how universities are using systems like nextbus and transloc to improve the passenger experience...
TRANSCRIPT
How Universities Are Using Systems Like NextBus and Transloc to Improve the Passenger
Experience
Real-Time Passenger Information Systems
• Automated Vehicle Location (AVL)
• Arrival Predictions and/or Location on Map
• Mobile Alerts• Back Office
Management
Real-Time Passenger Information Systems
• Better trip planning– Arrival Times– System Alerts
(Detours, Changes, etc.)
• Confidence in system
• Safety• Convenience
Benefits to Transit Riders
• Computer Automated Dispatch (CAD)
• Route Planning• Fleet tracking
– Know where your resources are
• Performance Reports– On-Time Stats– Idling Times
• Play Back Reports– Respond to complaints– Review incidents
Benefits to Transit Providers“It keeps everyone honest”
• Previous system: Connexionz (2007-2013)
• Launched Transloc in March 2013– Integration with
Zonar
University of Virginia - Transloc
• Real-Time View of Routes– 10 Second Updates
• User Location• Bus Arrival
Predictions– Online– Mobile Apps– SMS/Text
• Alert Notifications
University of Virginia - Transloc
Alert Notifications
How Passengers Access System
Computer Automated Dispatch (CAD)
Reporting
• Easy to use and modern
• Popular apps• Web-based system• Frequent refresh
rate• Alert system• Cellular data
– Low equipment profile
• Integration with Zonar
Positives
• Bumpy beginnings• Route designing• No connection with
City Transit System
Negatives
• “It’s all about ridership”
• Reviewed several systems:– Route Match– Avail– Martha– Transloc– Trapeze– Syncromatics– Connexionz– NextBus
• Evaluated short listed vendors:– Criteria on
spreadsheet– Surveyed other
universities.– Issued RFP’s and
reviewed proposals– Held live or webex
demos and Q&A sessions.
James Madison University - NextBus
• Selected NextBus
• Advantages:– Numerous
customers – small to large
– Very solid technical base
– Excellent implementation histories
– Seamless operations
– Add-on functionality
• Concerns:– Price– “Closed System”
• Implemented test mode Fall Semester 2011
• Went live Spring Semester of 2012
James Madison University - NextBus
• Real-Time View of Routes– 10-30 Second Updates
• Bus Arrival Predictions– Online– Mobile Apps (live map)– SMS/Text– IVR– QR scans
• Alert Notifications
James Madison University - NextBus
James Madison University - NextBus
James Madison University - NextBus
James Madison University - NextBus
James Madison University - NextBus
James Madison University - NextBus
Total Average Hits Per Day
(10.14% Increase)Contact Method
James Madison University - NextBus
Method of Access
Phone Call (10%)Text Message (21%)Website (52%)QR Scan (16%)
2012 20130
2
4
6
8
10
12
14
16
2012 vs. 2013 (in %)
2012 vs. 2013 (in %)
• NextBus data feeds are used for other applications:
– “Bus Finder” (a real time trip planner)
– Mobile phone apps
James Madison University - NextBus
Other Systems
James Madison University - NextBus