Project : Customer Complaint ProcessDuration 3 months

Planned Start Date 04th Oct 2015

Planned End Date 02nd Jan 2016

Project Scope

To incorporate customer complaint process in SAP effectively that provides1. Ease of execution2. Effective tracking3. Gives bases for efficient analytical reports to management.4. Put effective controls in process

Business Benefits / Impact

1. Analytical reports that will help in reduction of no. of customer complaints.2. Effective control on unjustified complaints and issuance of credit notes.3. Easy and effective tracking from Start of complaint till it closure.

Resource Gaps (if any)1. Changes to Project Scope - Project needs to stay focused, change in project scope at any point of time will have impact on project time line. 2. 4~5 weeks of ABAP development is required in project. If ABAP resource is engaged in some other task/project then it will be challenging to meet the target dates. 3. Unavailability of Business Champion/Users4. Implementation of Solutions - This project will most likely require changes in the way of working as per existing process, extensive training and support may require before and after implementation.

Project TeamMember Designation