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Manual | H O W T O G R O W Y O U R R E N A W A R E B U S I N E S S O N S O C I A L M E D I A

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U.S.A.06/2020

HOW TO GROW YOURRENA WARE BUSINESS ON SOCIAL MEDIA

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HOW TO GROW YOUR RENA WARE BUSINESS

HOW TO GROW YOUR RENA WARE BUSINESS ON SOCIAL MEDIA

SOCIAL MEDIA

HOW TO DO THE PERFECT PRESENTATION ON SOCIAL MEDIA

The power of social media

Follow the steps of the presentation

Include social selling

Identifying your cold and warm markets

Approaching people

Making appointments

Giving a presentation through a video call

Follow up with your contacts

Best practices when using social media

How to optimize your social profile

How to make the most of your RenaKit

How to make the most of Rena Ware corporate pages on social media

How to make the most of your Rena Ware replicating website

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GET CONNECTED: TEAM MEETINGS AND TRAINING SESSIONS35

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HOW TO USE INSTAGRAM

BEST PRACTICES FOR SECURITY AND SAFETY

Creating an Instagram account

Editing your profile

Using photos and videos

Direct messaging

Sharing stories

Posting on IGTV (Instagram video channel)

Editing and deleting posts

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Making a video call

Using a group

Using a broadcast list

Sharing links

Sharing stories

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For iOS

HOW TO GROW YOUR RENA WARE BUSINESS

HOW TO USE WHATSAPP

Making a video call

For android

Using a group

Using a broadcast list

Sharing links

Sharing stories

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SOCIAL MEDIA

Social media is all the websites and applications that enable users to create and share content or to participate in social networking (in other words, increase your “circle of influence”). It includes social networks (e.g. Facebook, Instagram, Linkedin), bookmarking sites (e.g. Pinterest, Flipboard), social news (e.g. Digg), media sharing (e.g. YouTube, Vimeo), microblogging (e.g. Twitter), community blogs (e.g. Tumblr), forums and review sites (e.g. Yelp, Tripadvisor), and sharing economy networks (e.g. Airbnb, Kickstarter).

Applied to your Rena Ware business, social media is an additional resource that can help you to expand your reach and your “circle of influence.” It can help you to:

THE POWER OF SOCIAL MEDIA

Reach more people in less time than you would in person.

Reach out to your contacts even when circumstances do not allow you to approach them in person.

Give the Perfect Presentation remotely, including enrolling new team members and selling.

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Hold meetings and training sessions with your group when circumstances do not allow you to do that in person.

Keep in touch with your existing clients and team members on an ongoing basis.

That is great and it can really boost your business, especially if circumstances do not allow you to do business in person. However, keep in mind that using social media only is not as effective as doing business in person. People still need to see you and the products in real life. This way they can:

So the most effective way to manage your Rena Ware business is by combining social media and in person contact.

Touch the products and really appreciate their quality.

Establish a deeper connection with you and build the trust they need for a long-lasting relationship.

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Social media is a highly competitive channel of interaction, with a short attention span. To use it effectively, keep in mind the following.

Take some time to add and organize your content so that it is tailored to the medium and to the people you want to attract.

1.

BEST PRACTICES WHEN USING SOCIAL MEDIA

Keep the content authentic and in line with Rena Ware guidelines. You have to be credible and trustworthy to achieve success. Rena Ware provides ready-made content that you can use. Find it in Renakit > RenaDrive > Social Media.

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•

3.

•

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It is important that all Rena Ware independent representatives:

Tell a consistent story about Rena Ware, the Cause, the Difference and the products.

Share the same way of using social media.

This reinforces the message and allows a greater degree of penetration into the market. Do not deviate from the content that Rena Ware creates. Do not modify the information about the company, the Cause, the Difference or the products.

Reach them where they consume content on a daily basis (e.g. Instagram, Facebook, WhatsApp…).

Meet people where they are at.This means:

Open accounts in those media/networks.

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Active 5 minutes ago

Active 2 weeks ago

Focus on your contacts and on meeting their needs. Everything you do on social media should reflect that: create/share content that is relevant to your contacts, say things that address their concerns, offer solutions to their problems.

Be active on a daily basis. Do not create social accounts and then let them go inactive. Your mere presence on social media is not enough to generate business. You have to be in touch. Communicate with people who have engaged with your content or posts, or even those who just looked at your profile.

Make it a long-term commitment.Don’t get discouraged if you don’t get great numbers of contacts immediately. Instead, put your efforts into establishing meaningful relationships with new people, and existing customers and team members. Try to develop deeper individual connections. That way, you will gain satisfied customers who will come back for more and team members who will stay and grow. And both will be your publicity and will give you referrals.

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HOW TO OPTIMIZE YOUR SOCIAL PROFILE

1. Profile picture: choose a picture where your face is visible, possibly smiling, and with a neutral background. Avoid blurry pictures, group images or images of objectsor pets.

Alternatively, use the Rena Ware Independent Representative logo. You can find it in Rena Drive > My Office > Logos.

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Name (required): We require you to use your full name. This way, you introduce yourself as a person as well as a professional and entrepreneur. This will help you to create relationships with others.

Headline (optional): If the platform you are using allows this customization, write some words that highlight your passion for Rena Ware, the Cause, the Difference, the products, or the healthy lifestyle and “Eating well.”

Title (required): We require you to identify yourself as a Rena Ware Independent Representative. This will clarify your role as a professional entrepreneur and it will help you to maintain transparent relationships with others.

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Bio (optional): If the platform you are using allows this customization, you could write a short biography. Keep it short and on point. Try to focus on your audience and not only on your own accomplishments. Present yourself as a solver of problems.

5.

María RamírezRena Ware Independent Representative Required

Improving the Environment

Team Builder 🙌 Developing others

Optional

12 150 318Posts Followers

Edit Profile

Following

Required

Optional

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EXAMPLE

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Other content related to your Rena Ware business: Rena Ware provides ready-made content that you can use. You can find approved content in Renakit > RenaDrive> Social Media.

6.

In general, on your business social accounts:

Use and share official Rena Ware videosand images.

Use wordings and expressions that appearin official company literature, especially ifyou explain the Cause, the Difference andthe benefits of the products.

Do not publish product prices.

Do not make any health claims aboutthe products: don’t say they cure cancer,diabetes, or any other disease.

Do not make earnings representations ofany kind that are not contained in companyliterature.

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María RamírezTransforming LivesImproving the Environmentrenaware.com.país/mariaramirez

To attract the most people to your Rena Ware replicating website, link your replicating website to your social media accounts or have the link readily available to share. That way, when you make contact with new people on a network, it will be an easy step to send them to your website or to send them the link (for example through WhatsApp).

HOW TO MAKE THE MOST OF YOUR RENA WARE REPLICATING WEBSITE

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RenaKit provides all the materials you need to work remotely. Just by tapping the social media icons you can share them for example:

HOW TO MAKE THE MOST OF YOUR RENAKIT

With your new recruits

With interested people

Before a presentation

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Review Rena Ware corporate pages on social media regularly, because you will find valuable information for you and your customers.

Re-post content and messages that you like and that fit your pages on social media.

Do not reach out directly to people who have commented on Rena Ware corporate pages. These pages are meant for the Rena Ware audience at large, including independent representatives and customers, both future and existing.

HOW TO MAKE THE MOST OF RENA WARE CORPORATE PAGES ON SOCIAL MEDIA

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Replying to each person individually and privately in order to identify where they are located.

It prevents representatives from different countries from contacting a person and finding out that they can’t follow through with the process due to distance.

It prevents many representatives from contacting the same person with the risk of being overwhelming and possibly losing that person’s interest.

It ensures that the person is contacted by a local representative who can follow through with the entire process.

It reinforces the image of Rena Ware independent representatives as professionals who are competent in business and communication.

Distribute the contact information to the sales field in an organized and equitable manner through the Rena Ware office of the country where the person is.

•

When people are interested in product or Opportunity, Rena Ware takes care of:

All of this creates the ideal conditions to establish a lasting relationship with the people who are interested in Rena Ware.

This process has the following advantages:

RW

RW

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HOW TO DO the PERFECT PRESENTATION on SOCIAL MEDIA

The steps of the perfect presentation do not change whether you do it in person or through social media. Follow and put into practice what is explained in the training seminars related to each part of the process.

The table below gives you an overview of the process and the more in depth seminars. These seminars will be referenced in the following sections of this guide as “the seminars.”

FOLLOW THE STEPS OF THE PRESENTATION

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IDENTIFY

APPROACH

PRESENT 5. Share the products (sell)6. Close the sale

7. Ask for referrals

8. Share the Rena Ware Difference again (if not successful before)

Contractand formsguide(RW530)

Cookwareseminar (RW240)

Water filtersseminar(AQ242)

The PerfectPresentation(RW205)

FOLLOW UP

1. Pave the way2. Share the Cause and invite your prospect to join your team

• On your referrals• After an enrollment• After a sale

3. Share the Rena Ware Difference (recruit)4. Enroll your prospect

Establish your warm and cold markets

• Introduce yourself and Rena Ware• Decide: start presentation/ make appointment/ ask for referrals

Prospecting to prosper (RW203)

Prospecting to prosper (RW203)

Share the Cause, share the Difference (RW204)

In addition to following this flow, you should implement some tactics for contacting people on social media and doing business remotely, as explained below.

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1 “Social Selling: A Sales Reps Guide to Social Media Success” Published online by:https://www.superoffice.com/blog/social-selling/ Accessed online in March 2020.

ENGAGING and

PROVIDING VALUE

Include social selling into the process. “Social selling is when sales people use social media to find and engage with new prospects. Sales people use social media to provide value to prospects by answering questions, responding to comments and by sharing content throughout the buying process – from awareness to consideration, until a prospect is ready to buy.”1

The key words in this definition are:

Social selling, just like direct selling, is about building relationships and building relationships is based on adding value to people’s life.

INCLUDE SOCIAL SELLING

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The way you identify your cold and warm markets is the same as explained in the seminars. You use your Circle of Influence (RW120) to identify your warm market (people you know and referrals). Everybody else, everybody you have no relationship with but could reach out to, is your cold market.

In addition, to communicate on social media:

IDENTIFYING YOUR WARM AND COLD MARKETS

1. Choose the right network. Be active on the same platform as your contacts.

Make yourself known

Look for new collaborations

Show productsAdvise on the purchase process

Know what is said about your brand

Post Sale Customer Service

Have conversations with users

Share videos about your brand or product

Build an online community

Dynamically reach your customers

Use corporate image

Improve brand image

Show products

Attract new customers

Gain visibility

Build customer loyalty

Communicate promotions

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users that already match what Rena Ware stands for: healthy lifestyle, safeguarding the environment, cooking at home, etc. and users who explicitly mention needs or problems related to those aspects, for example someone who is asking for new healthy recipes to cook at home, etc.

users that do not seem to match what Rena Ware stands for. This does not mean that you cannot or will not connect with these users. It means you may have to find a way to connect what they are interested in with what Rena Ware stands for. This may take you more steps.

users that somewhat match what Rena Ware stands for. For example, this could be someone who likes to work out, but does not mention healthy diet/food or cooking, or the environment, etc.

high priority

low priority

medium priority

A

C

B

2. Follow/Like the right users. Within the network(s) you have chosen, you could prioritize the users to connect with, using the same approach that you use with your “circle of influence.” Here social media gives you a vantage point: you can get some information about your contacts even before talking with them directly. Based on their profile and online activities, you could categorize your contacts as follows:

In addition, within each category of users prioritize those who have a large network of their own.

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To approach new people on social media:

or

or

APPROACHING PEOPLE

1. Post things on your account to attract attention. Here are two examples.

FOR COOKWARE

FOR WATER FILTERS

Looking for more ideas to cook healthy at home? I have plenty of great recipes to share. If you are interested, let me know! � 🍲🍛💕 #HomeRecipes #HealthyCooking

Do you want to avoid plastic waste and save money on bottled water? Ask me how. 💦💙🌎🌊😍 #ImprovingTheEnvironment #TakeCareOfThePlanet

Are you looking for a way to cook using less fats and oils? I have it. If you are interested, let me know. 🍲🍛💕 #HomeRecipes #HealthyCooking

Do you want to have filtered water at home and on the go? I can tell you how. 💦💙🌎🌊😍 #ImprovingTheEnvironment #TakeCareOfThePlanet

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3. Connect with the people who viewed your profile or responded to your comments and posts.If you start posting and participating in groups, you will increase the chances that people view your profile and engage with you. When they do, send them an invitation to connect directly. Do not send them the default invitation of the network or app you are using. Personalize your message. For example, you could say:

That is a way to start a conversation with someone who has shown interest in what you do. However, do not just wait for everybody else to engage with you. Engage with them first in a way that shows you paid attention to them and their interests See the points below.

2. Join and participate in network/platform groups.Within the network(s) you have chosen there are groups, formed around subjects. Find a group around subjects related to Rena Ware products and opportunities, such as healthy lifestyle, safeguarding the environment, small businesses and entrepreneurs. Do not just “join the group”, participate in the forums or discussions, contribute content that can be interesting and valuable for the members.

Thank you for viewing my profile/commenting on my post. Would you like to connect directly on ______? (WhatsApp)

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4. Pay attention to people’s interests. Similarly to what you would do in person, pay attention to people’s interests, what they talk about online, what they share, like and follow. Mention that when you contact them. That will show them that you value them. For example:

Then, when you connect directly with someone, you could follow up with information that raises their interest. Following up on the example above:

Hi ___,I just read the article you shared/your comment on___ (healthy cooking at home) and I found it very interesting.As a fellow member of the group, I was wondering if you are willing to connect directly on ___ (WhatsApp).

There is a system to cook using less water, fats and oils. Would you like to know more about it?

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5. Practice social listening “Social listening is the process of finding and contributing to conversations about you or your brand online by seeking out brand mentions, specific keywords or phrases and comments.”2

Search for possible conversations that might already be going on about Rena Ware. You can use keywords such as the company name, product names, etc. Join those conversations and contribute information that is accurate and on point: for example clarify any doubts or misinterpretation, answer questions, add relevant information.

2 “7 ways to use social listening for customer service”. Published online by:https://www.superoffice.com/blog/social-listening/ Accessed online in March 2020.

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Your goal is to have at least 10 conversations a day. Once you have connected with someone on a network, to approach him/her and obtain a phone number, still follow the script on side 1 of the Grand Drawing Card (RW54), as explained in the seminars. In addition, consider the following points:

Depending on the medium or network you are using, instead of writing the entire script, you could break the script into sentences and write one or two at a time. Always introduce yourself, your role and your purpose.

If your contacts do not respond to this message, you may want to try a second time. If you still get no answer, do not insist.

Do not try to get attention by communicating earnings or product prices. Try to get attention with photos and videos of products that are in line with your contacts’ interests.

Once you have your contacts’ interest, get their phone number to make an appointment for a presentation. See below.

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Your goal is to have at least 4 presentations a week. We recommend that you aim at making individual appointments and giving one on one presentations. This way:

MAKING APPOINTMENTS

It will be easier to schedule the appointment according to the other person’s needs.

The other person is more likely to feel comfortable asking questions and you will have more ease dealing with those questions.

You can tailor the presentation to that specific person.

The other person is more likely to feel valued by you.

You are more likely to establish a relationship with the other person.

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To make appointments for your presentations you still follow the steps described in the seminars. In addition, remember the following:

Before reaching out to someone, choose a way that could be convenient for both you and the other person to have the virtual meeting. This could be for example through video calling apps such as WhatsApp, Skype, Facebook, Zoom or similar. Maybe consider having more than one option to offer to the other person.

Reach out to the other person to make the appointment: you can send a text message or voice mail message. If you are calling to make an appointment, you may decide together on the best app to use and exchange contact details as applicable.

1.

2.

If possible, ask questions to the people you contact to understand what situation they will be in when you have the virtual meeting: at home? In some other place? So that you can prepare to handle possible glitches. For example you could ask:

Is it going to be possible for you to have a quiet place and time for our call?

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App, contact info and/or link to the app and password/code if any.

Links to the materials you will be using during the presentation, such as brochures and product catalog.

If you have not done so already, you can remind the other person about the ideal setting for an effective call: a quiet place possibly without distractions.

To give a presentation through a video call, you still follow the 8 steps of the presentation as explained in the seminars. In addition, consider the following points.

After this contact, send a confirmation text or email with all the necessary information for the meeting:

3.

Day and time.

GIVING A PRESENTATION THROUGH A VIDEO CALL

Before the call

Make sure you have a strong internet connection.1.

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Test the technology you are going to use, both hardware (computer, phone, etc.) and software (programs, apps) . Make sure you know how to manage things such as sound (microphone, volume, mute/unmute, etc) and video (full screen, minimize, etc.).

Find the best way for you to share visuals, samples and other supporting materials such as the brochures or sample products. This varies depending on the technology you are using. If you are using technology that allows you to share screen and use digital versions of the materials, make sure you know how to do that smoothly.

Have all the links to relevant presentation materials ready to share. If you have demo products, remember to have them handy. Make sure they are clean.

If you already give product demonstrations in your presentations, try out how to give them on video. What adjustments do you need to make? Consider:

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6.

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•

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The duration: the demonstration may have to be shorter.

The visibility and clarity: what is clear in real life may not be as clear on a non professional video, for example, certain details.

If you are going to cook food that participants cannot taste or smell, what else can you emphasize about the results? For example, you could emphasize: the colors, the texture (by using a fork or a knife to cut and hold up pieces of food), the fact that the food did not stick to the utensil, the quick cooking time, using less water, oil or fat , the convenience of stacking and/or cooking on stove top, etc.

2.

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•

•

•

Directly on YouTube in RenaCocina

Embedded in the Product Catalog (RW760)

In RenaRecursos > RenaDrive > Videos > Products > Sales.

Enjoy the “Buen Comer” with Rena Ware - Stewed chicken

As an alternative to product demonstrations, you can share videos that show how to cook with Rena Ware and highlight the product features. Here is a good example:

You can find the videos:

https://www.youtube.com/watch?v=01XLIUBHc9Y

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7.

8.

9.

10.

Find a suitable place for you to make the call: a place that is quiet and where you have no interruptions.

Find a way to set up your phone so that you can talk hands free.

Make sure that your phone or laptop are charged and/or that you have power cords.

Inform other people around you that you will be in a call and they should not interrupt you.

Closer to the call

For each step of the presentation say only what is essential and most relevant to the other person.

Be even more aware of what goes on the other person’s side and make sure they are with you. Ask more confirmation questions, for example:

•

•

During the call

The other person’s attention span might be shorter than in person due to the absence of physical presence. There may be more distractions that you cannot control.

1.

How does this sound?

Isn’t this great?

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To enroll: Guide them to your replicating website and have them sign up from there.

To close a sale: Obtain the necessary information for contracts: sales contract and credit application (if applicable) and agree with the person on how to send the contracts. For example, scan and send by email or take photos and send by phone.

2.

3.

These products look fantastic, don’t they?

What questions do you have at this point?

For cash sales ONLY (not financed)

To close a cash sale, go on your online shop and find the price list and the specials. Share them as you would during a regular presentation: first show the regular prices of each chosen product and the total amount. Then introduce the specials as explained in the seminars.

The price list and specials will be available in the online shop.

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After the call

For enrollments:

For sales:

Send a thank you message to the contacted person and do the following steps.

Make sure that the enrollment was successful and that your new recruit completed the Self-evaluation on best selling practices (RW33).

Send to your customer relevant videos about the products they purchased.

1.

2.

3.

Remind your customer to provide you with all the supporting documents mentioned during the call.

4.

Send each relevant document to your new customer or team member:

5.

Attach them to an email.•

• Write a message with simple instructions, asking your customer or team member to print the documents, sign them and return them to you. They can scan or take pictures.

When you receive the documents, check that they are complete and correct, and submit them to the administrative office.

6.

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Client

Client

Client

FOLLOW UP WITH YOUR CONTACTS

Follow up on contacts, referrals, new customers and new team members as explained in the seminars. Depending on the contact information you have and how you have interacted with these people, you can follow up with them on social media or by other remote means, including emails, text messages, phone calls.

Add friend

Mute Keyboard

HoldAdd call

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Unlike sales and recruiting presentations, team meetings and training sessions can be more efficient when held for groups, rather than on a one on one basis. There are different platforms you can use with groups, for example WhatsApp, Zoom, and gotomeeting, among others.

GET CONNECTED: TEAM MEETINGS and TRAINING SESSIONS

The aspects to consider when holding meetings and training sessions remotely are similar to those you consider when giving presentations remotely.

Before the call

Send out an email or text message with info about the call:

Make sure all the technology is working: phone or laptop, internet connections (if applicable), apps etc.

Make sure you have the relevant materials and know how to share them using the chosen technology.

1.

2.

3.

Link to app and instructions to sign in.

Day and time.

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During the call

Make sure everybody is there, can hear you/see you and that you can hear/see them.

Decide the best way for participants to make comments and ask questions, for example in writing via chat or orally. In a remote set up like this it might be more efficient to respond to all comments and questions at the end, unless they are comments and questions about the connection. Those should be handled immediately.

1.

2.

Share the goals/agenda for the meeting/training session.

Hold the meeting/training as if you were doing it in person, but keep in mind the attention and distraction aspects mentioned above. Especially if you are in share screen mode you will not be able to see the participants, so it is even more important to check that they are following you. Ask check questions, for example:

Keep track of time: make sure you stay within the scheduled duration of the call. If you need to have an additional meeting/session, schedule it with the participants while you have them on the call.

3.

4.

5.

Is this clear?

What questions do you have so far?

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Training sessions may last a few hours. It might not be possible for people to stay in the call for the entire duration of a training session. So, depending on the overall duration of the training, you may have to pre-schedule more than one session.

For information and instructions on how to give a presentation or have meetings viaZoom go here:

How to use ZoomVideo tutorials

How to share a presentation onZoom.

https://support.zoom.us/hc/en-us/articles/206618765-Zoom-Video-Tutorials

https://support.zoom.us/hc/en-us/articles/203395347-Screen-Sharing-a-PowerPoint-Presentation

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MAKING A VIDEO CALL

HOW TO USE WHATSAPP

For

In order for you to video call someone on WhatsApp, you both need to have the App.

If the person you want to call is already on your contact list (outside of WhatsApp):

Open your contact list.

Tap on the person you want to call, without calling him/her yet.

1.

2.

On the contact screen, tap the video call option.3.

ClientC

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LLAMANDO

LLAMADA DE WHATSAPP

If the person you want to call is not on your contact list, first you will have to add them to your contact list. Then you can proceed with steps 1-3 above.

Useful buttons:

Videoon/off

Mute/Unmute micSpeaker

on/off

End call

You should do this when you want to create groups where the members can interact with each other and see each other’s numbers. This could be the case for example of your team or a training group.

USING A GROUP

Creating a group

Open WhatsApp.1.

Tap More option in the top right corner of your screen.

Select New group.

2.

3.

WATCH THE VIDEO

CALLING

WHATSAPP CALL

Client

https://youtu.be/9KGA0N6wXP4

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ProspectoPx x

ProspectoP

When you are finished, tap the green arrow .

Type the name/subject of the group.

Tap the green icon .

5.

6.

7.

Select the people you want to add to the group.4.

New group

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Your group has been created. By default, the person who creates a group is the administrator and only he/she can change the group subject, icon and description. Each member in the group can make group calls and see all the messages sent and received through the group.

You can make group calls with a maximum of 4 people. For calls with larger groups use other platforms such as Zoom or GoTomeeting.

Deleting a group

Open WhatsApp.

Open the group chat.

1.

2.

Tap the name of the group.

Tap and hold a group member.

Select Remove...

Repeat steps 4 and 5 for each group member until you have emptied the group.

3.

4.

5.

6.

Tap Exit group, then Exit.

Select Delete group, then Delete.

7.

8.

WATCH THE VIDEO

https://youtu.be/aeO_Di6qL88

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BACK

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x x

New broadcast

You should create a broadcast list (instead of a group) when you want to send the same message to many people simultaneously and do not want them to see each other’s numbers. For example, this could be the case when you want to send a message to your clients.

USING A BROADCAST LIST

Creating a list

Open WhatsApp.

Tap More options .

Open the Chat tab.

Select New broadcast.

1.

3.

2.

4.

Search for or select the contacts you want to add.

Tap the check mark .

5.

6.

WATCH THE VIDEO

ProspectoP

https://youtu.be/z3zdllB5S6s

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x x

Edit broadcast

x

Recipients will receive the message as a normal message. When they reply, it will appear as a normal message in your Chats screen. Their reply will not be sent to other recipients in the broadcast list.

Only contacts who have added you to their phone’s address book will receive your broadcast message. Make sure they have added your number to their address book.

Editing a list

Open your broadcast list.

In the broadcast list info screen you can:

Tap More options > Broadcast list info.

1.

3.

2.

A. B. C.

Day and time.Add recipients by tapping Add recipientDelete recipients by tapping Edit recipient > next to the contacts you want to remove >

Albert G.

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Tap More options in the top right corner of your screen.

Tap and hold the broadcast list you want to delete.

Go to the resources you want to share (e.g. Renakit.com, specials, website, page, document, etc.).

Tap Delete broadcast list > DELETE.

Click on the link /Open the document.

Select Share and tap the WhatsApp icon.

1.

1.

2.

2.

3.

4.

Deleting a list

SHARING LINKS

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Tap the contact/person you want to share with.

Tap the send icon .

5.

6.

WATCH THE VIDEO

https://youtu.be/pFXigiwlOD0

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To share a link during a call:

A.

B.

Tap the Home button on your screen and follow steps 1-6 explained above.

Tap the WhatsApp icon and go back to the call.

Select an image from your gallery or take a picture.

Tap My status.

4.

3.

Open WhatsApp.

Tap the Status tab.

1.

2.

SHARING STORIES

A new screen will pop up where you can edit the selected image adding text or icons.

5.

A. To add your own text to the image, tap the icon and type your message. When finished, tap out of the “typing” area. You will see that your message has been added to the picture.

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Tap Send .6.

B. To add an icon to your image tap Emoji and select an icon. You can resize, rotate and move the icon as you wish.

Addemoji

Addtext

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For more answers and instructions about using WhatsApp go to the frequently asked questions.

Alternatively, you can create and send a picture, video or GIF status update by going to the Chats tab, and then tapping Camera.

8.

To share to Facebook:7.

A.

C.

B.

D.

Tap the Status Tab.

Tap Share to Facebook.

Tap More options by My Status.

Tap Share now.

WATCH THE VIDEO

https://faq.whatsapp.com/?lang=en

https://youtu.be/9lG0nZiZEVU

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MAKING A VIDEO CALL

In order for you to video call a customer on WhatsApp, you both need to have the App.

If the person you want to call is already on your contact list (outside of whatsApp):

Open your contact list.

Tap on the person you want to call, without actually calling him/her yet.

1.

2.

On the contact screen, tap the camera.3.

For

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If the person you want to call is not on your contact list, first you will have to add them to your contact list. Then you can proceed with steps 1-3 above.

You should do this when you want the members to keep in contact, interact with each other and see each other’s numbers. This could be the case for example of your team or a training group.

USING A GROUP

Creating a group

Open WhatsApp.1.

Tap Create group.

Select the people you want to add to the group.

2.

3.

CALLING

WHATSAPP CALLUseful buttons:

Videoon/off

Mute/Unmute micSpeaker

on/off

End call

WATCH THE VIDEO

Client

https://youtu.be/C_Jf0TfjCWI

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Type the name/subject of the group.

Tap Create.

5.

6.

When you are finished, tap Next.4.

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Tap the group name.3.

Tap a group member.

Select Remove from group and then Remove.

Repeat steps 4 and 5 until you have emptied the group.

4.

5.

6.

Tap Delete group and confirm.7.

Your group has been created. By default, the person who creates a group is the administrator and only he/she can change the group subject, icon and description. Everybody in the group can make group calls and see all the messages sent and received through the group.

You can make group calls with a maximum of 4 people. For calls with larger groups use other platforms such as Zoom or GoToMeeting.

Deleting a group

Open WhatsApp.

Open de group chat.

1.

2.

WATCH THE VIDEO

https://youtu.be/irI2iX3-lOM

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BACK

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You should create a list (instead of a group) when you want to send the same message to many people simultaneously and do not want them to see each other’s numbers. For example, this could be the case when you want to send a message to your clients.

USING A BROADCAST LIST

Creating a list

Open WhatsApp.

Select New list.

Tap Broadcast lists on the top left of your screen.

Search and select the contacts you want to add.

1.

3.

2.

4.

Tap Create.5.

WATCH THE VIDEO

https://youtu.be/yQEszA5Czto

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Recipients will receive the message as a normal message. When they reply, it will appear as a normal message in your Chats screen. Their reply will not be sent to other recipients in the broadcast list.

Only contacts who have added you to their phone’s address book will receive your broadcast message. So, make sure they have added your number to their address book.

Editing a list

Open your broadcast list and swipe right.

On the list information screen you can:

Tap the icon next to the list you want to edit.

1.

3.

2.

A. B.

Change the list name by tapping List name.Add or delete recipients by tapping Edit list.

Rena Ware broadcast list

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Tap Broadcast list on the top left corner of your screen.

Swipe left the list you want to delete.

Tap Delete.

1.

2.

3.

Deleting a list

Go to the resource you want to share (e.g. Renakit.com, specials, website, page, document, etc.).

Click on it/Open it (if a document).

Tap the Share icon at the bottom of your screen.

Tap the WhatsApp icon.

1.

2.

3.

4.

SHARING LINKS

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Tap the contact/person you want to share the information with.

Tap the Send.

5.

6.

WATCH THE VIDEO

https://youtu.be/999n_VnoBKA

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To share a link during a call:

A.

B.

Tap the Home button on your phone and follow steps 1-6.

Tap the WhatsApp icon and go back to the call.

Select an image from your gallery or take a picture.

Tap My status.

4.

3.

Open WhatsApp.

Tap the Status tab.

1.

2.

SHARING STORIES

A new screen will pop up where you can edit the selected image adding text or icons.

5.

A. To add your own text to the image, tap the icon and type your message. When finished, tap out of the “typing” area and you will see that your message has been added to the picture.

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Tap Send.6.

B. To add an icon to your image tap Emoji and select an icon. You can resize, rotate and move the icon as you wish.

Addemoji

Addtext

Write a comment Write a comment

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To share on Facebook:7.

A.

C.

D.

B.

Tap the Status tab.

Tap Share to Facebook.

Tap Share now.

Alternatively, you can create and send a picture, video or GIF status update by going to the Chats tab, and then tapping Camera.

8.

Tap More options in My status.

WATCH THE VIDEO

For more answers and instructions about using WhatsApp go to the frequently asked questions.

https://faq.whatsapp.com/?lang=en

https://youtu.be/nm-r9olFmSI

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CREATING AN INSTAGRAM ACCOUNT

To create an account on Instagram:

Download the app from the App store (iOS) or the Google play store (Android).

Register using your email account or your phone number (you will need a confirmation code) and tap Next.

1.

2.

HOW TO USE INSTAGRAM

Create a username and password.

Complete your profile information and tap Continue.

3.

4.

WATCH THE VIDEO

https://youtu.be/ziuKMeivzEA

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EDITING YOUR PROFILE

Go to your profile and tap Edit profile.

Type your username.

1.

2.

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Tap Change profile picture.

Select where you want to import your picture from.

Tap Next or Save.

3.

4.

5.

Write a self-presentation.

Add the url of your website.

Tap Next or Save.

6.

7.

8.

WATCH THE VIDEO

https://youtu.be/oayYBn1sLVk

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USING PHOTOS AND VIDEOS

To post a single photo or video:

Tap the icon at the bottom of your screen.

After uploading the photo or video, you can add effects, filters and text before posting.

A. Gallery to use a photo from your collection.

B. Photo to take a new picture.

C. Video to record a new video (you can record up to 60 seconds).

1.

3.

2.

Every time you post content related to your Rena Ware business, #RenaWare to increase the visibility of both.

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To post a series of photos or videos:


Tap the icon .

Select up to 10 photos or videos.

To change the order of the photos or videos, tap and hold one of them and drag it to the desired location.

Tap Next in the upper right corner and then tap Share.

1.

2.

3.

4.

5.

WATCH THE VIDEO

https://youtu.be/U2HSbZFOLwk

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EDITING AND DELETING POSTS

Tap the icon in the upper right corner of the post.

Tap Delete.

1.

2.

Tap Delete again to confirm.3.

WATCH THE VIDEO

https://youtu.be/hqkLQmcMLIY

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DIRECT MESSAGING

Tap the icon in the upper right corner or swipe left anywhere on the feed (the list of posts) of the people you follow.

Tap the icon in the upper right corner.

1.

2.

Select the person you want to message and tap Chat or Send message.

Type your message and tap Send.

3.

4.

Client 1

Client 1

Client 2

Client 3

Client 4

Client 5

Client 6

WATCH THE VIDEO

e

New message

https://youtu.be/3bd8ku2DflA

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SHARING STORIES

Tap the icon on the upper left corner of your screen.

Tap the icon at the bottom of your screen and take a picture or tap and hold to record a video.

1.

2.

After uploading the photo or video, you can add effects, filters and text before posting.

When you are ready to share the content, tap Your story at the bottom left of your screen or Send to.

3.

4.

WATCH THE VIDEO

https://youtu.be/3I-m7kGZAxM

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POSTING ON IGTV (INSTAGRAM VIDEO CHANNEL)

To post an existing video on IGTV:


Select the video (you can upload from 1 to 15 minutes from your cell phone). Then tap Continue.

Tap Cover to add a cover photo from your gallery.

Add a title and a description.

You can add a preview of your video.

Tap Post.

1.

2.

3.

4.

5.

6.

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To start a live video on IGTV:

Tap the icon on the top left corner of your screen.

Swipe left on the bottom menu of your screen until you find the option Live. Tap the icon

When you have finished, tap End. Tap End Video to confirm. (You can tap on the top left corner to save the video).

1.

2.

3.

WATCH THE VIDEO

L E

https://youtu.be/uZGqrRViPgc

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Social networks users are exposed to risks for their data, property and themselves. To minimize those risks it is important to take some precautions.

YOUR SAFETY and SECURITY are YOUR PRIORITIES!

Do not show any identity documents.

Do not show the address of your home or work. Addresses can appear in multiple ways, for example on pets’ collars, on envelopes and packages, etc.

If you have children, do not share when you are not going to be with them.

1.

2.

5.

BEST PRACTICES for SECURITY AND SAFETY

Do not show your front door.

Turn off “tagging” on your Facebook timeline. If someone tags you, even people outside your circle can link to your profile.

Do not share when or how long you will not be at home.

Respect other people’s privacy. For example, if you take pictures of others, ask for their permission before posting the pictures.

Avoid sharing your political views. Keep them private. They are controversial and delicate matters and you risk losing people, regardless of your stance.

3.

6.

4.

7.

8.

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BACKTS14 U.S.A.U1.0620 | Home Office U.S.A. (425) 881.6171 | © 2020 R.W.I. renaware.com

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