how to manage business activities to get desire results

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Managing Business

Activities

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TABLE OF CONTENTS

INTRODUCTION .......................................................................................................................... 4

PORTFOLIO 1................................................................................................................................ 4

a) Organizational Culture and Structure ..................................................................................... 4

b) Process and functions involved and their relation with that of aims, objectives, strategies

and culture ................................................................................................................................... 5

c) Map Processes to organization’s objectives and functions ..................................................... 6

PORTFOLIO 2................................................................................................................................ 6

a) Plan to promote goals and objectives ..................................................................................... 6

b) SMART Objectives ................................................................................................................ 7

c) Monitoring and Controlling Plan ............................................................................................ 7

PORTFOLIO 3................................................................................................................................ 8

a) Quality Standards and how they can be managed and controled ........................................... 8

b) Demonstrate quality culture .................................................................................................... 9

c) Recommend improvements .................................................................................................... 9

d) Wider implications for proposed changes .............................................................................. 9

PORTFOLIO 4.............................................................................................................................. 10

a) Risk Assessment as Required by Legislation, Regulation and Organizational Requirements

................................................................................................................................................... 10

b) Health and Safety Regulations related with and Applicable in Construction Workplace .... 11

c) Systematic Review of Organizational Health and Safety Policies and Procedures .............. 11

c) Application of Health and Safety Policies and Procedures .................................................. 12


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CONCLUSION ............................................................................................................................. 12

REFERENCES ............................................................................................................................. 13

This is a sample on Business Activities

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INTRODUCTION

For any business organization it is very important that the management is able to carry

out an analysis, so that they can evaluate the various business activities and make sure that they

are in line with that of organizational goals and objectives (Birnbaum, 2012). Herein it may not

be wrong to say that it is a process through which firms can make progress and try to attain their

aims and objectives. In this report an attempt has been made to identify and describe the various

activities that authorities of such a company has to do and look to acquire the aims and

objectives. Different companies and organizations have been cited as examples.

PORTFOLIO 1

a) Organizational Culture and Structure

OLC Ltd is an educational institution which provides training, scholarships and research

facilities for UK and overseas students. At present the organizational structure adopted at the

institutes is that of functional structure, wherein tasks and jobs are divided on the basis of

functions to be performed (Day and Wigens, 2006). Through such an arrangement, authorities

and management can divide work which has to be performed by teachers and other employees

according to the tasks that they carry out while in organizational setting. Following is a

complete hierarchy of the institute:


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Through the above analysis it can be seen that OLC is a hierarchical organization and

entails that whatever information is to be given to the subordinates is disseminated through a

predetermined channel and stages (Hillier and et.al, 2009).

The culture adopted by management and authorities in the company is very open which

has helped them to develop healthy and positive relations with employees and also in motivating

them. Herein it may not be wrong to say that organizational culture is the basis through which

good working environment can be created and staff members be made to work to achieve the

specified targets and goals.

b) Process and functions involved and their relation with that of aims, objectives, strategies and

culture

OLC being an educational institute has completely different set of goals, objectives,

processes and functions (Ellis and et.al, 2007). In this regard it also may not be wrong to say that

the relationship between these is completely different from that of conventional or traditional

business firms. There are various types of functions that the company performs. One of them is

that of the admin department, or the section which looks at overall operations and functions of

Managing Director

Director

Dean

Associate Dean

Professors

Associate Professors


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the firm. They are tasked with duty to maintain records of both the faculty and students. Also

they have to ensure that the activity of teaching and learning goes on smoothly and without any

kind of obstacle. Other than this, another major department of the organization is that of

education, where in faculties and teachers are employed of different qualifications and

experience. They have to make sure that quality education is provided to the students. Thus it can

be said that if both of these departments work in perfect harmony, then the goal to provide

quality and superior learning to students can be attained (Bonehill, 2011). Main mission of the

institute is to provide quality education to learners, regarding which they have developed special

functions and departments. Along with that attempts also have been made to recruit the finest

teachers, who will provide the best education to students.

c) Map Processes to organization’s objectives and functions

Process map for the Human Resource Department of the organization

• To understand the nature of business or job.

• To assess the organizational requirement for any particular department.

• Select the communication mode to inform people. It could be advertising agency,

newspaper publishing, human resource agency, internal recruitment, job portals etc.

• Prepare the job profile and job responsibility or job description (Healy and Dugdale,

2009).

PORTFOLIO 2

a) Plan to promote goals and objectives

To be able to effectively establish and run the new clothing retail store, the management

will have to be wary that there are some major steps and stages which will have to be cleared

first. In this regard, it can also be said for the store to open within specified time and budget

constraints, they would have to make sure that they have access to skilled employees and various

other resources (Bradshaw, 2005). The first step that I would take as project manager for the

store is that to find and hire those people who have skills related to construction. This would

entail that contractor will have to be contacted who will provide me with labor. Secondly I also

will have to make sure that they have the right skills and talent to be able to work at the site.


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Next required tools and machineries will have to be arranged for. After the store is constructed, I

would have to recruit employees, so that they can help in the selling process. This way I will be

able to promote the goals and objectives and also make sure that they are attained.

b) SMART Objectives

It is very much necessary for the management that they develop some very specific goals

and objectives, because of reason that they will help in measuring performance of both the

employees and management and also in motivating the employees to give their best. Following

are the SMART objectives in this regard:

• Hire skilled workers and labor.

• Arrange for the necessary tools, equipments and machineries.

• Arrange for finances and manage them effectively.

• Construction work to be completed within 6 months.

• Recruitment of staff to take nearly 2 weeks.

• Full swing operations to commence immediately building is constructed and staff is

recruited.

• These goals are achievable because of their simplicity.

• Commencement of the store in one year.

For the purpose of making sure that the goals and objectives are attained efficiently and

effectively, feedbacks from workers and supervisors will be taken so that it can be ensured that

the specified work is completed on time and within budgets.

c) Monitoring and Controlling Plan

For the management it will be very important that they monitor and evaluate progress of

the project, as it is the only way through which they can make an attempt to make sure that the

plan does not deviate or derail from its aims and objectives. There are a lot of ways through

which it can be done (Hubbard and Love, 2004). It includes the likes of feedbacks, constant

evaluation, scrutinizing, etc. Herein the management will have to be wary of such techniques, so

that it can be made sure that the project is completed on time and within the budget. By giving

feedbacks to workers and the employees authorities will be in a position through which they can


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measure progress that the project is making and what all are the areas where there is any

kind of mistake or deviation. Another way through which such a monitoring process can

be carried out is that of constant evaluation of the tasks performed by employees. This

will provide the management with scope through which tasks and duties can be

performed efficiently and effectively (Ericson and et.al, 2001).

PORTFOLIO 3

a) Quality Standards and how they can be managed and controled

Quality in tourism and hospitality is the delivery of products and guest services that are

expected according to the standards. Quality management in this industry has very specific

within this business sector as it does not only aims to assure ‘good quality’ but also ensures that

the company’s services are consistent. Quality standards of RUS Plc should be dedicated to

delivering the utmost value to its customers and should make all efforts to benchmark for the

luxury in hospitality industry (Kapiki, 2012). The quality standard that is specified by this hotel

chain is that the organization judges and accepts the periodical reviews given by the managers

and monitors its current performance on the basis of the same. If it does not find them aligned

with company’s standards then it revises to adapt to the changing landscape and guest

expectations (Alvarez and et.al, 2012).




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b) Demonstrate quality culture

Quality culture is basically a long term and an extended method that helps in involving

all the bodies in charge of delivering services with the objective to attain higher degree of

customer satisfaction. RUS Plc can continuously monitor its internal processes of quality and

after that can develop certain policies to gain business objectives (Ingram, 2013). By taking into

consideration the basic beliefs to sundown rules, organization should respect its customers,

suppliers, associates and also strive to treat them as we as in person wants to get personally

treated. In building and nurturing such relationships with the customers and also serving the

communities, RUS Plc can build in better business that is committed to excellence (Duffy and

Griffin, 2000).

c) Recommend improvements

The hotel chain is suggested to bring in time table and bulletin boards as well as

technology usage should be emphasized more so as to acquire higher market share. It is also

recommended that company should also focus on quality training and experienced trainers

should be hired so as to provide better quality delivery to the end customers (Grinic, 2007). If the

staff of the hotel chain is well trained then they will bring in best of the industrial talents in

actual practice that will directly help in attaining organizational goals and objectives. If these

steps are undertaken then it will also bring in great improvement in the business performance and

bring in overall service quality enhancement (Kapiki, 2012).

d) Wider implications for proposed changes

The changes that will be brought in the organization will help in making RUS Plc even

more competitive as its quality of service will be improved by a wider margin. The plan that

company has for future which is to provide ‘high quality service for the discerning guests’ can be


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attained as such sensitive guests do look for the opportunities which can provide them with a

difference which is better than the rest (Alvarez and et.al, 2012). People will find out that the

organization has great ability to provide higher customer satisfaction at certain pocket friendly

prices whenever they plan out any of their family or official event.

PORTFOLIO 4

a) Risk Assessment as Required by Legislation, Regulation and Organizational Requirements

Risk assessment is a process involving five stages such as (Hughes and Ferrett, 2012):

• Looking for hazard;

• Deciding who could be harmed and how;

• Analyzing risks and deciding whether all the existing precautions are sufficient or

whether more needs to be introduced;

• Recording findings and communicating employees about them; and

• Reviewing assessment and revising the same if necessary.

Risk assessment at a construction company must be done while keeping in mind all the

regulations regarding risks management at workplace. These regulations are related with

management, manual handling, personal protective equipments, display screen, noise and health,

asbestos and lead (Lèfstedt, 2011). All these regulations are to be considered while taking on

assessment of risk on following features:

• Purpose of Assessment – To identify measures which need to be considered to comply

with prohibitions and requirements imposed by or under statutory provision.

• Who has to assess the Risk? – Risk are to be assessed by employers of the construction

organization and also by those of self-employed people that work as private authorities

that are hired for risk management purpose (Cruickshank and Cork, 2006).

• Whose Risk should be assessed? – This involves employees, customers, self-employed

people at work, and those people not in employment.


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• What Risks should be assessed? – Risk concerned with health and safety to which

employers as well as employees are exposed at work, and also the third parties associated

with the organization at workplace (Harris, 2002).

• Recording and Reviewing – The risk must be recorded later on in order to keep a track

on the all the potential risk that can arise at a construction workplace. All these must be

reviewed so that better ways of dealing with risks can be developed (Gibson and Kidd,

2002).

b) Health and Safety Regulations related with and Applicable in Construction Workplace

Health and Safety at Work etc Act 1974 is an Act of United Kingdom Parliament that as

from 2011 describes the principle authority and structure for the regulation, enforcement and

encouragement of workplace health, welfare and safety within the UK. The Act is known to

define general duties of employers, employees, employees, suppliers of substances and goods for

use at work, individuals in control of premises of work, and those who maintain and manage

them, and individuals in general (Øvretveit, 2009).

There are six major regulations made under Health and Safety at Work etc Act 1974.

They are all applicable for construction workplace and can be applied effectively to promote

safety and security at the workplace. These regulations are concerned with management of health

and safety at work, manual handling operations, workplace safety and welfare, personal

protective equipments at work, and health and safety with display screen.

All the above regulations are necessary for different types of work situation and for a

construction workplace these regulations can significantly help enhance health and wellbeing of

employees working in the organization (Clouston and Westcott, 2007).

c) Systematic Review of Organizational Health and Safety Policies and Procedures

The health and safety policies and procedures of ABC company is reviewed

systematically every year, or frequently when the law of the UK or its best practice changes.

Using of policy or procedure will aid in attaining compliance with relevant statutory codes of

practice and legislation, workplace standards and company policies, common law for care of

duty, and recognized organizational health and safety (OH&S) best practice. The processes


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outlined in the organizational health and safety policy and procedures are designed for utilization

as integral components in business operations to its maximum potential. As designed approach to

management of OH&S is a necessary contributor to making sure that the staff, clients and

contractors can do business safely (Lèfstedt, 2011).

c) Application of Health and Safety Policies and Procedures

Application of health and safety policies and procedures should be effective and must

cover each and every one in the organization. It must be ensured that the policies and procedures

are practicable and is providing protection to organizational volunteer workers along with paid

workers. This means that the construction company does not have to guarantee that least harm

will take place, but must do what is practically able to be done to making sure health and safety.

If the company is run by volunteers, then this will be the factor that is to be considered in order

to determine what exactly is considerably practical for the company to do in any given situation

(Harris, 2002).

In this way, health and safety policies and procedures can be applied to the organization

of construction which be beneficial to both company as well as its employees both paid and

volunteers.

CONCLUSION

This report has explained significance of organizational processes in delivering results

which are based on goals and objectives. It has also developed plans to cover own areas of

responsibilities for implementing operational plan of the organization. Appropriate guidelines

have also been discussed in the report to improve organizational performance in both long as

well as short run. In the later part, health and safety regulations, policies and procedures have

been discussed in order to provide necessary information about health and well being of workers

and employees of organization.


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REFERENCES

Books & Journals

Alvarez, J. M. and et.al., 2012. Quality management in hotels in the Basque Country.

International Journal of Quality and Service Sciences. 4(1). pp.51 – 60.

Birnbaum, D., 2012. A different kind of public healthcare system. Clinical Governance: An

International Journal. 17 (3).pp.248 - 252

Bonehill, 2011. Managing Health and Safety in the Dental Practice: A Practical Guide.

John Wiley.

Bradshaw, J., 2005. The role of communication in person centred planning. London: Jessica

Kingsley.

Clouston, R. J. and Westcott, G., 2007. Working in Health and Social Care: An Introduction

for Allied Health Professionals. Elsevier Health Sciences.

Cruickshank, G. and Cork, T., 2006. Construction Health and Safety in Coastal and

Maritime Engineering.




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