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Managed Cloud Database Services Delivering the best of On-premise and Cloud

Ana Patrícia Carvalho Solutions Director, Brazil Oracle Managed Cloud Services June, 24, 2015

Oracle Confidential – Internal/Restricted/Highly Restricted Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |

Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |

Agenda

Oracle Managed Cloud Services - Overview

Managed Cloud Database Service (MCDS) - Overview

Managed Cloud Database Services – Deployment & Delivery Approach

Oracle Managed Cloud Services – References

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Safe Harbor Statement

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

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Oracle Cloud

Consume Oracle as subscription-based services

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Private Cloud

Build and manage your own cloud using Oracle cloud products

Oracle Cloud Solutions Oracle Managed Cloud Services is the on-ramp to the Cloud for Oracle customers

Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | 6

Applications to Disk – Singular Focus on Oracle “Red” Stack

Oracle Advantage: Broad Cloud Solution Portfolio

vs.

• Availability SLAs

• Accelerated upgrades

• Certified configurations optimized across stack

• Advanced SIEM with predictive incident management

• Go-Live Center reduces post-go-live issues 54%

• Unique connections to Product Support and Development

@Oracle or @Partner – Single Point of Accountability


Hundreds of change projects executed successfully

Up to

5.34 billion database transactions per hour

41+ petabytes of managed storage

World’s largest Oracle VM and Linux grid

Oracle Managed Cloud Services - Massive Scale


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Managed Cloud Database Services - Overview

• Out-of-the-box on-premise Database Cloud Solution

• Fully managed end-to-end by Oracle

• Deliver the benefits of a Public Cloud

• Retain the benefits of On-premise systems

• Aligned with Oracle strategic imperatives

• Best-of-breed hardware, software, support and services at consuption based pricing

All the Benefits of a Public Database Cloud Delivered On-premise

Customer Internal Network and Applications

Oracle Remote Management

OMCS Integration Platform

Customer Data Center

Managed Private

Database Cloud


• Self-service Portal

• Rapid Provisioning

• Elastic Scaling

Agility • Standardization

• Consolidation

• Consumption billing

• Chargeback

Cost Service Levels

• Engineered Systems based infrastructure

• Increased Availability

• High Performance

Risk

• Best-in-class Security

• Multi-level security model based on data sensitivity

• Regulatory Compliance - PCI, PII, PHI, ITAR, FedRamp, etc.

Integration

• IT Systems integration

• Cross Cloud Integration

• APIs to Integrate with existing ITSM

IT Efficiency

• Focus on core competence

• Business Enabler vs. Cost Center

Managed Cloud Database Services – Overview Managed Cloud Database Services – Key Value Drivers



Managed DB Cloud

Deployment

(End-user driven)

Self-Service Provisioning

Traditional DB

Deployment

(Admin driven)

Middleware

OS/Machines

Database

Specify and procure

hardware

Configure hardware

Deploy hardware

Deploy middleware and

database

Deploy app and configure

settings

Add hardware and reconfigure

stack as demand grows

DEPLOYMENT

PORTAL

Request Database

Deployment via Cloud

Adjust capacity as

demand changes

Retire DB when not

needed

User unaware of

underlying infra

Databases

Managed Database Model vs. Traditional Database Management Model


Database or Hardware Consolidation

Development & Test

Lower CapEx & OpEx

Increase utilization & efficiency

Elastic scale

Develop/test solutions faster

Boost developer productivity

Maximize hardware utilization

Managed Cloud Database Services – Typical Use Cases Standardized Platform for Database Consolidation and Rapid Provisioning

New Application Deployment

Deploy app on flexible, standard DB platform

Accelerate time to deployment

Extended MCS for Apps Mng



Self Service/ Service Catalog

Rapid Provisioning

Metered Usage Chargeback / Showback

Elastic Scaling

APIs for 3rd Party ITSM Integration

Multi-level Security Model

Performance Optimization

ITILv3 Lifecycle Management

Latest HW/SW Currency

Single Point of Contact

Availability & Support SLAs

All the capabilities of a Database Cloud Service

Retain Benefits of On-premise Deployments

Managed end-to-end by Oracle

Consumption based single-vendor offer- one price, one contract and one invoice


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Cloud Architecture

• DB estate assessment - #DBs, Size, Workloads, SLAs

• Security & Compliance requirements

• On-premise ITSM integration needs

• HW sizing and deployment architecture

Infrastructure

• Engineered Systems based - Exadata, Supercluster, ODA, ZFS

• Self-contained Cloud Module - Switches, Firewall, VPN

• Cloud Management Framework - OEM 12c, Integration APIs, Chargeback Rules

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Managed Cloud Database Services - Deployment Build a Fully Managed Private DB Cloud with Best-of-breed Oracle Technologies

Migrations & Upgrades

• HW migration to Eng Systems

• OS migration to OEL or Solaris

• Database migration and upgrade

Baseline Security

• Hardened OS and DB images

• Configuration of Firewall and VPN

• Native auditing of DBA activity


Managed Cloud Database Services - Deployment API-driven Integration with On-premise ITSM and Oracle Datacenter

• Transparent delivery of Services

• Service catalog fulfillment

• Integration with OMCS Centralized Management Grid

• Integration APIs for 3rd party ITSM

• Oracle Pulse integration for Reporting & Dashboards

VPN

Oracle Pulse

Self-service, Reports (Chargeback, Availability,

Storage, DB and Host metrics)

DB Cloud OMCS Cloud Integration Platform

Customer Datacenter

ITSM Portal

Oracle Datacenter

Tape Backup (Customer)

Fu

lfill

men

t

AP

Is


Consuming from the Cloud

• Self-service Portal - Oracle or 3rd Party Portal

• Service Catalog

Managing the Cloud

• Core Services - Infrastructure and DB Lifecycle

Management

• Extended Services - Migrations/Upgrades, DR, Enhanced

Security Services, PCI/HIPAA Compliance

Customized Governance

• Account Management

• Service Management

• Project Management

Managed Cloud Database Services - Delivery Approach Leverage Oracle Managed Cloud Services Best Practices

One Contract

• Minimum Monthly Fees

•Per-DB fee based on Size, SLA, and Security Level

•Monthly Metering of DBs deployed

•Single contract, Simplyfied Invoicing


• Support for role based access

• Services rendered via a “Service Catalog”

• Enable Rapid Provisioning of DBs

• Integrated DB Lifecycle Management

• Reporting & Dashboards

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MCDS Delivery Approach - Self-Service Portal Enable Access to Standardized Services for Repeatable and Predictable Results


MCDS Delivery Approach - Service Catalog

Small Medium Large X-Large 2X-Large

Compute 1 Core 2 Cores 4 Cores 8 Cores 16 Cores

Memory 8 GB 16 GB 32 GB 64 GB 128 GB

Storage (GB) 200 500 1000 4000 8000

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DB Size

Tiered SLAs

Security

Bronze Silver Gold Platinum Diamond

Level 1 Level 2 Level 3 Level 4

Any DB Size can be paired with any of the 5 Service Levels

Any DB Size / SLA can be paired with any Security Level

Storage can be customized

Offers Choice of DB Size, SLA and Security Levels


MCDS Delivery Approach - Service Catalog

Business Service Catalog Bronze Silver Gold Platinum Diamond

Local Availability Best effort 95% 99.5% 99.9% 99.99%

Maintenance Windows Every 6 months Every Qtr Every Qtr +On Demand Every Qtr + On Demand Every Qtr + On Demand

Disaster Recovery (Optional)

RTO N/A 5 day 4 hours 2 hours 1 hour RPO N/A 1 day 1 hour < 1 min < 1 min

Backup Weekly Full,

Daily incr Weekly full,

Daily incr Weekly full,

Daily incr Weekly full, Daily incr,

Flashback logs Weekly full, Daily incr,

Flashback logs

Service Desk Hours 8 x 5 8 x 6 24 x 7 x 365 24 x 7 x 365 24 x 7 x 365

Alert and Response Time SR1 <= 4 hours SR2 <= 1 day

SR1 <= 1 hour SR2 <= 4 hours

SR1 <= 15mins SR2 <= 4 hours



DB Provisioning Time <= 1 hr <= 3 hrs <= 4 hrs <= 8 hrs <= 24 hours

Database Version 11g, 12c 11g, 12c 11g, 12c 11g, 12c 11g, 12c

Security Level 1 (Default Security for all Service Tiers)

Technical Service Catalog Bronze Silver Gold Platinum Diamond

Database Deployment

Local Primary Single Instance RAC 1-Node 2-Node RAC 2-Node RAC, N+1 2-Node RAC, N+1

Local Standby None None None None 2-Node RAC, N+1

Remote Standby None RAC 1-Node 2-Node RAC 2-Node RAC, N+1 2-Node RAC, N+1

Storage Mirroring Dual Dual Triple Triple Triple

Database Entity Instance, PDB Instance, PDB Instance, PDB Instance, PDB Instance, PDB

Disaster Recovery N/A Dataguard Dataguard Active Dataguard Active Dataguard -

FarSync

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Separate Business & Technical Catalogs


MCDS Delivery Approach - Service Catalog Multi-level Security Model Based on Degree of Data Sensitivity

Technical Service Catalog

Level 1 Secure Configuration

Level 2 (+ Level 1) Data Security

Level 3 (+ Level 2) Access Control

Level 4 (+ Level 3) Monitor & Block

Preventive Hardened OS and DB image SSL ASO (TDE)

Database Vault

ASO (Data Redaction), EM Data Masking &

Subsetting Pack

Detective Native Database Auditing Native Database Auditing Audit vault Audit Vault

Administrative EM Configuration & Compliance DB Security Assessment

Service Security Management Program

Security Management Program

Business Service Catalog

Level 1 Secure Configuration

Level 2 (+ Level 1) Data Security

Level 3 (+ Level 2) Access Control

Level 4 (+ Level 3) Monitor & Block

Data Classification Public Data Corporate Internal Data Restricted (PII, Financial Info) Highly Restricted (Source

Code, M&A)

Preventive Hardened Configuration Hardened Configuration

Network Encryption

DB Encryption Service, DB Vaulting Service ( Block DBA

Access to sensitive data)

Data Redaction Service, Data Masking Service

Detective Logging DBA activity Logging DBA activity DB Auditing Service DB Auditing Service

Administrative Compliance Check for

configuration & patching DB Security Assessment Service Security Management Program Security Management Program

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• Assign Cost centers to HW Infrastructure

• Metering and chargeback based on:

– #DBs, DB Size, Service Level, and Security Level

• Role-based Chargeback Trends & Reports

• APIs for integration with billing systems

MCDS Delivery Approach - Metering and Chargeback Single Pane Visibility into Deployed DB Consumption, Cost Transparency at LOB Level


Lifecycle Management from DB-to-Disk as Part of Core Services

Architecture Advisory

Initialization & Setup

Transition Services

Self-service Portal & Service Catalog

Reporting & Dashboards

DB Provisioning / De-provisioning

Monitoring / Incident Mgmt

Patching / Change Mgmt

Backup & Restore

Level 1 Security

Capacity Mgmt

Metering & Chargeback

Integration APIs

MCDS Delivery Approach – Managing The Cloud


Extended Services - Available via Amendment to Base Contract

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Integration with on-premise ITSM

Database Migrations and Upgrades

Disaster Recovery

Oracle Application Management

Off-schedule Backup and Restore

Load Testing

Premium Security Services (Levels 2, 3, and 4)

PCI and HIPAA Compliance Services



Account Mgmt

• Plan and strategize

• Solution new ideas

• Your Direction – Oracle Direction

• Conduct business reviews

Service Mgmt

• Day to Day work

• Capacity planning

• Plan, schedule & monitor events

• Conduct periodic service reviews

Project Mgmt

• Plan and deliver

• Communicate status, issues

• Staff and manage

• Drive solutions, standards, savings

Governance Services - Single Point of Contact, Virtual CIO



Pricing

• Minimum Monthly Fees

• Per-DB fee based on Size, SLA, and Security Level

• Monthly Metering of DBs deployed

• Invoice the higher of minimum fees or DB fees

Invoicing

• Line items for Minimum Fees and Overages

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Contracting

• Single Service Contract

• Supporting exhibits for HW/SW

Consumption Pricing , Single Contract and Simplified Invoice



MCDS Pricing: Typical Example of What’s Included

Hardware

• Engineered Systems - Exadata, Supercluster, ZFS Storage

• Commodity Servers

•VPN

Software *

• Eng Systems Operating Software - Exadata Storage SW License

• EM 12c Cloud Management Pack

Technical Support

• Premier Support for HW

• Premier Support for SW

Managed Cloud Services

• Core Services

• Extended Services (Optional) - Available via Base Contract Amendment

• Tiered Governance

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Integrated Package of Hardware, Software, Support, and Managed Cloud Services

* DB Licenses are not required if Customers have ULA


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Oracle Managed Cloud Services Customers


Oracle Managed Cloud Services Award Winning Service Excellence and Customer Value Leadership

2014 North American Managed Cloud Customer Value Leadership Award from business consulting firm Frost & Sullivan

• OMCS was the clear winner – receiving an “exceptional” rating in 9 out of 10 evaluation categories

“Oracle’s customer focus is unmatched in the managed cloud market”

2014 Outsourcing Excellence Award – Best ITO Infrastructure from thought leadership firm Outsourcing Center

• 2013 Winner – Best Cloud

“…full software and hardware platform refresh…zero priority 1 issues during the go-live and stabilization period”


Questions and Answers

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