NESTLE India Ltd.NESTLE India Ltd.

INTRODUCTIONINTRODUCTION

• World’s leading nutrition, health and World’s leading nutrition, health and wellness company. wellness company.

• Founded in 1866 in Vevey, Switzerland.Founded in 1866 in Vevey, Switzerland.• It has around 280,000 employees all over It has around 280,000 employees all over

the world.the world.• It owns 450 factories in 84 countries.It owns 450 factories in 84 countries.• product categories include Soluble Coffee, product categories include Soluble Coffee,

Infant Nutrition, Bottled Water, Infant Nutrition, Bottled Water, Condensed and Evaporated milk, Ice Condensed and Evaporated milk, Ice Cream, Chocolate and Malt drinks. Cream, Chocolate and Malt drinks.

VISIONVISION “ “Nestlé’s aim is to meet the various needs Nestlé’s aim is to meet the various needs

of the consumer everyday by marketing of the consumer everyday by marketing and selling foods of a consistently high and selling foods of a consistently high quality.”quality.”

MISSION MISSION ““We strive to bring consumers foods that We strive to bring consumers foods that

are safe, of high quality and provide are safe, of high quality and provide optimal nutrient to meet physiological optimal nutrient to meet physiological

needs. Nestle helps provide selections for needs. Nestle helps provide selections for all individual taste and lifestyle all individual taste and lifestyle

preferences.”preferences.”

HR at NESTLEHR at NESTLE

NESTLE’S SPIRITNESTLE’S SPIRIT

“ “Making Big Investments in People”

Believes in building Leaders of

Tomorrow

CORE VALUESCORE VALUES

• A prerequisite for dealing with people is respect A prerequisite for dealing with people is respect and trust.and trust.

• Transparency and honesty in dealing with Transparency and honesty in dealing with people are necessary for efficient people are necessary for efficient communication. This is complemented by open communication. This is complemented by open dialogue with the purpose of sharing dialogue with the purpose of sharing competencies and boosting creativity.competencies and boosting creativity.

• To communicate is not only to inform; it is also To communicate is not only to inform; it is also to listen and to engage in dialogue.to listen and to engage in dialogue.

• The willingness to cooperate, to help others and The willingness to cooperate, to help others and to learn is a required basis for advancement to learn is a required basis for advancement and promotion within the company.and promotion within the company.

Human Resource PoliciesHuman Resource Policies

• Designed in alignment to the Business Designed in alignment to the Business Objectives.Objectives.

• Incorporates practices like Job Incorporates practices like Job Enlargement as well as Job Enrichment.Enlargement as well as Job Enrichment.

• It follows mainly three different policies:-It follows mainly three different policies:- Nestle management & leadership Nestle management & leadership

principles principles Nestle human resources policy Nestle human resources policy Nestle people development review Nestle people development review

Nestlé’s CultureNestlé’s Culture

• Commitment to a strong work ethic, Commitment to a strong work ethic, integrity, honesty and quality.integrity, honesty and quality.

• Personal relations based on trust and Personal relations based on trust and mutual respect.. mutual respect..

• A personalized and direct way of dealing A personalized and direct way of dealing with each other. Openness and curiosity with each other. Openness and curiosity for dynamic and future trends in for dynamic and future trends in technology, changes in consumer habits, technology, changes in consumer habits, new business ideas and opportunities, new business ideas and opportunities, while maintaining respect for basic while maintaining respect for basic human values, attitudes and behavior.human values, attitudes and behavior.

HR PracticesHR Practices

• Recruitment Recruitment • TrainingTraining• Performance ManagementPerformance Management• Rewards and IncentivesRewards and Incentives• Employee RelationsEmployee Relations• Change ManagementChange Management

TRAININGTRAINING

• Literacy training-Literacy training- to upgrades to upgrades essential literacy skills, especially essential literacy skills, especially for workers who operate new for workers who operate new equipment equipment

• Local Training Program's-Local Training Program's- on on issues ranging from technical, issues ranging from technical, leadership, and communication and leadership, and communication and business economics. business economics.

PERFORMANCE PERFORMANCE MANAGEMENTMANAGEMENT

• Transparent performance appraisal systemTransparent performance appraisal system• It has the following characteristics:-It has the following characteristics:- Formal assessment by Line Managers and HR Formal assessment by Line Managers and HR

once in a year with feedback.once in a year with feedback. Subordinate can question an unfair evaluation.Subordinate can question an unfair evaluation. Specific Key Performance Indicators have been Specific Key Performance Indicators have been

enlisted by the HR department.enlisted by the HR department. Key performance indicator:-Achievement Key performance indicator:-Achievement

following the Nestle management and following the Nestle management and leadership principles.leadership principles.

Remuneration structure and promotion criteria Remuneration structure and promotion criteria take into account individual performance. take into account individual performance.

RECRUITMENT RECRUITMENT • People with realism, hard work, honesty and People with realism, hard work, honesty and

trustworthiness are looked for.trustworthiness are looked for.• Match between candidate’s values & company’s Match between candidate’s values & company’s

culture are recruited.culture are recruited.• Recruitment for management levels take place in the Recruitment for management levels take place in the

head office by top management and all others at the head office by top management and all others at the branch level. The existing employees are promoted to branch level. The existing employees are promoted to higher posts as per the requirements. There are no higher posts as per the requirements. There are no lateral recruitments. Another source of recruitment is lateral recruitments. Another source of recruitment is campus placements and human resource campus placements and human resource consultancies to look for the enthusiastic, motivated consultancies to look for the enthusiastic, motivated and fresh pool of talent.and fresh pool of talent.

• Decision to hire a candidate is finally taken by HR Decision to hire a candidate is finally taken by HR professionals only and no preference is given to professionals only and no preference is given to external consultant. This is done to finally have the external consultant. This is done to finally have the discretion power in the hands of Company.discretion power in the hands of Company.

EMPLOYEE RELATIONS EMPLOYEE RELATIONS

• Employee turnover is less than 5%., which is Employee turnover is less than 5%., which is considered to be very low for a multinational considered to be very low for a multinational corporation.corporation.

• Nestle has an open culture & upward Nestle has an open culture & upward communication especially in case of grievance communication especially in case of grievance redressal is encouraged.redressal is encouraged.

• Work/Life balance is given importance, as Work/Life balance is given importance, as illustrated in the Nestle Human Resource Policy illustrated in the Nestle Human Resource Policy document.document.

• ‘‘Nestle Family’ annual events are organized by Nestle Family’ annual events are organized by their HR department whereby employees along their HR department whereby employees along with their families are invited.with their families are invited.

• Emphasis is laid on safety of employees Emphasis is laid on safety of employees

REWARDS & REWARDS & INCENTIVESINCENTIVES

• Passion to Win Awards Passion to Win Awards • Long-service Awards Long-service Awards • Nestle Idea Award Nestle Idea Award

• Talent ManagementTalent Management :- :-

To develop the framework and To develop the framework and processes which will enable the processes which will enable the company to identify and develop the company to identify and develop the potential of employees at Nestle.  potential of employees at Nestle. 

• Learning and development:-Learning and development:-

Continuous Improvement, Continuous Improvement, Creativity and Innovation. Creativity and Innovation.

Changing Role of HR Changing Role of HR • motivate and to develop people.motivate and to develop people.• develop open-mindedness as well as a develop open-mindedness as well as a

high level of interest in other cultures and high level of interest in other cultures and life-styles. life-styles.

• create a climate of innovation create a climate of innovation • HR professionals should be able to HR professionals should be able to

inculcate the willingness to accept change inculcate the willingness to accept change and the ability to manage it.and the ability to manage it.

• International experience and International experience and understanding of other cultures will understanding of other cultures will prepare the employees to face the prepare the employees to face the challenges in global markets.challenges in global markets.

Nestle practices following HR practices:

•Communication Strategy:•Effective Training and Development:•Entrepreneurship strategy:•Recruit purposefully •Cut High HR operation costs

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