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How can Human Resources contribute in new Financial
Challenges
By: Malay Chaturvedi
Head HR-Idea Cellular Ltd.
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What Problems the Telecom Sector is facing:• Telecom – A Volatile & Dynamic Industry
• New License Cancellation
• Spectrum Allocation at 10 Times Cost.
• Shrinking Margins.
• Telecom Infrastructure – Prohibitive Cost
• Adoption of 3G & Data usage.
• BOTTOMLINE under Intense Pressure.
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Issues in Front of HR……….. Proactive Contribution in
SMART AOP Increase Revenue Higher Manpower Productivity with sustainability Optimising /Reduction in Cost
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Traditional HRHR has a history– and let’s be honest – of Not being strategic More people skills than business skills. No industry standardization Lack of quality control Behaviorally based processes Poor understanding of the business No clear ROI on HR initiatives Poor alignment with the business
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But, in business, more credibility is given to hard skills•Measurements, •numbers, •Profit, etc.
High Credibility of HR
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The HR Thrust….
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“What you measure is what you get’’Kaplan & Norton 1992
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Measurement How is HR contributing in business ????
Make product? Or make products better? Or make product less expensively? Or make product faster? Or sell more product? Or open a second product store?
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Measurement Vs Impact For HR, the measurements can be
challenging to define. But not impossible. If you can’t find the impact, you have
to question the relevance of the measurement or process.
Is it time and/or money wasted?
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HR & Admin. Cost constitutes X% of the Total Cost in Business and managing this cost
impacts Bottom-line of business.
It Impacts Business EBIT
Just to Share…..
EBIT – Earnings before Interest & Tax
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How do we manage it ????
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Manpower Budgeting Cost Elements
An eye for detail in budgets & spends……
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Monthly MIS Tracking - HR
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HR PYRAMIDHR
PIE
CE- Org design- Business Partnering-Talent Management-Capability Building
-Process Reengineering-Measurement Metrics and Indices -Cost Arbitrage-Employee satisfaction/engagement
-Repetitive but fundamental-Hygiene-Voluminous`
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Thank You