how to select your new ssc site in hungary?
TRANSCRIPT
How to select your new SSC site in Hungary?
by Dr. Balazs CsorjanXanga Office Park, Debrecen
[overview]
track record
labour market
office markets
infrastructure
locations
[hungary]
low-cost location inside the EU market
geographical and cultural nearness
leading industries: automotive, pharma, electronics, SSC, tourism, food
[SSCs in hungary]a proven track record
[SSCs in hungary] a non-comprehensive listing
industry association: www.hoa.hu
[overview]
track record
labour market
office markets
infrastructure
locations
[university students]
[SSC employees]
[wages]
€12k in Budapest, annual gross salary for carrier-starter operator with 2 foreign languages
€8k outside Budapest >> 30% cost saving
trend: Budapest becomes more and more expensive
[overview]
track record
labour market
office markets
infrastructure
locations
[office supply]
over 3 million sq.meter office stock in Budapest: the largest market in Central and Eastern Europe
100k sq.meter in Debrecen: SSC-focused office parks
other cities: microscopic/non-existing office markets, built-to-suit solutions
[office costs]
Budapest: €13/sq.m/month (14.5€/sq.feet/year) average rental fees, 0.5-2€/sq.m/month service charges
Debrecen: €8/sq.m/month (8.9€/sq.feet/year) average rental fees, 0.5-2€/sq.m/month service charges
other cities: customized agreements
[overview]
track record
labour market
office markets
infrastructure
locations
[air access]
Budapest Airport: the 2nd largest hub in Eastern Europe, more dozen daily flights inside Europe
Debrecen International Airport: strong air cargo focus; passenger flights to Western Europe and to Mediterranean Sea
[international schools]
Budapest: more international schools in more languages (English, French etc)
Debrecen: international school in English from 2013; bilingual high schools and grammar school
other cities: bilingual (e.g: English-Hungarian) high schools
[telecom]
free market, competing service providers
high broadband access in all cities
at least 2 service providers in all relevant facilities
[industry associations]
HOA Hungarian Outsourcing Association
: strong impact on labour market regulations; networking events e.g: 2012 Annual International Conference on talent management
ICT Association of Hungary
SEE YOU THERE
[overview]
track record
labour market
office markets
infrastructure
locations
[budapest]
leading universities: Corvinus, ELTE, Budapest Tech
more than 90 SSC/BPO companies in every field; approx. 40k employees
office market benchmark: Vaci street corridor (underground access, 12-14€/sq.m/month average rental fees)
[debrecen]
8 SSC/BPO companies in IT/telecom support, customer service, FSSC, HR SSC
2k+ employees, numerous foreign languages
University of Debrecen: the largest one outside Budapest, 33k students, including 4k+ international students
leading office centers: Xanga Office Park (>> on-site SSC trainings), Lion Office Center
[miskolc/szeged/pecs]
large universities: University of Szeged, University of Pecs - almost 30k students on each one, University of Miskolc: 14k students
some SSCs are present; employment: under 1k
quickly available offices could be a problem; built-to-suit office developments
