Job title: Technical Coordinator III

Job Category: Non-Exempt

PCLS: 40146

Salary Grade: D

Summary

Incumbents in the Technical Coordinator series provide audiovisual guidance, advisement, and technical and logistical support for events, meetings, classes, and seminars held in the assigned department or building.

Distinguishing Characteristics

The Technical Coordinator III is distinguished from the Technical Coordinator II in that incumbents in the III level have the knowledge and experience to perform more complex and technical duties in support of a larger department, college, or program.

Reporting and Supervisory Responsibilities

The Technical Coordinator III typically reports to a Program Coordinator, Assistant Director, or Director. This classification may train and guide hourly and/or student employees.

Typical Functions

1. Coordinates production of sound, lighting, TV, data, telephone, special electrical needs, and other Audio/Visual needs.

2. Maintains, repairs, replaces, upgrades and/or troubleshoots Audio/Visual, sound and lighting systems.

3. Maintains inventory of all hardware; keeps maintenance records.

4. Coordinates event support, which includes, but is not limited to venue room setups, ensuring safety of patrons, enforcing policies and procedures, and communicating with the public.

5. Schedules equipment and personnel according to the needs of the event.

6. Operates technical equipment throughout class and/or event.

7. Creates and maintains records and creates reports as requested.

8. May perform office duties including checking the mailbox, maintaining files, producing and preparing daily logs, and other duties as assigned.

9. Designs technology enhanced classrooms and evaluates the effectiveness of the classroom technology and learning environment.

10. Ensures that equipment adheres to codes, specifications, and University standards.

11. Maintains wiring diagram records for all equipment.

12. Performs miscellaneous job-related duties as assigned.

Knowledge, Skills, and Abilities

1. Knowledge of audio and video application for events, including sound, lighting, projection, and staging.

2. Knowledge of mobile technologies.

3. Knowledge of video conferencing and classroom design and technology use.

4. Ability to work flexible hours as needed.

5. Ability to train and guide hourly and/or student employees.

6. Skilled with computers and programs, including Word and Excel.

7. Ability to maintain accurate records.

8. Ability to create reports.

9. Ability to maintain confidentiality.

10. Ability to learn new systems.

11. Ability to train both technical staff and non-technical users.

Minimum Qualifications

Associate degree plus four years of experience; or a bachelor’s degree plus two years of experience; or an equivalent combination of education plus experience is required.

Work Environment and Physical Requirements

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. Employees are frequently required to sit, stand, walk, bend, stoop, use hands and fingers, and reach with hands and arms. Employees must be able to lift and move up to 30 pounds and retrieve and transport audiovisual equipment.

Fundamental Abilities

Within the scope and complexity of each position’s responsibilities, each incumbent is expected to possess and demonstrate the following abilities:

1. Communicating: Communicates effectively both verbally and in writing.

2. Problem solving: Analyzes information and evaluates results to select the best solution and solve problems.

3. Monitoring: Measures performance of self; makes improvements and takes appropriate corrective action.

4. Critical Thinking: Comes to well-reasoned conclusions, solutions, and approaches to problems.

5. Team Building: Works to create a team-based environment. Consistently demonstrates cooperative behavior with colleagues, supervisors, and customers.

6. Active Listening: Gives full attention when others are speaking; listens to understand, asks questions as appropriate, and does not interrupt.

7. Service Orientation: Actively seeks opportunities to help others.

8. Conflict Resolution: Acts professionally when encountering customers who, at times, may be frustrated.

Core Characteristics

As representatives of Utah State University and primary contributors to its mission, all employees are expected to demonstrate the following characteristics:

Technical Coordinator III

Date Revised: 05/09/2018

JOB DESCRIPTION

1.

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2. Take initiative.

3. Maintain confidentiality.

4. Be accountable.

5. Behave ethically.

6. Be honest and trustworthy.

7. Demonstrate a strong work ethic.

8. Be inquisitive.

9. Be detail oriented.

10. Be self-motivated.

11. Efficiently manage multiple tasks.

12. Be a team player.

13. Be committed to improving USU.

Disclaimer

This position description indicates the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to the position.