human behavior understanding own behavior understand others’ behavior interactions, teams…
TRANSCRIPT
HUMAN BEHAVIOR
• UNDERSTANDING OWN BEHAVIOR
• UNDERSTAND OTHERS’ BEHAVIOR
• INTERACTIONS, TEAMS….
ATTITUDES
• FAIRLY LONG LASTING– BELIEFS
– FEELINGS
– BEHAVIORAL TENDENCIES
• AFFECT BEHAVIOR??
CHANGE ATTITUDES?
• LEARNING/EDUCATION
• CHANGE BEHAVIOR FIRST
• SIGNIFICANT EMOTIONAL EVENT
COGNITIVE DISSONANCE
• TWO THOUGHTS IN CONFLICT
JOB INVOLVEMENT
• ATTACHMENT, INTEREST IN JOB
• AFFECTS PERFORMANCE
ORGANIZATION COMMITMENT
• ATTACH TO ORGANIZATION, DEPT.
• AFFECTS PERFORMANCE?– DEPENDS ON ORG. GOALS/PERSONAL
GOALS– REWARD TIED TO PERFORMANCE
• REDUCE TURNOVER
JOB SATISFACTION & PERFORMANCE
• SATISFACTION = PEFORMANCE?
• SATISFACTION PERFORMANCE?
• PERFORMANCE SATISFACTION?
JOB SATISFACTION &
• TURNOVER
• ABSENTEEISM
• OTHER???– SERVICE INDUSTRY– SABOTAGE?
LOCUS OF CONTROL
• INTERNAL– INDIVIDUAL BELIEVES S/HE CONTROLS– MORE PROACTIVE
• EXTERNAL– OUTSIDE FORCES CONTROL EVENTS– MORE REACTIVE
SELF-ESTEEM
• BELIEF IN ONESELF
• ASSESSMENT OF WORTHINESS
– HIGH SELF-ESTEEM• SET HIGHER GOALS
• TAKE NON-TRADITIONAL JOB…..
SELF CONFIDENCE
• BELIEF IN ONES OWN ABILITIES– HIGH, MORE PROACTIVE– AFFECTS MOTIVATION...
EGO STRENGTH
• BELIEF IN ONE’S CONVICTIONS
• HIGH EGO STRENGTH– HIGHER LINK BETWEEN ATTITUDE &
BEHAVIOR
TOLERANCE FOR AMBIGUITY
• LOW - SEEK MORE ORDER
• HIGH - UNSTRUCTURED SITUATIONS OK
AUTHORITARIANISM
• PREFER ESTABLISHED ROLES
• PREFER ESTABLISHED ORDER
MACHIAVELLIANISM
• COMMON CONNOTATION:– SEEKS PERSONAL GAIN– ENDS JUSTIFY THE MEANS
PERSONALITY TYPE
• TYPE A– AGGRESSIVE– ACHIEVEMENT ORIENTED– PERHAPS PEFECTIONIST
• TYPE B– NOT AGGRESSIVE– LOWER NEED FOR ACHIEVEMENT
PERCEPTION
• STEREOTYPES
• BIASES
• PREJUDICES
• HALO/HORN
• PROJECTION
PERCEPTION
• SELECTIVE PERCEPTION– WHAT WE EXPECT– WHAT WE “KNOW”– FILTER COMMUNICATION
• ATTRIBUTION
• ASSUMED SIMILARITY
“MYERS-BRIGGS”
• EXTROVERT - INTROVERT
• INTUITION - SENSING
• THINKING - FEELING
• PERCEIVING - JUDGING