HP Printer Device Recovery Procedure

TDevice Recovery ProcedureT ........................................................................................................... 1 TIntroductionT ..................................................................................................................................... 1 TProcedureT ....................................................................................................................................... 1 TOther RFU (Remote Firmware Upgrade) messages and how to address themT .......................................... 6

0BDevice Recovery Procedure

1BIntroduction This procedure should only be used when attempting to recover an HP LaserJet product when the product displays Send USB Upgrade on USB Dev port. It should not be used to update firmware on a working product at the READY state.

This procedure is supported with the following operating systems: Windows 2000 Windows XP Windows Server 2003 Windows Vista Windows Server 2008

2BProcedure 1. Turn on the product to be recovered. The product control-panel should display one of the following

TmessageTTsT:

RFU Load Error Send RFU Upgrade on USB dev port

Inflate Error Send RFU Upgrade on USB dev port

CRC Check Error Send RFU Upgrade on USB dev port

The error above will be quickly followed by the following message: Download file now Send RFU Upgrade on USB dev port

When the product displays the above message it is ready to accept the firmware upgrade.

NOTE: If the product has a parallel port, the word “parallel” will be in place of “USB” in the message. If the product has both USB and parallel ports, use the port defined in the message. If the incorrect port is used, the recovery will not be successful.

NOTE: Network ports may not be used to recover HP LaserJet products.

2. Connect a USB cable between the product and the computer to be used for the recovery.

NOTE: If you have a Hewlett-PackardHP LaserJet USB Upgrade driver already installed on the computer being used for recovery, proceed to Step X4X. A Windows Plug and Play event should begin. A text bubble should read: “Hewlett-PackardHP LaserJet USB Upgfound” and the Found New Hardware Wizard will automatically start.

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NOTE: If you do not have a Hewlett-PackardHP LaserJet USB Upgrade driver already defined on the computer being used for recovery and do not receive a Plug and Play event, you must disconnect the USB cable from the computer, delete all drivers connected to local ports from the Printers folder, and then reconnect the USB cable to the computer. You should then receive a Plug and Play event for the product.

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3. Use the following steps to create the print path from the computer to the HP LaserJet product.

a) From the Welcome to the Found New Hardware Wizard screen select No, not this time and then click the Next button.

Figure 1-Welcome to the Found New Hardware Wizard screen

b) From the Found New Hardware Wizard screen, select Install from a list or specific location (Advanced) and then click the Next button.

Figure 2-Found New Hardware Wizard screen

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c) Select Don't search, I will choose the driver to install and then click the Next button on the Please choose your search and installation options screen.

Figure 3-Please choose your search and installation options screen

d) Select Printers for the Hardware Type on the Found New Hardware Wizard screen and then click the Next button.

Figure 4-Found New Hardware Wizard screen.

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e) Select any HP LaserJet printer from the Add Printer Wizard screen and then click the Next button. It is not necessary to use the product-specific driver. The purpose of this step is to create a print path to the product and any HP LaserJet printer driver will work.

Figure 5-Add Printer Wizard screen

f) Click the Yes button in the Update Driver Warning screen.

Figure 6-Update Driver Warning screen

g) Rename the printer you are installing, on the Name Your Printer screen, to “Hewlett-

PackardHP LaserJet USB Upgrade”. Use this exact spelling (with no space between “Packard” and “HP”) since this is the name for the Plug and Play port in recovery mode for all HP LaserJets. This will help identify the driver to use when selecting the print path to the product. Click the Next button.

Figure 7-Name Your Printer screen

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NOTE: Do not delete this print driver from the Printers folder. Once this port is created, it can be used as the print port anytime an HP LaserJet product needs to be recovered. On any future recovery, you only need to plug in the USB cable to the product and run the HP Easy Upgrade Utility with this port selected to recover a product.

h) While the installation completes, the Completing the Found New Hardware Wizard screen appears. Click Finish to close the wizard.

Figure 8-Completing the Found New Hardware Wizard screen

A bubble message from the task bar will display: New hardware is installed and ready to use. This message indicates that the driver has installed properly.

4. Go to your Printer and Faxes folder. Find the printer you just added. Right Click and select Properties.

a) Go to the Ports Tab and make sure the Enable bidirectional support is unchecked. (Figure 9)

b) Go to the Advanced Tab and make select the Print directly to the printer. (Figure 10) c) Click Apply, and then OK Figure 9 – Ports Tab Figure 10 – Advanced Tab

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5. Run the Update Utility Builder Tool and select the printer you just installed. Press the Send Firmware button.

Figure 11-Update Utility Builder tool screen

WARNING! Only the formatter firmware is updated when the product is in recovery mode. Other components that have updateable firmware are not updated during this procedure. After the product is recovered, you must resend the complete firmware bundle to the product. This is necessary to avoid a mismatch between the formatter firmware and the other components in the product. It is important that the latest supported firmware bundle is sent to the product after the product is in a ready state.

Firmware bundles are consumed by the product serially. Components are updated one at a time. The display will alternate between Receiving Upgrade and Performing Upgrade. Once all components have processed the corresponding update, the product will reboot.

If the scan copy board firmware component has been updated, some products require a second power cycle. This may require a manual power off and then back on. Because the current firmware bundle is consumed serially, it may cause the Windows spooler to display a spooler text bubble stating that the print job has failed. This is normal and should be ignored. As the product updates a component, the Windows spooler may time out and display the text bubble. Once the next component in the firmware bundle starts to download to the product, the Windows spooler text bubble will close on its own.

3BOther RFU (Remote Firmware Upgrade) messages and how to address them

Download file now Send RFU Upgrade Mismatch between Product and file

This error is generated when the wrong firmware file is sent to the device. Try sending the correct firmware upgrade file using your usual method of sending RFU files.

Resend Upgrade

This error is generated when one of the firmware components fails to fully install. Try sending the correct firmware upgrade file using your usual method of sending RFU file

Copyright and License

© 2008 Copyright Hewlett-Packard Development Company, L.P.

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Trademark Credits

Microsoft®, Windows®, and Windows® XP are U.S. registered trademarks of Microsoft Corporation.

Edition 1, 8/2008