Clever User TricksPart Deux

Or… How I Learned to Stop Worrying and Love My Users

Kris BushoverSpiceworks IT OperationsINTJ

User 1

The Malware Collector

Contracts a drive-by-download virus

Complete system wipe and reinstall

Backups? Ha!

At least smart enough to not send credit card

“How did that get there? Seriously, I didn't click on anything! Don't look at me like that.”

User 2 The Spiller

Oops....Coffee Spills

Soda Spills

Gooey Substance Spills (come on man....)

“Well, that's just great”

“It should not have been sitting there”

“Don't look at me like that!”

User 3 The Deleter

Deletes StuffBackup first?

No

Hope like hell someone else made a backup?

Yes

Because anything worth doing is worth doing twice.... or something

What do all these users have in common?

Crap....

So.... What's the point?

To err is human... to fix is ITThere are two types of users. Those who have made mistakes, and those who will

Endearing yourself to users Users are fragile beasts and come in many flavors

INTJ, ENTJ, … Handling the wide variety of personalities can

be almost as important as handling the switches,routers, and servers

Nobody loves the BOFH

Special, IT Celebrity Guest!

Josh Weinberg!!!