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Faster and Cheaper and Information Governance. Seriously.

Ina Mutschelknaus

July, 2011

#SAPITCHI@InaSAP

Information Governance is a management oversight process that ensures successful execution of your data initiatives. It includes the management of people, information assets & processes, including policies,

standards, & objectives. Finally, information governance requires ongoing standards, & objectives. Finally, information governance requires ongoing oversight to manage data risks.

Majority of customers plan to implement Information

Governance

Million-dollar budgets will grow by 27%

From BEyeNetworks/IBM Study

Data management, is defined as The tactical execution of information governance decisions.

Key business priorities that drive information governance

Regula

tory

© 2011 SAP AG. All rights reserved. 3

Information Governance

IT

Simplification &

Cost Reduction

Information Governance

SAP Information Governance SolutionsMaximize the value of your enterprise information

Empower the Business

Govern In Process

Trust Your Information


Easier information

stewardship�

Governance

analytics�

Business and IT

collaboration

Embedded in the

business process�

Governance

workflow �

Information lifecycle

management

Optimized data

quality�

Continuous

monitoring�

Unlock insights from

unstructured data

What aspects of information can be governed? Not all aspects have to be governed for all data : decide based on the business results that need to be achieved

� Information ownership and accountability

� Information access (who, when, where, what)

� Data quality levels

� Data handling (creation, updating, deleting)

� Information storing (archiving, security)


� Data definitions

� Allowable values

� Information architecture

� Reporting (who, when, what)

WHY are you here?

“Much of this loss is due to lost

8.2 20 100


“Much of this loss is due to lost

productivity among workers who,

realizing their data is incorrect, are forced

to compensate for the inaccuracies or

create workarounds when using both

operational and analytic applications.”--Ted Friedman, Gartner analyst

Information Governance modelsmodels

Gartner


TDWI’s Maturity Model


IBM


Informatica


DataFlux (a division of SAS)


BackOffice


What do you notice?

Existing models

� Cons• Cost

• Scale

• Immediate effectiveness

� How to get faster, cheaper information governance?


� How to get faster, cheaper information governance?

Common pitfalls

� Lack of executive support

� Failure to get the right people onboard

� Failure to establish mission and purview

� Failure to capture metrics


� Failure to capture metrics

Guerilla Information Governance

Unconventional information governance for maximumresults using minimal resources

Faster

Claim success immediately

Small project

� Tangible pain

� Easy, hard ROI


Use scenario phasing

Manage master data

Retention and archiving

Link master data to rich information

5 7

8


BI and predictive analytics

DQ initiative

Data migration

Process monitoring and optimization

4

3

9

Bubble size = relative customer complexity re: governance

Information discovery

Point-of-entry firewall

1

6

2

Resources

� Survey for existing resources

Global food manufacturer uncovered that

98 people were maintaining master

information…it centralized master data


information…it centralized master data

maintenance functions down to 19 FTEs.

� Business or IT

� 1 or 2 from business dealing with an acute information problem

� Detail-oriented

Take a look: profiling

Cheaper

Stay small with re-use

Technology

Team

Project


Publicize. Evangelize. Prove the value.

� Offensive metrics

� Business value in multiple perspectives

� Visual and compelling

� Defensive metrics


� Defensive metrics

� SLAs and reverse SLAs

� “90% of the problems are because of master data”

Metric examples


Growth plan


Find executive support.

Establish a growth plan.

Establish a mission.

Visualize


Action

� Present?

� Fix it?

� Informal/formal


Operationalize


Complete process: How to get started

1. Define what information governance means at your company.

2. Design the process. (It’s not enough to declare information governance and then leave).

3. Choose a key initiative as a test case.

Find people already doing some of this work.


4. Find people already doing some of this work.

5. Define a set of simple success metrics that you can track throughout the project

6. Align stakeholders to the initial project.

7. (do the work…policies, business rules, access rights, workflows, data quality,

etc.)

8. Document what’s different.

9. Leverage your success.

Growth plan: Supporting technologies

On-boardingOff-boarding

Spend

Active use

Information Steward

Information StewardData Services

Master Data Management


Off-boarding

Spend

Time

ArchivingInformation

Lifecycle Mng.

Governance

Information StewardData Quality Management

Data ServicesData Migration Services

Event InsightInformation Lifecycle Mng

Extended ECM

Master Data ManagementMaster Data Governance

Business Process ManagementBusiness Rules Management

RapidMartsData Federator

Document AccessExtended ECM

Feedback


Ina Mutschelknaus

Director, Solution Management, EIM

[email protected]

Twitter: @InaSAP Blog: http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/u/251921993

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SAP technology enablers

Information

Model

Organization

- Business Process - Data Elements - Systems- Business Process - Data Elements - Systems

Policy

Definition

InformationSteward

Data Quality Management

Master DataGovernance

EnterpriseContent

Management

InformationLifecycle

Management

Orchestrate with

BPM, Bus. Wflw

Business Suite

BRM, BRF+

BW

On-boarding Active Use Off-boarding


Policy

Implementation

Compliance

Monitoring

Management

Data Integrator

Text Analysis Data Federator

RapidMarts

Data Federator

Governance

Master DataManagement

Document Access

Archiving

BI Platforms

BRM, BRF+

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Education

information

growth plan

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data

sap

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aspects