how to gain and retain employees with training and development
TRANSCRIPT
Poll Question:
How would you describe your employee
training and development?
What we hope you’ll take-away:
How to maximize employee retention despite
challenges.
Key training and development best practices that you
can implement to increase employee retention.
The only thing worse than training
employees and losing them, is not training
them and keeping them.“
Zig Ziglar
Types of Challenges
Employee
Retention
New Manager
and Leadership
Employee
EngagementSkill Gaps
Multi-
GenerationalCompliance
Competitive
AdvantageSuccession
Planning
Dispersed
Workforce
Agility
Sales Growth
New Product
LaunchProductivity
Employee
Retention
New Manager
and Leadership
Employee
EngagementSkill Gaps
Multi-
Generational
61%67%
Higher engagement
levels*
Greater efficiencies*
30%
Lower turnover*
65% of employees say the quality of training and learning
opportunities positively influences their engagement.
Source: Learning’s Role in Employee Engagement, ATD
* Source: CIO Insight from
Aerotek survey 2013
Benefits Of Employee Development
"Employees of ALL ages, not just millennials, will no longer wait
for feedback that will help accelerate their 3 C’s – career,
compensation and contentment.
Offer CLEAR Career Paths, Learning Objectives, Expectations,
Accountabilities and Rewards. If you don’t, they’ll leave. There are
too many other options for them in the human capital
marketplace. Or even worse, they might stay.”
Bradford Wilkins, Vice President of HR, Altisource
The Biggest Disrupters in HR Are Speed and Simplicity, Forbes.com
5 Training and Development
Best Practices to
Gain and Retain Your Employees
Develop the
leadership skills
of your
managers
Clearly define
expectations
Ensure training
goals are
aligned with
company
objectives
Deliver training
based on your
employees’
preferences
Recognize and
reward
1. Develop the leadership skills of
your managers
"Nowhere in our formal education do we ever cover how to motivate
others, handle difficult situations, articulate a strategy, balance
competing expectations, or any of the other communication skills that sit at
the core of what leadership is.
And just as we got good at everything else we’re good at through time and
constant practice, we need to be doing the same with leadership skills. A
quality leadership education program will involve daily exercises in
verbal, nonverbal, and written communication.“
Jeff Havens, Speaker and Trainer
Supervisory and Team Lead
High Potential Employees
Managing
New Managers And Newly Promoted
Advanced Leadership
Mid And Senior Level Managers
Technical And Professional
Executive Development
Senior Directors And Vice Presidents
Target Multiple Levels of Management
Learn By Doing
Rotational
AssignmentsAction Learning
Task Force or
Project TeamMentoring
2. Set requirements and expectations
Building Career Paths
“We have made sure that courses
include real-life scenarios and
applications to our employees’
day-to-day work needs and
experiences.”
Tiffany Green,
Learning and Development
Manager, FedBid
60%
of employees start in
entry-level positions
• Utilized surveys to determine preferred
training methods by employees
• Worked with department managers to
assess current business challenges
• Used annual performance evaluations to
determine skill gaps and build curricula
based on job roles
Building Career Paths
3. Ensure training goals are aligned
with company objectives
Does the goal you are setting promote goals you’ve set for
the team and organization as a whole?
Set Clear Goals and Alignment
Difficult, yet attainable for
the employee?
Can you measure it?
4. Deliver training based on your
employees’ preferences
LEARNER
EXPECTATIONS
• Easy to use - intuitive
• Learning experience fits to delivery
mode
• Content is accessible no matter
what device I’m using
• Content is accessible in any location
or work environment
• Easy to find and easy to share
• Engaging
CONTENT
CHARACTERISTICS
• Delivery looks familiar to me and
there is video to watch
• Content is personalized to fit my
needs
• Mobile – must have, it’s not an
option
• I choose when and how to access
content
• Social – shareable with friends and
colleagues and I can comment
• Short, relevant video
How Tony Roma Employees
use Video to Learn
Important Job Skills
“The world is changing. People are
changing. To be effective, our
employee training is changing to
meet them where they are.”
Jessie Bray, Vice President of
Training and HR, Romacorp.
Tag TrainingNationwide Dental Insurance Provider
Development opportunity
Maintain work flow and service standard
Share and discuss with co-workers
5. Recognize and reward
Continuous Encouragement
Manager coaching
Acknowledge
participation
Reward positive
behavior
Celebrate success
Align rewards with
business goals
Social learning
networks and
discussion boards
Training and Development Punch CardReceive a punch for each course completion.
Receive 10 punches and enter to win a $100 gift card!
Social Learning
Network
• “Teller Round Table”
• Share ideas, questions, successes
and news
• New hires learn and discuss specific
topics
• Links to articles for discussion
• Subject matter experts as guest
moderators
5 Training and Development
Best Practices to
Gain and Retain Your Employees
Develop the
leadership skills
of your
managers
Clearly define
expectations
Ensure training
goals are
aligned with
company
objectives
Deliver training
based on your
employees’
preferences
Recognize and
reward
Leadership Feedback: What Employees Want to Tell You, But Don’t
The best assessment of your
leadership comes from those
you lead.
It's true; most leaders live in a vacuum. They
don't receive much feedback from the people
they lead. In fact, they often have no idea
how good--or bad--their leadership really is.
"Leadership Feedback" is an entertaining and
thought provoking video training program
that provides the kind of honest feedback
leaders don't normally hear.
Performance Excellence: Creating a Healthy, Competitive, High-Performing Organization
What You’ll Learn:
1. What performance excellence means
2. Steps you need to take to achieve
performance excellence
3. Some threats to achieving performance
excellence
Try out these video lessons
and more!
Let us know through the poll if you’d like a free trial of BizLibrary’s
online course collection.
Thousands of videos and unlimited access for
your employees.
www.bizlibrary.com/free-trial
Wednesday, February 3rd
1 p.m. Central, 2 p.m. Eastern
Wednesday, February 10th
1 p.m. Central, 2 p.m. Eastern
Join us for future webinars!
www.bizlibrary.com/webinars
For Upcoming and On-Demand Webinars
Presenter:
Jeremy Lieb
Director of Recruiting
@jeremylieb1.
Host:
Jessica Petry
Sr. Marketing Specialist
@JessLPetry
Follow along and participate on Twitter: #BIZWEBINAR @BizLibrary