The Art of PartnershipsLeveraging relationships to grow your business

28 - 29 July 2010Ulverstone Civic Centre

Qantaslink Cradle Coast Regional Tourism Forum –

Program and Registration FormRegister today for the premier tourism conference in the Cradle Coast region.

Hear inspiring and insightful presentations and network with tourism industry professionals from State and Local Government,

tourism operators, and suppliers and associated industries.

Register to receive• An insight into the latest market and visitor trends internationally

and nationally and how this will impact on your business.

• Advice from leading industry experts on how you can leverage relationships to exceed customer’s expectations in your business.

• An insight into future challenges faced by regional tourism in Tasmania.

• A fantastic networking opportunity and chance to share your ideas and experiences with a wide array of tourism industry

representatives and operators.

Register before 28 June 2010 and go in the draw to win two Qantaslink return tickets

from Devonport to Melbourne.

DELEGATE REGISTRATION FORM

Name(s): Position:

Company/Business:

Postal Address:

Email: Phone: Fax:

SESSION REGISTRATION

FULL REGISTRATION $186.00 Per Person $……….This includes all presentations, welcome cocktail party, official forum dinner, morning tea, lunch and afternoon tea, and courtesy bus to the dinner.Courtesy bus to/from dinner required? Yes/no

FORUM ONLY$90.00 Per Person $...........$60.00 Per Full Time Student $...........This includes all presentations, morning tea, lunch and afternoon tea on Thursday 29th July

DINNER ONLYThis includes dinner and the Cradle Coast Advocate Newspaper Tourism Awards presentation on the evening of Thursday 29th July$90.00 per person No. of people ____ $………..Courtesy bus to/from dinner required? Yes/no

COCKTAIL PARTY ONLY on Wednesday 28th July$30.00 per person No. of people ____ $………..

PAYMENT METHODS

1 I have enclosed a cheque.Please make cheques payable to the Cradle Coast Authority

Credit Card Payment 1Visa 1MasterCard

Cardholders name (please print):Card number:Expiry Date: / Signature:

For further information regarding payment of registration contact Leanne Bonney at the Cradle Coast Authority Phone: 03 6431 6285 Email: lbonney@cradlecoast.com

Post or fax the completed registration form to: Cradle Coast Authority, PO Box 338 Burnie 7320 TASFax: 03 6431 7014. Confirmation will be sent via email or post with a tax invoice.

Registrations close 21 July 2010.

INFORMATIONAccommodation Accommodation packages have been negotiated with a number of operators in Ulverstone, packages for two people commence from $120 per night. Please contact the Ulverstone Visitor Information Centre on 6425 2839 for assistance and bookings.

Courtesy BusA courtesy bus will run from Devonport and Burnie city centres to Ulverstone to transport delegates to and from the dinner. Departing at 6.00pm and returning at 11.30pm. Additional details will be provided upon registration.

TAX INVOICE(ABN 55 279 164 790) Please keep a copy of completed registration for your records. All prices are inclusive of GST.

The Art of PartnershipsLeveraging relationships to grow your business

QantasLink Cradle Coast Regional Tourism Forum

Wednesday 28th July 2010 4.30 pm Registration desk opens - Ulverstone Civic Centre 5.30 pm– 7.30 pm Welcome Cocktail Party Pedro’s Restaurant The Wharf, Ulverstone Proudly supported by the Tourism Industry Council of Tasmania

Welcome to the Central Coast Mayor Central Coast Council – Mike Downie Guest Speaker – Daniel Hanna Chief Executive Officer Tourism Industry Council of Tasmania

Thursday 29th July 2010 8.30 am – 9.30 am Registration & Coffee - Ulverstone Civic Centre 9.30 am – 9.45 am Roger Jaensch Executive Chairman, Cradle Coast Authority Master of Ceremonies Welcome and Forum Opening 9.45 am – 10.45 am Catherine DeVrye Key Note Speaker Managing change whilst pursuing your dream

10.45 am – 11.15 am Felicia Mariani Chief Executive Officer, Tourism Tasmania Getting Connected

11.15 am – 11.30 am Morning Tea

Session: The Art of Market Understanding 11.30 am – 12.00 pm James Luddington Associate Director, Brian Dermott and Associates Understanding your Customers

12.00 pm – 12.30 pm Charles Clapshaw President Asia Pacific, TEQUILA Australia Connecting with your Customers

12.30 pm – 1.30 pm Lunch

Session: The Industry Palette

1.30 pm – 2.00 pm Roger Grant Executive Director, Geelong Otway Tourism Inc Marketing Case Study 2.00 pm – 2.30 pm Jan Ross Director Marketing and Commercial Operations, Tourism Tasmania Connecting with the Industry

2.30 pm – 3.00 pm Cecile Diebold Marketing Development Manager Domestic - Qantas Holidays A Wholesalers Perspective

3.00 pm – 3.20 pm Cameron Brett Managing Director, TasVacations Connections at Home

3.20 pm – 3.40 pm Afternoon Tea

Session: The Connected Landscape

3.40 pm – 4.00 pm Don Monk Tourism Marketing Coordinator, Cradle Coast Authority The Future of Cooperative Marketing 4.00 pm – 4.20 pm Panel & Questions Chaired by Roger Jaensch 4.20 pm – 4.45 pm Hon. Martin Ferguson AM MP Federal Minister for Tourism

4.45 pm – 5.00 pm Wrap up Chaired by Roger Jaensch

Tourism Forum and Awards Dinner

6.30 pm Pre dinner drinks

7.00 pm – 11.00 pm Forum Dinner Ulverstone Golf Club Including presentation of The Advocate Cradle Coast Regional Tourism Awards winners

Roger Grant – Executive Director, Geelong Otway Tourism Inc.

A former winner of the Victorian Tourism Awards for Outstanding Contribution by an Individual, Roger has an impressive history with the Victorian tourism industry most notably in his current role and as Chairman of Great Ocean Road Marketing.

Catherine DeVrye – best-selling author, Australian Executive Woman of the Year and 2010 Australian Keynote Speaker of the Year.

Catherine worked for a decade with IBM. Following two years in Japan as Asia Pacific Headquarters Personnel Manager, she returned to Australia with a heightened awareness and commitment to quality customer service. Best-selling author, columnist and frequent broadcaster, she has shared the platform with the Prime Ministers of 3 countries and President of the Business Council of Australia.

James Luddington – Associate Director, Brian Dermott and Associates. James has been working for BDA Marketing Planning since 2003. He holds a Bachelor of Commerce with Honours from The University of Melbourne, specialising in Marketing and Management. James’ core responsibility is to manage staff and client programs to ensure outstanding and timely project results. James has a management role in the ongoing strategic partnerships with government and tourism industry operators in Tasmania.

Organisers have the right to adjust the program or substitute speakers should any listed speaker become unavailable.

Expert Speakers Include: