human resources winter & spring leadership...
TRANSCRIPT
Interaction & Leadership Program (ILP)
ILP focuses on improving interaction skills and building relationships with peers and customers to enable employee success at work. ILP is designed for all UConn employees (both faculty and staff). It is especially valuable for employees who may be experienc-ing some level of interpersonal conflict.
The PHS program aims to help motivated employees help develop a culture of service
at UConn by first learning and practicing job specific customer service activities in a
facilitated classroom environment and then committing to consistently applying these
Platinum Husky Customer Service Program (PHS)
Supervisor Essentials Program (SEP)
Leadership Development
SUPERVISORY & PERFORMANCE MANAGEMENT SKILL BUILDING
DEVELOPING WORKPLACE COMMUNICATION & CONFLICT RESOLUTION SKILLS
ESTABLISHING A PROFESSIONAL “CULTURE OF SERVICE” ACROSS CAMPUS
These programs are
available each semester,
via open enrollment, to all
employees. There is no cost
to departments for
employees attending open
enrollment programs.
The programs can also be
delivered upon request
for departments for a
nominal fee. Registration
information for these and
other University training
sessions, go to
prodev.uconn.edu
Contact Human Resources
(860) 486-3034 or
[email protected] for more
Information.
for mid-level supervisors and managers
for all supervisors, faculty & staff
for all faculty & staff
Communication Track Develop a personal leadership style, effective communication skills, active listening capabilities and the ability to apply a coaching model to address workplace conflict.
Performance Management Track Effectively provide feedback to improve performance, encourage continued good performance and/or take corrective action when performance does not improve and develop the capability to manage change.
Program & Contact
Information:
Human Resources
Programs
Department of Human Resources
http://hr.uconn.edu
Winter & Spring
2016 Dates
3/3 (8:30am - noon), 3/15 (8:30am - noon), 3/30 (8:30am - 4:00pm) Sessions 1 and 2 at the Student Union, Room 104, Session 3 will be at the Facilities Operations Conference Room
new skills with customers on-the-job. 3/4, 3/11 & 3/17 9am - noon
2/25 (8:30am - 4pm), 3/16 (8:30am - noon), & 3/31 (8:30am - 4pm) Student Union, Room 104
5/11 (8:30am - noon), 5/26 (8:30am - 4pm), & 6/7 (8:30am - noon) Student Union, Room 104