Human Resources Management

at NG Afyon Wellness Convention Hotel

*Hazel Mihriban KaracaAfyon Kocatepe University/Business Management

NG Afyon Vission Statement

• Bringing diversity to the hotel management perspective

• Provide getting be Brand City of Afyonkarahisar

• Being a pioneer of the sector

Value at NG Güral Afyon

HOSPITALITY

INTEGRITY

LEADERSHIP

TEAMWORK .OWNERSHIP

NOW

• We ambitious to continually extraordinary experiences for our guests

• We always do the right thing

• We are a leader in our industry and community.

• We are working as a team in every business that we do

• Our activities and our decisions belong to us.

• We are working fast and disciplined.

Quality Policy at NG Afyon

• These are a couple of quality policy of 15 important quality policy;

• Investigate guests' requests, expectations, needs and complaints, plan and ensure the realization of service.

• To offer product and service with take responsibility of quality.

• To fulfill product and service without wasting and without harming the environment to resources.

• Conduct studies on health and safety at work our employees.

Introduction to Human Resources

Investigation• We met three times

in Gural authorized personnel. We met a very humble and considerate lady.

• Following are the content from our meeting and interview conducted with Ms. Songül Yıldırım;

Important things in HRM (Outlines)

• Career History of HR Manager• Tasks• Difference of HRM in NG Güral Afyon• Employee Motivation• Key Worlds of HRM• What We Learned

Career History of Human Resource Manager of NG

Güral Afyon Hotel• Songül Yıldırım who is manager of HR at

Güral Afyon has worked on simple jobs like do wedding candy to satisfy the college pocket money. Her real life career started with working customer representative of Turkcell. Then she passed department of HR by the agency of patient attitude, smiling good relations, positive personality, being extroverted. And she has received a job offer from NG Güral Afyon.

TASKS

• Daily Report *How many personnel work daily? *How many people are using weekly and annual permit?(paid leave and unpaid leave) *The number of rooms sold *Number kuverRetrieving signature Schedule for the report like department of front office, sales and housekeeping.

• Evaluation official report

TASKS

• Provide strengthening of the relationship between management and personnel

• Follow-up of annual and daily permit• Business negotiations• Evaluating performance of employees• Recruitment and dismissal• Motivation employee

Recruitment and dismissal• Firstly management and

human resources department determine the company's budget and how many employees will be recruited which department.

• Human Resource Manager invites for a job interview taking into account business applications on open positions and personal qualification As you see the images.

• Recruitment is happening with co-decision with the human resources and management.

• There are 14 different open positions to NG Güral Hotel.

Motivation employee

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• Celebration and messages to birthdays,

• Festivals messages,• Condolence,• Baby born celebration

Personel Night

Güral Hotel HR difference

• Make payroll • Provide reinforcement employee to keep

up with the pace of intense days from other companies.

• Organize events to increase motivation as we said before

Key World of HRM Human resources expert must be showman

Human resources expert must be superman

Human resources department is the heart of the company

What we learned• Vocational life lessons what we learn from

Mrs Yıldırım; • Most happiest thing in my professional career

is being common to worry and help that someone

• It doesn’t matter to feed the fee you receive. İmportant is to feed to dignity, work experience, and give importance to your views.

• The most affecting point is Mrs Yıldırım’s awareness about the social responsibility. You will unnderstand when you watch..

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Any Question?Thank You