HPN/HCS HPN/HCS UpdateUpdate

Mandy FallonMandy Fallon

HCA Education and ResearchHCA Education and Research

BackgroundBackground In January, 2005, all Home Care Agencies were In January, 2005, all Home Care Agencies were

required by regulation to gain access to the required by regulation to gain access to the Health Provider Network (HPN).Health Provider Network (HPN).

DOH has folded the HPN into the Health DOH has folded the HPN into the Health Commerce System Portal.Commerce System Portal.

NYS Regulations require agencies to:NYS Regulations require agencies to:• Obtain and maintain account(s)Obtain and maintain account(s)• Have “knowledgeable” sufficient HPN/HCS Have “knowledgeable” sufficient HPN/HCS

CoordinatorsCoordinators• Maintain current information within the Maintain current information within the

Communications Directory on a monthly basis.Communications Directory on a monthly basis.

The Health Commerce The Health Commerce SystemSystem

The Health Commerce System (formerly The Health Commerce System (formerly known as the Health Provider Network) known as the Health Provider Network) is:is:

An internet-based communications infrastructure system An internet-based communications infrastructure system that supports reporting and information exchange that supports reporting and information exchange pertaining to vital records and registries, disease pertaining to vital records and registries, disease surveillance and response, and health facilities surveillance and response, and health facilities management.management.

NYSDOH's principal means for disseminating and NYSDOH's principal means for disseminating and gathering important and sensitive information and data gathering important and sensitive information and data regarding bio-terrorism preparedness, surveillance and regarding bio-terrorism preparedness, surveillance and response.response.

Old HPN InterfaceOld HPN Interface

New HCS PortalNew HCS Portal

Introduced in March 2010 Introduced in March 2010

HCS Portal FeaturesHCS Portal Features

Fixed Menu BarFixed Menu Bar HCS specific Google SearchHCS specific Google Search My ApplicationsMy Applications My FavoritesMy Favorites Live Help buttonLive Help button Important SituationsImportant Situations Health Alert NetworkHealth Alert Network News RoomNews Room

HCS Portal HCS Portal SpecificationsSpecifications

Browser RequirementsBrowser Requirements Requires use of Internet Explorer 7 or Requires use of Internet Explorer 7 or

Firefox 1.5 or newer. Firefox 1.5 or newer. Must have 128 bit encryption for security Must have 128 bit encryption for security

purposes.purposes. Browser set to accept cookies and Browser set to accept cookies and

Javascript enabled.Javascript enabled. Screen resolution should be set at 1024 x Screen resolution should be set at 1024 x

768 pixels or larger to view the portal 768 pixels or larger to view the portal properly. properly.

Menu BarMenu Bar

The menu bar is fixed at the top of the The menu bar is fixed at the top of the screen. screen.

Clicking on the orange arrow will hide Clicking on the orange arrow will hide your Google search, “My Applications” your Google search, “My Applications” and “My Favorites” making the Menu and “My Favorites” making the Menu Bar and items below the full width of Bar and items below the full width of your screen.your screen.

Google Search Google Search and and

Live HelpLive Help Google Search tool for Google Search tool for

users to find information users to find information within the HCS Portal.within the HCS Portal.

Live Help Live Help Available 8:00 am – 5:00 Available 8:00 am – 5:00

pm Monday - Friday. pm Monday - Friday. Input your name, email Input your name, email

address and phone address and phone number.number.

Instant Message (IM) Instant Message (IM) chat.chat.

Trainers can also call user Trainers can also call user to offer assistance.to offer assistance.

My ApplicationsMy Applications Users can customize the “My Applications” Users can customize the “My Applications”

space with frequently used HCS Applications.space with frequently used HCS Applications. A simple interface to add or remove frequently used A simple interface to add or remove frequently used

applications.applications.

Your Contact Role designations will affect Your Contact Role designations will affect what HCS Applications you can access for what HCS Applications you can access for your agency.your agency. Contact your HPN/HCS Coordinator to be added Contact your HPN/HCS Coordinator to be added

to the role for application access.to the role for application access. Some applications may require DOH Some applications may require DOH

approval.approval. Click on the application name and a form will Click on the application name and a form will

open up. Fill it in and submit. DOH will contact open up. Fill it in and submit. DOH will contact you concerning access.you concerning access.

My ApplicationsMy Applications

My FavoritesMy Favorites

Build your “bookmark list” Build your “bookmark list” HCS ApplicationsHCS Applications Topics list on the main menu bar.Topics list on the main menu bar.

DALsDALs Training MaterialsTraining Materials Other information you refer to on a regular Other information you refer to on a regular

basisbasis

Organize by creating New FoldersOrganize by creating New Folders Click and drag files and applications.Click and drag files and applications.

My FavoritesMy Favorites

Health AlertsHealth Alerts Prominently displayed on the opening portal page.Prominently displayed on the opening portal page. Interface allows easy sorting of HAN messages by Interface allows easy sorting of HAN messages by

each heading feature.each heading feature. Also allows user to display by specific time periods Also allows user to display by specific time periods

(i.e. week, month, quarter, year and all).(i.e. week, month, quarter, year and all).

Groups and TopicsGroups and Topics

GroupsGroups Group delineation filters what you Group delineation filters what you

will see under “Topics” to just the will see under “Topics” to just the documents and web pages documents and web pages appropriate to that group.appropriate to that group. Minimizes non-relevant material the Minimizes non-relevant material the

user sees.user sees. The HCS portal sets your default group The HCS portal sets your default group

to “Getting Started”to “Getting Started” Two access points lead to same “Edit Two access points lead to same “Edit

Groups” function. Groups” function. Home > Edit GroupsHome > Edit Groups Topics > Edit GroupsTopics > Edit Groups

Group ManagementGroup Management

Topics Topics

New layout leaves a “bread crumb New layout leaves a “bread crumb trail” for users to see where they are trail” for users to see where they are in the folder structure.in the folder structure.

Group choice impacts Topics.Group choice impacts Topics.

When in doubt, do a Google When in doubt, do a Google Search!Search!

HCS Portal and Emergency HCS Portal and Emergency PreparednessPreparedness

Health AlertsHealth Alerts Preparedness TopicsPreparedness Topics Communications DirectoryCommunications Directory

Communications Communications DirectoryDirectory

One part of the HCS PortalOne part of the HCS Portal Central database of contact Central database of contact

information for all NYS health care information for all NYS health care providers.providers.

In the event of an emergency the In the event of an emergency the Department of Health will be able to Department of Health will be able to send an immediate and timely alert send an immediate and timely alert to all contacts in the key roles.to all contacts in the key roles.

Emergency Preparedness Emergency Preparedness RolesRoles

The following roles have been The following roles have been identified as essential to Emergency identified as essential to Emergency Preparedness:Preparedness:

HCS Coordinator (formerly HPN)HCS Coordinator (formerly HPN) This is a Survey ElementThis is a Survey Element. Coordinators must . Coordinators must

have active accounts and demonstrate ability to have active accounts and demonstrate ability to log on.log on.

Emergency Response CoordinatorEmergency Response Coordinator AdministratorAdministrator Director, Home Care Patient ServicesDirector, Home Care Patient Services Infection Control PractitionerInfection Control Practitioner

Emergency Office Emergency Office ContactsContacts

24 by 7 Facility Contact24 by 7 Facility Contact Having this information up to date in the Having this information up to date in the

Communications Directory is a Communications Directory is a Key Survey Key Survey ElementElement..

Office of the AdministratorOffice of the Administrator

Both are:Both are: Critical as a contact point in a crisis.Critical as a contact point in a crisis. Requires a point of contact where someone in Requires a point of contact where someone in

your agency can be reached. A telephone your agency can be reached. A telephone number and email address are required.number and email address are required.

New Learning from HCSNew Learning from HCS

E-Learning E-Learning Self-paced, interactive modules to train Self-paced, interactive modules to train

HCS Coordinators on the use and HCS Coordinators on the use and management of HCS accounts and management of HCS accounts and Communications Directory Roles for Communications Directory Roles for their agency.their agency.

Webinars – HCS Coordinators 100Webinars – HCS Coordinators 100 Accounts Request ProcessAccounts Request Process User Data and Person RecordsUser Data and Person Records Coordinator's Update ToolCoordinator's Update Tool

Assistance with Assistance with Communications Directory Communications Directory

UpdatesUpdates Commerce Training Unit - (518) 473-Commerce Training Unit - (518) 473-

18091809 Live Help button on HCS PortalLive Help button on HCS Portal

Assistance with the portal and Communications Assistance with the portal and Communications Directory Role updates.Directory Role updates.

CAMU Hotline - CAMU Hotline - 1-866-529-1890 Account Information and troubleshooting

HCS Portal Assistance Live Webinars – Sign up at

http://nyvbcc.webex.com

QuestionsQuestions