hp software universe: shunra presentation

© 2009 Hewlett-Packard Development Company, L.P.

The information contained herein is subject to change without notice

New performance validation efficiencies with WAN emulation and HP software

Adam Clay Vice President, Worldwide Sales at Shunra Software

Jeff Chapman Head of Technology at ING Direct

Howard ChorneyLead Consultant at JES Consulting

© Copyright 2009 Shunra Software Ltd

Shunra Complements HP Solutions

Application Performance Intelligence

Reduce time-to-market

Ensure high quality of experience

Guarantee application

deployment success


Agenda

• Introductions

• Managing Customer Experience at ING Direct

– Jeff Chapman, Head of Technology

• Mitigating Risk of Application Failure during a

Data Center Relocation & Consolidation

– Howard Chorney, Lead Consultant

• Questions


Jeff Chapman

• Head of Technology at ING Direct since 2004

• Over 13 years of Software Development and IT

Management Experience

• Deep knowledge of online banking and brokerage

technologies


Managing Customer Experience at ING Direct

Jeff Chapman, Head of Technology


ING Direct: Customer Experience

• Direct Bank (Customers Online & Phone)

• Why so business critical?

• Why invest?


Application Performance: Custom CRM

• Custom CRM Application

• Integrated with VoIP & call routing

• Four call center locations

• Challenges

• Needed to open new call center in

Hawaii

• Question: Deploy with current

infrastructure?


Customer Satisfaction Metrics

We Turned to Shunra for Best Practices

Service Level:

Minimize wait timePromoter Score:

Would you recommend?


Shunra in ING Direct

VE Network Catcher in Production

VE Appliance and HP LoadRunner in the Lab

Application Performance Validation with Network

Simulation

Performance Testing


HP LoadRunner v9.5 & VE Desktop for HP

Software

Easier Implementation of Automated

Performance Testing

Continuous Integration with HP LoadRunner

QA

Evolved Best Practices Testing


Application Performance Formula

Leading Edge Technology

Innovative Process & Testing

Engaged IT Staff

Reduction in Costs

Exception Customer

Experience


About Howard Chorney

• 30 Years of Industry Experience

• Software

– Software Development Life Cycle (SDLC) experience

• Development and QA disciplines

• Hardware

– Gate Chasing

– Customer Service

– Maintainability Engineering


Mitigating Risk of Application Failure during

a Data Center Relocation & Consolidation

Howard Chorney, Lead Consultant


The Challenge

• Fortune 100 company was planning data centers

updates

– Consolidations

– Relocation

– Outsourcing

• Entire company was affected

• Enterprise Performance Test Development Team

tasked to test before production implementation


The Solution

• Our EPTD team was:

– Experienced in the majority of major applications

– Experienced in the infrastructure

– Experienced in an array of testing tools

– Experienced in performance risk management

– CMMi rated staged equivalent level 3


The Solution

• Developing the approach:

– Performance Risk Assessment

– Testing methodology, tools selection

– Gap analysis

– Testing

– Results analysis

– Reporting and recommendations


Performance Risk Assessment

• Formal industry wide method for establishing

testing needs based on a set of objective

criteria

• Performance Risk Assessment Steps– Assessment goals

– Assessment classifications, scores and mitigation strategies (Critical

and High classifications required full testing)

– Assessment interviews

– Assessment analysis and scoring

– Assessment reporting


• Testing methodologies we used the EPTD CMMi

rated phased approach– Scoping, Requirements, Development, Execution, Analysis &

Reporting, Project Closure

• Tools selection

– Performance Testing = HP Performance Center

• Provided EPTD with ability to simulate multiple users

accessing applications simulating real world business

transactions while gathering all our required performance

statistics such as CPU and memory utilization.

Testing Methodologies and Tools


Testing Methodologies and Tools

• Tools selection (cont’d)

– Network Modeling and physical simulations = Shunra

VE appliance and Shunra Desktop

• Provided EPTD the ability to simulate all required network

attributes including, Latency, Packet Loss, Network

Footprints over multiple routes while gathering all the

necessary results. Also provided us the ability to adjust the

above characteristics for what if scenarios

“The Shunra products are not only cool technology, the

products really work” - Howard Chorney


Gap Analysis

• Assess each application against the score

• Determine steps to cover mitigation requirements

– Critical and High:

• Did we have existing automated testing?

• Did the tests satisfy the testing requirements?

– Medium and Low:

• Did we have application monitoring tools in place to satisfy

production monitoring requirements?


Testing

• Using our tool sets and CMMi rated methodology testing

went as planned

All from the comfort of our

local lab!


Shunra Software as a Service

• We contracted with Shunra Professional Services to

assist us with their testing points

– Working with the Shunra engineer provided us with the

knowledge and confidence we needed to complete on going

tasks involving the Shunra appliance on our own

– The Shunra engineer was also very valuable in writing hooks

into performance center to increase the value of our results

sets


Results & Analysis

• Analysis was easy because we trusted our results.

– HP Performance Center we’ve been using for years

– The Shunra VE appliance we had the fortune to discover

it’s value on a smaller scale project where we leased the

box. We tested an application over a simulated satellite

link. We then tested the application over a real satellite

link. The results sets matched thus proving to us that we

had the right solution


Reporting and Outcome

• Reporting

– Based upon the results we were able to report on several

potential issues

• Outcome

– Systems, network and application teams deployed and tested

potential solutions prior to production.

Note: Some of the actions included not moving applications to the alternate site.


Questions?

Thank You!www.shunra.com

US: 877.474.8672

International: +44 (0)207 153 9835

hp software universe: shunra presentation

Technology

ing directjeff chapman

testing needs

management experience

center locations

years of software development

tools tools selection

eptd cmmi

analysis reporting