http://doi.di.dk/sitecollectiondocu ments/tim%20marsh.pptx
TRANSCRIPT
http://doi.di.dk/SiteCollectionDocuments/Tim%20Marsh.pptx
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The Person & Behaviour in Safety Culture for Task
Force Zero
March 2011
Dr Tim Marsh, C.Psychol. CFIOSH; SFIIRSM
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Safety Culture …
Safety Culture
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Safety Culture …
Safety Culture
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Safety Culture …
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Context
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One in 100,000 ? …
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Three items from a measure in a pallet factory
Item 3:
Employees should not take short cuts between work benches
Item 5:
Air powered tools should be placed in holsters
Item 8:
Employees are not bombing objects
Items can combine
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A Tragic Example…
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A Tragic Example…
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Please stand and waggle your feet
clockwise …
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Please waggle your feet clockwise … and draw a six with your
finger
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The phenomenal power of the human mind
I cdnuolt blveiee taht I cluod aulaclty uesdnatnrd waht I was rdanieg.The phaonmneal pweor of the hmuan mnid! Aoccdrnig to a rscheearch at Cmabrigde Uinervtisy, it deosn't mttaer inwaht oredr the ltteers in a wrod are, the olny iprmoatnt tihng is taht the frist and lsat ltteer be in the rghit pclae. The rset can be a taotl mses and you can sitll raed it wouthit a porbelm. Tihs is bcuseae the huamn mnid deos not raed ervey lteter by istlef, but the wrod as a wlohe. Amzanig huh? And you awlyas thought slpeling was ipmorantt?!
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Please all stand …
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Safety Culture …
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Individual or Optimising/ Situational?
Pro-actively ask “…
anything slow, uncomfortable
or inconvenient about doing
the job safely? …”
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A Subtle Nudge …
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Buts, Eyes … and Praise and 1 in 10
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Human Failure: (Just Culture)
Unsafe Act
Violation Error
SlipRuleKnowledgeIndividualSituationalOptimising
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Safety Culture …
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Individual or Optimising/ Situational?
Pro-actively ask “…
anything slow, uncomfortable
or inconvenient about doing
the job safely? …”
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Enhancing Safe Behaviours Model
YES NO NO NO
YESYES
YES
YES
YES YES
Excellent Planning & Risk Management
‘Through effective, structured planning, I managed risks
proactively through appropriate controls’
Effective Sharing of Lessons Learnt
‘I ensured that the learning points from my experience were shared with others’
Exemplary Behaviour‘I was involved in doing
something exemplary that contributed to HSSE
success’
E
VE
NT
Expected Behaviour‘I performed as expected
following all the rules, guidance and good practice’
Intervention‘I intervened to prevent an unsafe act or reported a
hazardous condition’
Creating a safer work environment
‘I contributed to creating the right culture in my team to
improve our safety performance locally’
Slips & Lapses ‘I didn’t realise what had
happened’
Mistakes‘I didn’t expect that to
happen’Unintended Outcome
‘I was not aware of the rule; the rule was not clear or well
understood’
Situational‘I cannot complete the task if
I follow the rules, but I did the task anyway’
Organisational Gain‘It was better for the
organisation to do it that way’Personal Gain
‘It was better or easier for me to do it that way’HUMAN ERROR
VIOLATION
Routine – One off Event or Repeat; Individual Behaviour or Common Behaviour
Routine – One off event or Repeat – Individual or Common
NO
NO
Reckless/Intentional‘I neither thought nor cared about the consequences’
NO
Behaviour That Meets or Exceeds Expectation
Behaviour That Falls Below Expectation
Was the action, event, behaviour as planned or
intended?
Was the action, event, behaviour believed to be in conformance with existing
rules or procedures?
Did the individual believe that they were acting in the
appropriate manner?
The action, event or behaviour could not be done in accordance to established procedures, but it was done
anyway
The individual believed the action, event or behaviour
was for the good of the company
The individual believed that the action, event, behaviour
was for their personal gain or benefit
The individual meant to do it that way with little or no
regard for the consequences
ENCOURAGEMENT RECOGNITION REWARD
COACHING/TRAINING DISCIPLINARY PROCEDURES
Increasing HSE Cultural Maturity
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Who, What & Why
X How ValueOutcome
X
- Heinrich- Break the Chain- Just Culture
- Model Safe Behaviour- Challenge- Behavioural Analysis- Communication- Delegation- Facilitate BBS
- Ice Breaking- Assertion- Presentation Skills
- ABC Analysis- Five Whys- Coaching- Clever Psychology- Praise
- Person?
-Taught byOrganisation
Vroom
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Thank You from
Ryder Marsh (Safety) Ltd