HP Client Infrastructure Services

Business white paper

the client: a holistic approach for optimal business value

RE THINK

Table of contents

Executive summary...................................................3IT’s balancing act: increasing manageability and end-user productivity..........................................3Virtualization: new options for the client space.............4Advantages of client virtualization ............................5The role of Microsoft Windows 7 in optimizing the client infrastructure ............................................5

A strategic approach to client infrastructure transformation.........................................................7 User segmentation: the foundation for a strategic client architecture...................................................7

Proving business value: real-world examples ................8

Healthcare provider adopts VDI

Financial services firm turns to VDI

Media group migrates to Windows 7for enhanced manageability and user functionality .....8

to increase efficiency..............................................9

to cut support costs ..............................................10Conclusion ........................................................... 11Appendix: HP Client Infrastructure Services ............... 11

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Executive summary Because of the complexity of the desktop environment and the diverse nature of today’s workers, what used to be a relatively simple choice—notebook or PC—is no longer so straightforward. Faced with the myriad management challenges of today’s traditional client environment—including rising costs, security and compliance issues, and lack of consistent backup processes—IT organizations are considering new approaches to the desktop infrastructure to address the complexity, enhance end-user productivity and better meet the needs of the business. These include the adoption of various models for client virtualization such as virtual desktop infrastructure (VDI), application streaming and dedicated blade clients.

With multiple options available for the desktop, enterprises are increasingly recognizing that a “one-size-fits-all” approach is not the answer. Instead, most enterprises can benefit from a combination of traditional and new client infrastructure technologies based on the needs of multiple subsets of end-users. By taking a holistic view of their client architecture, IT organizations can address today’s desktop management challenges and deliver greater value.

This paper looks at options for the client architecture, the need for a comprehensive strategy to address today’s multi-faceted desktop environment, and the role Microsoft® Windows® 7 can play in transforming the desktop environment. It also offers real-world examples of enterprises that are adopting a business value-based strategy for their desktop infrastructure.

IT’s balancing act: increasing manageability and end-user productivity While distributed desktop environments put powerful computing capabilities at users’ fingertips, the proliferation of devices and applications—and the accelerating trend toward geographically diverse workforces—makes it increasingly difficult for IT to deliver services efficiently, cost-effectively and with predictable service quality.

Depending on their size, enterprises may support dozens or hundreds of applications, all of which consume considerable IT time and resources to handle patches, upgrades, audits and similar functions to help maintain end-user productivity and address security and compliance concerns. Nearly one-third of organizations responding to a recent survey pegged the amount of time IT staff spent performing routine management and maintenance tasks at more than 12 hours per client device per year, with some devoting more than 24 hours per device to annual ongoing maintenance.1

With Windows XP out of mainstream support and the July 2010 end of extended support for Windows 2000, existing operating systems need to be updated. Ensuring a smooth, predictable transition that keeps productivity and user satisfaction high further increases the pressure on IT.

Enterprises also face a constantly expanding mix of heterogeneous hardware, including PCs, laptops, notebooks, PDAs and smart phones, from multiple vendors, each with its own refresh cycle. With the “consumerization” of the enterprise comes a move toward what some call BYOC (“bring your own computer”), allowing employees to choose their own devices.

1 “Virtual Desktop Infrastructure Market Trends,” The Enterprise Strategy Group, Inc., 2009.

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The diversity—both geographically and in terms of information access requirements—of employees exacerbates the manageability issues. Workers today are as likely to be on the road or in a home office as at a corporate site. Offshore software developers, call center staffers, contract workers and others may be halfway across the globe. The impact on IT is significant. Deploying and redeploying desktops can be costly and time-consuming. Specific applications required by workers vary, making provisioning and de-provisioning an administrative hassle. Software problems that require “truck rolls,” or desk-side support, add to support costs.

With these support and management requirements, it’s no surprise that the purchase price of the desktop device itself is not the major cost factor in a client environment. An IDC white paper sponsored by HP found that annual IT labor costs for PC users— including installation, administration and help desk— total a staggering U.S. $1298, on a client device costing U.S. $290, for an annual cumulative IT cost per user of U.S. $1588.2

Against this backdrop of a difficult-to-manage, multi-faceted environment is the need for operational efficiency, security, regulatory compliance, consistent backup processes and fast recovery from disasters or system downtime—along with a highly flexible work environment that increases agility and enhances productivity.

The challenge is delivering the right level of IT services that keep productivity high while reining in costs, increasing manageability and security, and ensuring regulatory compliance. Organizations finding that their current desktop environment hinders their ability to meet these seemingly conflicting goals are rethinking the traditional client architecture.

Virtualization: new options for the client space As virtualization in the data center becomes widely accepted as both a technology and business enabler, more and more companies are looking to extend the benefits of virtualization to the desktop. According to Forrester’s Q3 2009 survey of almost 2000 IT decision-makers at North American and European enterprises and small and medium businesses (SMBs), “three-quarters of firms now have client virtualization on their IT agenda for the next 12 months.”3

Client virtualization comes in many forms, including virtual desktop infrastructure, application virtualization and dedicated remote clients. New technologies are also emerging, such as “virtual containers,” which enable a BYOC strategy.

With VDI, multiple concurrent instances of the desktop operating system and associated applications are virtualized on a centralized server infrastructure that users typically access from a thin client. Unlike terminal services, another server-based client computing model, VDI desktops can be customized for each user’s preferences and settings, such as right-hand or left-hand mouse and background display.

Application virtualization encompasses options such as application streaming, an on-demand software delivery model that takes advantage of the fact that most applications require only a small fraction of their total program code to run. The server sends the client enough information to launch the application and then streams the rest to the client in the background while the end-user is working. Unlike VDI, this approach readily supports mobile computing because applications can be cached for use when the system is offline.

2 IDC white paper sponsored by HP, “Understanding the Business Value of Centralized Virtual Desktops,” #219669, November 2009. 3 “Predictions 2010: Client Virtualization,” Forrester Research, Inc., January 25, 2010.

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Dedicated remote clients, such as blade PCs and Savings can also accrue from lower acquisition blade workstations, provide extra capacity for costs, longer refresh cycles and reduced power compute-intensive applications. As with other forms of consumption. Even a small savings on the purchase client virtualization, the operating system, applications price of a thin client over a “fat” client adds up and data are locked down in the data center, which when multiplied by thousands or tens of thousands of can reduce the risk of a security breach or data loss. devices. However, the upfront investment in servers,

storage and software licensing can initially offset Advantages of client virtualization By definition, centrally managed client computing those savings. ROI will vary depending on several

models give IT greater control, which simplifies and factors, including the drive toward standardization,

streamlines desktop maintenance. Patches, updates, application rationalization and the existing level of

migrations to new operating systems, auditing and automation and virtualization within the organization’s data center. In the long-term, client virtualization will other administrative functions are easier. Security risks yield a lower total cost of ownership (TCO). are reduced because confidential corporate data sits

safely in the data center. Compliance with backup policies can be ensured, disaster recovery is faster The role of Windows 7 in optimizing and deployment time is shorter. the client infrastructure While those advantages alone draw strong support Despite the anticipated growth in client virtualization for client virtualization, the benefits go well beyond deployments, traditional desktops are likely to ease of management. As IDC notes, “Deploying remain the predominant productivity tool well centralized virtual desktops (CVD) in appropriate into the future. With the release of Windows 7, circumstances can allow organizations to create value organizations can move off older operating systems for their businesses.”4 and realize numerous benefits, including lower costs,

improved manageability, increased security, better Virtual desktops improve the flexibility and agility service levels, enhanced collaboration, and higher with which IT can respond to the needs of the overall productivity of end-users and IT professionals. business, especially in environments where traditional management platforms are less effective. IT can deliver services precisely tailored to user needs. 4 IDC white paper sponsored by HP, “Understanding the Business Value of

Centralized Virtual Desktops,” #219669, November 2009.

Client virtualization can also dramatically reduce support costs. In addition to significantly cutting the time spent on routine maintenance and management tasks, it can make truck rolls a thing of the past for thin clients, which have fewer moving parts. The resulting limited downtime has the added advantage of enhancing end-user productivity.

Delighting the end-user with an optimized client infrastructure In a perfect world, the device that individuals use would have the flexibility to meet their specific needs, even as those needs change with location, the tasks to be performed and the information to be accessed. This “perfect world” is at the heart of what HP defines as an optimized client infrastructure, which encompasses a set of technologies and processes that puts end-users at the center of the picture.

Because of the wide variety of devices available today, users have to choose the one that best fits their needs at a given moment, even if this means dealing with lack of resources—data, connectivity and computing power—on occasion. With an optimized client infrastructure, individuals are no longer limited by the capabilities of a device and can readily access the required resources, delivered either in a traditional way or via cloud-based services.

IT is able to provide the right services to the right team with maximum value to the business. For example, users accessing e-mail with a mobile device would activate a virtualized resource, consuming a fraction of a server CPU. An employee can be granted sufficient bandwidth and compute capabilities to watch a corporate video on demand. Employees needing to run complex business intelligence computations would have appropriate levels of computing power available immediately. All of these resources would then be released when the activities end, freeing them for other users.

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Driven in part by the end of extended support for Windows 7, therefore, can play a key role in Windows 2000 on July 13, 2010, adoption of transforming today’s complex desktop environment Windows 7 is expected to quickly accelerate. In into a more efficient operation. Approached fact, Forrester predicts “Windows 7 will be the strategically, a move to Windows 7 also provides new standard for most commercial PCs within 12 an opportunity to consider other client computing months” of its October 2009 release.5 Other factors models, including client virtualization solutions. As likely to put Windows 7 migration on IT planning a result of new features and functions, enhanced roadmaps are the scheduled April 8, 2014, end date protocols for multimedia, and new access and for Windows XP extended support, the refresh cycle security models, Windows 7 lends itself well to client for aging PCs, and the anticipated end of software virtualization implementations. For example, Windows companies’ support for XP-based versions of their 7 allows Office Communicator to run on virtual applications. desktops, enabling users to take advantage of Unified

Communications and Collaboration solutions such as Properly planned and executed, a move to Windows can be the catalyst for transforming the desktop Live Meeting.

environment into a more efficient operation. By the same token, organizations already planning Application compatibility testing is an essential step of to implement client virtualization may find this to be the migration process—and one that presents the ideal an opportune time to update their existing operating opportunity for house-cleaning. Enterprises often have system and migrate to a standardized Windows 7 multiple versions of the same software, redundant client. applications that essentially perform the same task, Regardless of the driving force behind the migration and unused legacy programs that are simply taking up space. Assessing and rationalizing the business case

decision, approaching the move from a business

for applications to reduce the application portfolio can perspective is important for enabling organizations to

save money in licensing fees and reduce the pressure deliver the right level of services to end-users—while increasing deployment flexibility and improving the

on management resources. manageability of the desktop environment.

5 “IT Set to Adopt Windows 7,” Datamation, October 20, 2009 (http:// itmanagement.earthweb.com/entdev/article.php/3844556/Two-Studies-IT-Set-to-Adopt-Windows-7.htm).

Keys to developing a successful client infrastructure strategyStart with the business value. The most effective way to cut costs, simplify management, increase security and avoid wasting resources is to take a business value approach. Where are the areas of high cost and lowend-user productivity? What is your vision for the client infrastructure target state? How can your client strategymap to that vision and deliver value to the business? Where can you apply new technologies to make thebiggest difference?

Consider the end-user. The best-crafted solution from a technology standpoint is useless if end-users are unable to perform their jobs efficiently. The client architecture must be designed with the end-user in mind. Whether you’re moving to thin clients or Windows 7 desktops, a critical success factor is meeting or exceeding expectations.

Understand the performance requirements of current desktops. Properly sizing back-end systems iscrucial for successful deployment. Organizations must understand how users interact with their desktops todetermine the appropriate CPU, storage, and network performance and bandwidth requirements.

Recognize the limitations of each client model. Whether it’s client virtualization or traditional desktops, each type has limitations that can affect the productivity of end-users and the effectiveness of your desktop strategy.

Choose the right application delivery mechanism for virtual desktops. Various models are available. For example, applications can be streamed, hosted through terminal services, or installed in the Windows 7 image being virtualized. There are valid reasons—and trade-offs—for each model.

Factor in both tangibles and intangibles. The two primary reasons for moving to a virtualized desktop arecost and control, only some of which can be measured. For example, how do you place a dollar value on the reduced risk of sensitive data being accessed or the increase in end-user productivity? The business case for your desktop strategy needs to take into account these and other aspects that are not easily quantified.

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A strategic approach to client infrastructure transformation Given its potential business benefits, some IT managers view client virtualization as the future of corporate PCs.6 Even though its adoption is expected to accelerate, implementing client virtualization across the board for every user within an enterprise is not necessarily an effective business or technology strategy.

As is the case with other technology investments, decisions regarding the desktop must be linked to evolving business needs. True desktop transformation starts by understanding the implications and opportunities of each technology, then building a flexible strategy that supports business and IT objectives for both the short- and long-term.

Today’s complex enterprises comprise a broad range of end-user groups, each with unique requirements for computing performance, applications, customization and mobility. Within a single corporation, users can include design engineers, remote software developers, knowledge workers, sales people, shop floor managers and call center staffers—to name just a few.

Because the technology that is ideal for one type of user may exceed or fall short of the needs of another, a “one-size-fits-all” approach can result in frustrated workers and few of the anticipated gains.

A holistic approach that takes into account users’ divergent requirements enables enterprises to optimize their desktop environments. Strategically applying client virtualization to select segments of the user population and incorporating it as part of the overall client architecture can enable enterprises to realize their full benefits. This approach balances IT’s need for manageability with end-users’ needs for enhanced productivity tools.

VDI in manufacturing Enterprises that use remote software developers need to provide an efficiently managed development and test environment that is totally secure to protect sensitive data. One HP customer, a global manufacturer, has implemented VDI for its remote developers as part of its client virtualization strategy. The company is also considering additional deployments of VDI throughout the enterprise as an effective way to control the data and the desktop. One possible implementation within the manufacturing environment is on the factory floor, where adverse conditions can wreak havoc on desktop devices. VDI enables fast recovery in the event of a failed device, and replacement costs are lower than with traditional PCs.

User segmentation: the foundation for a strategic client architecture Properly segmenting the user base is critical for gaining a complete picture of the desktop environment and assessing the appropriate technology solutions. As Forrester observes, the traditional rudimentary profiles of task-based workers, knowledge workers and power users “aren’t granular enough to successfully map to virtualization technologies and solutions.”7

Organizations need to further segment their users to include mobile workers, remote workers and third-party workers. They also need to look at the actual applications and performance requirements of various user groups.

Issues to consider as part of the segmentation process include the kinds of applications on the desktop; whether the users require streaming audio and video, bi-directional audio, or other high bandwidth multimedia applications; whether the users frequently travel on business; whether the users work remotely from home or a satellite office; the current patch and update mechanisms; and the policy on providing a company-furnished PC to users who connect from home.

While broadly segmenting users is inadequate for mapping technologies to needs, the other end of the spectrum—breaking the workforce into too many groups—can run the risk of increasing the complexity of the infrastructure with too many deployment approaches.

6 “Predictions 2010: Client Virtualization,” Forrester Research, Inc., January 25, 2010. 7 Ibid.

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Once the segmentation is complete, an analysis of usage scenarios enables enterprises to assess which segments are candidates for virtual desktops and which require a traditional PC. For a user who is already overstressing a device—requiring bandwidth-intensive multimedia applications, for example—thin clients would not deliver adequate performance. A client upgrade would better meet his or her needs. On the other hand, client virtualization would deliver a quality user experience with improved security, reliability and manageability for workers who access single applications and whose current devices are under-utilized.

Examples of use cases where client virtualization may be appropriate include:

•Call centers: VDI enables staffers to easily share desktops, which can be quickly built to provide the required environment.

•Software developers: VDI offers data security and provides an efficiently managed test/development environment for offshore locations.

•Remote workers: VDI simplifies the support challenges for employees who work at home or other locations.

•Temporary workers: Desktops can be readily provisioned and de-provisioned for contract workers.

•Trading rooms: VDI guarantees quick recovery in the event a client device goes down.

VDI in retail Retailers who can closely match their inventory to customer needs enjoy a clear competitive advantage. While proprietary data must be zealously guarded, inventory application development is often performed offshore for cost-effectiveness. One large retailer is implementing VDI for its remote software developers to ensure desktop and data security.

Another retail organization is looking at VDI to reduce the costs associated with upgrading to Windows 7 from an older operating system on outdated clients. When the company realized that the refresh cost may be prohibitive, they decided to assess individual usage and adopt an approach that will include thin clients along with traditional desktops upgraded to Windows 7.

Proving business value: real-world examples Media group migrates to Windows 7 for enhanced manageability and user functionality As a result of acquisitions and mergers, a media holding company with a majority stake in several newspapers, magazines, radio stations and TV stations found itself with nearly two dozen Windows XP images throughout its operations. Each of these had to be kept up-to-date with the latest software updates, patches and security fixes. Further straining IT resources were an assortment of policies, scripts and logon logic. Because of numerous software installations and de-installations that left incompatible dynamic link libraries (DLLs), application conflicts were commonplace, affecting users’ job performance.

With the end of mainstream support for Windows XP and desktop hardware nearing end-of-life as well, HP consulted with the company to assess how it could transform its desktop environment for enhanced productivity and increased manageability.

Working with HP Services consultants, they adopted a multi-step plan for realizing their vision of creating a cost-effective, flexible environment that delivers a quality user experience.

The first phase entailed replacing Windows XP with Windows 7, reducing multiple operating system images to one for dramatically simplified management. Deploying Windows Server 2008 enabled them to adopt group policy preferences to replace time-consuming logon scripts and more efficiently manage application settings.

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Selecting a client infrastructure partner Development of the right client architecture is a highly complex undertaking. Working with an experienced vendor can streamline the process. Attributes that can help spell success include:

Strategic approach that maps technology to the business issues. • HP is uniquely qualified to help enterprises develop a vision for their desktop environment that addresses their business issues. Rather than focus only on migration or client virtualization, HP helps clients understand the business value of each and create a blueprint for implementing a plan that meets their goals. Recognition of client infrastructure transformation as a journey. • HP understands that achieving an optimized client infrastructure is a multi-step process, not a single technology implementation. Successful transformation requires continuous evolution to address business and technological changes. HP Client Infrastructure Services deliver a custom roadmap with the flexibility of multiple entry points to keep the infrastructure moving in the right direction in order to arrive at an optimized state. Comprehensive capabilities. • From planning to design to implementation and support, HP provides leadership services for the data center, network and client infrastructure to help ensure project success— including HP Client Strategy Services to develop the business case and prioritize investments. HP Migration Services help ensure a smooth transition to Windows 7. Ability to provide end-to-end solutions. • HP offers market-leading products for every component of the client architecture, including PCs, notebooks, thin clients, remote display software, server hardware, storage hardware, virtualization software, client automation software, application modernization and integration services. Interoperability with mainstream management tools. • HP management tools work across the full range of virtual client solutions. Integrated, comprehensive view of virtual and physical resources. • HP has a record of success in virtualization throughout the enterprise. Best-in-class partnerships. • HP has close working relationships with leading vendors in the virtualization and desktop space. In addition to having the world’s largest and most experienced Microsoft-trained workforce, HP is the largest global VMware Authorized Training Partner, has the largest number of VMware-certified professionals, and is a global system integrator for Microsoft, VMware and Citrix.

HP is also implementing Microsoft Application Healthcare provider adopts VDI to

Virtualization (App-V) with the company, which allows increase efficiency

software to be deployed in real-time to any client Ensuring secure access to patient records and other from a centrally managed virtual application server. medical applications for roaming healthcare providers This avoids software conflicts by eliminating the need can be problematic. Laptops and notebooks meet for local installation of applications. It streamlines healthcare professionals’ need for mobility but pose application provisioning and eases support and security issues. Deploying PCs throughout a facility—in maintenance requirements. It also lays the foundation treatment rooms, in doctors’ offices, on hospital for a move to VDI for selected employees, part of the floors—can be costly. Plus, the process of logging on company’s longer-range plan. and waiting for applications to launch each time a

nurse or doctor needs to access the system—typically Through Windows 7 and application streaming, HP multiple times a day as they move from one patient helps the company with its goal of maximum user location to another—wastes valuable time that could be functionality managed with a minimum of resources. better spent on activities directly affecting patient care. The new environment is designed to enable employees to be more productive and to help future acquisitions One large healthcare provider with multiple facilities at the growth-oriented firm be readily integrated worked with HP Services to assess the deployment within the desktop architecture. of VDI for this highly targeted segment—doctors and

nurses who go from room to room and back to the office. Among the issues to consider were the devices the professionals need to access and whether they would work in a VDI environment. For example, physicians in a hospital typically rely on recorded notes to capture pertinent information after a patient visit.

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Another key issue was the applications themselves— specifically, how well they would work in a virtualized environment. Because of their complexity and proprietary nature, some of the applications are being built into the virtual desktop image for the short-term and ultimately will be rewritten to allow them to be virtualized. This will eliminate compatibility issues in the event of an operating system upgrade.

To ensure that the professionals were comfortable working with thin clients, HP undertook profile management while the users still had their traditional “fat clients.” This captured the settings and preferences for each end-user’s desktop, such as preferred background or left-hand or right-hand mouse. That customization was injected into the virtual desktop. After the PCs were replaced with thin clients, the end-users saw no difference in the look and feel of their desktops.

The thin clients now provide the functionality of a standalone desktop while increasing security, decreasing cost and delivering higher reliability. In addition to reducing log-in time, they provide the added benefit of a smaller footprint in environments where space can be a precious commodity.

HP expects the payback for this implementation to come within a few months. VDI is one piece of the healthcare provider’s overall client architecture, which also includes terminal services, PCs and laptops. Additional segments are being considered as candidates for thin clients.

Financial services firm turns to VDI to cut support costs After determining that the major cost factor in their environment was end-user support, a U.S. financial services firm turned to HP Technology Services for help in developing a cost-efficient client infrastructure strategy.

The company, which offers a diverse portfolio of financial products and services, including retirement and investment services and life and health insurance, has 20,000 users in a variety of positions—traders, financial analysts, customer service, actuaries, salespeople and administrative staff. This highly complex computing environment includes multiple interrelated databases and programs.

HP is working with the company to segment its users to assess where VDI can be implemented to provide the savings it is looking for. In addition to reducing support needs, desktop virtualization guarantees a quick recovery in the event of client downtime, which can be exceptionally costly for a financial firm.

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Conclusion Client virtualization solutions and migrating to Windows 7 can each play a role in helping organizations gain control over today’s complex, multi-faceted desktop environment. However, no one solution can address all of the usage scenarios within each unique environment. The most effective approach to optimizing the desktop environment starts with the enterprise’s strategic vision, and maps the business value derived from the available technologies to that vision.

This holistic, business value approach to client architecture enhances end-user productivity and reduces costs. By considering performance, customization, mobility and other requirements of diverse end-user subsets, organizations can select the right client for the right workload. Working with experienced services professionals will streamline the process and result in a well thought out architecture that benefits the entire enterprise and delivers greater business value.

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Appendix: HP Client Infrastructure Services HP offers a range of Client Infrastructure Services to help customers adopt desktop technology that enables them to reduce TCO, increase security, readily adapt to new business requirements and simplify management.

HP Client Strategy Services HP Client Strategy Services deliver custom roadmaps for the journey to a fully optimized desktop environment. Offerings include:

• Transformation Experience Workshop: simulates a complete transformation of the desktop to attain stakeholder buy-in, build a desktop strategy supporting business and IT objectives, and gain traction for desktop transformational projects; creates an initial roadmap for achieving the desired state

• Business Benefits Roadmap: provides a comprehensive view of the benefits of the organization’s strategic client initiatives, develops key elements of the business case, and creates a strategic roadmap

• Strategic Architecture: provides enterprises with a clear blueprint and roadmap for effective desktop solution implementation and integration into their IT corporate architecture

HP Client Virtualization Services A range of services to ensure the cost-effective and efficient implementation of virtualization solutions for the client, including:

• End-user discovery, identification and segmentation services

• VDI solutions design based on Microsoft, Citrix, VMware

• Pilot, test, implementation and support

Get the insider view on tech trends, alerts, and HP solutions for better business outcomes

HP Client Migration Services HP leverages its long-standing partnership with Microsoft to ensure a smooth transition to Windows 7. Services include:

• Application discovery and compatibility mitigation • User segmentation and deployment approaches • Client automation services • Automated deployment • Application factory • Managed refresh • Application modernization and migration services

HP Client Application Management Custom services to help customers build the infrastructure that meets their changing needs:

• Application discovery, compatibility and sequencing • Application presentation services based on Citrix

XenApp and Microsoft Terminal Server • Application virtualization based on VMware

ThinApp and Microsoft App-V • Client-hosted virtualization based on App-V and

VMware ACE/Workstation • Application compatibility and applications

packaging

HP Client Management and Security A comprehensive suite of desktop services including:

• Desktop management • Virtual machine management • Mobility management • Desktop security • Identity management • Directory integration • Virtual machine security • Support and training

For more information, visit www.hp.com/services/ clientinfrastructure.

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4AA1-0869ENW, Created April 2010