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http://www.thetechguys.com/old/services/whatever-happens/whatever-happens_televisions.pdfTRANSCRIPT
TELEVISIONSTELEVISIONS
Whenever you need us, just call
If your TV lets you down, we’ll fix it or we’ll replace it
We can give you a loan TV to keep you watching
TechGuys. Keeping you up and runningTechGuys. Keeping you up and running
If you require this literature in an alternative format such as Braille, audio cassette or large print, please contact Customer Services on 0844 561 4000
Phone: • 0844 561 4000Email: • [email protected]: • www.thetechguys.comWrite to: • Customer Services, PO Box 1686, Sheffield S2 5YB, England
To find out more...
DSG000229 Aug 09 V.1.0
HAPPENS:WHATEVER
TM
HAPPENS:WHATEVER
TM
If anything goes wrong, we,ll put it rightIf anything goes wrong, we,ll put it right
WEH Television.indd 1-2 10/8/09 09:53:13
There are two levels of Whatever HappensTM support:
Unlimited repairs•
• Product fixed within 10 days or replaced
A loan TV whilst yours• is being repaired to tide you over
Your choice of a 3 hour time• slot for our TechGuy to visit
Unlimited repairs•
• Product fixed within 28 days or replaced
CLUB membership provides:
PREMIER CLUB membership gives you:
The cost of a full year’s Whatever HappensTM Premier Club membership looks very good value indeed...
Without Whatever HappensTM product support, your repairs could be expensive...
Replacement screen on a 46” Samsung LCD TV Replacement plasma display on a 42” Philips TV
Without Membership
£1,056
£403
With Membership
INCLUDED
INCLUDED
WHATEVER HAPPENSTM
: TELEVISIONSWhatever HappensTM is a comprehensive after-care service from the TechGuys for products costing more than £150.
It does exactly what it says, and protects the product you have bought, from a minor hiccup to a major mishap. There are two levels of support, Club and Premier Club. Both provide peace of mind at remarkably low cost.
Wherever you are, whenever you need us, the TechGuys are waiting to help.
We hope your television remains trouble-free for years but if it does let you down, just call our helpline. It couldn’t be easier!
If your product goes wrong, we’ll put it right or we’ll replace it
Unlimited repairs no matter how many times you need us
Who are the TechGuys?The TechGuys are here to keep you up and running. They are experts with technical stuff and always on hand to help. Hundreds are ready on the road UK-wide to fix all sorts of things in customers’ homes, from digital streaming to descaling dishwashers. Hundreds more are ready to help you at our in-store clinics in all PC World stores and selected Currys stores.
We hope your product serves you well. If it does go wrong – no matter how many times you need our help – the TechGuys will put it right. And if all the efforts and expertise of our TechGuys can’t repair your product, we’ll replace it.
The TechGuys offer over 40 services to help you get the most out of your products and to keep you up and running. To see a full menu of the TechGuys services, ask in-store or visit us online at www.thetechguys.com
Some of the many other things the TechGuys can help you with...
Instant Replacement service For most products costing between £40 and £150 the TechGuys offer a no-quibble Instant Replacement service. So, if your product lets you down, even through a mishap, we’ll replace it on the spot at any Currys, Currys Digital or PC World store. Your product can be replaced as many times as necessary over a three year period. For full details please see our Instant Replacement pack or ask in-store; give us a call on 0844 561 4000 or look online at www.thetechguys.com
WEH Television.indd 3-4 10/8/09 09:53:21
There are two levels of Whatever HappensTM support:
Unlimited repairs•
• Product fixed within 10 days or replaced
A loan TV whilst yours• is being repaired to tide you over
Your choice of a 3 hour time• slot for our TechGuy to visit
Unlimited repairs•
• Product fixed within 28 days or replaced
CLUB membership provides:
PREMIER CLUB membership gives you:
The cost of a full year’s Whatever HappensTM Premier Club membership looks very good value indeed...
Without Whatever HappensTM product support, your repairs could be expensive...
Replacement screen on a 46” Samsung LCD TV Replacement plasma display on a 42” Philips TV
Without Membership
£1,056
£403
With Membership
INCLUDED
INCLUDED
WHATEVER HAPPENSTM
: TELEVISIONSWhatever HappensTM is a comprehensive after-care service from the TechGuys for products costing more than £150.
It does exactly what it says, and protects the product you have bought, from a minor hiccup to a major mishap. There are two levels of support, Club and Premier Club. Both provide peace of mind at remarkably low cost.
Wherever you are, whenever you need us, the TechGuys are waiting to help.
We hope your television remains trouble-free for years but if it does let you down, just call our helpline. It couldn’t be easier!
If your product goes wrong, we’ll put it right or we’ll replace it
Unlimited repairs no matter how many times you need us
Who are the TechGuys?The TechGuys are here to keep you up and running. They are experts with technical stuff and always on hand to help. Hundreds are ready on the road UK-wide to fix all sorts of things in customers’ homes, from digital streaming to descaling dishwashers. Hundreds more are ready to help you at our in-store clinics in all PC World stores and selected Currys stores.
We hope your product serves you well. If it does go wrong – no matter how many times you need our help – the TechGuys will put it right. And if all the efforts and expertise of our TechGuys can’t repair your product, we’ll replace it.
The TechGuys offer over 40 services to help you get the most out of your products and to keep you up and running. To see a full menu of the TechGuys services, ask in-store or visit us online at www.thetechguys.com
Some of the many other things the TechGuys can help you with...
Instant Replacement service For most products costing between £40 and £150 the TechGuys offer a no-quibble Instant Replacement service. So, if your product lets you down, even through a mishap, we’ll replace it on the spot at any Currys, Currys Digital or PC World store. Your product can be replaced as many times as necessary over a three year period. For full details please see our Instant Replacement pack or ask in-store; give us a call on 0844 561 4000 or look online at www.thetechguys.com
WEH Television.indd 3-4 10/8/09 09:53:21
Club membership discounts
WHATEVER HAPPENS CLUB
We hope your product serves you well. If it does go wrong – no matter how many times you need our help – we’ll put it right.
If we can’t fix your product, you can request a replacement product to the equivalent specification.
Unlimited repairs
We will fix your TV usually within 28 days. In the unlikely event that we are unable to do this, we’ll give you a replacement TV of equivalent specification.
We,ll fix it or replace it
If we can’t fix your problem over the phone, we’ll visit you 2 working days after your call or at a later date if that is more convenient for you.
We’ll come to you
For plasma and LCD TVs 26” and over, if our experts can’t fix the problem over the phone we will arrange to send an engineer to your home to repair your product. For plasma and LCD TVs under 26”, when you call, we may ask you to return the product to the store. For smaller items, simply return them to your nearest store.
Flat panel TVs
Your Whatever HappensTM agreement will protect your product even if it breaks down due to a mishap.
If your product breaks down due to a mishap
If something happens to your television while you are abroad? Don’t worry, if you’re not in the UK and you need to get your product fixed, find out how much it will cost to get it repaired. If it’s £150 or less, pay for the repair and claim the cost back from us. If the cost is more than £150, contact Customer Services and they will help you get it repaired or replaced. You will need a receipt showing the cost of the repair.
Worldwide protection
Under your standard guarantee and many extended warranties, you may be charged for the engineer’s time if no fault is found. Even if we can’t find a problem with your product, we won’t charge you a penny.
No charge if no fault found
TM
As a valued Whatever HappensTM Club member, you are entitled to a 5% discount on TechGuys services. For example, we canhelp with home theatre installation and freeview/digital aerial installation. For further information on the services we canprovide for computing, vision, laundry, audio and many other products, please ask for details or visit us at www.thetechguys.com
5%
Whatever HappensTM Club gives you all these valuable benefits:
WEH Television.indd 5-6 10/8/09 09:53:31
Club membership discounts
WHATEVER HAPPENS CLUB
We hope your product serves you well. If it does go wrong – no matter how many times you need our help – we’ll put it right.
If we can’t fix your product, you can request a replacement product to the equivalent specification.
Unlimited repairs
We will fix your TV usually within 28 days. In the unlikely event that we are unable to do this, we’ll give you a replacement TV of equivalent specification.
We,ll fix it or replace it
If we can’t fix your problem over the phone, we’ll visit you 2 working days after your call or at a later date if that is more convenient for you.
We’ll come to you
For plasma and LCD TVs 26” and over, if our experts can’t fix the problem over the phone we will arrange to send an engineer to your home to repair your product. For plasma and LCD TVs under 26”, when you call, we may ask you to return the product to the store. For smaller items, simply return them to your nearest store.
Flat panel TVs
Your Whatever HappensTM agreement will protect your product even if it breaks down due to a mishap.
If your product breaks down due to a mishap
If something happens to your television while you are abroad? Don’t worry, if you’re not in the UK and you need to get your product fixed, find out how much it will cost to get it repaired. If it’s £150 or less, pay for the repair and claim the cost back from us. If the cost is more than £150, contact Customer Services and they will help you get it repaired or replaced. You will need a receipt showing the cost of the repair.
Worldwide protection
Under your standard guarantee and many extended warranties, you may be charged for the engineer’s time if no fault is found. Even if we can’t find a problem with your product, we won’t charge you a penny.
No charge if no fault found
TM
As a valued Whatever HappensTM Club member, you are entitled to a 5% discount on TechGuys services. For example, we canhelp with home theatre installation and freeview/digital aerial installation. For further information on the services we canprovide for computing, vision, laundry, audio and many other products, please ask for details or visit us at www.thetechguys.com
5%
Whatever HappensTM Club gives you all these valuable benefits:
WEH Television.indd 5-6 10/8/09 09:53:31
WHATEVER HAPPENS PREmIER CLUB
TM
If we can’t fix your problem over the phone, we’ll visit you within 2 working days after your call or at a later date if that is more convenient for you, and you can request a 3 hour time slot. For flat panel TVs, if you call us before 3 pm (2 pm in Scotland and N.I.) our engineer will visit you the next working day, if that is a convenient time for you. Our engineers can visit between 7 am and up to 7 pm, 7 days a week.
We,ll come to you
If your TV cannot be fixed on the engineer’s first visit, we can provide you with a loan TV so that you don’t need to miss any of your favourite programmes.
How will I manage without my TV ?
We,ll fix it fast, or replace itIf we can’t fix your product within 10 days, you can request a replacement product to the equivalent specification.
Premier Club membership discountsAs a valued Whatever HappensTM Premier Club member, you are entitled to a 20% discount on TechGuys services. For example, we can help with home theatre installation and freeview/digital aerial installation. For further information on services we can provide for computing, vision, laundry, audio and many other products, please ask for details or visit us at www.thetechguys.com
If you pay a little bit more, you can upgrade to Premier Club. You get all the advantages of the Club membership plus some extra benefits:
You are having problems •tuning in to new digital broadcasts – we’ll guide you through.
The dog chewed your •remote – we’ll replace it
No matter how many •times your product goes wrong – we’ll fix it.
We’ll repair all products •being used in a domestic environment.
If you can’t connect to •your TV to your other products, call us and we can talk you through it.
You require an engineer •to install the products for you. Please contact your nearest store to arrange this chargeable service.
The product is not faulty •but your aerial requires upgrading. Contact your nearest store for details on this service.
You throw the remote •through the screen!
Your product gets •scratched.
Your product is being •used in a non-domestic environment.
There is image retention •(screen burn) on your plasma or LCD TV or pixel loss (inside of manufacturer specification) on LCD TVs. For tips on how to avoid this problem please see the manufacturer’s instruction booklet.
You lose your product or •suffer subsequent loss of service from a third party, for example your media Service Provider during or following the time your product is being repaired.
The following information applies to both Premier Club and Club agreements:
TVs 26 inches and over.
When we can help and when we can,tWe can help if, for example:
We can’t help if, for example:
20%
WEH Television.indd 7-8 10/8/09 09:53:40
WHATEVER HAPPENS PREmIER CLUB
TM
If we can’t fix your problem over the phone, we’ll visit you within 2 working days after your call or at a later date if that is more convenient for you, and you can request a 3 hour time slot. For flat panel TVs, if you call us before 3 pm (2 pm in Scotland and N.I.) our engineer will visit you the next working day, if that is a convenient time for you. Our engineers can visit between 7 am and up to 7 pm, 7 days a week.
We,ll come to you
If your TV cannot be fixed on the engineer’s first visit, we can provide you with a loan TV so that you don’t need to miss any of your favourite programmes.
How will I manage without my TV ?
We,ll fix it fast, or replace itIf we can’t fix your product within 10 days, you can request a replacement product to the equivalent specification.
Premier Club membership discountsAs a valued Whatever HappensTM Premier Club member, you are entitled to a 20% discount on TechGuys services. For example, we can help with home theatre installation and freeview/digital aerial installation. For further information on services we can provide for computing, vision, laundry, audio and many other products, please ask for details or visit us at www.thetechguys.com
If you pay a little bit more, you can upgrade to Premier Club. You get all the advantages of the Club membership plus some extra benefits:
You are having problems •tuning in to new digital broadcasts – we’ll guide you through.
The dog chewed your •remote – we’ll replace it
No matter how many •times your product goes wrong – we’ll fix it.
We’ll repair all products •being used in a domestic environment.
If you can’t connect to •your TV to your other products, call us and we can talk you through it.
You require an engineer •to install the products for you. Please contact your nearest store to arrange this chargeable service.
The product is not faulty •but your aerial requires upgrading. Contact your nearest store for details on this service.
You throw the remote •through the screen!
Your product gets •scratched.
Your product is being •used in a non-domestic environment.
There is image retention •(screen burn) on your plasma or LCD TV or pixel loss (inside of manufacturer specification) on LCD TVs. For tips on how to avoid this problem please see the manufacturer’s instruction booklet.
You lose your product or •suffer subsequent loss of service from a third party, for example your media Service Provider during or following the time your product is being repaired.
The following information applies to both Premier Club and Club agreements:
TVs 26 inches and over.
When we can help and when we can,tWe can help if, for example:
We can’t help if, for example:
20%
WEH Television.indd 7-8 10/8/09 09:53:40
Just call one number
Unlimited repairs
We’ll fix it or we’ll replace it
Loan TV
No fault found? No charge
Protection against breakdown
TechGuys services discount
Phone support
Engineer visits
Club Premier ClubHere ,s what you get:
WHATEVER HAPPENSTM
: TELEVISIONS
maximum repair time 28 days
maximum repair time 10 days
5%Discount
20%Discount
WEH Television.indd 9-10 10/8/09 09:53:50
Just call one number
Unlimited repairs
We’ll fix it or we’ll replace it
Loan TV
No fault found? No charge
Protection against breakdown
TechGuys services discount
Phone support
Engineer visits
Club Premier ClubHere ,s what you get:
WHATEVER HAPPENSTM
: TELEVISIONS
maximum repair time 28 days
maximum repair time 10 days
5%Discount
20%Discount
WEH Television.indd 9-10 10/8/09 09:53:50
3 year (inc. standard
guarantee)
3 year (inc. standard
guarantee)
5 year (inc. standard
guarantee)
5 year (inc. standard
guarantee)
Pay as you go price per month
Pay as you go price per month
£49
£79
£109
£139
£169
£189
£209
£269
£319
£389
£429
£469
£45
£69
£99
£129
£85
£99
£55
£199
£179
£179 (4 yrs)
£69
£99
£129
£159
£229
£269
£319
£369
£419
£519
£579
£729
£59
£99
£129
£159
£95
£129
£69
-
-
-
£2.99
£3.99
£4.49
£5.99
£6.99
£7.99
£8.99
£9.99
£10.99
£11.99
£13.99
£14.99
£1.99
£2.99
£3.49
£3.99
£2.99
£3.99
£1.99
£7.99
£6.99
£5.99
£89
£119
£149
£179
£209
£229
£249
£309
£359
£429
£469
£509
-
-
-
-
-
-
-
-
-
-
£129
£159
£189
£219
£289
£329
£379
£429
£479
£579
£639
£789
-
-
-
-
-
-
-
-
-
-
£4.99
£5.99
£6.49
£7.99
£8.99
£9.99
£10.99
£11.99
£12.99
£13.99
£15.99
£16.99
-
-
-
-
-
-
-
-
-
-
Whatever Happens Club Whatever Happens Premier Club
Televisions
£151-£200
£201-£300
£301-£400
£401-£500
£501-£750
£751-£1,000
£1,001-£1,250
£1,251-£1,500
£1,501-£1,750
£1,751-£2,000
£2,001-£2,500
Over £2,500
£151-£200
£201-£300
£301-£400
Over £400
With 2 year standard guarantee
Satellite Equipment
Sky
Freeview Box
Projectors
with 1 year standard guarantee
with 2 year standard guarantee
with 3 year standard guarantee
DVD players, DVD/VCR combination products and DVD theatre systems
WEH Television.indd 11-12 10/8/09 09:54:01
3 year (inc. standard
guarantee)
3 year (inc. standard
guarantee)
5 year (inc. standard
guarantee)
5 year (inc. standard
guarantee)
Pay as you go price per month
Pay as you go price per month
£49
£79
£109
£139
£169
£189
£209
£269
£319
£389
£429
£469
£45
£69
£99
£129
£85
£99
£55
£199
£179
£179 (4 yrs)
£69
£99
£129
£159
£229
£269
£319
£369
£419
£519
£579
£729
£59
£99
£129
£159
£95
£129
£69
-
-
-
£2.99
£3.99
£4.49
£5.99
£6.99
£7.99
£8.99
£9.99
£10.99
£11.99
£13.99
£14.99
£1.99
£2.99
£3.49
£3.99
£2.99
£3.99
£1.99
£7.99
£6.99
£5.99
£89
£119
£149
£179
£209
£229
£249
£309
£359
£429
£469
£509
-
-
-
-
-
-
-
-
-
-
£129
£159
£189
£219
£289
£329
£379
£429
£479
£579
£639
£789
-
-
-
-
-
-
-
-
-
-
£4.99
£5.99
£6.49
£7.99
£8.99
£9.99
£10.99
£11.99
£12.99
£13.99
£15.99
£16.99
-
-
-
-
-
-
-
-
-
-
Whatever Happens Club Whatever Happens Premier Club
Televisions
£151-£200
£201-£300
£301-£400
£401-£500
£501-£750
£751-£1,000
£1,001-£1,250
£1,251-£1,500
£1,501-£1,750
£1,751-£2,000
£2,001-£2,500
Over £2,500
£151-£200
£201-£300
£301-£400
Over £400
With 2 year standard guarantee
Satellite Equipment
Sky
Freeview Box
Projectors
with 1 year standard guarantee
with 2 year standard guarantee
with 3 year standard guarantee
DVD players, DVD/VCR combination products and DVD theatre systems
WEH Television.indd 11-12 10/8/09 09:54:01
Loan TVFor 26” televisions over an original purchase price of £150 a loan TV can be arranged. Loan TVs will be a 32” flatscreen TV*. Once your television is repaired we will arrange to deliver it and collect the loan TV at the same time. Should we be unable to repair your television within 10 days we will arrange to collect the loan equipment and then issue you with vouchers to replace your television with one of an equivalent specification.
We are unable to wall mount or provide a separate stand for loan TVs.
IMPORTANT INfORMATION
We don’t want you to have to work around us. If you’re away on holiday and we can’t get access to repair or return your product we hope you’ll understand that we’ll complete the repair when you return. However, the 10 and 28 day repair promise will not apply.
In some areas of the UK the extra distances involved mean that we’ll service your product as quickly as possible but our next day, 10 and 28 day promises won’t apply. If you have purchased our Whatever HappensTM Premier Club product, then our engineers will be available to call on weekends and most bank holidays. If you have bought our Club product then further restrictions apply - if you call on a Friday then we will visit on a Tuesday (or Wednesday after a bank holiday).
When we,ll callIf we fail to repair your product within 10 days for Premier Club and 28 days for Club, you may request a replacement product. The replacement will usually be in the form of vouchers to purchase a product of equivalent specification. Occasionally you may receive a fully reconditioned product.
If you have originally purchased a product labelled as ‘previously owned’ or ‘non-pristine’ our 10 day and 28 day promises do not apply and you will receive vouchers to the value of the original price paid.
For Pay Once customers if your product is replaced your service agreement ends and you will receive vouchers for the remaining value to use when you next purchase a Whatever HappensTM agreement. If you’re a Pay monthly customer your agreement will end.
Replacement product
Even if you have household insurance:
You may not be protected for breakdown caused by •mishaps or mechanical breakdown
Portable products may not be protected•
Your annual premium may increase after your claim•
You may have to pay an excess•
Won,t I be protected by household insurance?
Yes. Our promise is to protect our customers’ Whatever HappensTM agreements. There is an independently managed trust fund to meet all our obligations to our customers who have purchased a ‘pay once’ agreement.
If Currys, Currys Digital or PC World ceased to trade, would my product still be protected?
WEH Television.indd 13-14 10/8/09 09:54:13
Loan TVFor 26” televisions over an original purchase price of £150 a loan TV can be arranged. Loan TVs will be a 32” flatscreen TV*. Once your television is repaired we will arrange to deliver it and collect the loan TV at the same time. Should we be unable to repair your television within 10 days we will arrange to collect the loan equipment and then issue you with vouchers to replace your television with one of an equivalent specification.
We are unable to wall mount or provide a separate stand for loan TVs.
IMPORTANT INfORMATION
We don’t want you to have to work around us. If you’re away on holiday and we can’t get access to repair or return your product we hope you’ll understand that we’ll complete the repair when you return. However, the 10 and 28 day repair promise will not apply.
In some areas of the UK the extra distances involved mean that we’ll service your product as quickly as possible but our next day, 10 and 28 day promises won’t apply. If you have purchased our Whatever HappensTM Premier Club product, then our engineers will be available to call on weekends and most bank holidays. If you have bought our Club product then further restrictions apply - if you call on a Friday then we will visit on a Tuesday (or Wednesday after a bank holiday).
When we,ll callIf we fail to repair your product within 10 days for Premier Club and 28 days for Club, you may request a replacement product. The replacement will usually be in the form of vouchers to purchase a product of equivalent specification. Occasionally you may receive a fully reconditioned product.
If you have originally purchased a product labelled as ‘previously owned’ or ‘non-pristine’ our 10 day and 28 day promises do not apply and you will receive vouchers to the value of the original price paid.
For Pay Once customers if your product is replaced your service agreement ends and you will receive vouchers for the remaining value to use when you next purchase a Whatever HappensTM agreement. If you’re a Pay monthly customer your agreement will end.
Replacement product
Even if you have household insurance:
You may not be protected for breakdown caused by •mishaps or mechanical breakdown
Portable products may not be protected•
Your annual premium may increase after your claim•
You may have to pay an excess•
Won,t I be protected by household insurance?
Yes. Our promise is to protect our customers’ Whatever HappensTM agreements. There is an independently managed trust fund to meet all our obligations to our customers who have purchased a ‘pay once’ agreement.
If Currys, Currys Digital or PC World ceased to trade, would my product still be protected?
WEH Television.indd 13-14 10/8/09 09:54:13
Regularly replaced items/consumable items•
Built-in batteries•
Cosmetic damage where it does not affect the operation •or safety of the product
Repair costs that have not been approved•
Damage or breakdown due to flood, wind or other severe •weather conditions
The cost of repairing or replacing a product which falls •because anyone neglects, abuses or misuses the product
Any service or benefit where the • Whatever HappensTM agreement has been suspended
Inoperability of a product caused by withdrawal of services •by a third party
Theft or any loss suffered if you cannot use the product •or any loss other than repair or replacement
Any claim where your monthly payment has not been •received
Image retention on Plasma or rear projection TVs and pixel •dropout (inside manufacturers specification) on LCD TV.
Protection for Plasma and LCD rear projection TVs if used for •business.
What is not included:The contents of this leaflet do not affect your legal rights, which include the right to a remedy for defective goods. If you buy goods which are faulty when sold you have the right to claim for a repair, replacement or refund for up to 6 years (5 in Scotland) from the date of purchase. However, after the first 6 months you have to show that the fault was there initially and the longer it takes for the fault to show up the more difficult that becomes. Your Whatever HappensTM agreement gives you benefits, which are in addition to your legal rights and you have the assurance that your product will be repaired free of charge if it fails at any time whilst the agreement is current. Further information about your legal rights can be obtained from your local Trading Standards Department, Citizens Advice Bureau or through Consumer Direct.
Your service agreement will be cancelled in the event of any fraud, or attempted fraud, and you will not be entitled to any refunds.
What are my legal rights?
You can purchase a support agreement any time up to one year from purchasing your product. A Whatever HappensTM agreement is not available on damaged products. Extended warranties may be available from other companies.
Do I have to purchase a support agreement at the same time as the product?
Your Whatever HappensTM discount card can only be used against TechGuys services. The discount may not be redeemed against other product items.
Customer discount card
If you have a ‘pay monthly’ Whatever HappensTM agreement you can cancel it within 14 days of purchase by calling Customer Services. Providing the service has not been used we’ll give you a refund on any payment made. After this period you can cancel at any time by calling our Customer Services, but please note that if you do this you will not receive a refund.
If you are not completely satisfied with your ‘pay once’ Whatever HappensTM Agreement you can cancel it within 45 days of purchase. Please call Customer Services and if you haven’t used the service we’ll give you a full refund. If you want to cancel your agreement after 45 days from purchase you will be entitled to a pro rata refund.
You may also give notice of your intention to cancel your agreement by writing to TechGuys Customer Services. Customer Services, PO Box 1686, Sheffield S2 5YB, England
Calls charged at 5p per minute from a BT landline, calls from other networks may vary.
Your Whatever HappensTm service agreement is with DSG Retail Ltd. Registered office maylands Avenue, Hemel Hempstead, Herts HP2 7TG. Registered in England number 504877
Cancellation Period
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Regularly replaced items/consumable items•
Built-in batteries•
Cosmetic damage where it does not affect the operation •or safety of the product
Repair costs that have not been approved•
Damage or breakdown due to flood, wind or other severe •weather conditions
The cost of repairing or replacing a product which falls •because anyone neglects, abuses or misuses the product
Any service or benefit where the • Whatever HappensTM agreement has been suspended
Inoperability of a product caused by withdrawal of services •by a third party
Theft or any loss suffered if you cannot use the product •or any loss other than repair or replacement
Any claim where your monthly payment has not been •received
Image retention on Plasma or rear projection TVs and pixel •dropout (inside manufacturers specification) on LCD TV.
Protection for Plasma and LCD rear projection TVs if used for •business.
What is not included:The contents of this leaflet do not affect your legal rights, which include the right to a remedy for defective goods. If you buy goods which are faulty when sold you have the right to claim for a repair, replacement or refund for up to 6 years (5 in Scotland) from the date of purchase. However, after the first 6 months you have to show that the fault was there initially and the longer it takes for the fault to show up the more difficult that becomes. Your Whatever HappensTM agreement gives you benefits, which are in addition to your legal rights and you have the assurance that your product will be repaired free of charge if it fails at any time whilst the agreement is current. Further information about your legal rights can be obtained from your local Trading Standards Department, Citizens Advice Bureau or through Consumer Direct.
Your service agreement will be cancelled in the event of any fraud, or attempted fraud, and you will not be entitled to any refunds.
What are my legal rights?
You can purchase a support agreement any time up to one year from purchasing your product. A Whatever HappensTM agreement is not available on damaged products. Extended warranties may be available from other companies.
Do I have to purchase a support agreement at the same time as the product?
Your Whatever HappensTM discount card can only be used against TechGuys services. The discount may not be redeemed against other product items.
Customer discount card
If you have a ‘pay monthly’ Whatever HappensTM agreement you can cancel it within 14 days of purchase by calling Customer Services. Providing the service has not been used we’ll give you a refund on any payment made. After this period you can cancel at any time by calling our Customer Services, but please note that if you do this you will not receive a refund.
If you are not completely satisfied with your ‘pay once’ Whatever HappensTM Agreement you can cancel it within 45 days of purchase. Please call Customer Services and if you haven’t used the service we’ll give you a full refund. If you want to cancel your agreement after 45 days from purchase you will be entitled to a pro rata refund.
You may also give notice of your intention to cancel your agreement by writing to TechGuys Customer Services. Customer Services, PO Box 1686, Sheffield S2 5YB, England
Calls charged at 5p per minute from a BT landline, calls from other networks may vary.
Your Whatever HappensTm service agreement is with DSG Retail Ltd. Registered office maylands Avenue, Hemel Hempstead, Herts HP2 7TG. Registered in England number 504877
Cancellation Period
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TELEVISIONSTELEVISIONS
Whenever you need us, just call
If your TV lets you down, we’ll fix it or we’ll replace it
We can give you a loan TV to keep you watching
TechGuys. Keeping you up and runningTechGuys. Keeping you up and running
If you require this literature in an alternative format such as Braille, audio cassette or large print, please contact Customer Services on 0844 561 4000
Phone: • 0844 561 4000Email: • [email protected]: • www.thetechguys.comWrite to: • Customer Services, PO Box 1686, Sheffield S2 5YB, England
To find out more...
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If anything goes wrong, we,ll put it rightIf anything goes wrong, we,ll put it right
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