how to implement quickbooks training in your practice

Intuit Canada ULC

How to Implement QuickBooks Training in your Practice

Intuit Canada ULCIntuit Canada ULC

• Why offer QuickBooks Training to your clients?

• Client Needs Analysis

• 1 on 1 Training versus Group Training

• Training Resources available to QuickBooks ProAdvisors

• Guidelines for Establishing QuickBooks Engagements and Proposals

Course Objectives

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Why offer QuickBooks Training?

3.5 MillionQuickBooks

Users

QuickBooks Support Services

Financial Planning

Tax Preparation

Reviews and Audits

Business Consulting

Tax Plannning

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• To Market your Practice

• Provide a Turnkey Accounting Solution•Monthly Visits to Client’s Premises •Update QuickBooks•Correct Client Errors and Provide Product Training•Uncover Other Revenue Opportunities

Why offer QuickBooks Training?

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Client Needs Analysis


Begin with a Client Interview to Determine:•How much setup information the client has readily available•Trial Balance•Bank Reconciliations•What QuickBooks version is right for their needs•Management reporting requirements

Data File Setup Complexity:•Level 1 – COA, Customers and Vendors Only•Level 2 – Add A/R and A/P•Level 3 - Add Inventory, Sales Tax and/or Payroll•Level 4 - Add Customized Reports & Forms, Industry Specific Configuration•Level 5 – Add Integration with Other Solutions

QuickBooks Needs Analysis

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• Interview the client to assess their current QuickBooks skill level and condition of QuickBooks file

• You may need to re-visit the interview regularly

• Initial meetings with a prospective client are bi-directional– clients are also evaluating you-- your reputation, your

experience, your personnel and your skills

• Make sure the organization is the type you want to do business with

QuickBooks Training Needs Analysis

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1 on 1 Training versus Group Training Classes

Intuit Canada ULCIntuit Canada ULC10

Training Options

–Onsite Training (One on One)

– Group Training

–Web Training

–Outsource

– Bill client based on training time, not learning objectives

– Use a published training resource


Hands on versus Lecture Style

QuickBooks Training Classes

Hands On Training Lecture Style Training

Advantages

•Most effective teaching method for new users

•More marketable than lecture style

•Faster pace – cover more material

•No computers needed

•More students = more leads

Disadvantages

•Variety of skill level on computers•More expensive •Less students = less leads

•Students may not retain as much than hands on

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From your Client Interview determine:

•Number of trainees in organization

•Current level of QuickBooks and accounting expertise

•Group class or 1 on 1 training recommendation

•Onsite or offsite training required

•Hands on or lecture style training needed

Training Assessment

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Course Length• Full Day Seminars – 1 or 2 Day’s•Half Day Courses •Other - weekly, quarterly, semester series

Considerations for Scheduling training - •Scheduling –Daytime or Evening Courses•Avoid holidays including school holidays and dates close to tax deadlines

Time of Day•Daytime (make sure to provide lunch or breakfast)•Evening options•Weekend classes

Training Rates• For 1 on 1 training offer blocks of time instead of hourly rates• For group classes, vary the pricing for onsite (per person) versus offsite training (daily pricing)

Training Assessment

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Remote Client Support

• Telephone Support

• Email Exchanges

• QuickBooks Remote Access• Journal Entries and Adjustments•Shared Bookkeeping Responsibilities•Small Training Objectives•Small Troubleshooting Objectives•Report Customization

QuickBooks Support Services

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Training Resources Available to QuickBooks ProAdvisors


E-learning Moduleswww.proadvisor.ca • Basic and Advanced (soon to be Expert and Payroll)

Intuit Education Programwww.intuiteducation.ca QuickBooks In the Classroom (Instructor Book and Student Guide)• 15 Lessons with data files

Discovery Tours• Accounting Conferences and trade shows

Third Party TextBooks• CCI, Pearson Publishing

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Acquiring Necessary Skills & Knowledge


Guidelines for Establishing QuickBooks Engagements and Proposals


Engagement Letters and Proposals

• Avoid any misunderstandings and protect yourself

• Have one of the following written agreements for every consulting service you perform:– Engagement Letter -- fairly simple and narrow in scope– Proposal -- a more detailed engagement letter

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Pre-Engagement Strategies


Engagement Letters are appropriate for:–QuickBooks Data File Setup of Easy Start, Pro, Premier,

or Enterprise Solutions –QuickBooks Data File Analysis– Annual or Monthly QuickBooks Support Plans–QuickBooks Training

Proposals are suitable for:–QuickBooks Data File Setup of Enterprise Solutions – Integration of QuickBooks with Third-Party Software

Solutions (Inventory Control, Time & Billing)– Extensive Repair of the Client’s Existing QuickBooks Data File

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Pre-Engagement Strategies


The Engagement Letter confirms:– Terms & objectives of engagement–Nature & limitations of the

services provided– Financial information– Setup & installation of

QuickBooks software– Fees for service–Onsite training & remote support– Licensing, permissions & third party

disclosures– Agreements and signatures

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Engagement Letter

Engagement Letter


Proposal

• Overview of Service• QuickBooks Assistance• 3rd Party Software if applicable• Crossover Services• Estimate of Software &

Implementation Costs• Remote Support Overview• Disclaimers, Privacy & Legal

Information• Authorization

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Proposal


• Special Strategies for Specific QuickBooks Consulting Engagements

• Clients will call you with QuickBooks questions

• It is not a matter of “if” but “when”

• Establish the value proposition for telephone (remote) support before the client’s first call

• Include remote support time in each engagement helps establish the value proposition

Remote Engagement Strategies

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Pricing and PromotingQuickBooks Support Services


• 1 on 1 Hourly training rates range from $60 hour to $150 hour• QuickBooks Group Training Class Rates range from $129 to $375 for

a 1 day class, depending on what is included• Use fixed fees instead of a hourly rate if you think you can be

profitable • Include one hour of telephone support with initial engagement or

Group training class

Pricing QuickBooks Services

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Ways to bill for ongoing remote support– Pre-paid blocks of time–Monthly support plans

Differentiate Billing for Remote Services vs. Onsite Services• Pre-Paid Blocks of Time– Remote Support (4, 6 or 10 Hours)–Onsite Support (4, 8 or 16 Hours)

• Benefit from the time value of money• Businesses use 60-70% of the support pre-purchased

Remote Engagement Strategies

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Thank You

how to implement quickbooks training in your practice

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