human factors group: engineering a strategic approach to ‘making a difference’ ‘making a...
TRANSCRIPT
HUMAN FACTORS GROUP: HUMAN FACTORS GROUP: ENGINEERINGENGINEERING
A STRATEGIC APPROACH TO A STRATEGIC APPROACH TO ‘ ‘MAKING A DIFFERENCE’MAKING A DIFFERENCE’
Andy Ebdon Chairman HFG:EAndy Ebdon Chairman HFG:E
WHAT IS THE HFG:E?WHAT IS THE HFG:E?
RAeS SPECIALIST GROUPS
Aerodynamics Aerospace MedicineAir Law Air PowerAir Transport Airworthiness and MaintenanceAvionics & Systems EnvironmentFlight operations Flight SimulationFlight Test General AviationHistorical Human FactorsHuman Powered Licensed EngineersManagement Studies PropulsionRotorcraft SpaceStructures & Materials UAVWeapons Systems & Technologies
WHO IS THE HFG:E?WHO IS THE HFG:E?Andy Ebdon (Chairman)Andy Ebdon (Chairman) RAF RAF Cliff Edwards (Dep Chairman)Cliff Edwards (Dep Chairman) Av Hazard Mngt (Ex Shell)Av Hazard Mngt (Ex Shell)Tony Hines (Secretary)Tony Hines (Secretary) Retired (Ex BA)Retired (Ex BA)Marc BaileyMarc Bailey FR Aviation and BBGAFR Aviation and BBGAKeven BainesKeven Baines Baines SimmonsBaines SimmonsTony BissonTony Bisson TAG AviationTAG AviationAlan EcclestonAlan Eccleston Rolls RoyceRolls RoyceAndy EvansAndy Evans AviateQ (Ex Bristow)AviateQ (Ex Bristow)Maj Chris EvansMaj Chris Evans MOD Dir Av Reg & SafetyMOD Dir Av Reg & SafetyPhil HallPhil Hall Monarch Ac Eng LtdMonarch Ac Eng LtdDoug OwenDoug Owen Human Engineering (Ex Airbus Design OfficeHuman Engineering (Ex Airbus Design OfficeMick SkinnerMick Skinner CHIRPCHIRPJim RainbowJim Rainbow Independent , Chair A & M Gp (Ex Monarch)Independent , Chair A & M Gp (Ex Monarch)Simon RobertsSimon Roberts CAACAAJohn SaulJohn Saul International Federation of AirworthinessInternational Federation of AirworthinessAlan SimmonsAlan Simmons Retired (Ex AAIB)Retired (Ex AAIB)Phil SleightPhil Sleight AAIBAAIBTania WilsonTania Wilson Virgin AtlanticVirgin AtlanticSimon WittsSimon Witts FlybeFlybe
+ Corresponding Members+ Corresponding Members
AIM OF THE HFG:EAIM OF THE HFG:E
TO PROMOTE AND INFLUENCE THE TO PROMOTE AND INFLUENCE THE
REDUCTION OF RISKS TO REDUCTION OF RISKS TO
AIRWORTHINESS RESULTING AIRWORTHINESS RESULTING
FROM HUMAN PERFORMANCE IN FROM HUMAN PERFORMANCE IN
ENGINEERING AND MAINTENANCEENGINEERING AND MAINTENANCE
A STRATEGIC APPROACHA STRATEGIC APPROACH
DATADATA
DESIGNDESIGN
SENIOR SENIOR INFLUENCE &INFLUENCE &ACTIVE ENGAGEMENTACTIVE ENGAGEMENT
INTERVENTION STRATEGIESINTERVENTION STRATEGIES
PROGRESS -DATAPROGRESS -DATA• Analysis of Wide Range of Reports and Surveys
• Predominant Error Types• Installation Errors• Incorrect Installation• Incorrect Maintenance
• Dominated by knowledge-based and rule-based error
• Common Performance Shaping Factors• Pressure• Training• Fatigue
• Value of Human Factors Programmes
• Conclusions? Work in progress, but …. Design …..Error Prevention ….Error Recovery
PROGRESS - DESIGNPROGRESS - DESIGN
Discussion PaperDiscussion PaperSuggested Best PracticeSuggested Best PracticeTraining for Designers in Human FactorsTraining for Designers in Human FactorsBalancing Conflicting RequirementsBalancing Conflicting RequirementsHF Expertise in 2HF Expertise in 2ndnd/3/3rdrd Tier Suppliers Tier SuppliersRegulation not sufficiently definitiveRegulation not sufficiently definitivePlenty of Ideas – How to Take Forward?Plenty of Ideas – How to Take Forward?
PROGRESS – SUCCESSFUL PROGRESS – SUCCESSFUL INTERVENTIONSINTERVENTIONS
• Methodology for Analysis
• Data Dependent
• Environment Specific?
• More work to do….
PROGRESS – INFLUENCE AND PROGRESS – INFLUENCE AND ENGAGEMENTENGAGEMENT
Position PaperPosition Paper Common Message ………Common Message ………
We have come a long way, but We have come a long way, but challenges remainchallenges remain
Regulators focused on compliance rather than Regulators focused on compliance rather than
effective implementationeffective implementation
Regulators are not looking at the intent of the Regulators are not looking at the intent of the
regulation regulation
Implementation Implementation has been very training centrichas been very training centric
And that training has focused on cost/complianceAnd that training has focused on cost/compliance
……and these organisations are not reaping the and these organisations are not reaping the
benefits and are becoming increasingly frustrated!benefits and are becoming increasingly frustrated!
Is this an organisation you know?Is this an organisation you know?
HF? We've done that… HF? We've done that…
We published our HF proceduresWe published our HF procedures
We trained everyone in HFWe trained everyone in HF
We comply with all current We comply with all current
regulations.regulations.
Our regulator audited us and it Our regulator audited us and it
didn’t result in any findings didn’t result in any findings
regarding our HF regarding our HF programmeprogramme
We fix problems as they occurWe fix problems as they occur
What does a healthy HFEM What does a healthy HFEM programme look like?programme look like?
What are the Key Performance Indicators?What are the Key Performance Indicators?A healthy reporting culture indicates:A healthy reporting culture indicates:
Senior Management buy inSenior Management buy inA A realreal Just culture Just cultureEffective error investigationEffective error investigationFeedback system is workingFeedback system is workingEffective interventionsEffective interventionsA reduction in error costsA reduction in error costs
If its monitored!If its monitored!
We are heading in the right directionWe are heading in the right direction
It’s about changing cultures and behavioursIt’s about changing cultures and behaviours
It’s about effectiveness not just complianceIt’s about effectiveness not just compliance
Our success is measurable
THE MESSAGETHE MESSAGE
……its going to be a long journey
…….….. but it is a shared journey
WHAT NEXT?WHAT NEXT?
Action Plan?Action Plan?More Data AnalysisMore Data AnalysisHow to Influence DesignHow to Influence DesignSmall Operators, Small ManufacturersSmall Operators, Small ManufacturersLearning from OthersLearning from Others Influencing Senior ManagementInfluencing Senior Management
