisation of the local community for each school, Humqadam-SCRP enables

further general local oversight of the construction process as well as a demonstration of local ownership

of the new facilities.

The next fifteen or so months will no doubt, further test the systems and staff commitment across the

project, in the effort to scale up construction and deliver thousands more classrooms for the school

children in KP and Punjab. I have all the confidence that a collective sustained effort will result in achieving

this ambitious objective

Herman Bergsma

Team Leader, Humqadam-SCRP

MESSAGE FROM THE TEAM LEADER

N E W S L E T T E RHUMQADAM HUM LOG

VOLUME II, ISSUE 1

HUMQADAM School Construction and Rehabilitation Programme

In Focus:Grievance Redressal Mechanism...

Highlights...

04

Programme Updates...

03

02

IN THIS ISSUE

04

APRIL-JUNE 2018|

What is a Grievance Redressal Mechanism?

Th i s qua r t e r Humqadam-SCRP reinvigorated their Grievance Redressal Mechanism (GRM) through finalising the revised manual, implementing training and providing information about it to the community. In conjunction with feedback from DFID, Humqadam-SCRP revised the GRM manual not only streamlining the way complaints are made to Humqadam-SCRP but, also to streamline the resolution, feedback and tracking.

Humqadam-SCRP is a large scale programme which may bring dramatic changes to a community. The GRM is in place to engage the stakeholders over the duration of the progamme's activities. The GRM also conveys Humqadam-SCRP's commitment to improving the educational environment with the community on board and also to serve as a conduit for soliciting inquiries, inviting suggestions and increasing community participation.

GRM Process

The GRM manual was developed in joint workshops between the CCCME team – Community Development, Capacity Building, Communications and Outreach and Monitoring and Evaluation (M&E), with oversight from the Infrastructure Director. The collaboration between all departments was vital to successful imp lementa t ion w i th in ex i s t ing resources.

The GRM has 3 main processes:1.Receiving complaints.

2.Categorising and resolving the complaints.3.Tracking the complaints.

Purpose of the GRM

An effective GRM plays a significant role in ensuring that Humqadam-SCRP operates effectively and efficiently on the ground by way of: ¡ Strengthening the relationship

between the community and the Humqadam-SCRP representatives.

¡ Increasing accessibility by removing barriers of l iteracy, distance , language etc.

¡ Promoting cooperation in making shared decisions and how to handle grievance(s).

¡ Starting a two-way process of mutual learning.

¡ Offering a quick, cost effective, fact-

based and efficient way to address concerns.

GRM TrainingsThe Community Development team will be the owners of the GRM and were trained in full day sessions alongside Monitoring and Evaluat ion team members. The following GRM trainings/sessions were organised:

¡ Peshawar Training was on 22-23 May, 2018 with 8 participants

¡ Lahore Training was on 11-12 June, 2018 with 13 participants

¡ Multan Training was on 25 June, 2018 with 12 participants

Additionally, the engineers were trained in a 45 minute session held as part of the wider Infrastructure Training, with 24 engineers attending the first session, and 28 attending the second. The focus of the engineers ' session was on their responsibilities in the resolution process.

-For further information and a detailed implementation plan of the GRM, visit the website (https://www.humqadam.pk/grm/).

02

THE GRM PROCESS

Categorising and resolving the complaints

Receiving a Complaint

Tracking the complaints

HUMQADAM RE-INVIGORATES THE GRIEVANCE REDRESSAL MECHANISM

GRM training at the Peshawar Office held on 22-23 May, 2018.

GRM brochures for dissemination within the communities

49

20

29

23

4

27

55

149

6

25

13

90

78

10 24

2

22

30

30

21

3

21

29

316

64

283

28

359

24

50

38

36

68 670 256

239 99

51 111

325

584

183

8

221

418

155

90

525

1002

338

14

383 129 254

2817

594

20001920

386

New Classrooms

PROGRAMME UPDATES

03

GENDER SPLIT FACILITIES PROVIDED IN PUNJAB SCHOOLS UP TO 30 JUNE 2018

(The above table showcase overall programme update from Punjab and KP provinces as of 30 June 2018)

ONGOING GENDER SPLIT OF REGULAR SCHOOLS' FACILITIES PROVIDED IN KP UP TO 30 JUNE 2018

GENDER SPLIT OF FACILITIES IN KP HIGHER SECONDARY SCHOOL (HSS) UP TO 30 JUNE 2018

1920

11 39%

25

34%

29%

42%

311

200

174

17 112 70

157 431

286 178

12

260

99

549

181

730

25

347

18

446

130

24

13

9

8

2

20

12

103

51

154

33

31

19

204

19

17 41

25

13

38

34

70

31

101

31

24

4

28

14

5

4

9

44

579

159

739

977

1348

28

371

“Community participation is the a unique feature of the SCRP. Humqadam provided a

unique opportunity to the community members to be part of the construction process.

The quality of construction is up to scratch. I have never seen such a beautiful public

school in my entire life.” Mr. Touseef Sajid, Community Committee for School Infrastructure (CCSI) member from

Rahim Yar Khan. Humqadam-SCRP has transformed 13 dangerous school buildings across

seven districts in South Punjab. All of the 13 schools have reported increased enrolment in

their new academic year.

HIGHLIGHTSHumqadam-SCRP Training Calendar

IN THEIR OWN WORDSLeveraging Improved School Infrastructure to Boost Enrolment Across Schools in Punjab and Khyber Pakhtunkhwa

04

Humqadam SCRP is funded by United Kingdom’s Department of International Development (DFID) and Australian Government* (in KP province only), and is being managed by IMC Worldwide Ltd.

Humqadam School Construction and Rehabilitation Programme

11th Floor, Ufone Tower, Islamabad, Pakistan Communications@humqadam.pk

+92-51-8485050

www www.humqadam.pk HumqadamSchoolsHumqadamSCRP

For Feedback and Suggestions

Humqadam-SCRP wants to encourage professional development of the staff by way of internal (in-house) and external (third party institute or

provider) training that is a valuable addition in skills to the benefit of the employees. These trainings will primarily focus on soft-skills such as,

Effective Communication, Time Management et cetera, along with specialised technical trainings for example, MIS training, GRM training, etc.

* Australian Government is significantly contributing through the Humqadam-SCRP in KP Province only.

“Lack of basic infrastructure at the school resulted in poor teacher

motivation, student absenteeism, and our average result was only 60%.

Every year 25-30 students dropped out from the schooling system. The

school was failing to deliver on quality education”

Mr. Nawaz Afridi, Principal Government Higher Secondary School Billitang,

District Kohat, KP province. Humqadam-SCRP provided 14 additional classrooms,

11 new toilet blocks, including one for PWDs, 3 science labs, and 1 Exam Hall, all

of which resulted 80 new enrolments for the new school year.

Funded by UK Aid and Australian Government*, Humqadam-School Construction and Rehabilitation Programme (SCRP) is setting a precedent

for safe, secure and conducive learning environment by delivering a suite of infrastructure facilities including, quality classrooms and toilet blocks

often for the first time in a lot of communities. The new infrastructure has given impetus to students to join their community schools.

Date Venue

Awarding

Org. Audience

Training Title Training Area Date Venue

Awarding

Org. Audience

GRM Training for Contract Managers T TBD ISB In-house

HR Manual Training for Managers P TBD PSH In-house OFOs+SDEs+LCDCs

Support Staff Grooming S 21-22-Jul-18 LHR MDIHumqadam support staff and

front desk

Defensive Driving T TBD ISB Proximo Humqadam drivers

Qualitative and Quantitative Research Methods T TBA ISB SDPI All interested staff

Comprehensive Approach to Strategic HR

ManagementT 9-10-Jul-18 ISB PIM HR representative

Monitoring, Evalutation, Accountability, and Learning T 25-27-Jul-18 ISB SDPI M&E staff

Budgets & Financial Reports T 10-11-Jul-18 ISB PIMManagers &Finance

Department at CPMU

Skills in Administration S 23-24-Jul-18 ISB PIM Admin, CPMU & OFOs

Advanced MS Office T 25-27-Jul-18 ISB PIM Open for all

Cyber Security T 30-31-Jul-18 ISB PIM IT Department

M&E of Projects T 17-18-Sep-18 ISB SDPI M&E staff

29-30-Sep-18National Design Conference T ISB Communications staff

July-September 2018

Glimpses from the Trainings

CPMU Managers’ Training on HR Policy Manual held on 21 June, 2018

Defensive Driving Training heldin Islamabad on 23-24 June, 2018

Infrastructure Training held in Islamabad for KP and Punjab Field Engineers on 29 May-1 June & 5-8 June, 2018

Effective Communication at Workplace session at the Peshawar Officeon 14 May, 2018.

The training was also held at the Lahore Office on 11 June, 2018