How to Grow Your IT Services Business with Outsourcing

If resources are limited how do you expand?

You face many problems...How do you provide 24/7 coverage?How do you provide expertise in other areas?How do you scale on demand?How do you minimize hiring risks?How do you cover vacations?And many more… so how do you grow?

Outsourcing

Outsourcing

Big leap to make, hiring staff for expansion.Requires significant investment to implement.Investment in time, money, expertise and risk.Is there another, simpler and less risky way? The short answer is YES - with outsourcing.There are challenges but can work very well.

Freelancers

Freelancers

Outsource to freelancers or subcontractors.Find online with Odesk, Elance and others.Only pay for hours worked or tasks completed.Bad freelancer can damage your reputation.Check online ratings/reviews and work history.Start with test tasks to assess suitability.

Virtual Team of Freelancers

Virtual Team of Freelancers

After vetting/testing, add to your virtual team.You can hire multiple for no extra cost upfront.You only pay for billable hours they worked.You can provide real 24/7 coverage to clients.You can cover staff vacation periods easily.You can expand into new areas of expertise.

Local Team

Local Team

Besides online staff - hire local subcontractors.They provide local expertise for your needs.You can also cover their busy/vacation periods.Find through industry contacts or IT events.Less risky, they value their local reputation.Being local gives you more control & oversight.

White-label NOC

White-label NOC

Another popular form of IT outsourcing.White-label NOC, often bundled with RMM.Eg. Continuum and AVG Managed Workplace.No need for vetting individual freelancers.Potentially hundreds of employees online 24/7. Wide array of expertise always available.Even better when integrated with your PSA.

The Hybrid

The Hybrid

Yet another option is a hybrid approach.Build your team of trusted subcontractors.Combine with white-label NOC team.Use NOC for routine work and emergencies.Use your team for big projects and tasks.Have NOC call in your team when required.

Which method for you?

Method you choose depends on many factors.Personal preferences and services you offer.Clearly many benefits to careful outsourcing.Great way to scale with minimal risk/expense.Whatever you choose, manage it all with Professional Services Automation software.

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