how to write an efficient defect case & save money
TRANSCRIPT
How to Write an Efficient Defect Case & Save Money By: Thomas Burke
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September 1, 2015
My Background● Have been in the QA business for over 15 years.
● Started in the IT business as a tech support specialist and then moved on to setting up and supporting LAN's.
● My QA experience has taken me from being a QA Analyst to a QA Manager and a QA Lead.
● Graduated from Southern Polytechnic State University with a Master's degree in Quality. Earned BA from Rutgers.
● I have a great passion for QA and improving processes. Enjoy training and mentoring people. Have a positive outlook and believe that things will get better with continuous improvement.
● Worked for a number of fortune companies such as GTE, Ernst & Young, Zenith, Epson, Lockheed, AT&T, and Cox Enterprises as well a number of privately owned businesses such as Mediacurrent.
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Design/Theming● Usability Testing
● Responsive Design
● Drupal Theming
● Annotated Wireframes
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Development● Drupal Support
● Custom Module Development
● Large Scale Systems Integration
● Security & Performance Expertise
We help organizations build highly impactful, elegantly designed Drupal websites that achieve the strategic results you need.
Digital Strategy● Content Strategy
● Content Generation
● Result Metrics
● Marketing Automation Integration
Our Clients
5
● What is a defect?
● Types of defects
● Who writes a bug report?
● When should a bug report be written?
● Elements of a good defect case
● What’s next after defect is written up?
● Tips on reducing defects@Mediacurrent
Agenda
Why should we care about good bug
reporting?
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Better bug reporting saves you money $$$
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How does it save money$
● Does not waste time trying to duplicate the issue. This impacts everyone involved in the project including developers, front-end, project managers, and QA.
● Time = $ Waste cost $
● Poorly written defects will not be tested right and are often sent back to be fixed which wastes time
● The better the bug report is written and can be reproduced, the sooner it will get fixed with the least amount of time invested.
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Types of defects 1
● Requirement / Design
● Front-end / Theming
● Coding
● Training
● Environment
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Types of defects 2
● Performance
● Security
● Enhancement - becomes a case
● Browser / Mobile
● User Experience
● User Error
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Who writes a Bug Report?
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Defect Authors
● Developers
● Project Managers
● Quality Assurance
● Front End
● The Customer
● Management
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When should a Bug Report be written?
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Timing is Key
● As soon as an issue has been found it should be logged
● Need fast feedback to fix the issue early
● Once the code is in QA
● If development is not complete then bounce case back to the developer
● When you see an issue then do a screenshot and then see if it can be duplicated.
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Elements of a Good Defect Case
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Breakdown of a Bug Case● Title of the bug
● Description
● Steps
● Acceptance Criteria
● Expected results
● Screenshot or Video
● Severity
● Assigned to
● Status
● Reference to requirement
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Title of the Bug
● Very Important
● First thing everyone reads
● Should be short and concise
● Remember that more details can be added in the description field
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Bug Title Example
Good title will include: Project Name - Sprint#- Page bug is found on - short description of the issue.
Example of good title:
ABC Project Bug: Sprint3 - Home page - Contact Us link returns 404 error
Example of a bad title:
Link does not work
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Description Example - Bad
Examples of bad descriptions:
- When I move my mouse over this stupid icon, it does not wiggle like it should
- Clicking on this link doesn’t do anything
- This page seems slow to me
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Description Example - Good
Example a good description:
When you go to the home page at abccompany.com/home and click on the ‘Contact Us’ link in the header - a 404 error is returned. This occurs in all browsers
Steps:
1. Navigate to the home page of abccompany.com/home 2. Click on the ‘Contact Us’ link3. A 404 error will be returned4. Expected results: clicking on link should redirect user to
the ‘Contact Us ‘ page.- abccompany.com/contact-us
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Screen Shots
● Lots of screenshot tools available
● Adds good visual picture of the issue
● Most bug reports should have a screen shot
● Add arrows or text to screen shot
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Screen capture tools
● Skitch
● Snag-It
● Jing Project - does videos as well
● Keyboard - crtl / print screen
● FireShot - for Firefox
● Faststone Capture
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Video capture tools
● BB Flashback Express
● uTipu
● Jing
● CamStudio
● ScreenToaster
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How Severe is the Bug?
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Is the bug like this ?
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Bug Reporting
● Assigned to field - assign to who can fix the issue
● Who to assign it to: Depends on the project - some have all issues assigned to the Project manager - Others you can assign to lead developer or front end developer
● Status - set to open initially. Once fix has been successfully tested then approve or close the issue.
● Reference - if the issue can be traced to a feature or requirement do that. Helps with traceability and finding root cause of the defect.
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What is next?
● When a defect has been fixed then testers need to verify
● If issue is fixed then case can be closed or approved
● If not fixed then it goes back to developers or frontend
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Tips
● Communication is key
● Ask the team if they have seen an issue before logging it
● Search to see if issue has been logged before
● Try to prevent duplicates
● Work with the quick fix
● If not quick then log it
● Toward the end of release or sprint then consult with Project Manager before assigning the defect. It may not need to be fixed for that release.
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“Quality can not be inspected into a product or service; it must be built into it.”
~Harold F. Dodge
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Thank You!Questions?
@Mediacurrent Mediacurrent.com
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