how to use sprint! elearning games for retail banking

19
This presentation shows how you can apply SPRINT! elearning games to your training program to acquire knowledge and search skills in retail banking.

Upload: solvolution

Post on 22-Nov-2014

1.787 views

Category:

Business


0 download

DESCRIPTION

This presentation shows how you can apply SPRINT! elearning games to your training program to acquire knowledge and search skills in retail banking. For details, go to http://www.piramide.nl/elearning

TRANSCRIPT

Page 1: How to use SPRINT! elearning games for retail banking

This presentation shows how you can apply SPRINT! elearning games to your training program to acquire knowledge and search skills in retail banking.

Page 2: How to use SPRINT! elearning games for retail banking

- Marc Prensky

Why not put the two together?

Business has lots of content …but no engagement

Games have lots of engagement…

but no content

Page 3: How to use SPRINT! elearning games for retail banking

Why introduce elearning games on the work floor?Ideal for topics that are

dry and people find them boringTrainees more engaged in learning

More motivated to learn by winning, improve highscores

Trainees want to see more excitement and challengesKnowledge retention higher through replay & repetitionMakes learning less formal and more engaging

Page 4: How to use SPRINT! elearning games for retail banking

Shortcomings in many current quiz games

NO!1. Is there a good feedback feature other than correct/incorrect?

2. Are there informational sources where one can learn from?

3. Can you play interactively with others?

4. Can you prevent players from gambling on an answer?

5. Can the players reflect on their performance?

6. Can you print out/view players’ performance reports?

NO!

NO!NO!

NO!

NO!

Page 5: How to use SPRINT! elearning games for retail banking

SPRINT! eLearning games

We will now show how you can apply to the following examples:

• study of policies• compliance issues• retail product knowledge

Page 6: How to use SPRINT! elearning games for retail banking

• study of policies• compliance issues• retail product knowledge

Use SPRINT! games to engage the trainees in relatively dull and try topics.

Page 7: How to use SPRINT! elearning games for retail banking

LEARNING TOPICS RELATED TO POLICIES

Page 8: How to use SPRINT! elearning games for retail banking

1. Ask questions that requires one to know the information in a certain policy

2. Use [INFO] to add a link to open up the policy.

3. Trainee opens up the policy to search for the answer

4. Trainee has limited time to search. Skill to scan and search is being trained.

Page 9: How to use SPRINT! elearning games for retail banking

1. Let the trainee learn from feedback.

2. Was the answer right? Give reasons for the right answer.

3. Was the answer wrong? Let trainee know why it was wrong and what the right answer should be.

4. Link again to the policy so that reflection can take place.

Page 10: How to use SPRINT! elearning games for retail banking

Top tips!• Are you using this in a blended learning environment? Then allow the student to study the policies beforehand.• By shortening the time allowed for [INFO], the trainee will learn to scan the document faster. Do this gradually.• View performance reports to track on trainee progress.

Page 11: How to use SPRINT! elearning games for retail banking

LEARNING TOPICS RELATED TO PRODUCT CHARACTERISTICS

Page 12: How to use SPRINT! elearning games for retail banking

1. Make topic categories according to products.

2. Ask questions relating to product characteristics.

3. Use [INFO] to add a link to open up the information source.

4. Enhance knowledge retention through game repetition.

5. Ideal to add MP games.

Page 13: How to use SPRINT! elearning games for retail banking

1. Let the trainee learn from feedback.

2. Was the answer right? Repeat the right answer.

3. Was the answer wrong? Let trainee know what the right answer should be.

4. Link again to the info source to heighten memory retention.

Page 14: How to use SPRINT! elearning games for retail banking

Top tips!• Use mnemonic strategies in helping trainees remember product characteristics.• Enhance memory retention through repetition. Encourage trainees to repeat the games and offer reward for the highest score.• Perfect to combine SP with MP games so that teams can compete.

Page 15: How to use SPRINT! elearning games for retail banking

LEARNING TOPICS TO IMPROVE CALL-CENTRE SKILLS• improve listening skills• improve search skills• improve think process

Page 16: How to use SPRINT! elearning games for retail banking

1. Create a short mp3 file with tel. recording from a client asking for product details.

2. Trainee listens to client request and clicks on [INFO] to search for the answer.

3. How much time should the trainee be able to find the right answers?

4. Can be used for application training too.

Page 17: How to use SPRINT! elearning games for retail banking

1. Let the trainee learn from good quality feedback.

2. Was the answer right? Repeat the right answer.

3. Was the answer wrong? Let trainee know what the right answer should be.

4. Link again to the audio + info source to heighten memory retention.

Page 18: How to use SPRINT! elearning games for retail banking

Top tips!• Use link feature to open up audio/video/ any sources from the internet.• Skills are improved over repeated practice. • Start easy by allowing more time to repeat the audio recording, and information search.• Increase challenge by shortening the time gradually.

Page 19: How to use SPRINT! elearning games for retail banking

End of presentationWould you like us to show you how to apply SPRINT! games to other learning needs? Leave a comment or mail us: [email protected]

For product details, go to solvolution.nl