hpe performance services offerings and methodology · pdf file41 sap solution manager services...

HPE Performance Services Offerings and MethodologyPerformance Management for Business ApplicationsPerformance Management for IT Infrastructure SAP and HANA Services

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Table of contents

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Overview

Business needs fast IT applications

Good performance needs your action

Bad performance puts your business at risk What is performance

The two questions approach

Hewlett Packard Enterprise—SAP and Performance Services Team

Find a cost-efficient serviceOverview of the HPE SAP and Performance Services Team portfolio

Insights into the Account Performance Consultant service

Insights into building compilations and complex services

Individual consulting

List of standard services

14 Detailed service descriptions

15 SAP application layer services

22 Database services

25 Operating System services

28 Virtualization and Cloud services

34 Storage services

38 Individual Consulting and Cross Layer services

41 SAP Solution Manager services

46 Workshops

47 Service packages

48 OS/DB Migration services

49 The Account Performance Consultant (APC) concept

Overview

Overview

Business needs fast IT applications

More than ever, today’s business success depends on information technology. The business requires more than a working application. It requires applications that assist in fast and efficient execution of business processes. This is commonly called performance.

Good performance needs your action

All end users in your organization, who use IT business applications, take it for granted that these systems will provide instant results, a good user experience, and a quick response time.

The reality is that all people involved have to work hard every day to maintain the performance of the used applications. Continuous proactive monitoring of performance figures and trends are essential to ensure long-term usability of IT assets.

Bad performance puts your business at risk

Increased response time and decreased performance leads to user dissatisfaction, lower productivity, and customer complaints. In case capacity or performance is at its end, the system cannot provide the agreed service level anymore and may become unusable.

This leads to the following effects: unproductive employees and users, direct revenue loss, damaged reputation, and adverse financial impact.

Deep knowledge and special skills are required to successfully resolve performance incidents. Here is where the HPE expertise can help speed up your organization’s IT performance.

About the documentThis document is divided into two parts:

1. The initial part of the document gives a high-level overview of performance aspects and the Hewlett Packard Enterprise SAP® and Performance Services Team (HPE SAP and Performance Team). It also provides guidelines on how to identify the right services for your needs.

2. The remainder of the document provides a detailed description of each service that is provided by the team.

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Overview

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What is performance

IT services are the backbone of your business. Like all other important services, IT services also have to run with good performance. Besides quality measures such as accuracy and completeness, the performance of an IT service depends on its response time.

The service of interest will most likely be provided by an application. While this application is executed, it will consume different resources and it may have to wait for some of these to become available. This means that the response time of the service assembles from productive service times and unproductive wait times. Those wait times may be related to the design of the application or the utilization of the resources being used by the application. The higher the utilization of a resource, the longer the wait time for that resource to become available.

The two questions approach

To understand how the response time of a service assembles, two questions about the execution of an application should be answered:

• When the application is running, what is it doing?

• When the application is waiting, what is it waiting for?

When these questions can be answered, you know where to focus your performance tuning activities. The two fundamental questions lead to additional, more detailed ones:

• Do you have the tools to determine what the application is doing or waiting for?

• Do you have the knowledge to interpret the information provided by these tools?

Overview

Hewlett Packard Enterprise—SAP and Performance Services Team

The Hewlett Packard Enterprise SAP and Performance Services Team consists of experienced technical consultants, who are experts in the areas of performance consulting and capacity planning. The team supports service owners with proactive performance analyses and reactive performance investigations.

These experts deliver performance and capacity services in a wide range of environments such as SAP, SAP HANA®, Oracle, Microsoft® SQL Server, Linux®, HP-UX, Windows®, VMware® ESX®, Hyper-V server, and Hewlett Packard Enterprise storage systems.

This team of experts, specialized in focus areas, assists your IT department handling your performance challenges. If multiple professionals are involved, a customer-facing single point of contact coordinates all activities.

Areas of competence—main technical layers

Above you find some of the technical layers that are covered by the services that the HPE SAP and Performance Services Team offers.

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Our Performance Services are not limited to HPE hardware

Our Performance Services are not limited to dedicated Applications

Application/SAPSAP NetWeaver (ABAP and Java stack) platform for various SAP applications, e.g., ERP, SCM, BW, CRM, XI/PI/PO, SRM, Portal, and Solution Manager

Endto

End

Databases Oracle, SAP HANA, Sybase ASE, MS SQL Server, MaxDB, IBM DB2

Operatingsystems Linux, Windows, HP-UX

Virtualenvironments VMware vSphere®, Hyper-V

Storage HPE 3PAR StoreServ, HPE XP, HPE StoreVirtual, HPE EVA

Keep your performance activities proactive

Under all circumstances, you want your performance activities to be proactive. If you periodically document the response time of the services and the resulting resource utilization of the components involved, then you can determine trends and initiate corrective actions when a deviation is seen. This is where the standard services of the HPE SAP and Performance Services Team will benefit you.

To stay proactive and to avoid unnecessary reactive work, we can build a set of tailored proactive services that help you to protect the performance of your IT. A good understanding of your specific needs is required—this includes information about different aspects of the IT environment, such as:

•What is the main trigger? Is it a data center move, migration, upgrade, ongoing performance management, or any other?

•What is the current situation? Provide general customer situation, history of the environment, and such information.

•Who are the involved parties? Give details on IT departments, third-party service providers, outsourcing and consulting companies, system integrators, and more.

•What is the scope? Is it a single system, a subset of systems, or the entire IT environment?

•What are the other technical details? Provide information on current SLAs, user complaints, escalations, incidents, upcoming changes, and more.

Answering these questions enables the HPE SAP and Performance Services Team building an individual service plan.

If you, however, have to work reactively on a performance incident, then you probably have to do that in a production environment, which usually is most stressful for all parties involved. Even in such a scenario, the HPE SAP and Performance Services Team can assist you with individual consulting.

Overview

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Overview

Find a cost-efficient service

To provide efficient results, it is essential to find the right service. A technical consultant from the team guides you through the entire decision-making phase to identify the appropriate services.

For more complex requirements, it is possible to create a bundle of multiple services that are packaged together.

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You have a performance issue,

but you are not sure what to do. Which

service isbest for you?

In case there is a performance challenge but the circumstances are ambiguous, contact yourHewlett Packard Enterprise representative. Alternatively, you can get in touch with the teamdirectly at [email protected]. A technical consultant from the team will takeownership of the request, approach you for additional information, and propose an appropriateservice after understanding your situation.

Proceed to the section with the detailed service descriptions or look at the List of standard services within this guide. All services are grouped based on the technical layer they serve.

You are sureabout the

technical layer tostart the investigation

and you know theservice thatyou require.

You requireperformanceand capacitymanagementfor a complex

technical scenario oreven for your whole

IT environment.

An Account Performance Consultant (APC) from the HPE SAP and Performance Services Team is the right choice. The APC is a dedicated consultant who is your interface into our team,and works as a single point of contact for all performance and capacity topics. The APC assists your IT organization to channel the performance topics continually and facilitates the fulfilment of your performance service plan.

Overview

Overview of the HPE SAP and Performance Services Team portfolio

The high-level service portfolio of the HPE SAP and Performance Services Team can be grouped into four tiers:

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Besides the standard services described later, we also deliver individualconsulting. If you do not find a standard service that fits you, talk to us.

You can directly contact us at [email protected].

Account Performance Consultant

When you need support for a complex and mission-critical environment and multiple experts for multiple technicallayers, an APC is introduced as your dedicated contact, who assesses the requirements and transforms theserequirements into a service plan. This plan is executed by engaging required technical consultants. An APCremains the single point of contact for all performance- and capacity-related issues.

The tasks of the APC include both on-site and remote activities, and are typically designed to accompany yourcompany for multiple years. To learn more, get in touch with your HPE representative or directly with theHPE SAP and Performance Services Team at [email protected].

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Standard services

Your requirements are served by one standard service (for example, TAMS, SARA, or PAMS). The services supportstandard situations and typically focus on one technical layer such as storage, OS, database, and more.

Standard services are delivered remotely, and can be proactive or reactive. Choose the right service using this guide,or contact us directly at [email protected].

Solution-building compilation

For requirements that are more complex and require compilation of multiple experts andservices, the HPE SAP and Performance Services Team uses solution-building compilations.They support complex requirements and contain multiple technical layers.

These are delivered remotely, and can be proactive or reactive. This guide can help youchoose the right service for your organization.Alternatively, you can get directly contact the team at [email protected].

Overview

Insights into the Account Performance Consultant service

The APC offering is our flagship proposition for highly demanding customers, and complex and mission-critical environments.

The Account Performance Consultant (APC) is a dedicated technical consultant, who is your interface into our team, and works as a single point of contact for all performance and capacity topics. The APC assists your IT organization to channel the performance matters continually and facilitates the fulfilment of your performance service plan.

This service plan is the core of the APC methodology. The service plan is compiled in close discussion and negotiation with the customer to fit the individual demand. Typically, the plan covers a period of one year. During the execution of the service plan, the APC supervises the delivery of the individual services. Additional consultants are assigned as required. Results are summarized and presented by the APC, who remains your single point of contact.

Steps of the methodology:

1. Assess requirements, scope, and create the service plan

2. Advise the customer to implement the necessary data collectors and tools

3. Implement all proactive services based on the service plan

4. Engage additional experts from the HPE SAP and Performance Services Team

The scope of the APC is flexible and the services delivered are highly adaptable to the customer requirements. The deliverables themselves are composed from the building compilations and standard services described below.

Over time, the APC gets familiar with your special performance needs and thus can provide exactly the value adding performance services that fit.

For more information see page 49.

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Overview

Insights into building compilations and complex services

Besides standard services, the HPE SAP and Performance Services Team also offers compilations for complex use cases. Typically these compositions are based on or derived from the standard services listed below. Additional offerings, like workshops, trainings, migration services, and SAP Solution Manager skills, supplement the performance offerings in an ideal manner.

Solution-Building compilationsOften, it is necessary to adapt services according to your specific needs. In this case, we bundle multiple services into a customer-specific package to fulfill the exact performance need. This bundle may be executed by different consultants, with one single contact for the customer.

Application packages: HPE Performance Services Guided Advice PackageThe main goal of HPE Performance Services Guided Advice Package is to find the best possible match between your performance needs and our performance offering.

To facilitate this, a technical consultant approaches you right from the beginning, discusses your current situation to understand the specific needs, investigates the environment status, assesses the exact requirements, and agrees with you on the scope of services to be covered. This decision is facts-based and derives from several information sources.

The HPE Performance Services Guided Advice Package comes with overall three days for performance support. It is split into one day for general assessment of customer performance requirement and guidance on infrastructure layer to be further analyzed, and two days for the execution and delivery of the performance analysis by itself. This is sufficient to cover most common scenarios—or to get a better idea about the range of your performance demand and more clarity about necessary additional steps. For more information see page 47.

Individual performance consultingIn case no standard service fits the specific need, we adapt and modify a service to the required needs. This is easily possible as the services are developed and implemented by the team.

Training, workshops, and knowledge transferPerformance-related workshops (HP-UX, Windows, Linux, and Java) For more information see page 46.

SAP Solution ManagerServices related to SAP Solution Manager

• Solution Manager patch and upgrade service. For more information see page 43.

– Apply patches and support package stacks

– Perform upgrades to the SAP Solution Manager

• “Run SAP” assessment workshop. For more information see page 42.

• Implementation of SAP Solution Manager scenarios. For more information see page 45.

– Assessment to inform customers on collection requirements

– Performing Solution Manager Health Check as a prerequisite for implementing futurescenarios

– System monitoring, HANA monitoring, business process monitoring, or job scheduling and monitoring

– IT management: IT Service Desk, Change Request Management, Document Volume Management, Solution Manager Diagnostics (SMD/RCA)

OS/DB migrationsSAP OS/DB migration. For more information see page 48.

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Overview


Proactive services safeguard ongoing system performance, per-event services address one clearly defined technical issue, and troubleshooting services are used in cases where a severe problem is visible but the root cause is unclear. For any such services, you can reach out to the HPE SAP and Performance Services Team at [email protected] for the right troubleshooting approach.

Non-SAP Applications

Storage

Cross Layer

Workshop, Training

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SAP ERP

Any Application

SQL Statement tuning

TAMS

- Individual consulting

TAMS

- SolMan Health Check

TAMS

S/4 HANA

- HANA Health Check

HANA TAMS

- HTTP trace

TAMS

Java trace

SAP on HANA

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Operating SystemWindows

HP-UX

Linux

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SAP + OS

Individualconsulting -

TAMS

- TAMS

SAP BW, BWA

SAP EP Portal

SAP Solution Manager

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Performance Workshop

Solution ManagerAssessment

Complementing Services

SAP Solution ManagerImplementation

- ITIL® Assessments

OS/DB Migration

SAP CRM, SCM, SRM, etc.

Performance(what you need)

Toolbox (to suit your needs)

Individual Consulting

• perfmon• esxtop• VMware® vCenter™• (…)• collectl()

• kitrace• HPE OA• (…)

• TAMSCOLL• NGV• APS Meter• (…)

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Database

Oracle

HANA

MS SQL

DB2

Sybase ASE

MaxDB, SAP DB-

3PAR

XP

EVA

Others

StoreVirtual-

SAP

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Overview

List of standard services

Here’s a list of standard services that the Hewlett Packard Enterprise (HPE) SAP and Performance Services Team offers:

Layer Standard Service Code Page

Application layer for all SAP components

Trend analysis measurement service (standard version for SAP ERP, adapted versions for Java, BW, BWA, HANA, and SCM)

TAMS 13

Business Warehouse Accelerator Health Check BWA HC 16

Java Performance Root Cause Analysis RCA 17

HTTP Trace Analysis Service HTAS 18

SAP programs: SQL and ABAP traces 19

SAP database: SQL Statement Cache Analysis 20

Individual SAP performance consulting 21

Database layer Performance analysis for Windows Systems with MS SQL database PAMS SQL 22

HPE Capacity and Performance Review for SAP Solutions powered by SAP HANA HANA 23

Individual performance consulting 24

OS layer Linux Operating System Service LOSS 25

Performance analysis for Windows systems PAMS 26

System Application Resource Analysis (for all operating systems, including HP-UX) SARA 27

Individual performance consulting

Virtualization and cloud layer

HPE Performance Analysis for VMware vSphere Environments VIPE 30

HPE Performance Analysis for Hyper-V Environments HYPE 31

Performance Assessment Service for virtual environments 28

VMware Health Check (VMHC) VMHC 33

HPE performance documentation for SAP move to virtual environments (Documentation of SAP performance before and after the move to a virtual environment)

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HPE Hybrid Performance Assistance for Virtual Environments HPAVE 32


Storage layer HPE Performance Analysis for HPE EVA Storage EVA 34

HPE Performance Analysis for HPE XP Storage XP 35

HPE Performance Analysis for HPE StoreVirtual Storage P4PA 36

HPE Performance Analysis for HPE 3PAR StoreServ arrays 3PAR 37


Cross layer Performance Analysis for SAP Systems PASS 38

OS Capacity planning plus SAP workload analysis (data collection on both SAP and OS layer) 39


SAP SAP Solution Manager Health Check SMHC 41

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Detailed service descriptions

SAP application layer services—Trend Analysis Measurement Service (TAMS)

SAP application layer servicesTrend Analysis Measurement Service (TAMS)

Tailored editions are available for Java, BW, BWA, HANA, and SCMGathers and analyzes key SAP capacity and performance metricsDescriptionHPE Trend Analysis Measurement Service (TAMS) supports the IT department by collecting key SAP capacity and performance metrics, no matter which database, operating system, or hardware is in use.

The TAMS tool collects the necessary metrics for a specified monitoring period on a regular basis. Key configuration, capacity, and performance metrics are used to deliver monthly or quarterly reports. It comprises:

•Response time, query runtime, workload, and number of users on an application level

•Configuration settings, buffer usage, and I/O figures on database level

•CPU and memory consumption on operating system level

A hand-written summary includes hyperlinks to guide you to the important charts and tables, and provides recommendations where appropriate.

Benefits•Continuous documentation of important capacity and performance figures of your

SAP system

•Early recognition of critical trends

•A yearly capacity planning report which identifies long-term trends and provides the basis for your future planning

•Regular baselines for changes of your hardware environment, your workload requirements, or tuning activities

•Cost reduction by identifying tuning potential

Deliverables•Guidance for the installation and the setup of the data collection job

•Analysis of the collected figures, visualizing capacity, and performance trends

•Remote access to the customer system by an experienced SAP consultant to add content which is not collected automatically

•Summary and recommendations compiled by an experienced SAP consultant in a written report

•Discussion of the report

Tailored editions for BW, BWA, SCM, Java, and HANA•The BW and BWA editions additionally cover InfoCubes, queries, BWA indexes, and

BW/BWA settings

•The SCM edition additionally covers the LiveCache

•The HANA edition covers specific HANA database metrics

•A completely different TAMS edition is available for Java; additional data from log files and from the SMD are collected and evaluated

This section describes HPE SAP and Performance Services Team services for the SAP application layer.

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SAP application layer services—Business Warehouse Accelerator Health Check (BWA HC)

Business Warehouse Accelerator Health Check (BWA HC)

Inspecting and analyzing the BWA systemDescriptionThe Business Warehouse Accelerator Health Check (BWA HC) service provides an analysis of the key performance metrics of the BWA system over a specific period of time and verifies configuration settings that apply to SAP best practices. It reports on the system performance within the given time interval, helps planning for future capacity demands, and alerts on any potential system issues. The process of data gathering is supported by special programs and SAP tools. The analysis is carried out by an experienced performance consultant.

BenefitsBWA HC detects potential issues in your BWA system and can increase availability and smooth operations of the BW Accelerator. It helps you discover:

•The current performance levels

•Trends of the system utilization

The provided information can assist you for:

•System optimization

•Capacity planning

•System and application upgrades

The report may contain a list of additional services we recommend to enable continued stability and performance of your system.

Deliverables•Deliver a written report that details information on system workload in the analyzed time

period including findings and recommendations

•Provide key performance metrics of all involved layers including SAP BWA and operating system version level information

•Report operating system resource utilization of CPU, memory, disk, and network

•Display performance-related parameter values

•Verify BWA parameter values that apply to SAP best practices

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SAP application layer services—Java Performance Root Cause Analysis (RCA)

Java Performance Root Cause Analysis (RCA)Performance analysis for Java stack of EP, CRM, and other double stack SAP systemsDescriptionThe Java performance Root Cause Analysis (RCA) service provides an end-to-end analysis solving end user performance issues even in complex SAP landscapes using Java applications.

With the help of multiple SAP tools—mainly from Solution Manager Diagnostics—like workload, exception, trace and change analysis, the root cause of critical performance bottlenecks in the Java application can be identified quickly in a top down approach. This helps to efficiently find a solution to restore the desired performance level of your most important SAP systems.

BenefitsJava performance Root Cause Analysis (RCA) detects potential and reported issues in complex SAP landscapes with Java stack (like SAP Enterprise Portal as user front end), ABAP stack, and double stack back-end systems (like ECC, BW, PO, CRM) independent of the installed database.

The provided information can assist you to

•Discover the root cause of performance bottlenecks

•Minimize the time for problem resolution

•Provide best practices for enhancing the system performance

•Access the Solution Manager System with increased security for the back-end systems

Deliverables•Initial contact with the customer to define the scope

•Information on system workload, change, exception and trace analysis results

•Java thread dump analysis with recommendations (if applicable)

•Documentation of the findings

•Written final report

•Executive summary with list of recommendations

•Final presentation of the report (done remotely)

Prerequisites•SAP Solution Manager 7.x implemented and configured (newer versions support more

SAP products).

•Managed system configuration complete, connected and enabled for Solution Manager Diagnostics.

•Remote connection to the customers SAP Solution Manager System via SAP service connection, HPE Remote Access Portal (RAP) or an equivalent remote support infrastructure.

Service extensions• In case it turns out that the Solution

Manager doesn’t fulfill the required prerequisites a Solution Manager Health Check and a Solution implementation service (to apply Solution Manager Diagnostics for Root Cause Analysis) helps to get ready for this service.

• The HPE operating system services LOSS, SARA, or PAMS can supplement a detailed analysis on the OS layer.

• If detailed insight into the storage level or an additional SAP analysis is required the HPE SAP and Performance Services Team offers these services as well.

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SAP application layer services—HTTP Trace Analysis Service (HTAS)

HTTP Trace Analysis Service (HTAS)

Inspecting and analyzing the client behavior in a classic SAP portal environmentDescriptionMany circumstances can impact the amount of time a single webpage or a part of it takes to display. They include:

•Browser configuration—caching, count of allowed concurrent server connections, and more

•Render engine performance, which is mainly responsible for the rendering and display of the content (HTML and CSS) on the local browser

•The general network latency

•The server response time and when the requested data is available to the client

HPE HTTP Trace Analysis Service (HTAS) for classic SAP portal systems gathers detailed HTTP performance statistics based on HTTP Watch and Fiddler data collection. It also analyses those statistics for performance optimization potential from an Internet browser perspective.

HTAS provides a detailed view of five key components of your system:

•Render time

•Cache and compression

•Web content correctness

•Server response time

•TCP latency

Benefits•Enhance customer satisfaction through performance-improved business processes leading

to satisfied and motivated users

•Detect bad server response times

•Enhance the performance of your browser and speed up the response of the SAP Enterprise Portal

•Overview of web content correctness

•Detect HTTP load trends

•Make better decisions about system enhancements

Deliverables•Remote support during configuration of HTTP Watch and Fiddler tool

•Detailed analysis of all collected data (render time, web content, TCP latency, and more)

•Written report including graphical evaluation of collected data, analysis of the current situation, and recommendations

•The report delivers detailed information about the browser behavior in the analyzed timeframe

•Final explanation of findings (done remotely)

Service extensions•If it turns out that the web client is not the root cause of your issue, we analyze the root

cause on the subsequent technical layer, for example, SAP application, database, OS, and storage

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SAP application layer services—SAP programs: SQL and ABAP traces

SAP programs: SQL and ABAP traces

Program and transaction performance

This service analyzes dedicated programs and transactions, determining where the time is spent and whether the runtime can be improvedDescriptionA general top-down analysis of an SAP system and its infrastructure can lead to overall improvements and more efficient resource usage. But for specific important programs or transactions additional improvements to individual objects might be required. This service analyzes one or more such programs by means of detailed SQL and ABAP traces.

Based on runtime statistics, SQL or ABAP traces (or both) are used to determine the hot spots, to determine where most of the time is spent. After recording, the data is analyzed and checked for possible improvements.

Prerequisites and notesRecording such traces typically requires a high level of collaboration from the users of the programs to analyze. In most cases, the traces are collected during a telephone conference with an end user who runs the programs while we configure and activate the traces. Afterwards, the results are analyzed offline.

The time required for the service depends on several factors, such as type and complexity of the programs (long-running ones might need several shorter traces), number of programs to trace, ease of reproduction of the issue, and end-user collaboration.

Benefits•Detailed runtime analysis of specific important programs or transactions

•Dedicated focus on pain points in the customer environment

•Most successful method on large systems with only a limited number of affected users (helping minimize side-effects)

•Bottom-up character complements top-down analysis of complete system or database

Deliverables•Direct contact with the service engineer (through telephone) to discuss details about the

programs and transactions to trace

•Telephone conference with user to record the traces

•Offline analysis of recorded data

•Written report with analysis results and recommendations for possible improvements

•Presentation of the results and findings through a telephone conference or remote session

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SAP application layer services—SAP database: SQL Statement Cache Analysis

SAP database: SQL Statement Cache Analysis

Database performance

This service analyzes the SQL statements sent to the database to reduce its overall load and to improve the runtime of the affected programsDescriptionThe performance of the database is one of the most critical areas for productive SAP systems. In many cases, a relatively small number of SQL statements disproportionately increase the I/O and CPU load.

This service identifies such statements and analyzes each one individually to determine whether it could be improved.

Typically, the focus is on SQL statements with the highest total runtime, but it can also be set to e.g., I/O or CPU in case of known issues in those areas.

For each identified statement, the result of the analysis is reported:

•Statement and execution plan

•Resource usage

•Source (where possible)

•Reasons for high resource usage

•Recommendations for improvements or further tests and checks that might help making the access more efficient

While the analysis has a mainly technical focus, other aspects might also be taken into consideration (user behavior, program logic, and such).

The number of statements that can be analyzed per day depends on the complexity of each analysis.

Note: This is a snapshot analysis that reflects recent load. The time the service is delivered can be critical and more than one analysis might be necessary to capture all situations that need improvement.

Benefits•Reduce resource consumption of the database

•Improve overall database performance

•Increase runtime of affected transactions and programs

•Identify poor coding

•Detect maintenance issues

•Determine whether more improvement potential exists

Deliverables•Written report with executive summary and detailed documentation of findings

•Precise recommendations for possible improvements

•Explanations for high resource usage if improvements are not possible

•Recommendations for further investigations, if such seem required

•Direct contact with the service engineer (through telephone) to discuss scope and findings

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SAP application layer services—Individual SAP performance consulting

Individual SAP performance consulting

Individual analysis and optimization of SAP systemsDescriptionSAP systems with all their different components and infrastructure options are complex, highly customizable environments. Regular adjustments are necessary to keep the performance on the required level. In addition, performance issues can arise in many areas as the system and its environment change over time.

SAP performance consulting services provide detailed information, in-depth analysis, and specific optimization recommendations for SAP systems tailored to individual needs. The center of our services is typically the SAP basis system with its hardware, database, and SAP application instances. If necessary, the scope of our investigations can be widened to storage, operating system, hardware details, and end-user perspective for an E2E view of a specific issue or a system in general.

Possible reactive scenarios range from analysis and optimization of a specific performance problem in SAP to accompanying large projects with many performance issues or high performance goals. Proactive activities range from single general resource and performance checks to regular customized reporting, analysis, and optimization of whole SAP system landscapes.

Delivery can be remote or on-site. Cost is calculated by effort plus travel if applicable.

Benefits•Proactive and reactive services tailored to individual needs (from single incident to

long-term engagement)

•E2E analysis that can even extend beyond SAP (storage, hardware, operating system, and more) for one team

•More than 15 years of experience delivering performance-related services and consulting for SAP systems

•Proven success in many critical situations

•Remote or on-site delivery possible

Deliverables•Discussion of goals and scope of service to estimate effort and agree on delivery details

•Preparation support for data collection and connection for remote delivery

•Processing and analysis of collected data and information obtained from the live system

•Comprehensive report with results and recommendations as agreed during the scoping

•Presentation and discussion of the results

Prerequisites•Remote or on-site access to the targeted customer systems (SAP GUI, HTTP, or others

depending on the agreed scope) with sufficient authorizations

•Data collection tools (implementation of additional tools might be necessary)

•Active participation of IT personnel or end or key users—depending on the individual checks—might be required to deliver the service

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Database services—Performance analysis for Windows Systems with MS SQL database (PAMS SQL)

Database servicesPerformance analysis for Windows Systems with MS SQL database (PAMS SQL)Detailed view of the key components of your SQL Server infrastructure: Windows Server® operating system and MS SQL Server database instanceDescriptionPerformance analysis for Windows Systems with MS SQL database (PAMS SQL) gathers detailed OS performance statistics based on Windows Performance Monitor data collection. It also analyses those statistics for performance optimization potential from an OS and MS SQL Server perspective.

The purpose of the PAMS report is to provide a detailed view of the key components of your system: CPU, memory, disk, and MS SQL Server.

Benefits•Detect performance bottlenecks

•Improve the performance of your system

•Distribute system load over time

•Distribute the load in a client-server environment

•Detect trends of the system load


The collection of the hardware and application data is processed by “perfmon” (Windows Performance Monitor) with minimal impact on the system resources and support service scripts.

Deliverables•Remote support during configuration of Windows Performance Monitor (collection

timeframe, interval, and metric definitions)

•Detailed analysis of all collected OS data (processor, memory, cache, disk, and others)

•Detailed analysis of all collected MS SQL Server metrics (cache, file I/O, event metrics, SQL statements, and more)

•Written report includes graphical evaluation of collected data, analysis of current situation, and recommendations (action plan)

•Final explanation of findings (done remotely)

The result of this analysis is a report that delivers detailed information about the system workload in the analyzed timeframe. The documented key performance metrics describe all involved layers of the hardware, operating system, and MS SQL Server application.

The report can help you discover:

•Performance bottlenecks

•Load balancing issues

•Problems regarding resource distribution

•Free resources

•System utilization trends

This information could be the basis for:




This section describes HPE SAP and Performance Services Team services for the database layer.

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Database services—HPE Capacity and Performance Review for SAP Solutions powered by SAP HANA (HANA)

HPE Capacity and Performance Review for SAP Solutions powered by SAP HANA (HANA)

Provides an analysis of the key capacity and performance metrics of the HANA database and its environment over a specific period of timeDescriptionHPE Capacity and Performance Review for SAP Solutions powered by SAP HANA collects, documents, and analyzes key capacity and performance figures for the HANA database with its Linux OS. The SAP application along with operating systems of the application servers are also analyzed. This service is applicable for all supported SAP systems on HANA.

Benefits•Identifies trends in system utilization and performance figures

•Recognizes tuning potential proactively, even before performance begins to deteriorate

•Detects potential issues or resource shortages in your SAP powered by HANA systems

•Documents and analyzes key figures separately for the HANA database, its underlying Linux operating system, the SAP application, the operating system of the SAP application servers

•Includes a manual summary of the findings, comments, and recommendations addressing identified issues

Deliverables•Guides installation and setup for the data collection job

•Assists with planning for future capacity demands and alerts to potential system issues

•Helps facilitate availability and nearly continuous operations of the SAP powered by HANA system

•Includes a written report with recommendations and a summary of the findings by an experienced SAP consultant

Prerequisites•You have to implement a specific ABAP transport for data collection on the SAP system.

•An open SAP service connection and a SAP support message addressed to the EMEA Performance Team enables a log-on to the SAP system (or an equivalent infrastructure such as HPE Remote Access Portal [RAP]).

Related services•LOSS, SARA, or PAMS for detailed analysis on OS layer; various services for detailed

storage or SAP analysis

•There is also a proactive service plan approach for HANA environments available

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Database services—Individual database performance analysis

Individual database performance analysis

Database performance consulting speeds up your application performance by quick database responses for Oracle, MS SQL, DB2, Sybase, MaxDB, SAP DB, and HANADescriptionA swift database system with very short response time is crucial for all applications utilizing it. The HPE SAP and Performance Services Team provides individual performance consulting depending on your needs and requirements.

As an illustration, let’s take an Oracle database health check: the team not only analyzes the resource utilization of the database server based on HPE Performance Agent or “collectl()” data, but also combines these operating system data sources with Oracle AWR reports. With this approach, we can suggest next investigation steps. For example, if we identify that Oracle internal wait states are the source of a performance limiting scenario our team can provide guidance for further investigations to identify the root cause.

The resulting report is individually created and thus highly dependent on the symptoms observed, data sources used, and analysis steps taken.

Talk to us, and together we can determine the correct approach.

Deliverables•Customer-specific performance consulting for databases

•Overall database system performance analysis

•Evaluation of expensive SQL statements

•Parameter investigation and suggestions

•Detection of bottlenecks and pitfalls

•Provide written report with findings and recommendations

BenefitsImproved database performance leads to higher user satisfaction, less incidents and tickets, and leads to reduced costs.

Supported database platforms•Oracle

•MS SQL

•SAP HANA database

•MaxDB/SAP DB

•IBM DB2 LUW (Linux, UNIX®, and Windows)

•Sybase ASE database

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Operating System services—Linux Operating System Service (LOSS)

Operating System servicesLinux Operating System Service (LOSS)

Detailed performance analysis of OS performance statisticsDescriptionThe Linux Operating System Performance Analysis (LOSS) supports the business by collecting and evaluating detailed OS performance statistics and kernel configuration details using the open source tools “collect()” and “cfg2html().”

The purpose is to provide a detailed view about the utilization and performance of the key components of your system: CPU, (virtual) memory, the I/O stack, and network.

This analysis can easily be combined with application-specific services such as Oracle, SAP, and others. It is a perfect enhancement if all the layers of a server need to be evaluated.

Benefits•Visualizes utilization of basic operating system resources, such as CPU, memory, and I/O

•Gives more transparent view of resource utilization (either short-term view—covering peak load situations or long-term view as a basis for capacity and trending analysis if historical statistics are available)

•Detects load distribution in client-server environments

•Enhances system throughput

•Supports decisions on system extensions

•Helps to increase end-user satisfaction

•Fine tunes utilization of system and application resources

•Supports future performance evaluation by “baselining”

Deliverables•Service preparation meeting (done remotely)

•Instructions how to install, configure and execute the for mandatory tools (collectl, cfg2html, ...)

•Detailed remote analysis of all collected data (processor, memory, disk, and more)

•Written report with detailed findings including graphical evaluation of collected data, analysis of current situation, and precise recommendations (action plan). Recommendations may include:

– Change parameters

– Optimize load balancing

– Increase hardware capacity

– Tune applications

– Adapt software versions and patch levels

– or many more

•Direct contact with the service engineer (through telephone)

•Onsite preparation and presentation can be done against additional charge

This section describes HPE SAP and Performance Services Team services for the operating system layer.

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Operating System services—Performance analysis for Windows Systems (PAMS)

Performance analysis for Windows Systems (PAMS)

Detailed view of the four key components of your system: CPU, memory, disk, and applicationDescriptionHPE PAMS supports the business by gathering detailed OS performance statistics based on Windows Performance Monitor data collection. The statistics are analyzed for performance optimization potential from an OS and application perspective.

The purpose of the PAM report provides a detailed view of the four key components of your system: CPU, memory, disk, and application.

Benefits•Detect performance bottlenecks

•Improve the performance of your system

•Distribute system load over time

•Enhanced load distribution in a client-server environment

•Detect trends of the system load


The collection of the hardware and OS data is processed by “perfmon” (Windows Performance Monitor) with minimal impact on the system resources.

Deliverables•Remote support during configuration of Windows Performance Monitor (collection timeframe,

interval, and metric definitions)

•Detailed analysis of all collected data (processor, memory, cache, disk, and more)


•Direct contact with the service engineer (through telephone)

The result of this analysis is a report that delivers detailed information about the system workload in the analyzed timeframe. The documented key performance metrics describe all involved layers of the operating system and the hardware.

The report can help you discover:

•Performance bottlenecks

•Load balancing issues

•Problems regarding resource distribution

•Free resources

•System utilization trends





Note: As soon as a Microsoft SQL Server is installed and running on the relevant Windows system, the service PAMS SQL responds immediately and is delivered.

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Operating System services—System Application Resource Analysis (SARA)

System Application Resource Analysis (SARA)

Detailed analysis of OS performance statisticsDescriptionHPE System Application Resource Analysis (SARA) supports the business by gathering detailed OS performance statistics that are based on the HPE Operations Agent data collection. It is available for dedicated OS platforms such as HP-UX, Linux, Windows, and IBM AIX. Those statistics are analyzed for performance optimization potential from an OS perspective.

Benefits•Visualizes utilization of basic operating system resources such as CPU, memory, I/O,

and network

•Gives more transparent view of resource utilization (either a short-term view—covering peak load situations; or long-term view as a basis for capacity and trending analysis if historical statistics are available)

•Identifies general load distribution over time

•Identifies the share of per application load over time




•Helps increase end-user satisfaction

•Fine tunes utilization of system and application resources


Deliverables•Service preparation meeting (done remotely)

•Remote support during installation and configuration of HPE Operations Agent software (individual setup and application group definition may need to be done)

•Detailed analysis of all collected data


•Present results and findings through a telephone conference or remote session

•Onsite preparation and presentation can be done against additional charge

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Virtualization and Cloud services—Performance Assessment Service for virtual environments

Virtualization and Cloud servicesPerformance Assessment Service for virtual environmentsAssess and improve performance for your virtual environmentsDescriptionThe Performance Assessment Service for virtual environments is a customized consulting service dependent on your requirements. Based on any individual situation, a team of performance consultants in the required areas is brought together.

The focus is not only on the virtual infrastructure (e.g., VMware ESX, Microsoft Hyper-V) but also on storage infrastructure (e.g., HPE 3PAR Storage, HPE EVA P6000 Storage, HPE StoreVirtual, and more) and virtual guest server with business applications conducting a performance review and analysis to support the business.

The purpose is to provide a detailed view of the key components of your business application landscape:

•Application performance (e.g., SAP ERP, Databases)

•Virtual guest server performance (e.g., SUSE Linux, Microsoft Windows Server)

•Virtual server infrastructure (e.g., ESX, Hyper-V)

•Storage system performance

This analysis can be combined with a guest OS performance analysis, a storage performance analysis, and application-specific services (e.g., Oracle, SAP). It is a perfect enhancement, in case all layers of the infrastructure need to be evaluated (end-to-end analysis) or when troubleshooting performance issue.

Benefits•Focuses on special performance issues (e.g., application performance, response time, and more)

•Visualizes hardware resource utilization

•Detects performance bottlenecks

•Helps optimize system throughput

•Supports decisions on capacity planning

•Helps optimize utilization of system and application resources

•Executes end-to-end analysis with focus on application performance

DeliverablesThe result of this analysis is a report that delivers detailed information about the system workload in the analyzed timeframe. The documented key performance metrics describe all involved layers of the virtual infrastructure and business application.


•Application performance and stability optimization

•Capacity reporting and planning


•Application performance support and sizing

The service is a combination of different kinds of single performance services linked together to provide a detailed picture on the workload behavior and to troubleshoot performance issues from application point of view.

The effort is calculated on demand after a qualification by a performance consultant.

The written report includes graphical evaluation of collected data, analysis of current situation, and recommendations (action plan, steps, best practice, and more). A final explanation of findings can be done on-site or remotely.

This section describes HPE SAP and Performance Services Team services for the virtualization and cloud layer.

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Virtualization and Cloud services—HPE performance documentation for SAP move to virtual environments

HPE performance documentation for SAP move to virtual environments

Documentation of SAP performance before and after the move to a virtual environmentDescriptionThis HPE service supports the business by gathering SAP workload and key performance metrics of the SAP application stack before and after virtualization. Main purpose of this service is to:

•Document performance degradation or improvement

•Identify potential area of improvement

A dedicated toolset collects all important and necessary configuration and performance data for a specified monitoring period. Key configuration and performance metrics are collected for all important system levels, such as:

•Application level: configuration, response time, workload and transaction load, and more

•OS level: configuration, utilizations, and more

•Database level: configuration, performance metrics, and more

Benefits•Documentation of hardware consumption, SAP workload, and performance metrics before

virtualization or changing your virtual environment

•Link SAP performance information and host-provider data together and provide in single point of view

•Documentation and comparison of hardware consumption, SAP workload, and performance metrics after virtualization

•Defining further steps in case of detected performance degradation

•Explicit reporting of important transactions and reports according to your input

•Defining critical areas to reduce the resource consumption in virtual shared environments

Deliverables•Installation and scheduling of the data collection program

•Analysis of the collected data to visualize workload and performance metrics

•Remote access to your system by an experienced SAP consultant to manually investigate and assess the system

•Utilization of SAP application resources, such as transaction steps and response time is visualized

•Envision utilization of important database resources, such as buffer quality or physical I/O (DB-dependent for Oracle, Microsoft SQL, DB2, MaxDB, Sybase, and HANA)

•Visualize utilization of basic operating system resources, such as CPU and memory

•Written report containing findings and recommendations

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Virtualization and Cloud services—HPE Performance Analysis for VMware vSphere Environments (VIPE)

HPE Performance Analysis for VMware vSphere Environments (VIPE)

Performance analysis of VMware ESX virtualization layerDescriptionThe HPE Performance Analysis for VMware vSphere Environments (VIPE) supports your business by gathering detailed VMware ESX performance statistics and configuration details using the “esxtop” and “vmsupport” commands.

The purpose is to evaluate the utilization of the ESX host resources: CPU, memory, disk and network, in a specific timeframe. Furthermore, the top VM guest consumers can be reported.

This analysis can be easily combined with a guest OS performance analysis, a storage performance analysis, and application-specific services (e.g., Oracle, SAP, and others). It is a perfect enhancement, in case all layers of a server need to be evaluated (end-to-end analysis).

Benefits•Visualizes hardware resource utilization

•Shows the load distribution in virtualized environments

•Detects performance bottlenecks

•Helps to identify top consumers

•Supports capacity reporting and planning

Deliverables• Installation and configuration instructions for extractor script. This script is based on

esxtop. Configuration data collection is based on vmsupport data.

•Detailed remote analysis of collected data

•A written report is provided including graphical evaluation of collected data, analysis of current situation, and recommendations (action plan)

•Depending on the detail level we offer three different report types:

– ESX host overview, useful for a high number of hosts, e.g., VDI environment

– ESX host details, when some hosts need to be evaluated without VM details

– ESX host comprehensive, useful for a single host with VM utilization details

•A final explanation of findings (provided remotely)

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Virtualization and Cloud services—HPE Performance Analysis for Hyper-V Environments (HYPE)

HPE Performance Analysis for Hyper-V Environments (HYPE)

Performance analysis of Hyper-V virtualization layerDescriptionThe Hyper-V Infrastructure Performance Analysis service (HYPE) supports the business by gathering detailed Hyper-V performance statistics on the host system.

The purpose is to provide a detailed view of the three key components of your system: CPU, memory, and the I/O stack.

This analysis can be easily combined with a guest OS performance analysis, a storage performance analysis and application-specific services (e.g., Oracle, SAP, and others). It is a perfect enhancement, in case all layers of a server need to be evaluated (end-to-end analysis).

Benefits•Visualizes hardware resource utilization of the Hyper-V host system

•Shows the load distribution in virtualized environments

•Detects potential performance bottlenecks

•Helps to identify top consumers

•Helps to optimize system throughput

•Supports decisions on capacity planning

•Helps to optimize utilization of system and application resources

Deliverables•Installation and configuration instructions for mandatory tools (Windows data gathering

tools HPS Report and perfmon)

•Detailed remote analysis of all collected data (processor, memory, and disk)

•A written report including graphical evaluation of collected data and analysis of current situation

•A final presentation of the findings (provided remotely)

The result of this analysis is a report that delivers detailed information about the system workload in the analyzed timeline. It includes key performance metrics of all involved layers of the Microsoft hypervisor. Furthermore, the top VM guest consumers are reported.


•System performance and stability optimization

•Capacity reporting and planning


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OSISV/IHV/OEMMicrosoft Hyper-VMicrosoft/XenSource

Provided by:

Hyper-V Architecture

Child PartitionsParent Partition

Applications

Windows Hypervisor

“Designed for Windows Server” Hardware

Ring-1

WMI ProviderVM Service

Applications Applications Applications

VM Worker Processes

Windows Kernel

IHV Drivers

VSP

VMBus

Windows Server

Windows Kernel

Windows Server Non-Hypervisor Aware OS Xen-Enabled Linux Kernel

User Mode

Kernel ModeVSC

VMBus Emulation

Linux VSCVMBus

Hypercall Adapter

http://h30507.www3.hp.com/t5/Technical-Support-Services-Blog/HP-s-Diagnostic-Gathering-Tool-for-Windows-HPS-Reports/ba-p/136395

Virtualization and Cloud services—HPE Hybrid Performance Assistance for Virtual Environments (HPAVE)

HPE Hybrid Performance Assistance for Virtual Environments (HPAVE)

Performance analysis of VMware ESX virtualization layerDescriptionHPE Hybrid Performance Assistance for Virtual Environments (HPAVE) is a structured manual performance check for VMware® virtual environments.

HPAVE uses a pre-defined and repeatable methodology to analyze many aspects of a VMware ESX environment.

The service does not require any tool installation and relies only on access to the Virtual Center and the ESX console.

The service inspects the utilization of compute base, CPU, memory, networking, and storage.

No changes are made to the systems and no data is extracted except for some screen captures to enable sensible reporting.

Benefits•A flexible approach to enable direct attention to your perceived problem

•No need to install expensive tools

•No data extracted from your installation

•Easy-to-understand reporting

•A repeatable approach enabling repeat deliveries to be compared

•Suggestions provided to resolve perceived problems

DeliverablesThe service can be as open ended as you want or it can strictly follow the HPE Hybrid Methodology for VMware performance analysis.

•Onsite workshop to identify current concerns

•Discussions of best practice

•Investigation using the HPE Hybrid Methodology

•Preparation of a written report including observed data, analysis of current situation, and recommendations

•Final workshop to discuss findings and develop any resulting plan of action

The service is delivered by VMware® Certified Professional (VCP).

This analysis can be easily combined with a VIPE, which extracts data using “esxtop” and presents graphs and data in a more formal fashion that screen dumping can achieve.

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Virtualization and Cloud services—VMware Health Check (VMHC)

VMware Health Check (VMHC)

Health Check of VMware ESX virtualization layerDescriptionHPE VMware Health Check (VMHC) supports the business by gathering VMware ESX configuration details using the VMware HealthAnalyzer Java interface.

The purpose is to provide a detailed view of the key components of your system: CPU, memory, and the I/O stack and compare them to industry standard best practice.

Benefits•Detection of actual or possible configuration problems in conflict with industry standard

best practice

•Satisfaction of regulatory configuration checks

•Detection possible performance bottlenecks

•Increased confidence in the design specifications

DeliverablesThe service is best performed on-site in close co-operation with customer representatives. The following are deliverables to this service:

•Workshop on VMware best practices

•Installation of VMware HealthAnalyzer

•Collection of data for health check

•Preparation of a detailed report commenting on the compute base, networking, storage, data center, virtual machines, security, and VMware® Virtual SAN™

•A workshop discussing analysis findings

•Delivery of formal report

The service is delivered by VMware Certified Professional (VCP).

The result of this analysis is a report that delivers detailed information about the system configuration and summarizes the discovered configuration with relation to industry standard best practice. Non-compliance items are prioritized in the order of severity.

This analysis can be easily combined with a VIPE service.

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Storage services—HPE Performance Analysis for HPE Enterprise Virtual Array (EVA)

Storage servicesHPE Performance Analysis for HPE Enterprise Virtual Array (EVA)

Detailed analysis of HPE EVA Storage performanceDescriptionThe purpose of this performance service is to provide a good understanding of the HPE EVA Storage performance and capacity situation. It identifies performance gains that may be available, and outlines actions that can be taken to improve the EVA performance.

This service provides a detailed report and analyzes business-critical performance metrics of the HPE EVA. It visualizes resource consumption and potential bottleneck situations and helps planning for future capacity demands.

Benefits•Visualizes utilization of EVA hardware with resources such as:

– Requests and throughput

– Controller utilization

– Response time behavior of virtual disks

– Disk group configuration and utilization

•Gives more transparent view of resource utilization

•Maps against system resources (connected hosts)

•Maps against application resources (databases or ERP application)

•Provides capacity planning and utilization:

– Supports decisions on system extensions

– Illustrates load distribution over time

•Improves system throughput


•Enhances utilization of available hardware resources

This performance assessment can also be used as baseline regarding performance, throughput, I/O profile, and more for comparison with subsequent measurements.

Deliverables•EVA performance data will be collected with “evaperf” commands

•Remote support during configuration of data collection

•Data analysis and compilation of an EVA performance report, which includes the consultant’s findings and recommendations, as well as a graphical representation of detailed performance data and configuration information

•Present results and findings through a telephone conference or remote session, if required

This section describes HPE SAP and Performance Team services for the storage layer.

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Storage services—HPE Performance Analysis for HPE XP Storage (XP)

HPE Performance Analysis for HPE XP Storage (XP)

Detailed analysis of HPE XP Storage performanceDescriptionThe purpose of this performance service is to provide an insight into the performance situation of the HPE XP Storage system. It identifies performance gains that may be available and outlines actions that can be taken to improve the HPE XP performance.

This service provides a detailed report and analyzes business-critical performance metrics of the HPE XP Storage. It visualizes resource consumption and potential bottleneck situations and helps planning for future capacity demands.

Benefits•Visualizes utilization of XP hardware resources such as front- and back-end components,

cache, RAID groups, and more

•Provides transparent view of resource utilization

•Determines load distribution over time

•Helps optimize utilization of available hardware resources and data throughput


This performance assessment sets a performance reference point including overall I/O storage profile and internal resource utilization for future growth and capacity planning.

Deliverables•Storage performance and data collection are based on HPE XPLS.

•In some situations, performance monitor is based on remote web console. There is no need to install and configure HPE XP Performance Advisor.

•Required software stack (such as XPLS, raidmgr,1 raidmgr library, and export tool, together with setup instructions) are offered in the beginning of the service.

•Remote support for customer and local HPE team during software configuration and collection setup are also included. In addition, optional on-site installation and configuration are available.

•An XP array performance report includes the XP performance specialist’s findings and recommendations, graphical representation of detailed performance data, and array configuration information.

•The customer, who could be you, is also briefed regarding the status of the array and recommendations are given for performance improvement.

1 XPLS and raidmgr are HPE tools used for data collection on XP Storage systems.

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Storage services—HPE Performance Analysis for HPE StoreVirtual Storage (P4PA)

HPE Performance Analysis for HPE StoreVirtual Storage (P4PA)

Detailed analysis of HPE StoreVirtual Storage performanceDescriptionThe purpose of this performance service is to provide an understanding of how the StoreVirtual Storage array is performing. It identifies performance gains that may be available and outlines actions that can be taken to improve array performance.

It provides service reports and analyzes business-critical performance metrics of a StoreVirtual. It visualizes resource consumption and potential bottleneck situations and helps planning for future capacity demands.

Benefits•Visualizes the utilization of StoreVirtual cluster (appliance or VSA) and resources such as:

– Storage cluster requests and throughput

– Storage node controller and network utilization

– Response time behavior of cluster, nodes, and volumes

•Provides storage node and volume configuration

•Gives a more transparent view of resource utilization

•Maps against system resources of connected servers

•Maps against application resources (databases, ERP application, Exchange, VDI, and VMware)

•Delivers capacity planning and utilization

•Supports decisions on system extensions and replacements—sizing

•Lists top resource consumer

•Allows resizing for upgrade planning

•Offers StoreVirtual VSA support

Helps to optimize the system throughput and utilization of the available resources to increase the end user and customer satisfaction.

Deliverables•StoreVirtual Central Management Console (CMC) retrieves performance and

configuration data

•StoreVirtual performance report includes findings and recommendations, graphical presentation of detailed performance data, and configuration information

•Correlating StoreVirtual performance metrics against application and system performance

•Remote support during the configuration of the data collection (optional on-site)

•Briefing the customer regarding the health status of the StoreVirtual Storage system and listed recommendations

•Management summary and rating

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Storage services—HPE Performance Analysis for HPE 3PAR StoreServ arrays (3PAR)

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HPE Performance Analysis for HPE 3PAR StoreServ arrays (3PAR)

Detailed analysis of HPE 3PAR performanceDescriptionThe purpose of this performance service is to provide a good understanding of the performance and capacity status of the HPE 3PAR StoreServ arrays. It identifies performance gains that may be available and outlines actions that can be taken to improve the HPE 3PAR performance.

This service provides a detailed report and analyzes business-critical performance metrics of the HPE 3PAR. It visualizes resource consumption and potential bottleneck situations, and helps planning for future capacity demands.

Benefits•Visualizes the utilization of HPE 3PAR StoreServ hardware resources through:

– Over all I/O requests and throughput

– Node utilization and load distribution

– Utilization of host ports and disk ports

– Service times of virtual volume, host, and total array

– Back-end load on physical disks

•Delivers capacity planning and utilization:

– Supports decisions on system extensions

– Shows load distribution over time

•Improves system throughput


•Enhances utilization of available hardware resources

This performance assessment can also be used as baseline regarding performance, throughput, I/O profile, and more for comparison with subsequent measurements.

Deliverables•HPE 3PAR StoreServ performance data is collected with stat commands on the

service processor

•Remote support during configuration of data collection

•Data analysis and compilation of an HPE 3PAR StoreServ performance report, including the consultant’s findings and recommendations, as well as a graphical representation of detailed performance data, and configuration information

•Present results through telephone conference or virtual room, if required

Individual Consulting and Cross Layer services—Performance Analysis for SAP Systems (PASS)

Individual Consulting and Cross Layer servicesPerformance Analysis for SAP Systems (PASS)

Detailed and combined analysis of OS and SAP performance statisticsDescriptionHPE Performance Analysis Service for SAP Systems (PASS) supports the business by gathering detailed OS performance statistics based on HPE Operations Agent data collection, combined with an individual analysis of SAP key performance metrics. Correlating OS and SAP performance statistics is an accurate way of analyzing the performance of the SAP installation and based on these fine-tuning recommendations are given. This report can also be used as basis for sizing or migration projects.

Benefits•Visualizes utilization of basic operating system resources such as CPU, memory, I/O,

and network

•Correlates OS performance statistics with SAP application and database performance metrics

•Gives more transparent view of resource utilization (either short-term view—covering peak load situations or long-term view as a basis for capacity and trending analysis if historical statistics are available)

•Identifies general load distribution over time

•Identifies the share of per-application load over time





•Fine-tunes utilization of system and application resources


Deliverables•Service preparation meeting (done remotely) defines individual SAP application

performance goals and aspects

•Remote support during installation and configuration of HPE Operations Agent software (individual setup and application group definition may need to be done)

•Detailed analysis and correlation of all collected OS, SAP, and database statistical data

•SAP and database statistics are additionally evaluated while online connected to the application (details to be defined during the service preparation meeting)


•Final presentation and explanation of findings (done remotely)

•Onsite presentation can be done, at additional cost

This section describes HPE SAP and Performance Services Team services for multiple layers as well as individual consulting services.

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Individual Consulting and Cross Layer services—OS Capacity planning plus SAP workload analysis

OS Capacity planning plus SAP workload analysis

Decision makers need reliable data for budget planning or cost distributionDescriptionThere is a clear methodology in times when IT budgets are being watched carefully:

•Tune your systems to avoid or postpone hardware investments

•Have a precise understanding of the development of the major capacity and performance figures over a longer timeframe

There are several possibilities to collect data and support decisions.

SAP application layer: capacity and performance data based on HPE TAMS toolsetBesides the SAP workload data like response time, query runtime, transaction, or navigation steps and the database figures the CPU and RAM consumption of a whole year is summarized in one report. With this information, it’s easy to identify long-term trends, extraordinary events and hence extrapolate these figures.

Operating system layer: accurate server performance data based on HPE Operations Agent or the Linux tool collectl data•You may want to identify peaks more precisely because your system has to cope with

reoccurring peak situations at a certain performance

•Consolidated servers may host several SAP systems in parallel, and you need to know the hardware consumption of each SAP system separately

•There are many processes running on the operating system level and you need to evaluate their resource consumption

Correlation of SAP and OS levelCorrelating the SAP application level with the OS level to find the source of high hardware consumption

•You need this information to detect optimization potential

•You need this information to distribute costs to the originator

Benefits•Invest your hardware budget with the best possible effect

•Identify the cause for peak situations

•Distribute costs to the originator

Deliverables•Preliminary contact to define the scope

•Written report

•Documentation of the findings

•Executive summary with recommendations based on the defined scope

•Direct contact with the service engineer (by phone) to discuss the findings

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Individual Consulting and Cross Layer services—Individual performance consulting


Investigation and analysis tailored to your needsDescriptionEvery customer situation differs. Complex situations require sophisticated solutions. It is always helpful thinking out of the box when you are confronted with such challenges. Standard solutions or services may not be helpful, individual consulting may be the answer.

Experienced technical consultants from the HPE SAP and Performance Services Team can assist and guide you to a successful solution. Individual Performance Consulting is your answer—it executes investigations and assessments that fit your needs.

Benefits•Customer-specific and individually tailored consulting approach

•You order and pay for what you need

•Reduced overhead

•Full flexibility to adhere to your demand

DeliverablesAt first, the Hewlett Packard Enterprise consultant contacts you to define the exact scope and requirements. The exact deliverables are defined along with your consultation. The HPE consultant focuses on balancing your verbal and written requirements along with employing the most reasonable approach to achieve the deliverable.

Depending on the needs, documentation may be kept to the bare minimum to focus on the technical execution of the investigation.

The results and findings are presented in a telephone conference or through virtual remote session. This typically includes:

•Investigations that have been carried out

•Outcome of the investigations

•Explanation of the findings

•Recommendations and proposals to improve behavior

•List of next steps

Typically, this service is performed remotely. On demand, the HPE consultant can also perform scoping, investigation, and presentation on-site (additional costs are charged). As this is an individual consulting session this is individually agreed with the customer.

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Solution Manager services—Solution Manager Health Check (SMHC)

SAP Solution Manager servicesSolution Manager Health Check (SMHC)

Assess health of the SAP Solution Manager with regard to software installation, configuration, setup, usage, and operationDescriptionSolution Manager Health Check is a remote service that provides you with a detailed overview of the current system state. It identifies gaps and actions, and estimates the effort for upgrades or investments.

This service gives you the possibility to bring your Solution Manager into a consistent state. That is mandatory prior to any Solution Manager project.

It also gives you important information during the application lifecycle to keep your Solution Manager in a healthy status during operation.

Details•Experienced HPE consultants execute multi-dimensional checks inside the SAP

Solution Manager.

•All relevant aspects of the SAP Solution Manager are evaluated, assessed, prioritized, and documented. The results are provided to the customer in written form.

•It helps moving the Solution Manager to the correct state prior to any related projects.

•The health check gives you important information during the application lifecycle to keep your Solution Manager in a healthy state during operation.

•On-demand presentation of the results is done in a virtual remote session.

Target audience•All HPE and SAP customers running an SAP Solution Manager System

•This service is very helpful for customers who are planning Solution Manager projects

Benefits•It provides a solid as well as independent baseline and action list to bring the system to an

optimal state

•Allows a smooth implementation of additional Solution Manager services or scenarios

•Supports efficient ongoing operation of your SAP ecosystem

Deliverables•Online investigation inside the SAP Solution Manager

•Written report with detailed results

•Clear action item list to improve the functional state of the Solution Manager

This section describes HPE SAP and Performance Services Team services for SAP Solution Manager.

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SolutionManager

Solution Manager services—Solution Manager assessment and implementation

Solution Manager assessment and implementation

Onsite Run SAP Assessment workshop and individual Solution Manager implementation as per requirements (Run SAP Assessment/Run SAP standards and methodology)DescriptionThe Onsite Run SAP Assessment workshop provides information about the Run SAP methodology, the SAP Solution Manager, and important changes as well as features of Run SAP support standards. Experienced HPE consultants share their experience of Solution Manager projects, customer discussions, and Solution Manager events with the SAP Partner Program.

The workshop is designed to have an open discussion about your requirements to build a solid SAP Solution Manager foundation. It also discusses its future usage.

DeliverablesAlong with you, we can define the road map for an effective usage of the SAP Solution Manager. Hewlett Packard Enterprise determines which of the Run SAP standards are most important or urgent.

Benefits and advantages•Stable production operation

•Readily available SAP Enterprise Support

•Higher visibility using Solution Manager as “single source of truth”

•Allows you to focus on innovation

Note: All activities start with a Solution Manager Health Check and an assessment workshop to determine the scope of work. Depending on the complexity of your requirements, we provide a POC first before we do the final implementation work.

Run SAPSAP has developed Run SAP to implement end-to-end solution operations for your solution and processes.

Run SAP consists of:•Run SAP support standards (the content)

•Run SAP road map (the methodology)

•SAP Solution Manager (the tool)

Note: Figure 1 based on SAP SE material, support.sap.com/support-programs-services/methodologies/support-standards.html

Figure 1. Overview of Run SAP standards and organizational relationship

Run SAP standards• Business process and interface

monitoring

• Change control management

– Change request management (ChaRM)

– Quality gate management

– Retrofit, cross system object lock, and more

• Custom code management

• Data consistency management

– Data integrity

– Exception handling

– Transactional consistency

• Data volume management

• IT service management

– Incident management

– Service desk

• Job scheduling management

• Remote supportability

• Root cause analysis

• Security

• Solution documentation

– Technical landscape documentation

– Business process documentation

• System administration

• System monitoring and alerting

– Including HANA monitoring

• Test management

• Upgrade management

The HPE SAP and Performance Team supports you to implement all the standards marked in bold.

Business

IT

Exception handling

Data integrity

Business process and interface monitoring

Data volume management

Job scheduling management

Transactional consistency

IT service management

Root cause analysis

Solution documentation

Remote supportability

Global business process champion End user

Key userRegional business process champion

Program management o�ice (PMO)

Service desk

Change control management

Testing

Upgrade management

Security

System monitoring and alerting

System administration

Application management

IT infrastructure

Custom development Business process operation SAP technical

operations

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https://support.sap.com/support-programs-services/methodologies/support-standards.html

https://support.sap.com/support-programs-services/methodologies/support-standards.html

Solution Manager services—Solution Manager patch and upgrade

Solution Manager patch and upgrade

Plan, prepare, and perform an upgrade, patch, or installation of an SAP Solution Manager according to the customer’s target scenarioWho should stay on Solution Manager 7.1?Mainstream maintenance of Solution Manager 7.1 will end on 31 January 2017. Engage us to discuss how to upgrade to the latest Solution Manager version and patch level to benefit from the technical and functional improvements.

Who should go for Solution Manager 7.2?Solution Manager 7.2 is available since end of 2015. Major improvements have been implemented in the area of Business Process Management (BPM). All companies planning to use process modeling or monitoring using BPM should upgrade to Solution Manager 7.2 as soon as possible.

Impact•On Solution Manager basic functions: If you are just using the basic functions (EarlyWatch

Alert [EWA], Maintenance, Landscape Management [LMDB]) the upgrade is easy and smooth. Alternatively, it is possible to perform a new installation.

•On Solution Manager CRM scenarios: CRM scenarios (Service Desk and ChaRM) were heavily impacted by the upgrade to Solution Manager 7.1. The upgrade to Solution Manager 7.2 will be smoother for these scenarios.

•On monitoring with Solution Manager: If you are using the old system monitoring, we recommend to upgrade as soon as possible to help minimize the gap of usable data and to benefit from the new features as soon as possible.

•Solution Manager 7.2 comes with a totally new implementation of the Business Process Management scenario, including Solution and Process Documentation and Business Process Monitoring. Learn more about these significant changes.

•For additional Solution Manager scenarios: A lot of new features in nearly every scenario were introduced. We recommend an assessment workshop first to determine the best approach.

Services and deliverables•Solution Manager upgrade service

Prepare and perform the technical upgrade to Solution Manager 7.2. The setup activities include preparation, basic setup, and managed system configuration of the development and production of Solution Manager along with one production system. Additional managed systems can also be connected (charged extra).

•Solution Manager patch service Apply the latest support package stacks within the same Solution Manager version. As SAP usually delivers new or changed functionality with Solution Manager support packages both impact and effort are comparable to an upgrade.

Managed system configuration can be ordered additionally.

•Solution Manager installation service Install the latest version of SAP Solution Manager in your environment. After installation the required setup steps are performed, including managed system configuration of the development and production of Solution Manager along with one production system. Additional systems are available on demand.

Related services•Solution Manager Health Check remote service provides a detailed overview of the current

system state. It identifies gaps and actions.

•Run SAP Assessment workshop: This workshop provides information about the Run SAP methodology and helps you to identify the support standards and Solution Manager scenarios that bring the most benefit according to the individual situation.

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SolutionManager

7.1SolutionManager

7.2

Solution Manager services—Solution Manager HANA integration

Solution Manager HANA integration

Connect your HANA installation to your SAP Solution Manager to benefit from system management and monitoring capabilitiesDescriptionThe Solution Manager HANA integration connects your HANA database and HANA applications to SAP Solution Manager to facilitate HANA system management. This helps in monitoring HANA status and availability and eases regular system administration tasks.

In addition, EWA reports are also activated.

DeliverablesChanges and customization are performed in the HANA database system, on operating system level of the servers hosting the HANA server, and on SAP Solution Manager to achieve the result. This includes the following:

•Implementation of basic functions on Solution Manager

•HANA connection to SLD and Solution Manager

•Installation of latest diagnostic agent

•Establishing required system users

•Installation of database libraries

•Performing managed system setup

•Execution of technical monitoring setup

As a result, EWA reports and technical monitoring are active.

BenefitsEWA reports give a weekly overview of the system status as well as valuable indicators on tasks to do. HANA monitoring in SAP Solution Manager provides a central place showing all relevant information and enables alerts in case of unexpected system status.

So, the Solution Manager—HANA integration enables accurate and up-to-date system information. Any abnormal situations or downtimes are also detected quickly. Weekly EWA reports are setup and scheduled.

PrerequisitesPrerequisite is a successful Solution Manager Health Check service. The service can be performed remotely or on on-site.

Customers or the ASM provide the remote access (SAP GUI, HTTP, and OS/Linux) with relevant user credentials.

If on-site assistance is needed, we need an office space with network access to the HANA database and Solution Manager, along with relevant user credentials.

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SAP HANA

Solution Manager services—Solution Manager scenarios

Solution Manager scenarios

Implementation of SAP Solution Manager scenariosDescriptionHPE assists you with the implementation for multiple Solution Manager scenarios—everything related to “IT service management” and “Run SAP like a factory.”

•IT service desk Configure the built-in Service Desk for use with incident, problem, request, and knowledge management.

•Change request management (ChaRM) Setup ChaRM and adapt configuration according to your needs. It includes both change request and execution, along with in-depth consulting on test scenarios as well as TMS setup.

•System and technical monitoring Setup and configure the monitoring of managed systems, adapt thresholds, and objects to your needs. Get advice on technical monitoring best practices. Monitoring consulting is possible for CCMS monitoring, legacy Solution Manager system monitoring, and current technical monitoring.

•Root cause analysis (RCA, SMD) Configure diagnostics (SMD) and train the users on how to use the RCA tools.

•Business process and interface monitoring Setup business-related monitoring in coordination with the business process responsibilities. Beyond pure technical monitoring, this includes business metrics such as throughput, document volume, backlog, and more.

•Job scheduling management Job management consists of two parts. Job documentation with job requests to gather and manage non-technical information and error-handling information as well as a change management for your jobs.

Job execution uses the built-in SAP scheduler or advanced scheduling solutions such as SAP CPS, BatchMan, or other third-party scheduler.

•Data volume management DVM is used to control and reduce the amount of data on your productive SAP systems.

•Additional scenarios Additional scenarios may be in scope, depending on the individual customer situation and requirements.

Note: Figure 2 based on SAP SE © material, see support.sap.com/solution-manager/processes.html

Figure 2. SAP Solution Manager—single source of truth and central tool for SAP system and lifecycle management

BenefitsSAP Solution Manager is a sophisticated toolbox for application management and provides all the tools to manage and operate your SAP system landscape.

By implementing individual/single scenarios (tools), you benefit from these features. You can achieve cost saving and gain efficiency by following the SAP recommended methodologies “Run SAP” and “Build SAP.”

DeliverablesImplementation of specific Solution Manager scenarios as customer-specific project.

IT service management IT portfolio and project management

Run SAP like a factory

Business process monitoring and analytics

Monitoring of systems, technical scenarios, and end user experience

Single source of truth

Build SAP like a factory

Change

Design mgmt.

Build mgmt.

Test mgmt.

Release and deployment mgmt.

Build execution

Test execution

Deployment execution

Project

Business requirement

Portfolio

Enhancement

Service request

Request for change

Incident

Problem

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https://support.sap.com/solution-manager/processes.html

Workshops—Performance-related workshops (Linux, HP-UX, Windows, and Java)

WorkshopsPerformance-related workshops (Linux, HP-UX, Windows, and Java)

Knowledge and best practices sharing of performance-related topicsDescriptionBased on our teams’ experience and technical know-how several performance-related workshops have been created and are delivered to customers as well as HPE teams. Topics covered so far:

•Linux performance

•HP-UX performance

•Windows performance

•JAVA Performance

•HPE performance tools best practices

The workshops can be combined as needed. The following descriptions are only rough outlines.

OS performance workshopsThe performance workshops provide fundamental approaches for investigating performance incidents as well as in-depth details about the major performance-relevant resources (CPU, memory, disk, and more). Analysis tools and how to use them are pointed out.

At the end of the workshop, you are able to understand “what is performance” and “how can I start evaluating if I am facing a performance problem.”

HPE performance tools best practicesThis workshop gives a brief understanding on configuring and using the HPE Operations Agent and HPE Performance Manager as well as getting the best out of these products when evaluating performance and capacity trends.

At the end of this workshop, you will know about product capabilities, how to use them most efficiently, and have general guidelines on how to start a performance evaluation using these tools.

This section describes HPE SAP and Performance Services Team workshops.

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Service packages—HPE Performance Services Guided Advice Package

Service packagesHPE Performance Services Guided Advice Package

Let a technical consultant guide you; the consultant listens and makes note of your requirements, evaluates your system landscape, and offers you appropriate services and individualized service plans. This delivery methodology provides you with services that match your individual business requirements.DescriptionThe HPE Guided Advice Package provides an efficient way to assess your specific service needs.

A technical consultant of the HPE SAP and Performance Services Team with in-depth performance skills calls and interviews you to hear about system requirements. If necessary, the consultant logs on to the system to double check. Based on the collected information, HPE proposes appropriate services to you.

If further layers need to be included, virtualization or storage investigations are required, or if scenarios that are more complex need to be covered then additional layers to the base package have to be considered and charged.

DeliverablesThe delivery includes three days of consulting. During the first phase of the HPE Performance Services Guided Advice Package, a technical consultant from the HPE SAP and Performance Services Team reaches out to you to comprehend your requirements and environment. You provide an input about the technical components of your most important business applications and environments you want to see covered. If necessary, the consultant logs on to the system to double check the information and collects existing performance data.

Additional two days can be used to perform the services and develop a service plan to address your requirements.

Based on a thorough investigation you get a written report with detailed findings, graphical visualization, and essential recommendations to improve performance.

BenefitsWithout dealing with the HPE service catalog and offerings, you get a proposal about the offerings that are best suited for your system landscape.

With the help of HPE Performance Services Guided Advice Package, the relevant IT components are identified and necessary end-to-end investigations are carried out for the identified layers. This proactively safeguards the application’s performance, makes performance predictable, supports the business by actively managing performance aspect, efficiently prevents, and eventually solves performance bottlenecks, if they occur.

This section describes HPE SAP and Performance Services Team service packages.

This package is available from the HPE Proactive Select menu.

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OS/DB Migration services—SAP OS/DB migration

OS/DB Migration servicesSAP OS/DB migration

DescriptionIf at any stage of the SAP software lifecycle you need to change your operating system or database, the SAP OS/DB Migration service effectively executes successful migration. It also supports smooth and continued operations on the new platform.

Value propositionSAP OS/DB Migration service helps minimize technical risk involved in an operating system or database migration, and avoids unforeseen costs that can occur during the migration.

Delivery typeThe SAP OS/DB Migration service consists of several phases: preparation, trial migration, optimization, and final migration.

All SAP migrations are planned and executed by a SAP-certified HPE consultant. Only SAP-certified consultants are eligible to execute heterogeneous migrations of productive SAP systems.

This is a well laid-out, easy-to-follow plan based on experience with hundreds of migrations. It prepares your SAP system so it provides better performance, availability, and maintainability on the new platform.

Benefits•You can achieve efficient, technically robust operation of your new operating system or

database at a minimal cost

•Your migration project is accelerated to get a faster return on your investment

•Expensive system downtimes during the migration are reduced

•System resource usage is improved to make the most of your IT investment

•Infrequently required migration expertise is outsourced

Note: It depends on individual customer circumstances, which migration tool should be used to transfer the data.

This section describes HPE SAP and Performance Services Team services for OS/DB migration.

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The Account Performance Consultant (APC) concept—HPE Account Performance Consultant: APC methodology with service plan

The Account Performance Consultant (APC) conceptHPE Account Performance Consultant: APC methodology with service plan

The APC is a technical expert from the HPE SAP and Performance Services Team who acts as a single point of contact for all performance and capacity topics.

This section describes HPE SAP and Performance Services Team services around Application Performance Consultant.

Figure 3. Account Performance Consultant—overview, positioning, responsibilities, and process.

MethodologyScope

Account Performance Consultant

Application SAP or any other application

Virtualization VMware ESX, Hyper-V

DatabaseOracle, MS SQL Server, DB2, HANA

Operating system Linux, Windows, HP-UX

StorageXP, EVA, HPE 3PAR, P4000

1. Assessment and scoping- changes- complaints- history- skills- involved partners

2. Data collection- define layer- identify tool- advise and implement

data collector

3. Service execution- proactive services - frequency according to service plan- reactive and troubleshooting only if

required

4. Ongoing performance management by APC

- single point of contact- additional TCs are involved as

required

Deliverable: Service planRequired data collectors/numbers of proactive services/budget for services on demand- delivered by Technical Consultant- governance by APC

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The Account Performance Consultant (APC) concept—HPE Account Performance Consultant: APC to manage your performance topics

HPE Account Performance Consultant: APC to manage your performance topics

The APC is a technical expert from the HPE SAP and Performance Services Team. The APC works as a single point of contact for all performance and capacity topics.The APC manages the following process:

1. Assessment of requirements and scope Based on individual requirements a service plan is compiled. It contains performance and capacity services for multiple technical layers (Application, OS, DB, storage, and virtualization). The scheduling frequency of proactive services is agreed upon based on upcoming projects and dynamics of the IT environment. The delivery of proactive services is complemented with a package of “services on demand” for unpredictable events.

2. Implementation of tools and collectors The APC supports implementation of required performance tools and collectors. Executing all proactive services based on the service plan, determines the start of the performance and capacity management.

3. Service plan execution Experienced technical consultants from the HPE SAP and Performance Services Team perform proactive services (ongoing and periodical) and reactive services (per-event, troubleshooting as required) based on the agreed scope of the service plan.

The APC communicates the results and recommends further actions, if necessary. The APC is the first contact to collect additional requirements raised by the customer, e.g., if additional services around upcoming projects such as updates, OS/DB upgrades are required, and more.

4. APC governance The APC manages resources in case there is additional performance and capacity services demand. They also manage all activities to meet the requirements of the service plan. On completing the service plan, the APC reviews the results with the customer and agrees on a refresh.

APC activities can be carried out remotely or on-site, as agreed. However, technical services are usually delivered remotely. The scope of the APC and service plan activities are determined with an agreed number of technical consulting days per year or per project.

The service plan is frequently checked and adjusted according to your needs. A typical period is 12 months. And, the minimum scope for the APC is 20 days of technical consulting.

This service plan is the core of the APC methodology. The service plan is compiled in close discussion and negotiation with the customer to fit the individual demand. Typically, the plan covers a period of one year. During the execution of the service plan, the APC supervises the delivery of the individual services. Additional consultants are assigned as required. Results are summarized and presented by the APC, who remains your single point of contact.

Service Plan 2017 for customer XYZ

Family guide

Service\System Sum (days) Cross-system System ABC System DEF System GHI System JKL

SAP Trend Analysis 20 12 4 4

Java performance 4 4

SAP SQL and ABAP 6 2 2 2

Linux performance 12 4 2 2 4

Virtualization (VMware/Hyper-V) 10 4 2 2 2

Storage analysis 6 6

APC effort 5 5

Reactive support 5 5

Workshops 2 2

SAP Solution Manager 10 10

Sum 80 Overall days for technical consulting

Glossary

Glossary

Technical and SAP abbreviations, technical terms

ABAP Technology platform for SAP instances

ASE For Sybase ASE, advanced server engine, and a database

AWR Oracle application reports (automatic workload repository) including also performance metrics

BW Business Warehouse—a data mart for reporting

BWA Business Warehouse Accelerator—an in-memory technology component to speed up BW

CCMS Computing Center Management System, a system monitoring and alerting system for SAP software

ChaRM The scenario Change Request Management within SAP Solution Manager to control and rollout changes within an SAP system landscape

CRM Customer relationship management, in general and as SAP product

DVM Document Volume Management, a scenario within Solution Manager to monitor data growth

E2E End-to-End, featuring the entire process instead of just a part of it

EP SAP Enterprise Portal, a web platform to present content. Also functions as presentation layer in the front-end for back-end systems such as ERP

ERP Enterprise Resource Planning—the central product of SAP for every company

ESX Software from VMware for virtualization

esxtop Data collection tool for VMware ESX

evaperf Performance metrics collector tool for HPE EVA storage

EWA EarlyWatch Alert, a report that should be generated weekly for all SAP systems in the customer’s landscape

HANA Previously this was “high performance analytics,” now this is not regarded as abbreviation anymore but used as an offering name for the latest SAP in-memory database

HPS Report HPE’s Diagnostic Gathering Tool, an information-gathering tool for Windows servers

Java Alternative to ABAP as technology platform

LiveCache The central technology component of SCM

LMDB Landscape Management Database, the predecessor of SMSY and used to map and represent the customer’s system landscape in SAP Solution Manager

MOPZ Maintenance Optimizer, a SAP Solution Manager tool to plan and prepare upgrades and the download of required software

perfmon Windows data collector tool

PI SAP Process integration

PO SAP Process orchestration

raidmgr Performance data collector tool for HPE XP storage

RCA Root Cause Analysis

SCM Supply Chain Management (product)

SLD System Landscape Directory, a Java server application to collect system information automatically

SMD Solution Manager Diagnostics, a tool for root cause analysis

SMSY An SAP transaction to map the system landscape

SolMan SAP Solution Manager—a central SAP tool to manage application lifecycle management and SAP operation

SQL Database server and database query language

SRM Supplier relations management

VDI Desktop Virtualization

VSA Virtualized Storage Appliances transforms your server’s internal or direct-attached storage into a fully featured shared storage array, without the cost and complexity associated with dedicated storage

XI Exchange integration

XPLS Performance data collector tool for HPE XP storage

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Conclusion

Whatever performance challenge or performance issues your IT or business teams face, there is a one-stop solution to assist you. The HPE SAP and Performance Services Team can assist you to solve your performance issues. There are offerings covering all layers within the IT stack: from storage, hardware, virtualization and cloud, operating system, database—up to the application level with SAP.

For more informationEven after reading this document, if you have any questions the HPE SAP and Performance Services Team offers free-of-charge presales sessions to provide answers. Contact: [email protected].

Resources

Approach your HPE contact or HPE representative (e.g., ASM, ADM, or others) to get in touch with the team, or directly send an email to the HPE SAP and Performance Services Team at [email protected].

HPE Lifecycle Event ServicesHPE SAP and Performance Services Team Lifecycle Event Services are designed to provide your IT team with additional resources, specialist skills, and value services. These services help accelerate time to production for your new purchases, achieve technical project objectives, and maintain peak performance of your existing infrastructure. Whether you need to pre-integrate and build specific products and systems prior to delivery, enable on-site implementation and deployment for faster time to production, or gain access to technical experts, HPE Lifecycle Event Services provide knowledgeable expertise at every step of the way—accessible when, where, and how you’d like.

These services are available directly from Hewlett Packard Enterprise and through our global network of authorized HPE ServiceOne support partners. Visit our website for more information. hpe.com/services/technicalservices

Learn more athpe.com/services

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© Copyright 2015, 2017 Hewlett Packard Enterprise Development LP. The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.

Microsoft, Windows, and Windows Server are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Oracle and Java are registered trademarks of Oracle and/or its affiliates. SAP and SAP HANA are trademarks or registered trademarks of SAP SE in Germany and in several other countries. UNIX is a registered trademark of The Open Group. Linux is the registered trademark of Linus Torvalds in the U.S. and other countries. VMware, VMware vSphere, VMware Certified Professional, VMware ESX, VMware vCenter, and VMware Virtual SAN are registered trademarks or trademarks of VMware, Inc. in the United States and/or other jurisdictions. ITIL® is a registered trade mark of AXELOS Limited. All other third-party trademark(s) is/are property of their respective owner(s).

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