hp openview ecare is a fast, efficient way to access always- on, interactive technical support tools...
TRANSCRIPT
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HP OpenView eCare is a fast, efficient way to access always-on, interactive technical support tools needed to manage your business and ensure uptime. Information and tools used by HP OpenView support experts are now available to you, to support
multi-platform, OpenView environments.
Please mouse click to continue with the tour of HP OpenView eCare.
OpenView eCare www.openview.hp.com/services
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Menuplease choose one of the following areas
Exit
Menu
2. Troubleshooting
3. Support Offerings
4. Stay Connected
5. Problem Reporting
7. Using Products
8. Training
1. Main Page: support.openview.hp.com
6. HP NetAction Product
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Main Page
HP OpenView eCare consists of eight main support and resource functions.
4. Problem Reporting1. Troubleshooting
2. Support Offerings
3. Stay Connected
Back to the menu
5. Using Products
6. Training
Click mouse to continue
7. Developer Support
Programs
• Submit & track support calls.
• Software Update Manager
• Auto Pass Passwording
• Register for email
notification of fixes.
• Learn from the on-line
OpenView community.
• Manage your support contract.
• Available 24 hours a day, seven days a week.
8. NetActionProducts
• Bluestone
•Opencall
•And others
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Troubleshooting
We have an enhanced Knowledge Base to help you Self-Solve.
Click mouse to continue Back to the menu
You can search by Key Words
Knowledge Resources Includes:
• Application Notes
• Engineering Notes
• Product Manuals
• White Papers
• FAQ’s
• Known Problems
• Patch Documentation
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Troubleshooting
Document ID Lookup on our Knowledge Base can help you find your answers.
Click mouse to continue Back to the menu
You can search by Document IDDocuments include:
• Engineering Notes
• Patches
•Known Problems
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Support Offerings
You can choose the appropriate Level of Support for your Service Contract.
Customer Care Standard
Click mouse to continue
Customer Care Premier
Customer Care Extended
Customer Care Advantage
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Partner CareExtended
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Support Offerings
Developer Support Programs
Different Types ofDeveloper Programsto meet your needs.
Click mouse to continue
Here is an exampleof one type of program for NNM, ITO, and ECS.
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Partner Care
Click mouse to continue
Back to the menu
Partner Care Program
Find out more about our Partner Care Programs to meet your needs
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Stay Connected
Discussion Forum
Browse other Categories
See participants messages by subject, category, or author.
Choose other ITRC Links
Click mouse to continue
Discuss OpenView with other OpenView users!
• The ITRC is home to information on HP-UX and HP Hardware.
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For personalized notifications of:•Proactive patches•Known problems
Email Registrations
Stay Connected
Click mouse to continue
Back to the menu
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Stay Connected
Network with others in the OpenView Community
Click mouse to continue
Back to the menu
OpenView Forum Internationalwww.ovforum.org
(external link)
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Stay Connected
Click mouse to continue
Back to the menu
Remote Support Sessions
Learn about how remote support sessions could help resolve your incident.
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Submit a support call electronically through the HP IT Resource Center.
HP OpenView eCare will take you to the login/register screen.
Problem Reporting
Click mouse to continue Back to the menu
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Track a previously submittedSupport Call
After entering your login and password (see previous slide), you will be taken to the Software Call Manager Main window to enter the Case ID here.
Problem Reporting
Click mouse to continue
Back to the menu
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Problem Reporting
Here you can see the technical product support telephone numbers worldwide.
Click mouse to continue
Back to the menu
Additional country numbers on website.
Product Support Telephone Numbers
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Click mouse to continue
Back to the menu
HP NetAction Support
NetAction Software Support
All your NetAction Product Needs.
Blue Stone
Opencall
Process Manager
Many others…
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Using Products
HP OpenView Manuals
Click mouse to continue
You can browse throughmanuals electronically for your OpenView Products.
Just choose the Product and Version Number.
Back to the menu
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Using Products
Licenses and Passwords
Click mouse to continue
Obtain information for evaluation passwords.
Move existing licenses and migrate licenses to new products.
Generate permanent passwords for new products.
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Using Products
Software Updates
Click mouse to continue
Use SUM to request or download software updates.
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Using Products
HP OpenView Software Patches
Click mouse to continue
Obtain the latest patches for your OpenView product.
You can select by:•Product•Keywords•Patch Name
Back to the menu
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Using Products
HP OpenView Online Demos
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See how these OpenView products can provide solutions for your business.
Click mouse to continue
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Manage your Support Contract
Access HP‘s Support Contract Assistant
Request contract assistance (form site)
Click mouse to continue Back to the menu
Using Products
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Find out about Product Obsolescence
This area describes the HP OpenView product obsolescence policy, including the product support life cyle.
Click mouse to continue
Back to the menu
Using Products
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Process Documentation
Have questions about entitlement, or software updates?
In this area, find answers to those questions and more.
Click mouse to continue Back to the menu
Using Products
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HP OpenView Training
Training
Click mouse to continue
View classes and schedules for training at the HP OpenView University.
Find out more information on the HP OpenView Consultant Certification Program.
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HP Education Services
Training
Back to the menuClick mouse to continue
View classes and schedules for OpenView Products through the HP Education Services.
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Thank you for your attention and interest in this eCare Tour. We hope you enjoy using the
HP OpenView eCare website for your OpenView support needs. Click on the above
url to go to the eCare Website.
End the tour with mouse click
OpenView eCare www.openview.hp.com/services
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