10 QuickBooks issues and how to resolve them

Updating the data file fails

• This can be very tricky. When you are updating QuickBooks from one version to the next, sometimes the earlier version's data file can't be read by the newer version. Because of this, the data file must be updated . usually this will happen during the installation process and will require you make a backup first. However, to avoid any issue wit the data files. make sure you run a verification on that file before you uninstall the old version or install the new version . Better yet, install the new version side by side with the old version so you will always have a fallback.

• Sometimes verified data still wil not upgrade to the newer version . In this case you will have to go back to the older version and do a rebuild your data. for some users it's a easy task but when dealing with the file that holds the keys to the company's finance kingdom, others will hesitate. If the rebuild simply won't work, you might want to make sure that data file is located on the local machine. The data file be located on C:\ drive. That means even if your data file is on the Q:/ drive(Q drive on the local machine but shared, quickbooks thinks it's on a different drive). QuickBooks could have an issue with the rebuild. So before the rebuild copy the data file to the C:\ drive. Do that rebuild and move the data file back where you need it.

Rebuilding the data file fails

• This probably the most common issue as well as the most challenging to troubleshoot. If their is the slightest hiccup in the network your connection can be lost. If you are sure that QuickBooks set up correctly , you might want to use the QuickBooks connections diagnostic tool to help you figure out what's going wrong. Also make sure that your computer firewall and your antivirus are following the connection through.

You lose the connection to the data file

• If you need to reinstall QuickBooks, Their is little something you not don't know about intuit i.ethe clean uninstall. Before you do your reinstall , go ahead and uninstall using the standard windows uninstall methods. But you have to delete some directories:-

1. C:\Program Files\Intuit\QuickBooksXXX directory(where XXX is the release number)

2. C:\Windows\Users\Documents And Settings\Program Data\Intuit\QuickBooksXXX directories(where XXX is the release number)

The reinstall fails

• In this issue your QuickBooks run slowly in multi-user mode. You can use clean up tools to boost the speed of your QuickBooks on the multi-user mode. If your QuickBooks speed is not increase by the tools then you can always turn off the Audit Trial feature.

QuickBooks run slowly in multi-user mode

• The first thing to do here is to make sure that the server manager is installed on the server machine. If it is not then map the drive to the server from the client and try to connect that way. If you can see the server from the client, the issue is that the server manager is not running.

QuickBooks client machine can’t locatethe data file on the server

• If you have lost your documentation and can't find your license/product numbers. You can locate them by hitting either [F2] or [ctrl]1 when QuickBooks is open. But you can't find your validation code. If you have to reinstall, you will have to register and then you can save the hint for your validation code.

You can’t find the licensing information

• This one is simple but still flummoxes users all the time.

• Close QuickBooks.

• Search for the qbprint.qbp.

• Rename qbprint.qbp to qbprint.qbp.old.

• Restart QuickBooks and printing should work.

A new printer won’t print

• If you lost your admin password or may be you are a new administrator coming into a tricky situation where you the old admin didn't leave the password. You can recover that password by using the QuickBooks Automated Password Reset Tool. It is not 100 percent foolproof but it works most times.

You have lost the admin password

• Have you ever tried to copy the QuickBooks data files from your hard drive to removable drive for back up purpose may be. You found that the file is locked. To unlock the QuickBooks data files first you have to click on Start | Run, enter sevices.msc, look for the QuickBooks and stop it. Once the services are stops then you should be able to copy and paste that file.

You have lost the admin password

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