AL-Rehman Technologies (ART)Human Resource Outsourcing

“Our asset is people. Our science is their skills”

“BPO is the delegation of one or more IT-intensive businessprocesses to an external provider who, in turn, owns,administrates and manages the selected process(es), basedupon defined and measurable performance metrics.”

Gartner Dataquest

Business Process OutsourcingBusiness Process Outsourcing

Organisations embark on BPO for cost savings, and then achieve business optimisation & process standardisation

Why Outsourcing?Why Outsourcing?

Transformational Outsourcing

• Delivering step change in performance

• Enabling transformation & re-transformation capability

• Deep, broad and enduring partnership

• Targeting cost reduction in smooth running areas

• Accessing best practice and economies of scale

• Shedding non-core services

Three Level Outsourcing Scope Three Level Outsourcing Scope

Problem-solving Outsourcing

• Targeting operational fixes in problem areas

• Delivering cost reduction and operational performance improvement

Sweating assets

Operational performance improvement

Changing the model

Traditional as-isOutsourcing

Matu

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of

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Matu

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of

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“Controlled” Chaos

Orderly Coordination

Rigorous Process

ProcessesProcesses

Matu

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of

Org

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on

Matu

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of

Org

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“Controlled” Chaos

Orderly Coordination

Rigorous Process

Facts

Data

Information

Knowledge

Business Wisdom

Spreadsheets

Workstations

Relational DatabasesEmailServer Farm  

Data WarehouseIntranet SearchLaptops

KnowledgebasesAnalyticsStorage/SAN

ModelingForecastingVirtual Data Stores

Initial

Repeatable

Defined

Managed

OptimizedLadder of IntelligenceLadder of Intelligence

Matu

rity

of

Org

an

izati

on

Matu

rity

of

Org

an

izati

on

Facts

Data

Information

Knowledge

Business Wisdom

SpreadsheetsFirewallWorkstations

Relational DatabasesEmailServer Farm  

Data WarehouseIntranet SearchLaptops

KnowledgebasesAnalyticsStorage/SAN

ModelingForecastingVirtual Data Stores

Initial

Repeatable

Defined

Managed

Optimized

Core ContextMissionCritical

Partner Contract

RigorousProcess

Core vs. Context over timeCore vs. Context over time

Outsourcing Outsourcing

AdvantagesAdvantages Financial

More then 50% saving No need for heavy capital investment, thus releasing

funds for other uses. Improve cash flow and cost accountability.

Technical Achieve technological improvements more easily.

Management Delegate IT development (design, production, and

acquisition) and operational responsibility to supplier.

Concentrate on developing and running core business activity.

Outsourcing Advantages Outsourcing Advantages

(cont.)(cont.)

Human Resources Draw on specialist skills, available from a pool of

expertise. Enrich career development and opportunities for

staff. Flexibility

Respond quickly to business demands. Handle IT peaks and valleys more effectively.

Quality Clearly define service levels (SLA). Improve performance accountability.

Telecom & IT Hotels Financial & Banking Pharmaceuticals Healthcare FMCG Retail Manufacturing Restaurant Legal Non-profit

VerticaVertica

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ART Offshore Development Center is a true extension of your team in Pakistan, We help organizations achieve competitive strength through workforce, by providing an array of activities and outsourcing needs with leading-edge thinking and sound practices on integrated HR solutions.

ART specializes in establishing and managing Offshore Development Centers for clients interested in establishing dedicated teams in Pakistan. Offshore Development Centers are very useful for clients who want to have their own captive operations but do not want to deal with the logistics, offshore risks, and investment of setting up their own captive offshore center.

In addition, managing teams in Pakistan can be quite challenging because of language and cultural issues. ART specializes in setting up Offshore Development Centers and has the needed expertise in outsourcing delivery models and the infrastructure to jump-start your initiative.

Who We AreWho We Are

”To deliver human resources outsourcing services of the highest quality.”

MissionMission

Establish ourselves as the leader in offshore HR staffing solution. Priorities the development of specialist services that compete with the

best facility services firms worldwide. Develop professional, strong and value-generating relationship with our

customers and partners. To be the leader in Workforce & Human Resource Outsourcing Companies

offering services across business functions and domains.

VisioVisio

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To be a trailblazer you need focus. Get your core competency guide you in this intense competition.

We provide complete staffing solution for your organization. We operate and specialise in Pakistan serving customers

worldwide.

FocusFocus

2. Feasibility2. Feasibility 4. Transition4. Transition 5. Delivery5. Delivery3. Preparation3. Preparation1. Scoping1. Scoping

Refinement of scopeBenefits caseCommercial

frameworkRisk managementHR approachService parameters

Refinement of scopeBenefits caseCommercial

frameworkRisk managementHR approachService parameters

Business objectivesParticipantsKey issuesInitial scope and

constraintsHR implicationsHigh level service

requirements

Business objectivesParticipantsKey issuesInitial scope and

constraintsHR implicationsHigh level service

requirements

Service consolidationTransfers of: - staff - responsibilities - assetsNew service start-up

Service consolidationTransfers of: - staff - responsibilities - assetsNew service start-up

Service management and reporting

Benefits realisationContinuous

improvement

Service management and reporting

Benefits realisationContinuous

improvement

Due DiligenceService definitionHR preparationsContract preparationAgreed budgetBusiness case

update

Due DiligenceService definitionHR preparationsContract preparationAgreed budgetBusiness case

update

Fast-track

8 weeks to contract signature

2. Feasibility2. Feasibility1. Scoping1. Scoping 4. Transition4. Transition 5. Delivery5. Delivery3.Preparation

3.Preparation

2. Feasibility2. Feasibility1. Scoping1. Scoping 4. Transition4. Transition 5. Delivery5. Delivery3. Preparation3. Preparation

Typical

6 months to contract signature

2 weeks2 weeks2 weeks2 weeks 3 months3 months OngoingOngoing4 weeks4 weeks

2 months2 months2 months2 months 6 months6 months OngoingOngoing2 months2 months

BPO Processes..BPO Processes..

Sign Up• Client Contract Code Generated• SLA & Process Finalize

RecruitmentTransfer

Details of Person to be transferred

• JD’s and other details shared

• Recruitment process initiated

• Consultant briefing• Database Search/ advertisement• Short listing• Screening• Final Interview• Selection

• Period Review • Specific Training

• Associate Contract Extension

• Extension letter

Onboarding• Joining Formalities• Induction Training

Monthly Activities• Project management• Monitoring• Attendance• Screen Share• Meetings/Video Calls•Monthly Progress report

Exit • Resignation / Termination

• Completion of Contact

Our Hiring Process Our Hiring Process

What’s Different: SAVES YOU $$$What’s Different: SAVES YOU $$$Less Investment and Better Results…

Why Partnering with Why Partnering with

ART?ART?

Increase time to market for your products and services Reduce your business, technical and operational risks Eliminate local staffing problems for non core business

activities by engaging virtual employees Benefit from the synergies in a partnership Utilise infrastructure and resources of the offshore

partner and treat it as remote extension of your office Access to skilled resources on plug-and-play basis Have direct presence in Pakistan in virtually no time Leverage from your partner's domain knowledge,

technical expertise and professional practices & processes

What ART can do for What ART can do for

you!you!

Provide access to our state-of-the-art offshore development facility.

Engage remote skilled staff exclusively for you.

Help reduce your costs and increase Return on Investment.

Share your risks against potential rewards.

Work with a great degree of flexibility yet not compromising upon the quality standards.

Maintain strict confidentiality and safeguard your intellectual property.

Help out perform your growth targets and reach goals faster.

Project Management Life Project Management Life

CycleCycleTools Source Code Control &

Configuration Management Unified Modelling Language for

OOD Automated Workflow for

effective team communication Online conferencing and desktop

sharing tools for collaboration Case tools Project scheduling and web

based task tracking tools Test case management & bug

tracking

About PakistanAbout Pakistan

Pakistan is fast becoming the destination of choice for a significant number of international IT/ITeS companies looking to relocate their operations offshore. The ready availability of skilled professionals, an appropriate IT infrastructure, and affordable rates for connectivity result in considerable time and cost savings for entrepreneurs

Operating Costs in US, India, and Operating Costs in US, India, and

Pakistan Pakistan

Source: NASCOM; TBT Analysis for US and India; PSEB Estimates for Pakistani Companies

Pakistani is cheaper than India.

42,927 6,179 4,500

8,571 1,000 800

1,500 2,328 2,000

2,600 847 700

3,000 1,500 1,000

58,598 11,854 9,000

0% 1.1% 1%

Personnel

G&A Expense

Telecom

Property Rentals

Depreciation

Total Expenses

Exchange RateChange

USA India Pakistan

58,598 13039 9000

US$ Cost per FTE(Full Time Employee)

Total Price in Market

Source: State Bank of Pakistan

Pakistan IT Exports by Pakistan IT Exports by

RegionRegion

Top Drivers for Outsourcing to Top Drivers for Outsourcing to

PakistanPakistan

60,000 graduates each year (Existing Pool: over 5 million) 30,000 Engineers every year English speaking and IT savvy workforce “Cost reduction up to 50%” Favorable time lag: 12 hours with US & 5 hours with Europe Overnight turnarounds possible Resources with experience of financial and legal systems

similar to the west Strong domestic IT services industry to support IT led BPO Government support for IT and BPO industry Improving telecom infrastructure Lower infrastructure costs

Workforce quality and quantity can be a key determinant in choosing the service.

Thank YouThank You

www.AL-Rehman.comwww.AL-Rehman.com

Ask for Complimentary Business Planning Meeting…NO OBLIGATION!

Phone Pakistan :+0092-321-278 0009, 278 2272-3US & Canada :+1 (909) 532 5646 UK :+44 (0) 208 144 9911Email : info@AL-Rehman.com