Human Resource Management

Case Study

TCS in Reorganization Mode

Prepared By:-

Gaurav (191139)

Mohit Keswani (191149)

Raman Oberoi (191161)

Varun Bhatia (191181)

Q1. Empowerment is certainly not the only HR intervention strategy that Mr. Mahalingam can think

of. Some other strategies that can be adopted in this process of change (reorganization) are:

1. Transformation of managers – The skills of the managers have to be increased and made

more effective so that they can effectively convey the changes to the employees. This will

help the managers in having meaningful career conversations with the employees and

knowing their technical inclination and skill set.

2. Dissemination of information to the employees regarding the change – The employees

should be made well aware of the changes occurring as this will help them in making their

career plans which gives certainty to their future. This ultimately helps the employees to be

proactive, increase their confidence and productivity.

3. Availability of skill set data to the HR managers – This will include the resumes of the

employees containing their skill set which will help the HR managers to find people with

required technical and domain knowledge so that they can be put in the projects which match

their expertise.

4. Employee satisfaction – This can be taken care of by providing certain added advantages to

the employees like flexible working hours, rewards and recognition, work from home,

recreational facilities, food marts inside the company campus etc. All this things provide

sense of belongingness to the employee and helps in their retention.

Q2. Besides hiring MBA’s some other strategies that Mr. Mahalingam should take to convert TCS

into a marketing driven firm are:

1. Focus on core competencies – TCS should focus on their core competency which will enable

them to be different from their competitors. The core competency is not easily copied by the

competitors thus giving the firm an advantage.

2. Value delivery to customers – TCS should develop a product offering which is of value to

the customer. One way can be to make this offering cost effective.

3. Innovation – TCS should invest in research and development which would help them in

making some new and innovative products according to the customer’s needs and wants

which are ever changing.

4. Strategic Alliances – TCS should go for certain alliances with some big players of the IT

market like Oracle, Microsoft etc. to produce new offerings. This will lend more credibility to

their new products in the market.