hp device as a service (daas) - fantastic 4...2018/12/10 · • services, for all phases of the...

INTEL CONFIDENTIAL -NDA REQUIRED

CLIENT COMPUTING GROUP

HP Device as a Service (DaaS)Paul Reid

HP Sr. Director Personal Systems Services

Agenda

© 2018 HP Development Company, LP.3

Trends and customer insights

1

HP Device as a Service (DaaS)

2

3HP Proactive Management service

4HP DaaS plan overview

5Why HP

Shaping our

future:Megatrends

Rapid urbanization

© Copyright 2017 HP Development Company, L.P. The information contained herein is subject to change without notice.4

Changing demographics

Hyper globalization

Accelerated innovation

Market trends and

opportunities

Millennial expectations

and behaviors

Mobility and

security

Everythingas a

service

Blended Reality

Commercialand consumerworlds blending


Technology’s history is littered with wrong predictions, often made by very smart, successful – and wealthy – executives

6

“ “2007

There’s no chance that the iPhone is going to get any significant market share.

- Steve Ballmer, Microsoft CEO

1864

(referring to Trains) No one will pay good money to get from Berlin to Potsdam in one hour when he can ride

his horse there in one day for free.

- King William I of Prussia

1946

Television won't be able to hold on to any market it captures after the first six months. People will soon get

tired of staring at a plywood box every night.

- Darryl Zanuck, 20th Century Fox

1876: Telephone flaws: William Orton,

President of Western Union

1878: End of electric light: Erasmus Wilson, Oxford

Professor

1903: Horses will outlast

cars: Horace Rackham, bank advisor warning

Henry Ford

1916: Film not as

compelling as stage: Charlie Chaplin, actor,

producer, director

1921: Radio has no

value: Associates of David Sarnoff, radio investor

1959: Limited

potential of copy machines: IBM told Xerox

founders

1981: Cellphones won't

replace wire phones: Marty

Cooper, inventor

1992: Smart phones

are a pipe dream: Andy

Grove, former Intel CEO

6

Consumption models are changing

40%of small and medium sized

businesses consider “as a

Service” to be critical1.

70%of companies are planning for or

considering investing in effective

analytics tools and skills2.

35%of Fortune 1000 companies

will have transitioned to device

as a service by 20192.

Everything as a service is increasingly popular

1 Mavenlink &Gigaom2 Sources: IDC DaaS Americas Survey, October 2016 and IDC US PCaaS Multi-client Survey, 20163 Accenture operations, “The New World of As-a-Service: The Power of AND,” 2015


Simplicity

Multi-vendor SLA’s create

complexity. A one-stop partner

is desired.

Smart technology

IT wants smarter technology

that detects when services and

supplies are needed vs. being

reactive.

Save time and money

Sourcing from, supporting and

managing multiple vendors can

be expensive.

Security

Security is a ‘must-have’. A

security breach can cost millions

and cause long-term impacts.

Customers tell us they need…

The modern workforce requires a modern IT model


©Copyright 2018 HP Development Company, L.P. The information contained here is subject to change without notice.9

Managing multi-vendor, multi-OS

device environments is complex and

time consuming.

Staffing and retaining the right IT

expertise especially cross-platform

and security is challenging.

Greater agility to support the

changing workforce and business

dynamics is essential.

IT pain points


A complete solution that delivers hardware, insightful analytics, proactive management, and lifecycle services to help your customer’s optimize assets and IT

resources

HP Device as a Service

HP DaaS analytics

HP commercial devices

HP & Channel Partner services

& solutions

+ +

HP DaaStransactional or contractual

=

Smart, simplified computing solutions© Copyright 2018 HP Development Company, L.P. The information contained here is subject to change without notice.10 HP Confidential. For HP and Channel partner training purposes only.

HP Device as a Service key capabilities

THE RIGHT DEVICES FOR THE JOB

Multi-device, multi-OS Secure at the corePurpose-built peripherals

MANAGEMENTWITH INSIGHT

Predictive analytics Security enforcementProactive management

FLEXIBILITY FOR YOUR BUSINESS

Simplified purchasing Global footprintIT asset and budget optimization

1 iOS is not covered in the HP DaaS Standard plan.


1 DaaS for Apple is currently available in the U.S. only.

The right devices for the jobHP notebooks, desktops, workstations, and Apple mobile devices1


Larger fleets and large mobile fleets

are looking to simplify

Need more support, especially

during configuration and

deployment

Diverse & Complex Fleets

Already have experience buying as a service which

increases trust

IT departments under 20

employees require support during

most key services related projects

Have clear use segmentations

and are open to services that

optimize device usage across the

fleet

Employee Centric Smaller IT Departments

Existing MPS Contract Large Sized Fleets

Company characteristics of likely DaaS adopters

© Copyright 2018 HP Development Company, L.P. The information contained here is subject to change without notice.13 HP Confidential. For HP and Channel partner training purposes only.

Proactive Management with HP TechPulse analytics


HP TechPulse is unique analytics technology that monitors and

predicts device health enabling customers, or those managing

on their behalf, to more proactively manage multi-OS device

environments.

HP TechPulseIntroducing


Predictive analytics for more proactive management

1 HP Security policy enforcement available in Enhanced and Premium only

Optimize deviceallocation

Security enforcement1

Device performance analysis

Maximize IT budgets by allocating devices

based on compute profiles.

Protect company data by ensuring that

security policies are implemented and

compliance monitored.

Analyze performance and proactively

mitigate issues before they impact users.


Hard Drive CPU Utilization Security1

25%

69%

5%

Over utilized Normal

Under utilized Unknown

4%8%

78%

8%

ImmediateWithin 1 MonthWithin 2 MonthsWithin 3 MonthsWithin 4 MonthsWithin 5 MonthsMore than 6 Months

2%

98%

Non-compliant

Compliant

Not monitored

Not applicable

Multi-tenant view

Updated HP DaaS plans

New electronic software SKU

Flex up/down financing1

Additional enhancements

Applies to agreements for 36, or 48 month terms. Flex down capability requires agreement in initial contract or purchase. Requirements may vary by country.


.

Benefit: Ability for channel partners to access and view all their customers in the HP DaaS Portal

• Sales focused dashboards and reports.

• Health incident management

• Business review templates

Need screen shot

Feature: Multi-tenant capability for partners


1 Enhanced and Premium plans only2 Remote lock and wipe functionality requires the device to be powered on and have Internet access.


Security and device management

Security Compliance1

• Anti-virus

• Firewall

• Encryption

• Password

• Device lock and erase1

• Non-reporting devices

Platform Security

• ISO27001:2013 certified (GDPR)

• Leverages Amazon Web datacenter security standards

• Security standards:NIST SP 800-53 and SSAE 16 SOC2

Secure at the Core –HP Elite devices

• HP Sure Start Gen4

• HP Sure Click

• HP Sure View

• HP Sure Recover

• Multi-factor authentication

https://aws.amazon.com/compliance/programs/

Standard Plan Enhanced Plan Premium Plan

• HP desktops, notebooks, and workstations√ √

• Next Business Day Onsite Response • Standard plan plus:• Accidental Damage Protection1

• Defective Media Retention

√

N/A• Account Delivery Manager for onboarding and

regular service check-ins2 √

Device health and planning analytics and reports from HP TechPulse4:• Windows, Android, and MacOS analytics• Hardware, software, BIOS inventory• Device and component health• CPU, hard disk and software utilization• Predictive reports• Hardware and OS health incidents• Mobility factor report• Device replacement guide

All in the Standard Plan plus:• Security analytics from HP TechPulse• iOS analytics

HP Service Experts perform:• Device monitoring and management• Security policies enforcement• Windows OS patch management• Automatic parts replacement on HP devices• Remote assistance

All in the Enhanced Plan plus:• Advanced software analytics from HP TechPulse

HP Service Experts perform:• Application deployment• Mobile app whitelisting and blacklisting• Windows Information Protection policies• Password recovery on Windows devices• Wi-Fi provisioning

Self Managed HP Managed HP Managed

• Services, for all phases of the asset lifecycle3, delivered by HP or our partners with a one-stop quote and agreement

• HP DaaS plans4 include options from HP Financial Services with 12, 24, 36, 48, or 60 month terms• Fleet Flexibility options5 include the ability to flex the number of devices up or down with 36 or 48 month terms

Devices

HardwareSupport

Customer Success Management

Proactive Management

with HP TechPulse

Lifecycle Services

Financial Services

1 Not available in all countries. Please check with your HP Representative. 2Additional service/purchase required. 3 HP services are governed by the applicable HP terms and conditions of service provided or indicated to customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.4 HP DaaS plans and/or included components may vary by region, operating system, or by Authorized HP DaaS Service Partner. Contact your local HP Representative or Authorized DaaS Partner for specific details in your location. iOS devices are not supported in the Standard plan.5 The DaaS Fleet Flexibility offer allowing customers to flex up at 5 – 10% or flex down at 5, 10, and 15% increments is available by HP DaaS deals supported by HPFS. Additional requirements may apply. See your HP representative for more information.

HP DaaS plans at a glance – September 2018

© 2018 HP Development Company, LP.

21

Devices are expertly configured and integrated

into the customer’s environment

Efficient delivery, staging, installation, and set-up of devices

Strategic guidance, planning, and design to optimize

technology investments

Enhances productivity, security, and manageability

Delivers timely repair, replacement, and support

for devices

Secure and environmentally sound device retirement in

preparation for a refresh

Tailor your plan with HP Lifecycle Services


DaaS Specialist Services Synergies Initiative

23

Services Partnership Model

Customer

✓ Solution Element 1




✓ Solution Element 5Partner











Customer RFPCustomer RFP

HP-drivenPartner-driven

Partner

Partner

Partner Collaborative Services to HPI

HPI Devices & Services to Partner

Stage 1: Initial On-demand/Ad Hoc motions

Stage 2: Formal Collaborative Services Program

Direct MotionIndirect Motion

✓

Partner

Whyyou will

win

HP Offering HP Scale Channel DNA


Proof Points


“We are continually transforming IT to keep pace with our filmmakers’ ambitions. By collaborating with HP on DaaS, HP directs the ongoing device management, while we can focus on driving innovation.”

— Kate Swanborg, Senior Vice President of Technology Communications and Strategic Alliances, DreamWorks Animation

3simplified DaaS Plans

6GSIs on-boarded

3new functions and frameworks

20+Conferences andindustry recognition

77new marketing assets

1M+ Seats under management

81+DaaS Certified Partners

WEhp by the numbers

26 Tech Cafes

6 Tech To Go

26 Tech Express

372

97% Devices on Win10+

75% OneDrive

adoption

97Kemployees (55K RAE + 42K CWF)

84K mailboxes1.74 Years

Average PC Age

17K

204KService Desk tickets per

year

Service Desk tickets per month

SharePoint in the Cloud

90%

95K+ 1981Total PCs inthe environment

45K mobile devices managed (15K HP paid + 30K non-paid)

44M Skype minutes/month

12M Zoom minutes/month

34K Team Channel Chat Messages

Sites372 Buildings212

Webcasts per year

Conference Rooms

Rooms

1309

50M emails per month

Enhanced Care Sites:

70% Printers that are Secure Print200

IT Employee Experience RoadmapDeployed

Office 2016 CTR

Employee Cloud

AWS

MDM (Airwatch)

mySupport

myDevices

myConnectivity

myCollaboration

myApps

mySecurity

Hive

ServiceNow

MFA

SecurePC

Mobility Outsourcing

Support Mobile App

NextGen Imaging

SureStart

Future

Video Conference Enhancements

Service Automation

NextGen VPN

Mobile Application MgmtMicrosoft InTune

DAAS PCL

ChatBot (FY19)

SureClick

Microsoft Teams

Direct Access / VDB

TechCafe / Kiosk

Skype for Business

myITmarket

Windows 10 RS2

Zoom

myITsupport

WSUS / SCCM

OneDrive

O365

Proactive Repair

More 365

In flight

Cloud Print

Windows 10 RS4

Mobile Apps

Secure Print

Teems

myITactions

UEFI

Proactive Intelligence

(APM)

HP Sure Run HP Sure Recover

Onsite Support Enhancement

Cloud OnlyArchitecture

MDSL Connect

Windows 10 RS5

DAAS Support

Office 2016 64bit

MSRA to RRAS

Mimecast

On24 Webcast

Mobile Handset Improvement

SureClick 2.0

HP IT support solutions

• Walk-up or Appt onsite support• Live agent available for all IT questions/support• Available each day of week; 8-5 local time

Two new support models in play

31

• Walk-up video enabled support• Increased capabilities over

standard chat/call• Available M-F; 8-5 local time

• Walk-up or Appt onsite support• Live agent available for all IT

questions/support• Available one day per week; 8-5

local time

Tech Café Market

Quickly delivering high-quality products, so you can return to producing high-quality work

Real world examples

Global System Integrator

Issue: Blue screen errors

Customer was experiencing sporadic blue

screen errors, affecting end user productivity

but unable to diagnose the cause.

Issue: Underperforming hardware and

insufficient security controls

Customer unknowingly purchased under-

performing notebooks and didn’t have the right

security policies in place.

Impact:

With HP TechPulse analytics, the customer was

able to identify a needed firmware revision

which helped the organization get better

performance immediately.

Impact:

HP TechPulse analytics identified notebooks

that were underpowered for the job. HP Service

Experts also identified which devices were out

of security policy compliance as part of the

proactive management service.

Impact:

HP TechPulse analytics and HP Service Experts

identified the root cause, a third-party driver

update that was needed, and fixed the

problem.

Issue: Poor battery performance

IT was unhappy with battery performance on

devices. They contacted Intel and Microsoft,

but they were unable to successfully diagnose

the issue.

Medical supply customer

Food & beverage customer


$67.2M

5 YEAR PROJECTED VALUE

$67.2M

Hardware & Management

Displaced service vendor $48.5M

Hardware inventory - stock $3M

Tech Café savings $400K

Hardware repair savings $251K

Logistics savings $200K

Contact center savings $151K

Over-spec’d devices $789K

TOTAL $53.3M

Customer Satisfaction

End-user productivity $10.6M

Blue screen downtime $210K

TOTAL $10.8M

IT Productivity

Help desk ticket volume $1.04M

TOTAL $1.04M

Security & Risk

Endpoint breach avoidance

$2.08M

TOTAL $2.08M

Customer challenges: Security threats Strained IT resources Strained IT resources, multi-OS complexity Strained IT resources, device proliferation, multi-OS complexity

Payback: ImmediateROI: 40.3%

Addressing customer pain points with HP DaaS: Large global technology manufacturer


Take advantage of HP TechPulse and our proactive management service.

Enjoy a premium onboarding

experience.

Pilot the experience with a group of devices, risk free, at no cost to you.

Take advantage of our 90 day evaluation program


Key assets available Additional assets (to be completed by October 31, 2018)

• Updated customer presentation

• Campaign in box assets (1 new configurable eDM),social media card, banners

• Updated HP DaaS solution brief

• Updated Anatomy of HP DaaS infographic

• Proactive Management snippet videos

• Why sell HP DaaS video?

• Partner sales tips

• Partner Testimonial video

• Channel Partner Sales Playbook

• Targeted messaging for SMB customers

• Telesales scripts

Channel Resources- to help you learn, market and sell


INTEL CONFIDENTIAL -NDA REQUIRED

CLIENT COMPUTING GROUP

Thank you!

hp device as a service (daas) - fantastic 4...2018/12/10 · • services, for all phases of the...

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