how we transformed our company culture to lean-agile, mirette kangas

HOW WE TRANSFORMED OUR COMPANY CULTURE TO LEAN-AGILE

@mirettekangas #yleFinnish Broadcasting Company

#LeanITSummit @Paris, 14th March 2017

Kuva: Jukka Kolari Suomen Lean-yhdistys

● Founder of Yle Lean-Agile accelerator

● Founder member of Yle Areena. Yle´s video and audio live and on-demand service, strong brand (like BBC iPlayer) in Finland

● Previously leader of service design and project management

● Company culture and process development in creative industry, in digital media companies

● Backgroud in digital media industry e.g. Sanoma (leading media company in Nordics), Nokia

● Master of Arts (Media Science), University of Lapland

● MBA (Audiovisual Business Admin)

@mirettekangas

@mirettekangas #yle 2017

the Best Lean Performance

of The Year 2016 by Lean Association

of Finland (the lean-agile model and company

culture transformation of internet management)


LEAN AND AGILE AT YLE• Agile internet development 8 years ago• Lean-vision workshops since 2012• Lean-Agile development and management model, agile budgeting and agile

portfolio-management to internet area 2014/2015• At 2015 Lean-Agile management in several units

○ Media unit (radio channels, TV channels, Web as a “channel”, audience insight, data and analytics, multiplatform planning, marketing, archives and library)

○ Operations unit (Production and Design, Technology and Development , ICT and Production Technology, Broadcast and Transmission facility services)

• At 2016 -> scales to○ Management at Creative content unit (Factual, Drama, Culture and Entertainment,

Children and Youth, Product development, Planning, Partnerships)○ Content creation e.g. Yle Learning -team○ Company’s key strategic and multiplatform programme projects

• At 2017 -> scales to HR Development, Communication, Strategy



AT THE MOMENT

● 500 employees actively participating (of 3000 employees)

● 17 %● 4 directors teams, over 60

participants● Number of teams working with

Lean/Agile methods is over 40


How much we do non-value adding work?

Discussion started in autumn 2012.

Can we makeorganization flatter and

more transparent?

Adaptive agile organization?

WEB AND MOBILE AREA ROADMAP TO AGILE 2014-2015

• Lean and agile portfolio- and program model

• Web and mobile roadmap

• Application- and infrastructure team co-operation and DevOps culture

• High-level current and future state descriptions

• Preparing leaders for the agile change

• Preparing use of agile release train

INCREMENT 1

• Lean and agiledddd portfolio- and program model


• Application- and

• High-level current and future state


• Preparing use of agile release train f ffffff

INC 2

MEASU-RELEARN

BUILD

INC 2 INC 2

• Lean and agiledddd portfolio- and


• Application- and





• Preparing use of agile release train f ffffff


THE GOALS FOR IMPROVING WAY OF WORKING1. CUSTOMER VALUE2. CYCLE TIME

INTERNET AND MOBILE ROADMAPShort – and long term epics for all service areas

NEW BLUEPRINT FOR INVESTMENT PLANNING

MANAGEMENT GROUPDefines the strategy and focus areas

WEB AND MOBILE

PORTFOLIO KANBAN

PORTFOLIO BACKLOG 3 m 3 months 3 months 3 months

Portfolio level goals and needs

described

HIGH LEVEL GOALS

MEASURELEARN

BUILD


@mirettekangas #yle 2017@mirettekangas #yle 2017@mirettekangas #yle 2017

INTERNET PORTFOLIO

DEVELOPMENTTEAMS

CHIEF DIGITAL OFFICER& REPRESENTATIVES OF UNITS

INTERNET-MANAGERS AND PORTFOLIO MANAGERAGILE COACHLEAD ARCHITECT & DEVELOPERWEB ANALYZERLEAD UX-DESIGNER

Portfolio and allocation proposal 2 x yearWEB AND MOBILE AREA HIGH-LEVEL ROADMAP AT YLE

Implementation of strategy, focus and roadmap

WEB AND MOBILE AREA DEVELOPMENT: UPDATE EVERY WEEK

ORGANIZATION CEO & EXECUTIVE TEAM Decides vision, strategy, focus areas, funding and resources on annual level. Follow-up and ensure vision implementation. Provided with a company-level

real-time updated roadmap to ensure transparency.

CREATIVE CONTENT NEWS & CURRENT AFFAIRS SWEDISH YLE MEDIA

(TV/RADIO PLAYER) APITECHNOLOGY PLATFORMS

IDEAS POP-UP ANALYSIS

EPICANALYSIS

IMPLEMEN-TATION

READY

• Focus area Epics inc. Customer Analysis• Architecture and technical platform• Budget allocations and actuals

MAIN SERVICES AND TEAMS

@mirettekangas #yle 2017@mirettekangas #yle 2017

AGILE BUDGETING

20%

40%

20%

9%

22%

Planned and decided allocations per main servicesUn-allocated funds are allocated in next (quarter

->) half year based on customer value

40%

60%


• visual management• new “agile” key roles• new way of working• new principles and model • epics• customer analysis• technical analysis• feedback-loops, PDCA• weekly, retro etc.• architecture- and technology development• agile budget allocation • development of digital dashboards• follow-up model of funding for technology area across

organizations• Lean-Agile coaching

IT´S NOT ONLY KANBAN, IT´S ALSO


THE IMPACT OF AGILE PORTFOLIO

development

feedback

feedback

decision making

decision making

development


Yle Lean-Agile = 360°+ scaling


LEANAGILE

AGILE CULTURE

SYSTEMS THINKINGVSM

LEAN LEADERSHIP

LEAN SERVICE CREATION MODEL

GROWTH HACKING

MINIMUM LOVABLE PRODUCT

ETC.

LEAN START-UP

SPRINTS


DAILY AT DEVELOPMENT TEAM

Do

Stu-dy

Act

Plan

CHIEF OPERATING OFFICER HAVING WEEKLYS WITH HIS TEAM● unit’s strategic development (kanban)● daily (visual) management system,

metrics connected@mirettekangas #yle

Director of Media and his Media unit

ICT managers

Network of social mediamanagers HR team

TV Graphics team@mirettekangas #yle 2017


PAIR PROGRAMMING AT TV GRAPHIC DESIGN

Network of Yle Learning content creation

Production and Design

Yle Archives and Library Radio channels


Customer insights and analytics

Communications Director and her team

HR Director and his team


OPERATIONAL TOOL FOR PUTTING COMPANY KEY PRODUCT STRATEGY

INTO PRACTICE

Directors of Media and Content and their Unit managers @mirettekangas #yle 2017

MULTIPLATFORM PLANNINGDigital Tool for Media Directors Team

Transparency for others

Head of program planning@mirettekangas #yle 2017


DATADRIVEN AGILE CULTUREMore feedback-loops and learning, less analysis

Head of customer experience@mirettekangas #yle 2017


NETWORKING


DATADRIVEN AGILE CULTUREMore feedback-loops and learning, less analysis

Head of customer experience@mirettekangas #yle 2017

HUBS● voluntary events● interesting dialogues around● continuous improvement and cultures that embrace

experiments

@anttiki @SamuliKiviniemi


https://twitter.com/SamuliKiviniemi

https://twitter.com/SamuliKiviniemi

DEMO EVENTS ● showing continuous progress● sharing thoughts● learning from each other● DEMOs also invite world class guest

speakers. Events are streamed via Yle+ (intranet). @mirettekangas #yle 2017

EXPERIENCES from transformation

• You must be humble and frank. People. People. People.

• Keep mind the principles of agile and lean.• Responding to change.• Lean-agile competences are new, it takes time to

get “Lean-Agile Mindset”.• Learning by doing.• Short feedback-loops.• Transparency increases trust.


KNOWLEDGE SHARING

● Piloting new way of working with development discussions

● Collaborative competence and talent developement

● Knowledge creation habits

@mirettekangas #yle 2017Chief HR Dev Officer

STRATEGY WITH THE PEOPLETransparent and workshops together


Director of Operations andChief Strategy Dev Officer

Focus on customer value: data driven agile way of working

Transparency everywhere

Creating and enabling environment for continuous development and feedback-loops

Visual management everywhere

New way of leardership, working together, dialogs and Gemba

Open Mindset and Positive Attitude

Agile way of working creates strong personnel commitmentAutonomy: self-management, purpose, wholeness

CULTURE?


http://www.ge.com/


BEYOND LEAN AND AGILE?

Chief Strategy and Dev officer

What will be the next step and level in Lean leadership and management?Self management, intrapreneurship and autonomy are in the centre of organization? Organization more like organism, living system and network?

http://www.ge.com/

Trust on agile and lean princibles, remember it´s about culture and people.

Win and require confidence, even it is hard.

Keep fit - mental, emotional and physical.

It´s all about people. When you give you will receive back.


LESSONS LEARNED

[email protected] @mirettekangasLinkedin Mirette Kangas

Skype Mirette KangasFlowdock Mirette Kangas

Slack @mirette.kangasSlideshare Mirette Kangas

THANK YOU!

how we transformed our company culture to lean-agile, mirette kangas

Leadership & Management