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Exhibitor Manual

Location: RAI Hall 1–6 and 9–12

Amsterdam, The Netherlands

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Table of Contents

1 Introduction 4 1.1 Exhibition Time Table 5 1.2 Contact list 5 1.3 Deadlines 6 1.4 Directions to RAI 7

2 General Show Information 8

2.1 Accommodation 8 2.2 Children 8 2.3 Cloakrooms 8 2.4 Copyright 8 2.5 Disabled Facilities 8 2.6 Distribution of Material 8 2.7 First Aid 8 2.8 Help online manual 8 2.9 Liability 9 2.10 Local Information 9 2.11 Smoking 9 2.12 Venue information 9

3 General Stand Information 10

3.1 Arrangement and Removal of Exhibition Goods 10 3.2 Badge readers 10 3.3 Badges Stand personnel 10 3.4 Contractor Passes 11 3.5 Build & Breakdown rules 11 3.6 Catering 12 3.7 Cleaning and Waste Disposal 12 3.8 Conference Room rental 13 3.9 Deliveries via CEVA 13 3.10 Electricity: regulations and information 13 3.11 Employment of Labor 14 3.12 Fire & Safety Procedures 14 3.13 Safety Procedures 15 3.14 Safety Regulations 15 3.15 Floor coverings 15

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3.16 Floral decorations 16 3.17 Freight forwarding 16 3.18 Furniture 16 3.19 Height & Weight Restrictions 17 3.20 Hostesses 18 3.21 Insurance 18 3.22 Integrated Systems Europe 2011 Show Rules & Regulations 18 3.23 Manpower 18 3.24 Music 19 3.25 Noise 19 3.26 Paging system 19 3.27 Parking, deliveries and collection of goods 19 3.28 Partition walls 20 3.29 Photography 20 3.30 Security 21 3.31 Shell scheme stands 21 3.32 Space Only Stands 22 3.33 Stand plan approval 22 3.34 Suspension wires / rigging 22 3.35 Telecommunication and Internet 23 3.36 Time table 23 3.37 VAT reclaim 24 3.38 Water and compressed air 24 3.40 Water regulations 24

4 Rules and Regulations 25

4.1 Integrated Systems Europe 2011 Show Rules & Regulations 25 4.2 Safety Regulations 25 4.3 Venue Regulations 25

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1 Introduction Welcome to the operations manual of Integrated Systems Europe 2011. In this manual you will find all the information you need regarding your stand at Integrated Systems Europe 2011. A-Z information The A-Z information is divided into 4 main sections: 1. Introduction - in this section you will find a contact list, floor plans, deadlines overview, directions to Amsterdam RAI and the exhibition time table. 2. General information - in this section you will find general information about ISE 2011. For example liability, disabled access, accommodation, local information. 3. General stand fitting regulations - in this section you will find all the information you need to build your stand. 4. Rules and regulations venue - in this section you will find all the rules and regulations of Amsterdam RAI that are applicable to you as an exhibitor of ISE 2011. Order forms All the order forms are accessible by logging into the Exhibitor Area on the website www.iseurope.org. All the forms must be completed by the deadline given, to avoid surcharges. In the general stand fitting regulations you will find references to documents on the website. Please view the order forms for full details and prices or order directly online. The following services can be ordered online:

Parking RAI Catering Computers & Internet Stand Security & Hostesses Double deck permit Screens, Video & Audio Cleaning and waste disposal Water Rigging Scanners Hotel & Travel Other Services and Safety

The other services can be ordered with the order forms that have to be printed (PDF file) from the website and sent to the different suppliers.

Should you encounter any difficulties using this manual you can contact either RAI or Gielissen: RAI (online manual) Gielissen (order forms) Exhibitor Services T: +31 20 549 19 28 T: +31 20 581 14 11

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1.1 Exhibition Time Table

Build up Saturday 29 January 07:00 – 0:00 hrs Build up for all space only

exhibitors/contractors Sunday 30 January 07:00 – 0:00 hrs Build up for all space only

exhibitors/contractors Monday 31 January 07:00 – 18.00 hrs Build up for all space only

exhibitors/contractors Decoration of shell scheme stands

Show opening times Tuesday 1 February 08:00 – 19:00 hrs Venue open to exhibitors 10:00 – 18:00 hrs Show open to visitors Wednesday 2 February 08:00 – 19:00 hrs Venue open to exhibitors 09:30 – 18:00 hrs Show open to visitors Thursday 3 February 08:00 – 0:00 hrs Venue open to exhibitors 09:30 – 18:00 hrs Show open to visitors Breakdown Thursday 3 February 18:30 – 20:00 hrs Removal of exhibits 20:00 – 0:00 hrs Dismantling of stands Friday 4 February 07:00 – 0:00 hrs Dismantling of stands

1.2 Contact list

Company Contact Person Email Tel. IS Europe Managing Director

Mr Mike Blackman

mblackman@iseurope.org 0049 896 387 9290

IS Europe Operations Director

Ms Martine Niermans

mniermans@iseurope.org 0031 20 240 2422

IS Europe Operations

Ms Daniëlle Inostroza

dinostroza@iseurope.org 0031 20 240 2420

IS Europe Operations

Ms Sjerai Zwienenberg

szwienenberg@iseurope.org 0031 20 240 2421

IS Europe Operations

Ms. Jelena Vujanovic

jvujanovic@iseurope.org 0031 20 240 2423

IS Europe PR Manager

Mr Dan Goldstein dgoldstein@iseurope.org 0044 779 669 2383

IS Europe Marketing Manager

Mr Thomas Krackl tkrackl@iseurope.org 0049 8121 257 4077

IS Europe Marketing Assistant

Ms. Stefanie Hanel

shanel@iseurope.org

IS Europe Sales Director

Mr Thomas Häger thaeger@iseurope.org 0049 4064666060

IS Europe Sales Manager

Mr Ian Morrish imorrish@iseurope.org 0044 137 245 4366

IS Europe Accounting Department

Mr. John Williams accounts@iseurope.org 0035 622019301

Official contractor Stand building

Electricity, Floor Coverings, Furniture, Graphics, Shell scheme, fascia board

Gielissen ise@gielissen.nl 0031 20 581 1411

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Venue: RAI

General information Ms Jolanda Visser

j.visser@rai.nl 0031 20 549 1743

Internet Exhibitor Services exhibitorservices@rai.nl 0031 20 549 1928 Parking Passes Exhibitor Services exhibitorservices@rai.nl 0031 20 549 1928 Freight forwarding CEVA Showfreight Mr Paul Strachan

paul.strachan@cevalogistics.com

0044 132 231 2058

AV Equipment ACS Exhibitor Services exhibitorservices@rai.nl 0031 20 549 1928 Badges and passes Registration Mr. Michiel Bovee m.bovee@n200.com 0031 23 512 0160 Catering RAI Exhibitor Services exhibitorservices@rai.nl 0031 20 549 1928 Insurance RAI Exhibitor Services exhibitorservices@rai.nl 0031 20 549 1928 Telecommunication RAI Exhibitor Services exhibitorservices@rai.nl 0031 20 549 1928 Music license Buma Stemra Buma Stemra info@bumastemra.nl 0031 23 799 7837 Photography IS Europe Marketing Mr Dan Goldstein

dgoldstein@iseurope.org 0044 779 669 2383

Refuse containers RAI Exhibitor Services exhibitorservices@rai.nl 0031 20 549 1928 Security RAI Exhibitor Services exhibitorservices@rai.nl 0031 20 549 1928 Vat refund RAI VAT Alliance info@vatalliance.co.uk 0044 207 431 4664

1.3 Deadlines

Order Form Deadline Supplier How to submit AV equipment 24/01/2011 ACS Online Badge readers 24/01/2011 RAI Online Cabled Internet 24/01/2011 RAI Online Catering 24/01/2011 RAI Online Cleaning 24/01/2011 RAI Online Conference room rental IS Europe organization Per email

dinostroza@iseurope.org Double Deck Permit 24/01/2011 RAI Online Electricity 17/12/2010 Gielissen Online fax form Exhibitor /contractor badges

N200 Via webshop online

Floor coverings 17/12/2010 Gielissen Online fax form Floral decorations 17/12/2010 Gielissen Online fax form Freight forwarding 07/01/2011 Ceva Showfreight Online fax form Furniture 17/12/2010 Gielissen Online fax form Water/compressed air 24/01/2011 RAI Online Graphics 17/12/2010 Gielissen Online fax form

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Insurance 24/01/2011 RAI Online Lighting & Wall Socket 17/12/2010 Gielissen Online fax form Manpower 17/12/2010 Gielissen Online fax form Parking passes & lorry parking

24/01/2011 RAI Online

Photography 28/01/2011 IS Europe organization Per email dgoldstein@iseurope.org

Refuse containers / cleaning during build up

24/01/2011 RAI Online

Security 24/01/2011 RAI Online Shell scheme fascia & carpet

17/12/2010 Gielissen Online fax form

Suspension wires 24/01/2011 RAI Online Telecommunication 24/01/2011 RAI Online Stand plan approval 03/12/2010 IS Europe organization Per email

szwienenberg@iseurope.org 1.4 Directions to RAI

Train: Amsterdam RAI station is 300 meters from the RAI. Trains run regularly from Amsterdam Duivendrecht station, Amsterdam Amstel station and Schiphol station, which are connected to the international intercity network. Trams and busses: Tram 4 runs every ten minutes between the centre of the city, Amsterdam Central station and the RAI (Europaplein stop). To get to the RAI from Amsterdam Amstel station, take underground line 51 or bus 15. Underground line 51 also connects to Amsterdam Central station. The easiest way to get to the RAI from Amsterdam Sloterdijk is to take express tram 50. Plane: It takes less than 15 minutes to get from Schiphol to Amsterdam RAI by car, train, taxi or bus. The Schiphol website (www.schiphol.nl) includes a summary of current flight information, transport connections to the RAI, and business facilities at the airport. Motorway: The RAI is ideally suited for visitors who come by car. It is situated alongside the Amsterdam’s A10 orbital motorway and has its own underground car park with other car parks nearby offering free shuttle services.

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2 General Show Information

2.1 Accommodation

For further information on hotel bookings see our website; http://www.iseurope.org Then click on ‘Hotel & Travel’ which is displayed on the main menu. 2.2 Children Due to the business nature and congestion at ISE, children under the age of 16 are never permitted in the RAI Exhibition Centre during ISE installation, show days or breakdown. Children of 16 years or older must register, pay appropriate fees and be accompanied by an adult. Children ages 16 to 18 are admitted on show days with the understanding that they are the sole responsibility of an accompanying adult. 2.3 Cloakrooms

The cloakroom is situated close to the exhibition entries and will be open during show times only. 2.4 Copyright Please note that IS Europe has no copyright responsibility in respect of any exhibiting company. Exhibitors are reminded that third party copyrights should not be infringed. Proper dispensation must be obtained and any royalties due paid prior to the use of materials. Should any copyright dispute arise IS Europe will not be liable for any resulting loss, or damages, sustained by any exhibitor or third party. 2.5 Disabled Facilities

For further details please contact the organizers. 2.6 Distribution of Material

The display or distribution of any material in any form from any area within the RAI Exhibition Centre, other than within the boundary of your stand, is strictly prohibited. Canvassing is strictly prohibited. 2.7 First Aid

A first aid station with qualified medical staff is available onsite and opened during build up, show times and breakdown. If assistance is required call internal number 1111. 2.8 Help online manual Should you encounter any difficulties when using the online manual please note the following:

The online manual is suitable for use on a personal computer, preferably with Internet Explorer 6.0 or higher and Mozilla Firefox;

when ordering online an invoice will be sent; For problems with the online manual you can also contact RAI: Exhibitor Services +31 20 549 1928 exhibitorservices@rai.nl

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2.9 Liability

The exhibitor is solely responsible for the safeguarding of materials, equipment and displays at all times. ISE management employs general security when the exhibit hall and static display are closed. However, ISE, RAI Exhibition Centre and ISE’s official contractors are not responsible for any loss, theft, damage, injury, or destruction of exhibitor's property or the property of its agents or employees, by or from any cause whatsoever. The exhibitor expressly releases ISE, ISE’s official contractors, RAI Exhibition Centre and their respective officers, employees, members and agents, from any and all claims for such loss, theft, damage, injury or destruction, or for loss of good will (whether or not in relation to any property). It is suggested that exhibitors obtain insurance covering losses such as theft and damage to property. The exhibitor assumes entire responsibility and hereby agrees to protect, indemnify, defend and hold ISE, RAI Exhibition Centre and ISE’s official contractors and their respective officers, employees, members and agents harmless from and against any and all claims, losses, injuries and damages to persons or property, governmental charges or fines and attorneys fees arising out of or caused by exhibitor's installation, removal, maintenance, occupancy or use of the exhibition premises, or any part thereof, or arising out of or caused by exhibitor's participation in exhibition activities. Exhibitors must comply at all times with the rules & regulations of ISE and RAI Exhibition Centre. These rules & regulations are subject to change prior to the time the exhibition is held. Failure to follow the ISE and RAI Exhibition Centre rules & regulations will constitute a breach of contract. In addition, by signing the ISE exhibit contract, exhibitors agree to comply with ISE’s interpretation of its rules & regulations. 2.10 Local Information

For further information on Amsterdam see the Amsterdam RAI website (www.rai.nl). 2.11 Smoking

Smoking is not permitted in the RAI Exhibition Centre during build-up, show days or breakdown. 2.12 Venue information

For further information on accessibility of the RAI Exhibition Centre see their website (www.rai.nl).

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3 General Stand Information 3.1 Arrangement and Removal of Exhibition Goods

The goods on display should be kept within the prescribed stand limits; mobile parts may not be moved beyond the stand limits even in order to demonstrate the operation of the exhibited goods. Parts of the exhibition goods which constitute a danger (including sharp protrusions) should be screened off. During the hours that the exhibition is open to the public, exhibited goods may not be covered up. The organizers have the right to remove (or cause to be removed) any such cover, without any liability on their part. Vehicles, machines, vessels etc. which run on fuel and have been admitted to the exhibition may be brought into the building as exhibition goods only if the fuel tanks and hoses are empty and properly and permanently sealed. Battery connections must have been loosened. Exhibitors are not permitted to remove goods from their stand during the exhibition, unless an exemption has been granted by the organizers or persons acting on their behalf. The RAI Exhibition Centre does not permit exhibitors to use floors, walls, roofs or other parts of the lounge or the building for stand construction and/or to damage them by using nails, glue, paint, adhesive tape or other means of attachment. Stands, stand parts should also therefore be painted in advance. 3.2 Badge readers

As an ISE 2011 exhibitor, you have access to the RAI web shop for information about the registration services for exhibitors before, during and after ISE 2011. All registration services such as badge readers are explained in detail. In addition, you can request a quotation or directly order services. Please go to the RAI web shop for more information and orders. You can enter the web shop by login into the Exhibitor Area of the website www.iseurope.org using your username and password provided by the organizers. 3.3 Badges Stand personnel

This service is available from the October 2010. Registration of your stand personnel will be possible online in the registration area. A module called 'Stand Personnel Registration' is available there. When registering more than one person, the registration process allows you to save considerable time by reusing the previously entered generic information about your company and you just need to add the personal details of the staff member to be registered (use the button 'add like' for this!). If you need to make changes after the initial registration of your staff, you can go into the website again, view the list of those that have already been registered and make additions and changes online. Important: The badge will provide their sole means of access to the exhibition halls during the open days of the exhibition. Apart from giving access to the exhibition halls, the badge is also

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an electronic business card. It is therefore of great importance that at the time of registering all personal details are filled in accurately. By the end of each stand personnel registration a bar coded confirmation will be displayed on your screen! Make sure you print this and hand it over to your stand crew. With this confirmation the badge can be collected onsite. Also personnel registered before the 14th of January will receive their badge per post. For more information contact: N200 Mr Michiel Bovee Donkere Spaarne 24zw 2011 JG Haarlem The Netherlands Fax. +31 20 448 9701 Website: www.n200.com exposales@n200.com 3.4 Contractor Passes

Together with the Badges for Stand personnel each exhibitor will receive a fixed number of Contractor Badges. The Contractor Badges only allow access during Build up & Breakdown. If your contractors require more passes, please send an email to m.bovee@n200.com. Additional passes can be picked up onsite as well, at the entrances of the parking garages or at the organizers office. 3.5 Build & Breakdown rules

For more information, please view the time table in chapter 1.1 The time frames, location and space near the exhibition halls are limited during Build up & Breakdown. Therefore all vehicles arriving at the RAI Exhibition Centre for the delivery and collection of exhibits or stand fittings must report to the RAI Traffic coordinator at the reception at P9. All delivery and collection of goods must be registered with CEVA Showfreight before build up starts. Make sure you mention the day, time and license plate number of your vehicle. CEVA will allow vehicles on to the show grounds based on a planning of registered arrivals. Unannounced deliveries and collections will be given a loading time that fits the existing planning and will be asked to wait on a separate parking area outside the show grounds until unloading space is available near the halls. To access the unloading areas near the halls it is required to carry a vehicle access pass with your vehicle. You have to leave this behind the front window when you have to leave your vehicle. These passes will be handed out at parking P9. Please note that on Monday 31st of January 2011 all aisles must be cleared by 18:00 hours. During breakdown trailers and lorries will be allowed on to the show grounds from 21:00 hours on Thursday. Again all collection of goods must be registered with CEVA Showfreight before breakdown starts. Cars and small vans are allowed on the show grounds from 18:30 hours on Thursday. Please follow the instructions of the RAI Traffic Coordinators. Please note that no exhibits/stand fittings are to be removed before 18:30 hours on Thursday 3 February 2011. Please see the RAI exhibition site plan for the right entrances. The site plan can be found in the online manual.

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For more information about Build up & Breakdown traffic, please contact: CEVA Showfreight Mr Paul Strachan Start Nucleus, Brunel Way Dartford, Kent, DA1 5GA United Kingdom Tel: +44 (0)1322 312058 Mobile: +44 (0)7788 927 636 Fax: +44 (0)1322 312057 paul.strachan@cevalogistics.com 3.6 Catering

Catering can be ordered with the official catering company of the RAI Exhibition Center. RAI Exhibition Centre Exhibitor Services Europaplein 1078 GZ Amsterdam The Netherlands Tel. +31 20 549 1928 Fax. +31 20 549 1964 exhibitorservices@rai.nl Please see the order form in the online manual for the possibilities. 3.7 Cleaning and Waste Disposal Please be aware that no cleaning is arranged for space only stands; please order cleaning in the online manual. Stands with shell scheme include general stand cleaning every day before opening of the exhibition. The organizers will ensure the aisles in the exhibition area are regularly cleaned. Exhibitors are responsible for arranging the disposal of debris and all waste materials during Build up & Breakdown. Exhibitors are responsible for disposing of all their own refuse during all days of the event. The official contractor for stand cleaning is: RAI Exhibition Centre Europaplein 1078 GZ Amsterdam The Netherlands Tel. +31 20 549 1928 Fax. +31 20 549 1964 exhibitorservices@rai.nl Please see the online manual for the order form.

Waste disposal / cleaning during Build up & Breakdown For disposal of refuse during Build up & Breakdown you need to order refuse containers. The official contractor for refuse containers is also the RAI Exhibition Centre department exhibitor service. Please see the online manual for the order form.

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3.8 Conference Room rental

Exhibitors interested in renting additional meeting space can contact Ms Daniëlle Inostroza at Integrated Systems Europe. Integrated Systems Europe Ms Daniëlle Inostroza Barbara Strozzilaan 210 1083 HN, Amsterdam Tel. +31 20 240 2420 Fax. +31 20 240 2425 dinostroza@iseurope.org 3.9 Deliveries via CEVA

Express delivery companies do not deliver your goods directly to your stand. CEVA Showfreight has therefore arranged, with the approval of the RAI exhibition centre, that they will receive these goods for you. CEVA Showfreight will not accept local cost from any courier company. For more information contact CEVA Showfreight: CEVA Showfreight Mr Paul Strachan Start Nucleus, Brunel Way Dartford, Kent, DA1 5GA United Kingdom Tel: +44 (0)1322 312058 Mobile: +44 (0)7788 927 636 Fax: +44 (0)1322 312057 paul.strachan@cevalogistics.com Please see the online manual for the CEVA rates and handling instructions. All exhibitors should study the Build up & Breakdown rules before arranging shipment for ISE 2011. Please see the section Build up & Break down rules in chapter 3.5. Please see the online manual for the applicable order forms. Show management regrets that for security reasons we or RAI Exhibition Centre cannot sign on behalf of any exhibitors or take responsibility for any items of post. Exhibitors wishing to have anything delivered direct to their stand should contact CEVA Showfreight directly for delivery instructions. Please see order forms for more details.

3.10 Electricity: regulations and information

See chapter 4 for the safety regulations RAI Exhibition Centre. The electrical regulations on the online manual should be studied for all safety measures that need to be taken with regard to electricity. Please see the online manual for the electricity manual. A recognized and independent inspection body designated by the RAI Exhibition Centre will carry out an inspection visit. The stand holder or a delegate must, in their own interest, be present during the inspection by the recognized body for purposes of designating all elements of the equipment and to take note personally of any observations.

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As exhibitor be aware to order day and/or night power for your equipment. Day power will be switched after closing time for visitors. If you need electricity for special equipment which needs electricity 24/7, please order night electricity online. The exhibition organizer is bound to notify the exhibitors of when the power supply will be disconnected – all power to the show floor will be disconnected directly after the show closes on Thursday. Longer usage of electricity can be requested at the show management office during the show, or via the online exhibitor manual. Shell scheme stands, regardless of their size, have a 1,000 W connection. The placement of the connection can be found on the floor plan. Please make sure to include this placement in your stand design. The current between the phases is 230/400 V with neural conductor. The current variation can be plus or minus 5%.

The official contractor for electricity and lighting is Gielissen Interiors & Exhibitions Galwin 2 1046 AW Amsterdam The Netherlands Tel. +31 20 58 11 411 Fax. +31 20 58 11 414 ISE@gielissen.nl Please see the online manual for the order form. 3.11 Employment of Labor

Other than an official contractor, the name of any contractor to be employed by an exhibitor within the exhibition hall in connection with stand fittings or space only stand construction, shall need a contractor pass to enter the hall during Build up & Break down. Together with the badges for stand personnel each exhibitor will receive a fixed number of contractor badges. The contractor badges only allow access during Build up & Breakdown. If contractors require more passes, additional passes can be picked up onsite from the organizers office in the entrance areas. No non-approved contractor shall be admitted to the exhibition hall. The exhibitor shall ensure that all its contractors comply with ISE show rules & regulations and the Venue & Safety Regulations hereby stated. Any person who, in the opinion of the organizer, is carrying out work contrary to the requirements of the organizer and of the local or other competent authority and of the landlords of the building, will be required to stop immediately and may be directed to leave the exhibition site. A Safety Coordinator will undertake regular inspections during Build up & Breakdown. 3.12 Fire & Safety Procedures

Fire and safety regulations All exits and exit aisles must be kept clear and unobstructed. No furniture, signs, easels, chairs or displays may protrude into aisles. Fire hose cabinets, fire extinguishers, sprinklers, or any other fire-safety device must not be hidden, obstructed or otherwise disturbed. All materials used in exhibit construction, decoration or as temporary cover must be certified as flame retardant. Inflammable fluids, substances, or materials of any nature may not be used. All materials and installations must comply with the requirements of inspection by the RAI Fire and Safety Department.

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Please see chapter 4.2 for more information about Safety Regulations RAI Exhibition Centre. A safety coordinator will carry inspection visits onsite to verify whether stand structures and exhibition goods comply with the Safety Regulations. 3.13 Safety Procedures

Fire The RAI Exhibition Centre has a comprehensive fire alarm system, portable fire extinguishers and fire hoses. Any exhibitor who requires a special type of extinguisher because of the nature of their exhibits is responsible for making their own arrangements. On discovering a fire you should: 1. Call +31 20 549 1234 (1234 on internal lines) 2. Notify your adjoining stand occupiers of the situation 3. Avoid doing anything likely to create panic Medical 1. Call +31 20 549 1234 (1234 on internal lines or 112 on a mobile phone), giving full details of location, injury etc. 2. Remain with the injured person until the arrival of the medical staff. Security On discovering a suspicious package or other item dial +31 20 549 1234 (1234 on internal lines). Do not touch or move suspicious packages/items. Evacuation Procedures In the event of a general emergency necessitating the need to evacuate the venue, RAI Exhibition Centre and the organizers will implement an evacuation procedure and will instruct exhibitors, delegates and visitors as to the nearest safe exit and where to congregate. Do not stop to collect personal belongings or equipment from your stand. 3.14 Safety Regulations

All exhibitors should study the following documents; Safety Regulations RAI Exhibition Centre. 3.15 Floor coverings For shell scheme stands only, unless otherwise specified, carpet tiles will be laid directly to the hall floor and are included as part of the shell scheme package. Platforms are not included with shell scheme stands. Exhibitors of space only stands are obligated to cover the hall floor within the boundaries of theirs stand. The official contractor for floor coverings is:

Gielissen Interiors & Exhibitions Galwin 2 1046 AW Amsterdam The Netherlands Tel. +31 20 58 11 411

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Fax. +31 20 58 11 414 ISE@gielissen.nl Please see the online manual for the order form. The organization will carpet the aisles. Carpeting of the aisles will commence on Monday the 31st of January at 18:00 hours. Please make sure that the aisles are clear at this time. 3.16 Floral decorations

Please see the online exhibitor manual for the floral decorations you can order.

The official contractor for floral decorations is: Gielissen Interiors & Exhibitions Galwin 2 1046 AW Amsterdam The Netherlands Tel. +31 20 58 11 411 Fax. +31 20 58 11 414 ISE@gielissen.nl Please see the online manual for the order form. 3.17 Freight forwarding

For more information, please see the chapter delivery and handling of goods. The official contractor for freight forwarding is: CEVA Showfreight Mr Paul Strachan Start Nucleus, Brunel Way Dartford, Kent, DA1 5GA United Kingdom Tel: +44 (0)1322 312058 Mobile: +44 (0)7788 927 636 Fax: +44 (0)1322 312057 paul.strachan@cevalogistics.com For exhibitors shipping from the USA, the official contractor is: UniGroup Worldwide UTS Mr John Harrison Tel. +1 732 308 0029 Fax. +1 732 308 0094 John_harrison@unigroupinc.com Please be advised that on site, CEVA is the only official contractor. Please see the online manual for the order form. 3.18 Furniture

The furniture that is included in the enhanced shell scheme is:

1 table F50white, table top 80x80cm, 74cm high 4 chairs L92antracite, normal seating height 1 literature rack nr526 anthracite, suitable for A4 leaflets

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These article codes correspond with the codes in the brochure. It is not possible to make changes in the furniture that is included in the shell scheme. If you want different furniture, you have to order separately, please be aware this is without refund. Please see the online manual for the Furniture Brochure. If you want to order additional furniture, you can make a choice out of the brochure on the online manual. This brochure is only to browse through; all furniture can be ordered online. In the order form the visuals of the furniture are also given. The official contractor for furniture is: Gielissen Interiors & Exhibitions Galwin 2 1046 AW Amsterdam The Netherlands Tel. +31 20 581 1411 Fax. +31 20 581 1414 ISE@gielissen.nl Please see the online manual for the order form. Signage can be ordered with Gielissen Interiors & Exhibitions. There is a wide range of possibilities - from a simple logo print on your fascia to full color double sided banners in various sizes. Orders / requests for signage need to put in before the deadline of December 17, 2010 due to production time. The official contractor for signage is: Gielissen Interiors & Exhibitions Galwin 2 1046 AW Amsterdam The Netherlands Tel. +31 20 581 1411 Fax. +31 20 581 1414 ISE@gielissen.nl Please see the online manual for the order form. 3.19 Height & Weight Restrictions

There is a standard 2,75 meter height restriction for stands at Integrated Systems Europe 2011. The maximum height restriction can be requested with Ms Sjerai Zwienenberg at szwienenberg@iseurope.org. For double decked stands, a permit needs to be requested. Please got to https://portal.rai.nl/document/sop_documents/Construction_and_building_code_information.pdf or contact vergunningen@rai.nl for more information.

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For platforms, higher than 60 cm, please go to https://portal.rai.nl/document/sop_documents/Construction_and_building_code_information.pdf or contact vergunningen@rai.nl for more information. The deadline for requesting a permit is 03 December 2010. Please note that when building without a permit, the authorities have the right to close off the entire stand or even prevent it from being built. The local authorities are very strict and no exceptions will be made. It is the responsibility of each exhibitor to inspect any height restrictions that may occur in the space that has been allocated to him. Please go to Space Only for further information on height restrictions. See the ISE floor plan on www.iseurope.org/FX. Please contact Ms Sjerai Zwienenberg for more information. Integrated Systems Europe Ms Sjerai Zwienenberg Barbara Strozzilaan 210 1083 HN, Amsterdam The Netherlands Tel. +31 20 240 2421 Fax. +31 20 240 2425 szwienenberg@iseurope.org 3.20 Hostesses

Hostesses can be hired for show days. On request hostesses can speak several languages if needed. Please put in your order for any hostesses before the deadline (January 24, 2011)! Orders put in after the deadline are not guaranteed. Besides the hostesses there is also the option to hire translators. 3.21 Insurance

Exhibitors are requested to make their own arrangements for health, travel insurance, custom stand and goods. (Rental of shell scheme stands and rental furniture include insurance with fee) In registering for the exhibition, exhibitors agree that neither IS Europe, nor Gielissen Interiors & Exhibitions, nor the RAI Exhibition Centre, assume any liability whatsoever. Exhibitors are free to select an insurance company. Please see the online manual for information on insurance. 3.22 Integrated Systems Europe 2011 Show Rules & Regulations

In addition to the ISE 2011 rules & regulations, the notes in this online manual, the safety regulations of RAI Exhibition Centre, as well as the terms and conditions of Gielissen apply. In the event of a dispute, the decision of the organizers is final. Please see the online manual for the ISE Show Rules and Regulations 2011. 3.23 Manpower When you require extra manpower during build up or breakdown, you can order this. Please submit your order before the deadline of December 17th, 2010. After the deadline due to

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planning reasons no manpower can be guaranteed. Please do not forget to fill in the tools the laborers need to bring. The official contractor for manpower is: Gielissen Interiors & Exhibitions Galwin 2 1046 AW Amsterdam The Netherlands Tel. +31 20 58 11 411 Fax. +31 20 58 11 414 ISE@gielissen.nl Please see the online manual for the order form. 3.24 Music

Exhibitors wishing to broadcast music whether live or from records, tapes, discs or videos on their stands, should obtain permission from the organizers. Exhibitors are solely responsible for obtaining any license(s) required to play music on their stand. Relevant organization in The Netherlands to obtain the license: Buma Stemra Siriusdreef 22-28 (Postbus 3080) 2130 KB Hoofddorp The Netherlands Tel. +31 23 799 7837 info@bumastemra.nl 3.25 Noise

Exhibitors using music systems, etc., must ensure that they are in possession of the correct licenses and that the volume is kept to a level that does not cause disturbance to others. Exhibitors failing to comply with warnings from show management may incur a fine or have power to their stand terminated. Please give consideration to other exhibitors at all times. 3.26 Paging system

The hall PA system may only be used to pass messages on to exhibitors and contractors during build-up and breakdown. During the exhibition open period it can only be used for police emergencies. If you require contact with your office we strongly advise you to order a telephone or mobile phone for your stand. 3.27 Parking, deliveries and collection of goods

During Build up & Breakdown All vehicles arriving at the RAI Exhibition Centre for the delivery and collection of exhibits or stand fittings must report to the RAI Traffic coordinator at the reception at Parking area P9. All deliveries and collection of goods must be registered with CEVA Showfreight before build up

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starts. CEVA will allow vehicles on to the show grounds based on a planning of registered arrivals. Unannounced deliveries and collections will be given a loading time that fits the existing planning and will be asked to wait on a separate parking area outside the show grounds. During breakdown trailers and lorries will be allowed on to the show grounds from 21.00 hours on Thursday. Again all collection of goods must be registered with CEVA Showfreight before breakdown starts. Cars and small vans are allowed on the show grounds from 18.30 hours on Thursday. Please follow the instructions of the RAI Traffic Coordinators. During show days All parking’s will be open during show days. As an exhibitor you can order parking passes upfront to ensure you will be able to park close to the showground. Please note that the parking passes will only be sent to you if you reside in Europe (except Italy) or the United States. If you reside in another country, the parking passes can be picked up at the Exhibitor Services desk when arriving at the RAI Exhibition Centre. The official contractor for parking passes is the RAI Exhibition Centre. RAI Exhibition Centre Europaplein 1078 GZ Amsterdam The Netherlands Tel. +31 20 549 1928 Fax. +31 20 549 1964 exhibitorservices@rai.nl Please see the online manual for the order form. 3.28 Partition walls

Exhibitors with partition walls need to keep in mind the following; the official building height of partition walls is 2,75m. With written approval of neighboring exhibitors partition walls can be erected higher than the official building height. Make sure that any part of the partition wall that is higher than 2,75m is decorated neatly front and back. When you are building higher than 2.75m, you need written approval from Ms. Sjerai Zwienenberg. Please contact her on szwienenberg@iseurope.org or 0031 20 240 2421.

3.29 Photography For exhibitors interested in information on photography, please contact Mr Dan Goldstein at Integrated Systems Europe. Integrated Systems Europe Mr Dan Goldstein Zuidplein 36 1077 XV Amsterdam The Netherlands Tel. 0044 779 669 2383 dgoldstein@iseurope.org Important: Recordings of any kind are prohibited unless express permission is received from the exhibiting company.

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3.30 Security

Although every reasonable security precaution is taken throughout the build-up, show days and breakdown, show management cannot be held responsible for any loss, damage or accident which may occur to any exhibitors (or their contractors) property or personnel. We strongly recommend that any small or attractive items are kept under constant supervision and removed each evening and that suitable insurance cover is arranged for your stand. Please take special care of laptops, mobile telephones – do not leave these items unattended at any time. You can order stand security to secure your valuable items - during build up, show days and break down. The official contractor for stand security is the RAI. Securitas RAI Exhibition Centre Europaplein 1078 GZ Amsterdam The Netherlands Tel. +31 20 549 1928 Fax. +31 20 549 1964 exhibitorservices@rai.nl Please see the online manual for the order form. 3.31 Shell scheme stands

The ISE organization offers two packages of shell scheme stands for your convenience. A. Shell scheme standard includes:

White system wall elements 100 x 250 cm (wide x high) in aluminum frame Fascia board in aluminum frame, 40 cm high Carpeted floor, Escolita carpet tiles (50 x 50 cm) color to be determined 1 fascia text max. 25 characters 3 spotlights 120 W on 1 rail per 9 sqm 1 wall socket 1,000 W including main connection and consumption General stand cleaning each morning Listing on the show website Free entry in the event guide and exhibitor index listing

The standard shell scheme costs € 70,00 per square meter.

B. Enhanced shell scheme includes: White system wall elements 100 x 250 cm (wide x high) in aluminum frame Fascia board in aluminum frame, 40 cm high Carpeted floor, Escolita carpet tiles (50 x 50 cm) color to be determined 1 fascia text max. 25 characters 3 spotlights 120 W on 1 rail per 9 sqm 1 wall socket 1,000 W including main connection and consumption Furniture; 4 chairs, 1 table and 1 literature rack General stand cleaning each morning Listing on the show website Free entry in the event guide and exhibitor index listing

The enhanced shell scheme costs € 80,00 per square meter.

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See the online manual for an impression of the two shell scheme options. The shell scheme packages are based on 9 sqm. In case you would like to order additional furniture, please use the order forms online of Gielissen. To order shell scheme, please contact Ms Daniëlle Inostroza: dinostroza@iseurope.org. When you have ordered shell scheme, please let Gielissen Interiors & Exhibitions know your choice of carpet color and your preferred fascia text. You can also order extra fascia texts, storage rooms, shelves, colored wall panels, print logo's etc with Gielissen to change the standard shell scheme to a stand with your design and branding. The official contractor for shell scheme is: Gielissen Interiors & Exhibitions Galwin 2 1046 AW Amsterdam The Netherlands Tel. +31 20 581 1411 Fax. +31 20 581 1414 ISE@gielissen.nl Please see the online manual for the order forms. 3.32 Space Only Stands

General information Space only stands comprise of uncarpeted floor space only. Exhibitors contracted to space only sites are responsible for appointing stand contractors to plan and build their stands. Space only exhibitors and contractors must read the ISE 2011 show rules & regulations in addition to safety regulations of the RAI Exhibition Centre. It is advisable to communicate with your neighbors in case of any major changes to you stand. All Space only exhibitors and contractors must work within these regulations. For stand approval, please contact Ms. Sjerai Zwienenberg at szwienenberg@iseurope.org or 0031 20 240 2421. 3.33 Stand plan approval

Submission of a stand plan is obligatory for space only stands that build higher than 2,75 meters. Please send your plan to Ms Sjerai Zwienenberg. Integrated Systems Europe Ms. Sjerai Zwienenberg Barbara Strozzilaan 210 1083 HN, Amsterdam The Netherlands Phone: 0031 20 240 2421 Fax: 0031 20 240 2425 szwienenberg@iseurope.org 3.34 Suspension wires / rigging

For more information on suspension wires and rigging, please contact Expotech rigging. Please be aware that the deadline is 05.01.2011.

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The official contractor for suspension wires is: Expotech rigging Europaplein 1078 GZ Amsterdam The Netherlands Tel. +31 20 549 1359 Fax. +31 20 549 5949 rigging@mansveldexpotech.nl Please see the online manual for the order form. 3.35 Telecommunication and Internet

Telephone Available telephone lines are analogue or ISDN. The official contractor for telecommunication is: RAI Exhibition Centre Europaplein 1078 GZ Amsterdam The Netherlands Tel. +31 20 549 1928 Fax. +31 20 549 1964 exhibitorservices@rai.nl Please see the online manual for the order form. Internet Available internet connections are a standard connection, comparable to ADSL. Regardless of the number of internet connections you ordered, there will only be one UTP cable on your booth. If you order a standard connection, it is not allowed to connect more than 5 PCs through a hub. If you do not have a hub you can order it through RAI Exhibition Centre, who will install the necessary material. The connecting cable to your booth will be approximately 10 meters. Please note that it is not allowed to install or connect any kind of Wifi Accespoint, without authorization of the RAI. Found or 'seen' Accespoints will be removed or disabled without prior notice. Please contact Exhibitor Services to order an own WiFi access point. The official contractor for Internet is: RAI Exhibition Centre Europaplein 1078 GZ Amsterdam The Netherlands Tel. +31 20 549 1928 Fax. +31 20 549 1964 exhibitorservices@rai.nl Please see the online manual. 3.36 Time table Integrated Systems Europe 2011 will take place in the RAI Exhibition Centre, halls 1 – 6 and hall 9 - 12.

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Build up: Saturday 29 January 07:00 – 0:00 hours All exhibitors/contractors Sunday 30 January 07:00 – 0:00 hours All exhibitors/contractors Monday 31 January 07:00 – 18:00 hours Decoration of shell scheme stands (by exhibitors) All stand fittings and exhibits must be completed by 18:00 hours on Monday 31 January, 2011 All materials must be removed from the aisles by this time. Please see chapter 3.5 for more information about Build up & Breakdown rules. Show Opening Hours: Tuesday 1 February 10:00 – 18:00 hours Show Open to Visitors Wednesday 2 February 09:30 – 18:00 hours Show Open to Visitors Thursday 3 February 09:30 – 18:00 hours Show Open to Visitors Breakdown: Thursday 3 February 18:30 – 20:00 hours Removal of exhibits (by exhibitors) Thursday 3 February 20:00 – 0:00 hours Dismantling* Friday 4 February 07:00 – 0:00 hours Dismantling Exhibitors and contractors must clear all exhibits, stand fittings and waste materials from the halls by 0:00 hours on Friday 4 February, 2011. *Please note that dismantling of shell scheme stands will start at 19:00 hours on Thursday 3 February. Decoration materials which are still on the walls after this time will be removed by us at your own risk. Gielissen cannot be held responsible for any damages that may occur as a result of this. 3.37 VAT reclaim

If there are any questions regarding your VAT, please contact our accounts department at accounts@iseurope.org. 3.38 Water and compressed air

Please see the safety regulations of RAI Exhibition Centre for the regulations on the use of water and compressed air on your stand. The official contractor for water and compressed air is RAI Exhibition Centre Europaplein 1078 GZ Amsterdam The Netherlands Tel. +31 20 549 1928 Fax. +31 20 549 1964 exhibitorservices@rai.nl Please see the online manual for the order forms. 3.40 Water regulations All exhibitors wishing to use water should study the following document; Legionnaires’ Disease/Legionella bacteria Regulations RAI Exhibition Centre. Please see the online manual for more information about Legionnaires Disease.

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4 Rules and Regulations

4.1 Integrated Systems Europe 2011 Show Rules & Regulations

In addition to the ISE 2011 Rules & Regulations, the notes in this online manual, the safety regulations of RAI Exhibition Centre, as well as the term and conditions of Gielissen apply. In the event of a dispute, the decision of the organizers is final. Please find the ISE Show Rules and Regulations 2011 in the online manual. 4.2 Safety Regulations All exhibitors should study the following documents; safety regulations RAI Exhibition Centre and safety coordination RAI Exhibition Centre. Please find more information about the safety regulations in the online manual. 4.3 Venue Regulations

The RAI Exhibition Centre reserves the right to refuse access to the exhibition halls to any person it believes likely to interfere with the orderly conduct of any event. All exhibitors must comply strictly with the instructions of their organizing committee and refrain from engaging in any other activity not expressly authorized by the RAI Exhibition Centre and the organizing committee. Legal proceedings will be instituted against any visitor found engaging in any commercial activity, distributing offers to provide services or disseminating any form of advertising or publicity at and during any event, all of which are strictly prohibited. Consequently, goods and services may be offered or supplied within the exhibition halls only where duly authorized by the RAI Exhibition Centre and the organizing committee. The present regulation applies to anyone on the premises of the RAI Exhibition Centre, whether or not professionally engaged in trade or commerce. Any person found to be in breach of this regulation will be liable to a fixed fine of € 6,200.00 without prejudice to any subsequent decision to sue for damages of a higher amount.