How To Interact with CustomersBY ERIC THOMASON

Using Technology Use Social Media

◦ Facebook◦ Twitter◦ YouTube

Have a Website◦ Have a Chat feature◦ Have a Blog

Surveys◦ Use sites like Surveymonkey.com

Constant Communication Phone follow ups

◦ Check ups on customers that use your product or service

E-mail blasts◦ Send emails about upcoming specials and sales◦ Send coupons for products and services that

they use frequently

E-Newsletters◦ Talk about what news with the company

Personal Interaction Open Houses

◦ You get to know your customer base better

Charity Events◦ Get a new customer base◦ It also show that you care about them

Customer Personalization◦ Find their interest◦ Find their confront level