how to win friends and influence people
DESCRIPTION
A very easy way to win friends and influence people , which will be useful for both , people and leaders .TRANSCRIPT
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HOW TOWin Friends
ANDInfluence
People
Dale Carnegie
by
Presented by:Nabil El HadyNabil El Hady
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Some principles that can Some principles that can change your life in work , change your life in work , home , street , & help you home , street , & help you
start a new life with no start a new life with no problems at all .problems at all .
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PART O N EFundamental Techniques
inHandling People
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1“IF YOU WANT TO GATHERHONEY, DON’T KICK OVER
THEBEEHIVE .
Don’t criticize, condemn or complain.
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2THE BIG SECRET OF
DEALING WITHPEOPLE
Give honest and sincere appreciation.
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3“HE WHO CAN DO THIS HAS
THEWHOLE WORLD WITH HIM.HE WHO CANNOT WALKS
A LONELY WAY”
Arouse in the other person an eager want.
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PART TWOWays to Make People
Like You
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1DO THIS AND
YOU’LL BEWELCOME
ANYWHERE
Become genuinely interested in other people.
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2A SIMPLE WAY
TO MAKE AGOODFIRST
IMPRESSION
Smile.
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3IF YOU DON’T DO
THIS, YOUARE
HEADED FOR TROUBLE
Remember that a person’s name is to that person thesweetest and most important sound in any language.
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4AN EASY WAY TO
BECOME AGOOD
CONVERSATIONALIST
Be a good listener. Encourage others to talk aboutthemselves.
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5HOW TO
INTERESTPEOPLE
Talk in terms of the other person’s interests.
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6HOW TO MAKE PEOPLE LIKE
YOUINSTANTLY
Make the other person feel important-and do itsincerely.
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Part THREEHow to Win People to
YourWay of Thinking
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1YOU CAN’T
WIN ANARGUMENT
The only way to get the best of an argumentis to avoid it.
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2A SURE WAY OF
MAKINGENEMIES
-AND HOW TO AVOID IT
Show respect for the other person’sopinions. Never say,
“You’re wrong.”
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3IF YOU’RE
WRONG, ADMITIT
If you are wrong, admit it quickly andemphatically.
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4A DROP OF
HONEY
Begin in a friendly way.
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5THE SECRET
OFSOCRATES
Get the other person saying “yes, yes”immediately.
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6THE SAFETY
VALVE INHANDLING
COMPLAINTS
Let the other person do a great deal of thetalking.
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7HOW TO GET
COOPERATION
Let the other person feel that the idea is hisor hers.
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8A FORMULA THAT
WILLWORK
WONDERS FOR YOU
Try honestly to see things from the otherperson’s point of
view.
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9WHAT
EVERYBODYWANTS
Be sympathetic with the other person’s ideasand desires.
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10AN APPEAL THAT
EVERYBODY LIKES
Appeal to the nobler motives.
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11THE MOVIES DO IT. TV
DOES IT.WHY DON’T YOU DO
IT?
Dramatize your ideas.
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12WHEN NOTHING
ELSE WORKS,TRY THIS
Throw down a challenge.
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PART FOURBe a Leader: How to
ChangePeople Without Giving
Offense or ArousingResentment
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A leader’s job often includes changing your people’sattitudes and behavior. Some suggestions to accomplish
this:
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1IF YOU MUST FIND FAULT,
THISIS
THE WAY TO BEGIN
Begin with praise and honest appreciation.
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2HOW TO CRITICIZE-
ANDNOT BE
HATED FOR IT
Call attention to people’s mistakes indirectly.
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3TALK ABOUT YOUR OWNMISTAKES
FIRST
Talk about your own mistakes before criticizingthe otherperson.
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4NO ONE LIKES
TO TAKEORDERS
Ask questions instead of giving direct orders.
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5LET THE OTHER
PERSON SAVEFACE
Let the other person save face.
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6HOW TO SPUR
PEOPLE ONTO SUCCESS
Praise the slightest improvement and praise everyimprovement. Be “hearty in your approbation and
lavish inyour praise.”
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7GIVE A DOG
A GOODNAME
Give the other person a fine reputation to live up
to.
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8MAKE THE
FAULT SEEMEASY TO
CORRECT
Use encouragement. Make the fault seem easy to
correct.
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9MAKING PEOPLE GLAD TO
DOWHAT YOU WANT
Make the other person happy about doing thething yousuggest.
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The effective leader should keep the following guidelinesin mind when it is necessary to change attitudes or
behavior:
1- BE sincere . Don’t promise anything that you can’t deliver . Forget about the benefits to yourself and concentrate on the benefits to the other person .
2- Know exactly what it is you want the other person to do .
3- Be empathetic . Ask yourself what is the other person really wants .4- Consider the benefits that person will receive from doing what you suggest .
5- Match those benefits to the other person’s wants .
6- When you make your request , put it in a form that will convey to the other person the idea that he personally will benefit .
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