how to mould yourself
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HOW TO MOULD HOW TO MOULD YOURSELFYOURSELF
M.ROBINSON, M.A.,M.Phil(Eco) M.B.A.,M.Phil.,( Ph.d)
ASST.PROFESSOR
Department of Management Studies,
Anna University of technology
Trichy - 24
D E V I A N T D E V I A N T
Diverging from usual or accepted standards,
especially in social things.
D-- D I F F E R E N TE -- E M P O W R I N GV-- V I S IO NI -- I N O V A T I O NA-- A W A R N E S SN-- N U T U R I N G T-- T A S K
D--DIFFERENTD--DIFFERENT
Not a same as another or each other in any activity
Examples
Rajini
Japan Hotel
Pizza
Little Heart
E--- E M P O W R I N GE--- E M P O W R I N G
To give authority or power
To give strength and confidence
example
Bonsai tree
Major segment tree
Sky is limit –IBM & Micro soft
V--- V I S I O N V--- V I S I O N
The ability to think about future or plan the future with imagination or wisdom
Examples
vision and dreaming
Richards stone ( poll Walt)
I am not lifting my body
I am lifting my heart
I---I N O V A T I O NI---I N O V A T I O N
Make changes in something already existing as by introducing new methods, ideas or products.
Winners don’t do different things. They can do things differently. Example. Arrangement of function like seating arrangement
A---A W A R N E S S A---A W A R N E S S
We will get some knowledge about all the things.
Having knowledge or perception of a situation or fact
Example General knowledge. Other information relating your
subject
N--- N U R T U R I N GN--- N U R T U R I N G
Rear and encourage the development of others.
Example
Role model
T--- T A S K T--- T A S K
Plan for reach or achieve the goal
Example
Thomas Alva Edison
Sage & crab
TAKE CARE OF TAKE CARE OF YOURYOURGENERAL HYGIENEGENERAL HYGIENE
Shave and bathe every day
Keep hair trimmed and oiled and away from face
Use a small amount of deodorant every day
YOUR DRESS SHOULD BEYOUR DRESS SHOULD BENEAT AND PRESENTABLENEAT AND PRESENTABLE
Cuffs and collars should be cleanDo not fold up the sleeves of a full-sleeved
shirtDo not place any objects other than a pen in
the front shirt pocket
THE TIE SPEAKS THE TIE SPEAKS BEFORE YOU DOBEFORE YOU DO
Do not wear a printed tie with a printed shirt
Ties should be worn with single coloured shirts
Ties should be in sober coloursThe tie should not be very short or long. It
should end just above the belt buckle
Take care of your Take care of your SOCKS & SHOESSOCKS & SHOES
Socks should match the colour of your trousers
Socks should not be loose around the top
Wear plain black brown shoes
Shoes should be clean and well polished
Remember the Remember the AccessoriesAccessories
Keep a clean and neatly folded handkerchief with you always
Carry a plain plastic folder to carry our documents/papers
Keep nails trimmed and neat
Grooming Tips forGrooming Tips forLADIESLADIES
Do not wear very bright coloured clothesWear minimal and simple jewelleryKeep nails trimmed and neatMakeup if worn,should be light and natural
Show RESPECT to elders and Show RESPECT to elders and their homes / offices b ytheir homes / offices b y
Not sitting down unless asked to Not sitting / standing behaving casually or
informallyNot touching anything.
Project your BRAND byProject your BRAND by
SmilingBeing confidentIntroducing the brand and yourselfAsking permission to ask questionsBeing receptive to questionsAcknowledging customer queriesBeing armed with product knowledge
BUSINESS CARD should be BUSINESS CARD should be respected and well cared forrespected and well cared for
Ensure that the corners are sharp and not bent
Ensure the cards are not damp or stainedHold the card with both hands and offer the
card with the name side facing the customer
Follow CELL PHONE Follow CELL PHONE etiquetteetiquette
Keep the cell on beep/vibrate modeAvoid all personal callsSeek permission to receive the callBe brief on the callRequest/promise a call backThank the customer for waitingQuickly come back to the discussion
Product KnowledgeProduct Knowledge
Know your products’ features & benefits Know competitors products Know relevant data about product Remember CCRCR
Clarify the concernsCheck understandingReply to the queryCheck satisfactionReview commitments
Achieve Achieve Perfect ClosingPerfect Closing
Offer further assistanceThank the customer for their time and
attentionWish them good day / good eveningCreate an ongoing relationship with the
customer