Human Behavior

in Organization

A structured SOCIAL SYSTEM consisting of groups and individuals working together to meet some agreed-upon OBJECTIVES.

WHAT IS AN ORGANIZATION?

Components of an OrganizationTask – an organization’s mission, purpose, or

goal for existingPeople – the human resources of the

organizationStructure – the manner in which an

organization’s work is designed at the micro level; how departments, divisions, and the overall organization are designed at the macro level

Technology – the tools, knowledge, and/or techniques used to transform inputs into outputs

Psychosocial

BehavioralInterpersonal

Organizational Behavior: Dynamics in Organizations

OrganizationalBehavior

Organizational Variables that Affect Human Behavior

OrganizationalDesign

JobsWorkDesign

PerformanceAppraisal

OrganizationalStructure

Communication

Human Behavior

External PerspectiveUnderstand behavior in terms of external

events, environmental forces, and behavioral consequences.

InternalPerspective

Understand behavior in terms of thoughts,

feelings, past experiences, and needs.

Explain behavior by examining individuals’

history and personal value System.

Both perspectives have produced motivational & leadership theories.

Explain behavior by examining surrounding external events and environmental forces.

SUPPLIERS

CUSTOMERS

Inputs Outputs

Process

A process is a series of related tasks;A system is a group of related processes

Psychology the science of human behavior

Management the study of overseeing

activities and supervising

people in organizations

Anthropologythe science of the learned behavior of human beings

Medicine the applied science of healing or treating diseases to enhance health and well-being

Engineering the applied science of energy & matter

Sociology the science of society

Interdisciplinary Influences on

Organizational Behavior

THREE KEY QUESTIONS IN EVALUATING QUALITY-IMPROVEMENT IDEAS

1. Does the idea improve customer response?2. Does the idea accelerate results?3. Does the idea raise the effectiveness of resources?

Thanks!