hsa 171 car. 1436/5/19 types of decisions techniques for improving group dm factors influencing...
TRANSCRIPT
HSA 171CAR
1436/5/19
TYPES OF DECISIONS
TECHNIQUES FOR IMPROVING GROUP DM
FACTORS INFLUENCING GROUP DM
Constrains on Decision Making
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Programmed DM & Non-Programmed decisions.
Individual & Group decisions.
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One way of distinguishing among decisions
is in terms of whether they are fairly routine
and well-structured, or novel and poorly
structured
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PROGRAMMED DECISIONS :
Well-structured decisions, can be understood,
measured and are actually programmed
NON-PROGRAMMED DECISIONS :
Poorly structured decisions, unique, non- routine
and more ambiguous and frequently more
difficult to make since it involves major
planning issues
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Operational Decisions Programmed Decisions
IndividualsIndividuals
Strategic Decisions Non-Programmed Decisions
GroupGroup
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Advantage◦ Provides more complete information
◦ Generates more alternatives
◦ Increases acceptance of a solution
◦ Increases legality
Disadvantage◦ Time consuming
◦ Some members might influence with other members
◦ unclear/confusing responsibility for the final outcome
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Brainstorming (BS)◦ An idea-generating process that encourages
alternatives From 6-12 persons sit around a table. The group leader states the problem clearly. The alternatives start to be generated in a
given time.
◦ No criticism is allowed and all alternatives are recorded for later analysis.
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Nominal Group Techniques (NGT)◦ The group members are physically present but
operate independently. Members write down their ideas before meeting
starts. The Meeting starts and each one presents his idea
(one by one). No discussion takes place until all ideas have been recorded. (better to use flip chart)
The group starts to discuss & evaluate the ideas Each member independently assigns a rank to the
ideas. The decision is to choose which has the highest ranking.
◦ The main advantage is that it doesn’t restrict independent thinking.
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Delphi Techniques (DT)◦ The members never meet face to face.◦ The same steps of “nominal Group Technique”
but the members register their ideas of solution through “questionnaire.”
◦ The advantages: Less time consuming in group meeting &
discussion Prevent members from influencing of others.
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Electronic Meetings (EM)
◦ Most recent approach.
◦ The members interact through computers.
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1.Size of the group ◦ The size of the task determine the group size.
2.Communication Type of group that determine decision
makingCentralized group: Centralized group: Group members communicate only via a central
member This is called “The Wheel”
Decentralized groupDecentralized group: Group members communicate directly with every
other members
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There are two types: “The Chain”- information pass from one
individual to the next before it reaches the last person.
“The Circle”- information is circular
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3. Human elements
◦ Leadership within the group
◦ Group members values, attitudes, behavior,
…..etc
◦ Group members skills, experiences,
qualifications, ….etc
◦ Level of the inter-group conflict.
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1. Internal constraints◦ Availability of finance (budget)◦ Existing company policy◦ People’s behavior
2. External constraints
◦ Governmental legislation ◦ Competitors behavior ◦ Lack of technology◦ Economic environment (demands)
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