INNOVATIVE SOLUTIONS THAT FOCUS ON IMPROVING THE RESULTS OF YOUR BUSINESS

HSO is a global specialist in the implementation of the full portfolio of Microsoft Business Productivity Solutions, including Dynamics 365, Office 365 and Microsoft Business Intelligence (BI) solutions.

HSO Customer Service is a discrete operation, dedicated to ensuring that your investment continues delivering value for the lifetime of the solution, and will be there by your side, every step of the journey. It offers a broad spectrum of services that can be tailored to meet the individual needs of each customer.

GLOBAL, 24-HOUR MICROSOFT DYNAMICS SUPPORT SERVICES

HSO has reinforced its commitment to providing high quality, relevant and proactive support to its customers, with the introduction of a 24/7 Global Support capability. Its market leading Microsoft Dynamics Support organisation, offers market-leading service to every Customer.

Those who need extended support, can also access a central 24-hour support centre - a single point of support co‐ordination and response, at any time of the day or night.

• Dedicated Support Resource - HSO has a dedicated, Microsoft certified support team who will know your business, support history and your staff inside out

• Technical Support - on demand when you need it

• Application Support - includes your Microsoft Dynamic AX solution and related technologies

HSO MANAGED SERVICES

HSO offers an unrivalled portfolio of extended managed services that can be tailored to meet the needs of your organisation and are designed to maximise the up-time, performance and productivity of your Microsoft Dynamics environment.

These include:

Guaranteed response times - based on customised Service Level Agreements (SLAs)

Online monitoring and analysis of your applications and underlying technology

Preventative maintenance - HSO Customer Service staff ensure the preventative maintenance tasks and processes are performed on a consistent schedule

HSO.COM

HSO Customer Service:

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THE Microsoft Dynamics Specialists

"Let HSO provide you with the quality support you need, so that you can focus on your business."

"Much more than simply a support helpdesk."

Datasheet HSO Customer Service: THE Microsoft Dynamics Specialists

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System assessments and optimisation recommendations

Access to the HSO online support management portal for submitting and tracking requests

Quarterly reports of support issues and cost analysis

Minor upgrades and development projects

PROJECT SERVICES

HSO Project Services provides a dedicated team of Microsoft Certified Consultants and where applicable, industry specialists for every Microsoft Dynamics project. The team follows both Microsoft and HSO’s best practices for conducting all engagements, which include:

• Microsoft Dynamics upgrades• Platform migrations• Development/integration projects

Based on over 25 years’ experience of improving business processes and associated IT platforms, HSO has developed a pragmatic implementation approach - HSO Excellerate - a methodology that focuses on delivering predictable results that can be carried out at an agreed price.

What you want to get out of and achieve with your new system is at the forefront of each step in the implementation process. We formulate a work plan so the resulting solution is designed to meet your business goals.

PROJECT RECOVERY

Complex business solution implementations require more than just technology and capability – they need mutual trust and excellent partnership. As a customer, you must have total confidence that your chosen partner understands your business priorities and can translate these into a successful process and system implementation.

Occasionally, organisations simply choose a partner that does not deliver on this and they are left with a failed or incomplete solution - recognising this situation is the first step to putting it right.

HSO has extensive experience with Microsoft Dynamics in a range of diverse industries and implementation requirements and is officially recognised by Microsoft as a highly capable, reliable and trustworthy partner.

Many of our customers were initially implemented by other partners. Whether they were unhappy with their support, had lost confidence in them or simply the relationship had broken down, our reputation and extensive capability has enabled us to address current issues and help them gain a sound footing for the future.

"Confidence that your implementation will deliver on its promises."

"Because sometimes things just don’t work out first time."

"HSO has an enviable track record of recovering struggling Microsoft Dynamics projects, delivering successful implementations and real business value."

Finance Director, Crew Clothing Company

“Working with HSO has been an

exciting journey. The business

has made significant gains in

the short time we have worked

with them.”

E: info-uk@hso.comT: +44 (0) 20 3128 7767

1st Floor, Enterprise PointAltrincham Road, Sharston, M22 9AF FOLLOW USHSO.COM

ABOUT HSO

HSO is a Microsoft Gold Partner with over 25 years of experience in implementing Dynamics ERP and CRM solutions. We’ve been named a member of the Inner Circle for Microsoft Dynamics partners for over 11 consecutive years.

As a Microsoft Solutions Integrator, we specialise in implementing, integrating, optimising and maintaining these solutions, as well as delivering wider business solutions through exploitation of other Microsoft technologies including Office 365, SharePoint, Power BI, Azure and more.

Visit HSO.com to discover more about the ‘Digital Transformation’ opportunities that HSO and Microsoft can offer to your business.