how to think like a chief learning officer
TRANSCRIPT
THINKHOW TO
LIKE A CHIEF LEARNING OFFICER
Head of TrainingBill Cushard
ServiceRocket
twitter.com/billcush
linkedin.com/in/billcushard
True
Allignment
Outcome v.
Operating
Metrics
Learn the
Language
Learning to
Think
What
Language
C-Suite Really
Wants...
My LearningNew Hire Training at E*TRADEOn-the-Job TrainingMeasuring TrainingMake my Goals the Business Goals
Our LanguageApril 2011
Jay Cross
Chief Learning Officer Magazine
http://bit.ly/WSGlossary
Working Smarter Glossary
Stop trying the educate thebusiness on our language, and
start learning theirs.
ExerciseWhat are the top 3 goals of
your (or your client's) organization?
Cash
Margin
Velocity
Growth
Customers
http://bit.ly/5EssentialTerms
5 Essential Terms for Learning Leaders
True Alignment is...
...Make Your Goals
the Business Goals
Operating v. Outcome Metrics
What Did We Produce? How Did We Produce It?
Do people like ourtraining?
METRICSLEARNING
1 2 3 4
37%91% 80%
54%
Did people learningsomething?
Did people apply whatthey learned?
Did people improve jobperformance?
Reaction Knowledge Behavior Results
Source: State of the Industry Report 2010
ExerciseCome up with 3-5 ways L&D
can impact one of the 5:---------------------------
Cash > Margin > Velocity >Growth > Customers
2015CLO Agenda
L & D / T A L E N T M A N A G E M E N T G O A L S
Learn the Business Align Goals Set and Achieve Results
Learn what the CEOwants you to know.Learn top 3-5 goals ofthe business.
Be outcome-oriented.Set outcome metrics.Think results.Make your goals thebusiness goals.
Produce value for thebusiness. Help the businessachieve it's top goals.
Final ExerciseIf the business goal is ...
The L&D goal should be ...
Thank You!