hpcl crm
DESCRIPTION
customer relationship management in HPCLTRANSCRIPT
HPCL is a Government of India Enterprise with a Navratna Status, and a Fortune 500 and Forbes 2000 company, with an annual turnover of Rs. 1,69,011 Crores and sales/income from operations of Rs 1,88,130 Crores (US$ 36.975 Billions) during FY 2011-12
At HPCL retail outlets we believe in maintenance. Maintaining not just the vehicle, but a steady relationship with our consumer.
The HP retail outlet. Simply drive in, anytime, anywhere.
GOLD / SILVER CREDIT CARD.
Reward Points on every fueling
2.5 % surcharge refund
10% discount on Jharcraft outlets
Reward Points on every fueling
Payback Points2.5 % surcharge
refund
Club Hp
Pooling loyalty benefits from many attractive partners
unique rewards program for earning points on refueling, traveling, shopping, eating out, watching movies, flying etc.
Redeem points in a single click at www. payback. In
HPCL, Axis Bank and Shriram Transport Finance Company (STFC) have come together to launch tripartite co-branded credit card.
STFC will issue this card as per customers previous record.
Customer can save 2.5% surcharge by using this card.
Used for Bulk Billing If your total bill is Rs. 500000 or more you
will get a discount of 20 paisa/ liter. It is a time taking process.
Retail Automation System at 1700 HPCL Retail Outlets.
capturing, collating and analyzing all the transactions electronically.
Manual intervention is eliminated, and speed of transaction & operations is increased, resulting in a Quick Fill Experience.
Transparency and control of all facets of Retail Outlet operations & real time performance analysis.
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These automated outlets have been branded "e-fuel stations".
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If you fill your car/bike tank full you will get pollution check free.
If you purchase 12 liters oil so you will get one liter oil free.
Come on any Friday and get double reward points on payback cards.
Free check ups and oil changing facility by special machine.
NANO Model- No automation No Operation - If your system is down and you are unable to
connect to the fueling machine then close the pump till that time you again get connected.
- Every single transaction on any machine can be easily tracked by the system throughout India which helps to keep a proper record and save the chances of fraud.
THANK YOU