Ron Vardinon

Regional Manager – Israel

HRGHRGUniversal Super Universal Super

PlatformPlatform

PNMsoft SEQUENCE & Microsoft BizTalkPNMsoft SEQUENCE & Microsoft BizTalk

http://www.microsoft.com/soa/launch/customerstories/?video=9

PNMsoft• 12 years of BPM experience

• Offices and partners worldwide

• Installations in 25 countries

•Thousands of users

•Projects at all levels of complexity

• Industry leading successful deployment rate

• Represented in Israel by Matrix

HRG (Hogg Robinson Group)• International corporate travel group

• Worldwide network extends to over 100 countries

• Hundreds of customers

The Challenge

• Legacy platform from the seventies controlled by the GDSs

• Slow decision making process

• Extensive paper based processes

• New system must handle

• millions of transactions for travel bookings

• Hundreds of customers with different processes

• Integration to multiple systems

USP Services

USP SERVICES

Booking Engine

SQL Server 2005 Repository

Authorization Service

Execution Service

Authentication Service

GDS 1,2….

Hotels

Air

Messaging Service

OBSService

USP Building blocksLegacy System

SSIS

Human workflow centric

FormsTasks and escalationsOrganization structureBusiness rulesDashboards

EAITechnical adaptersTransformationSystems connectivityRollbackCompensationBAM

Sequence adapter to BizTalk

Sequence BizTalk

Traveler

1 Book travel 2 Quality control

3 & 4 Travel approval email sent to approver(s)

5 Travel approver approves or declines the travel

6 & 7 Itinerary updated and final Itinerary sent to traveler

TripPASSApproval Process

Authorization Process

A Hogg Robinson Group company.

TM

TripPASS approval process

Traveler calls an agent or uses the online system to book their travel.

BizTalk

Booking information is retrieved from the Supplier.

BizTalk executes a separate orchestration for the booking.

A Hogg Robinson Group company.

TM

TripPASS approval process

The travel request is checked by HRG’s quality control system to ensure reservation accuracy based on the company’s travel policy.

Test is been done using the Quality control web service API.

A Hogg Robinson Group company.

TM

TripPASS approval process

An email is created by TripPASS and sent to1 or multiple travel approvers.

• Email is completely customizable

• Contains all air, car, hotel, and rail information

• Email is compatible with major email clients and internet capable mobile devices

A Hogg Robinson Group company.

TM

Status, Audit trail

A Hogg Robinson Group company.

TM

Palm Microsoft Phone Blackberry

TripPASS approval process

Compatible with most internet enabled mobile devices.

A Hogg Robinson Group company.

TM

TripPASS approval process

The Travel Approver receives the email created by HRG’s TripPass in their email program.

A Hogg Robinson Group company.

TM

TripPASS approval process

The approver can either “Approve” or “Decline” the booking by clicking one of the buttons provided.

BizTalk

Upon rejection a cancellation process is initiated.

BizTalk ScenarioFlight Availability Search

• Receive request details from traveller/agent

• Apply company policy rules to identify relevant providers

• Send provider-specific requests (provider-specific orchestrations)

• Merge results into a single response

• Apply company policy rules to filter “unwanted” details

• Return response to traveller/agent

HRG – ROI• Greatly enhanced customer service

• Decreased time to market when deploying new services

• Provides competitive advantage

• Customers enjoy enhanced features and improved visibility

and control of spend

• Use of BizTalk for low TCO

תודה רבה

Ron Vardinon

PNMsoft Regional Manager –

Israel

http://www.microsoft.com/soa/launch/customerstories/?video=9