how to graduate from email support
DESCRIPTION
It can be a daunting challenge for an organization to transition from an embedded email culture to a more structured solution like JIRA Service Desk. This problem is compounded when external partners are involved. Through practical customer examples, we will cover how to iteratively graduate from email support, and set up a full-blown service desk. This talk was presented by Tom Moors at the Atlassian Summit 2014 on Sept 10, 2:00 PM – 2:20 PM.TRANSCRIPT
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#atlassiansummit
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TOM MOORS • ACA IT-SOLUTIONS • @TOMMOORS
How to Graduate From Email Support
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https://www.flickr.com/photos/superciliousness/57988068/
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Belgium
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#atlassiansummit
Belgium 2 - USA 1
http://sacramento.cbslocal.com/2014/07/01/usa-ousted-from-world-cup-with-overtime-loss/
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Who is Tom Moors?
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600mails per day
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3,000mails per week
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more than
12,000mails per month
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Our Journey
S e c o n d a r y S c h o o l
U n i v e r s i t y
P r i m a r y S c h o o l
N u r s e r y S c h o o l
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#atlassiansummit
http
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S u p p o r t
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Our Journey
S e c o n d a r y S c h o o l
U n i v e r s i t y
P r i m a r y S c h o o l
N u r s e r y S c h o o l
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S u p p o r t
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Our Journey
S e c o n d a r y S c h o o l
U n i v e r s i t y
P r i m a r y S c h o o l
N u r s e r y S c h o o l
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#atlassiansummit
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https://marketplace.atlassian.com/plugins/com.metainf.jira.plugin.emailissue
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https://marketplace.atlassian.com/plugins/com.javahollic.jira.jemh-ui
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<< Workflow >>
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https://marketplace.atlassian.com/plugins/com.onresolve.jira.groovy.groovyrunner
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Combine FlowsValiantys Exocet
Create on Transition for JIRA
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S u p p o r t
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Our Journey
S e c o n d a r y S c h o o l
U n i v e r s i t y
P r i m a r y S c h o o l
N u r s e r y S c h o o l
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#atlassiansummit
https://www.flickr.com/photos/100095819@N06/14318481807
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#atlassiansummit
http
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SLA
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S u p p o r t
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#atlassiansummit
https://www.flickr.com/photos/knecke/4117277868https://www.flickr.com/photos/stevebond/
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https://www.flickr.com/photos/29487767@N02/2855271953
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<< Improved portal >>
http
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Facebook Like Icon from Vector.me
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<< Data-driven change >>
https://www.flickr.com/photos/wwarby/4915969081
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