Analysing the EBI User Experience29.07.20161

Why didn’t you click on the obvious

one ?

Jenny ChamUser Experience (UX) Analyst

So why did you click there ?

Analysing the EBI User Experience29.07.2016

17 sites>70 scientists

May to Oct

Example of usability testing

3

Design changes to interface

design

Judgment callsGroup decision

Usability testing

Analysis

Benefits

Obvious Discover unknown/unexpected problems

Video footage as ‘proof’/objectivity (dilemmas get sorted)Cheap and quick, fix early e.g. during agile

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Not so obvious…Easy to use software = warm fuzzy feelings

Awareness of the new software with participants

Which features are not necessary?

Records progress

Analysing the EBI User Experience

Don’t call it testing

Get their boss or local contact person to send named invite around

Incentives + lunch

Formal and informal –credibility but not too daunting

Try to recruit for your personas– use a ‘screener’

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6Persona: Debra, Drug Discovery

What is the reaction chemistry?Are there any known genes? etc…

Is he is a ‘Debra’?

(SurveyMonkey.net)

Plenty of buffer time esp. if a

website 3 or so sessions is plenty/day

Ideally 30 min turnaround for analysis time

Schmooze with management, let

them have a go too

Go to the users’ site

Analysing the EBI User Experience

29.07.201

8

Get the user to read ALOUD

Pick scenarios as relevant as possible:

pre-test screenerSeveral to do same one if poss

Love thy user

We are not testing you

Outline the plan clearly

You can leave at any

timeThere is no such thing as ‘wrong’

We really value

your input

Do you have any

questions?No, we won’tput the video on YouTube

Analysing the EBI User Experience

29.07.201

10

Superstickypost-its, different colours

Decent wall space for analysis

Nice drinks

Laptop height & set up mouse for

left/right handed

Facilitator – say as little as you can

(cringe)

Consent form for video

Quiet room

Grid to fill in notes

Get user’s background info on tape (1st few mins)

http://silverbackapp.com/

Takes preparation - each screen layout ready

Have blanks for ‘under

construction’/ user sketches

Avoid users with a software dev.

background

End the test early if it’s going no

where

The user says… Over to you….(think therapist!)

I want to find the contact details so should I go here?

Where do you think it should go?

…(silence)… What are you thinking now?

Oooh…I didn’t expect that

What did you expect to happen?

ObviousMay need to sell the idea to management – suggest doing it

‘guerrilla’ style anyway Dependent on the sample, not statistically significant

Doesn’t tell you how to fix issues

Not so obviousDevelopers think you are giving them extra work

You will want to test everything!

Drawbacks/ challenges

Analysing the EBI User Experience

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15

Usability testing would be great for

our projectAnd ours…

Now have a go yourself…

29.07.201

16Thanks for listening The end