how to get started and scale in robotic process automation

Robotic Process Automation

How to get started and scale with RPA

The Business Process Services industry is on the brink of something big.

Something that will change how business operates – forever.

It’s a revolutionary technology that will deliver exponential gains, far outstripping the diminishing

returns of labor arbitrage.

It’s called

Robotic Process Automation.

RPA?

Everybody’s talking about RPA – though they’re not all talking about the same thing.

The idea is simple.

You deploy a virtual workforce of software bots that take those time consuming, repetitive, error-prone tasks that humans do, and automate them.

The bots don’t eat, sleep, make mistakes, get bored or compromise any confidential information.

The idea is simple.


The bots don’t eat, sleep, make mistakes, get bored or compromise any confidential information.

And they carry out business processes faster, more efficiently and at lower cost.

The idea is simple.


It means organizations like yours can deliver better customer service, streamline operations

and redeploy people to higher-value or even revenue-generating tasks.

But where do you start? And how do you scale?

Focus your efforts

First things first:

It’s vital to focus your efforts where they’ll make a real difference.

Focus your efforts

Not everything that can be automated should be. You need to be selective and build a business case.

Focus your efforts

So what would you most like to accomplish in your business?

Focus your efforts


Improve margin?

Focus your efforts


Improve margin?

Accelerate revenue?

Focus your efforts


Improve margin?

Accelerate revenue?

Increase cash flow?

Focus your efforts

Whatever you choose has to make sense from a business and a technology standpoint.

Focus your efforts

Look for value, plan for scale

The truth is, anybody can automate – and they often do – using in-house solutions, or off the-shelf software.


The trouble is, quick fixes aren't really making a difference. They don’t penetrate the value chain, and they’re not scalable.


So how do you choose the right RPA solution – one that helps avoid the costly mistakes and false starts that new technology often involves?


Work�owprocesses

Function

Business unit

Enterprise

There are four approaches you can take to automation in your organization:


Enterprise

Work�owprocesses

Function

Business unit

Ideally, you want to start as high as you can for maximum impact. At the enterprise level.


But in the real world, you need to get buy-in from management and other stakeholders. So proof of concept is a vital step.


And for that, you should set your sights a little lower, by looking at low-hanging fruit.


Work�owprocesses

So it’s better to start with a business process – a quick win that’s easy to implement. At this stage, you need to demonstrate that RPA works and delivers real returns.


Customer Care, Finance and Accounting, Human Resources or Procurement are good places to start. Look for redundancy, processes that have manual systems, or duplication of effort.


Once people get excited and see the enormous potential, they’ll want to forge ahead at full speed.


Now that you’ve got buy-in, you can move up a gear and scale. You can go higher, and realize greater benefits.

Once people get excited and see the enormous potential, they’ll want to forge ahead at full speed.


Pick the right partner

This is where the experience of your Business Process Services partner is critical. They can see how to replicate processes, organize them into an automation workflow and help you scale quickly and seamlessly.


And crucially, they can draw on their detailed sector expertise to align your technology with your business.


Your Business Process Services partner will take a step back and look at things from the organization level. Build a roadmap and start thinking strategically. Identify automation that will transform the business.


They’ll ask ‘What’s driving this? What’s the incentive for stakeholders?’


It could be one (or a combination) of many things:

• Improving experience for you and your clients, with better levels of service, and improved customer satisfaction

• Driving digital transformation by removing steps, increasing automation, and incorporating cloud technologies

• Meeting enterprise business objectives, making money faster for the organization

• Improving margin through cost reduction• Improving cycle time with more agility and adaptability


RPA is often part of a bigger change. It could mean consolidating processes or teams to help you realize bigger gains.


The important thing to remember is that it’s not just a case of low-hanging fruit (though it’s that too), but of unlocking long-term opportunity.


And that means thinking strategically to bring it all together – and taking a highly structured approach:

• Identifying opportunities• Qualifying and quantifying

automation potential• Building, deploying & iterating• Realizing and tracking benefits


Break down silos

But you don’t want to end up with a bunch of bots that automate in isolation. So you need to look at the workflow and see the bigger picture.

Break down silos

It’s vital to put an orchestration layer in place to break down the silos. A system to supervise and control the bots means you have an automation strategy that’s joined up and delivers maximum results.

Break down silos

Never stand still

And remember that automation is always a work in progress, meeting the shifting needs of your business, the market and your clients.

Never stand still

It’s an iterative process, so you’re constantly seeking to refine and streamline.

Never stand still

Leveraging an experienced Business Process Services partner

is a crucial step in all of this.

They can get buy-in for RPA across the company, asking the right questions and involving all stakeholders.

They can help you start small, think big and plan strategically.

They can help you identify the areas where you can make the biggest gains, and can strategize with you to achieve maximum impact.

And they can help you scale seamlessly and really unlock that long-term opportunity.

So what would you do with an integrated, scalable, enterprise-wide RPA solution?


What processes would you automate?



What bottlenecks would you eliminate?




What people would you redeploy to higher-value tasks?




What people would you redeploy to higher-value tasks?

What could you transform?

Maybe you’ve already started and want to take it to the next level.

Or maybe you’ve realized that RPA is the way of the future and you want to get

on board now. Before the competition does.

Wherever you are in the process, we can help.

We’re Conduent.

Talk to us today about the incredible potential of Robotic Process Automation.

© 2017 Conduent Business Services, LLC. All rights reserved. Conduent™ and Conduent Design™ are trademarks of Conduent Business Services, LLC in the United States and/or other countries.

About Conduent

Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We’re the customer interface for large segments of the technology industry. And, we’re the operational and processing partner of choice for public transportation systems around the world.

Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning – Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.

https://www.conduent.com