how to select the right improvement project
TRANSCRIPT
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How To Select The Right Improvement Project
Presented By Elisabeth Swan Managing Partner & Executive Advisor
at GoLeanSixSigma.com
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Our Expert: Elisabeth
• VP, Content Development at GoLeanSixSigma.com
• Master Black Belt
• GE Certified Black Belt Instructor
• Burnham Rosen Group certified Leadership Coach
• BA in English Literature from Columbia University/Barnard College
• Born in the UK
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Who Is GoLeanSixSigma.com?
GoLeanSixSigma.com makes it easy for everyone everywhere to build their problem-solving muscles.
We provide the most practical, easy to understand and enjoyable Lean and Six Sigma resources available.
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We’ve Helped People From…
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Today’s Agenda
• Clarify Organizational Strategy
• Find Sources for your Projects
• Follow a High-level Selection Process
• Use the Project Selection Tool – A Mini Case Study
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What Is a Process Improvement Project?
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Sources and Alignment
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• Purpose
• Metrics
• Capability
• Focus
• Actions
• Stability
Key Elements
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Purpose Mission, Vision, Values & Strategic Outcomes
Metrics
Capability
Focus
Actions
Stability
Project Selection &Process Management
Design and Redesign Projects
Lean Six Sigma Projects
Daily Improvement
Efforts
Update Scorecards & Dashboards
Customer & Employee Feedback
Dashboards and Scorecards
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Bahama Bistro Roadmap
VISION
Bahama Bistro is the place where everyone wants to to
be when they’re in the Bahamas
VALUES
ServiceWe’re always there for our
customers
TeamworkWe work together toward a
common goal and we get great results by respecting
and valuing each other
AccountabilityWe embrace transparency,
responsibility and ownership in our decisions and actions.
MISSION
Our Mission is to provide our customers with tasty food, thoughtful service
and a joyful slice of island life
TOP 3-5 YEAR GOALS
Delight our CustomersProvide a vital, attractive meeting place known for
wonderful food and service
Foster Employee EngagementFoster an environment where thestaff are informed, empowered
and recognized
Sustain Financial HealthContinually improve upon the
successes of today and ensure a stable financial future for all
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Dashboards
• Display Performance
• Presentation
• Processes, People, Innovation, and Finance.
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Customer Dashboard
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Inputs for Project Selection
• Strategic Goals (3-5 year)
• Short-Term Annual Goals (6-18 months)
• Dashboard Measures
• Customer Feedback
• Employee Feedback
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What Is So Hard About Selecting Good Projects?
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Select a good Project
Is this a good
project?
YES
NO
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Project Selection Tool
Screen for Low
Potential
Determine Project Type
Clarify the Project
Goal
Refine Project Criteria
Apply Impact/Effort Matrix
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Pick Up Order Cycle Time
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Bahama Bistro has had some customer complaints
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Project Types
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Project TypeWe’re looking for Process Improvement Projects
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Clarify the Goal
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Typical Goals
• Increase the first-call resolution rate at the Call Center from 75% to 95% calls per month
• Decrease returned mail from 8% to 2% of total monthly mail
• Decrease application processing time from an average of 22 minutes to 10 minutes or less
• Increase the number of clean hotel rooms by check-in time from an average of 250 rooms to 300 rooms
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Weighted Criteria Matrix
What is it?
• Decision-Making Tool
Why use it here?
• Establish criteria
• Rank criteria
• Decide on Project
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Criteria to Consider
• Customer satisfaction
• Financial savings/gains
• Strategy Alignment
• Need for IT Involvement
• Existing buy-in/resistance
• Availability of data
• Other…
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Refine Project Criteria
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Impact Effort Results
• Check the results of the Weighted Criteria Matrix
• Is it a viable project?
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Starter Charter
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Today We Covered:
• Clarify Organizational Strategy
• Find Sources for your Projects
• Follow a High-level Selection Process
• Use the Project Selection Tool – A Mini Case Study
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Q&A
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Click To Download the Project Selection Tool for free.
Getting Started: The Project Selection Tool
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Getting Started:• Learn more by starting some more training!
• Look for good improvement prospects in your organization
• Then select the best project using the free Project Selection Tool and start applying Lean Six Sigma
• Yellow Belt training is FREE at GoLeanSixSigma.com
• Yellow Belt Certification
• Green Belt Training & Certification
• Black Belt Training & Certification
• Lean Training & Certification
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